Real-World Case Studies and Customer Success Stories with USAN

USAN’s AI Contact Analytics, powered by generative AI, helped Dominion Energy analyze 100% of customer calls. Dominion Energy replaced manual scoring of 8 calls per agent each month with AI-driven in...sights. The solution improved agent coaching, customer satisfaction, and operational efficiency. Real-time feedback and targeted recommendations led to significant savings and a better customer experience. Dominion Energy now benchmarks customer experience and detects new trends using AI.
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USAN’s AI Contact Analytics helped a top natural gas utility spot a 30% rise in billing-related calls. The platform, built on Amazon Bedrock, revealed key customer pain points and trends. The company... used these insights to coach agents and proactively address concerns. This reduced the spike in calls and improved customer satisfaction. The solution also boosted operational efficiency and agent experience.
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USAN’s AI Contact Analytics helps Dominion Energy improve customer satisfaction. The solution uses generative AI to analyze customer interactions. Dominion Energy uses these insights to optimize agen...t performance. The company can now better understand customer needs. This leads to a smoother customer experience.
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USAN’s AI Contact Analytics helps a top natural gas provider find customer issues in their contact center. The company serves over 7 million customers in the northern USA and Canada. With AI Contact ...Analytics, they see trends and problems they could not see before. This leads to better operations, happier customers, and improved agent experience. The solution uses Amazon Bedrock for deep analysis of customer calls.
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AI Contact Analytics from USAN helped a top vehicle financing provider find and fix customer issues fast. The company used the platform, built on Amazon Bedrock, to track customer sentiment and disco...ver hidden problems. GenAI found 165 calls about a debit card processing issue in real time. The company fixed the problem quickly, avoided extra calls, and improved customer experience. Leaders now use real-time data to coach agents and spot trends.
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Form Fill AI and Post-Call Summaries from USAN, built on Amazon Bedrock, helped a top provider of vehicle financing options cut contact center costs and improve agent experience. GenAI solutions enab...led 98% accuracy in data entry and generated call summaries in seconds. Agents now spend less time on manual tasks and more time with customers. The company saw fewer errors and faster, more consistent service. They plan to expand AI use for even better results.
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Form Fill AI and Post-Call Summaries from USAN helped a top financial services company improve contact center operations. The company moved to Amazon Connect in 2024. USAN's GenAI solution reduced ti...me on operational tasks and increased accuracy. Agents completed tasks faster and with higher accuracy. Both agent and manager experiences improved. The solution also lowered operational costs.
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AI Contact Analytics from USAN helped a top vehicle financing provider find hidden problems in their contact center. The company worked with USAN to move to Amazon Connect in 2024. They wanted better... insight into contact center health. The solution let them spot and fix customer issues early. This improved customer experience.
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OpenLoop used Amazon Connect and USAN to improve patient experiences. The case study highlights how OpenLoop worked with USAN's consultative approach. The focus is on transforming the patient journey.... The solution aimed to enhance customer experience in healthcare.
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