USAN: Product updates, Customer stories, and Insights | 2026 Cuspera

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Product and Vendor News

USAN Achieves the Amazon Web Services (AWS) Generative AI Competency - AiThority 24/11/2025

Customer stories

USAN AI Contact Analytics helped a leading U.S. fintech in healthcare analyze 100% of customer calls. The platform used Gen AI to find agent skill gaps and improve training. The company quickly found key metrics for agent performance and improved self-service. They moved from manual coaching to coaching on all interactions. New customer intents reduced costs and sped up Amazon Connect deployment.
AI Contact Analytics from USAN helped a leading FinTech provider in the healthcare space find gaps in agent skills. The company used these insights to create targeted training for agents. This improved agent performance. The company also sped up their Amazon Connect deployment. The solution focused on agent analytics and contact center optimization.
USAN’s AI Contact Analytics helps a top natural gas provider find customer issues in their contact center. The company serves over 7 million customers in the northern USA and Canada. With AI Contact Analytics, they see trends and problems they could not see before. This leads to better operations, happier customers, and improved agent experience. The solution uses Amazon Bedrock for deep analysis of customer calls.
AI Contact Analytics from USAN helped a top vehicle financing provider find hidden problems in their contact center. The company worked with USAN to move to Amazon Connect in 2024. They wanted better insight into contact center health. The solution let them spot and fix customer issues early. This improved customer experience.
Form Fill AI and Post-Call Summaries from USAN helped a top financial services company improve contact center operations. The company moved to Amazon Connect in 2024. USAN's GenAI solution reduced time on operational tasks and increased accuracy. Agents completed tasks faster and with higher accuracy. Both agent and manager experiences improved. The solution also lowered operational costs.
USAN’s AI Contact Analytics helps Dominion Energy improve customer satisfaction. The solution uses generative AI to analyze customer interactions. Dominion Energy uses these insights to optimize agent performance. The company can now better understand customer needs. This leads to a smoother customer experience.

Product Business Settings

USAN is popular in Financial Services, Utilities, and Retail industries and is widely used by .

USAN Product Overview

USAN's contact center services address the challenge of enhancing customer experience (CX) maturity. By offering cloud-based solutions, USAN enables businesses to elevate their contact center operations to a higher level of effectiveness. The platform focuses on categorizing and contextualizing customer interactions, ensuring that each engagement is purposeful and tailored to specific business needs. This results in improved customer satisfaction and loyalty. USAN's solutions are designed to integrate seamlessly with existing systems, providing a one-stop solution for businesses aiming to refine their customer service capabilities. Through strategic partnerships, USAN supports organizations in achieving their CX goals, making it a trusted partner in the contact center landscape.

How satisfied the customers are with USAN use-cases

Reviews

"...Metaphor Contact Center is an omni-channel contact center in the cloud that helps with profitability and customer satisfaction by optimizing your contact center workforce...." Peer review

USAN Customer Insights, Testimonials and Case Studies

How can USAN enhance your Engagement Management process?

Metaphor Contact Center Engagement Management capabilities offer digital self-service experiences, enhancing customer engagement through a unified platform. The platform integrates various channels, including voice, email, chat, SMS, and social media, to provide a seamless customer experience. It empowers agents with information and tools to deliver consistent, personalized interactions across all channels.

"...Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS... March 18, 2019 USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect...." Agent Desktop for Amazon Connect v2

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What benefits does USAN offer for Sales Call Management?

What solutions does USAN provide for Contact List Management?

What makes USAN ideal for Customer Feedback Management?

How efficiently Does USAN manage your Workflow Management?

What is USAN used for?

USAN is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Sales Call Management and Contact List Management .

What are the top features of USAN?

Personalization, Calculator and Feedback surveys are some of the top features of USAN.

Who uses USAN?

USAN is used by Financial Services, Utilities and Retail among other industries.

What are USAN alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for USAN.

Where is USAN located?

USAN is headquartered at Norcross, Georgia.

11 buyers and buying teams have used Cuspera to assess how well USAN solved their Contact Center Software needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Peers used USAN for engagement management and sales call management

USAN Competitors

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USAN Features

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FEATURE	RATINGS AND REVIEWS
Custom Reports	4.50/5 ★ Read Reviews (115)
Analytics	4.32/5 ★ Read Reviews (13)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.50/5 ★ Read Reviews (115)
Analytics	4.32/5 ★ Read Reviews (13)

Software Failure Risk Guidance

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USAN, Inc. News

USAN, Inc. Profile

Company Name

USAN, Inc.

Company Website

https://usan.com/

HQ Location

Norcross, Georgia

Employees

101-250

Social

Financials

PRIVATE