USAN Overview
USAN's contact center services address the challenge of enhancing customer experience (CX) maturity. By offering cloud-based solutions, USAN enables businesses to elevate their contact center operations to a higher level of effectiveness. The platform focuses on categorizing and contextualizing customer interactions, ensuring that each engagement is purposeful and tailored to specific business needs. This results in improved customer satisfaction and loyalty. USAN's solutions are designed to integrate seamlessly with existing systems, providing a one-stop solution for businesses aiming to refine their customer service capabilities. Through strategic partnerships, USAN supports organizations in achieving their CX goals, making it a trusted partner in the contact center landscape.
Use Cases
Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using USAN.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using USAN.
USAN Use-Cases and Business Priorities: Customer Satisfaction Data
USAN works with different mediums / channels such as Phone Calls. Review Sites. Amazon etc.
USAN's features include Personalization, Calculator, Feedback Surveys, etc. and USAN support capabilities include 24/7 Support, Phone Support, Email Support, etc. also USAN analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Metaphor Contact Center is an omni-channel contact center in the cloud that helps with profitability and customer satisfaction by optimizing your contact center workforce...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Metaphor IVR+ is a powerful interactive voice response platform that helps companies in any industry provide highly personalized voice, touch, text and other self-service customer interactions. ..." The Omni-Channel IVR Platform from USAN
"...USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services. ..." Dialer for Amazon Connect
"...Whether you are managing a contact center or the complete enterprise (including back-office, branches, and stores), Metaphor Workforce is the solution. ..." WFM software in the cloud from USAN
USAN, Genesys Cloud, VCC Live®, Playvox by NiCE, VoiceSage, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Metaphor-contact-center solutions by USAN enhance CX maturity through innovative cloud-based services. Advanced technology and strategic insights drive customer experience excellence.
Popular Business Setting
for USAN
Top Industries
- Financial Services
- Utilities
- Retail
Popular in
USAN is popular in Financial Services, Utilities, and Retail and is widely used by
USAN Customer wins, Customer success stories, Case studies
How can USAN optimize your Engagement Management Workflow?
How does USAN facilitate Sales Call Management?
How does USAN address your Contact List Management Challenges?
How efficiently Does USAN manage your Customer Feedback Management?
How efficiently Does USAN manage your Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well USAN solved their Contact Center Software needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Leading U.S.-based fintech firm (healthcare rewards platform) - Financial Services - Medium
A leading natural gas provider (serving 7 million+ customers across northern USA and Canada) - Utilities - Very Large
Frequently Asked Questions(FAQ)
for USAN
What is USAN used for?
What are the top features of USAN?
Who uses USAN?
What are USAN alternatives?
Where is USAN located?
Peers used USAN for engagement management and sales call management
USAN Competitors
USAN Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (115) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (115) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for USAN
Overall Risk Meter
Top Failure Risks for USAN
USAN, Inc. News
USAN Launches Evolve 90 Managed Services in AWS Marketplace
USAN has launched Evolve 90, a 90-day managed services program for contact center migrations, now available in AWS Marketplace. This program aims to reduce migration risks and accelerate time-to-value for Amazon Connect Customer users, offering structured support and ongoing optimization.
USAN Achieves the Amazon Web Services (AWS) Generative AI Competency - AiThority
USAN has achieved the AWS Generative AI Competency, highlighting its expertise in delivering impactful AI solutions on AWS. This recognition underscores USAN's ability to transform customer experiences and drive operational efficiency. As an AWS Partner, USAN excels in deploying generative AI technologies, offering personalized insights and high containment rates for self-service chatbots.
USAN, Inc. Profile
Company Name
USAN, Inc.
Company Website
https://usan.com/HQ Location
Norcross, Georgia
Employees
101-250
Social
Financials
PRIVATE
