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Compare Amazon Connect vs Metaphor Contact Center

Failure Risk Guidance Security Report ?

Failure Risk for Amazon Connect medium Failure Risk for Metaphor Contact Center low
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Comparison Summary

For Amazon Connect vs Metaphor Contact Center comparison, Our AI algorithm looked at 1686 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Amazon Connect and Metaphor Contact Center to solve their respective business needs.

Pros and cons of Amazon Connect and Metaphor Contact Center

Amazon Connect is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Review Sites where as Metaphor Contact Center is focused towards Engagement Management and Sales Call Management with Phone Calls .

logo Amazon Connect

Focus area

Amazon Connect is better than Metaphor Contact Center for

Software Failure Risk

  • medium

logo Metaphor Contact Center

Focus area

Software Failure Risk

  • low

About

Amazon Connect: Simple to use, cloud-based contact center

Metaphor Contact Center - The Secure Omni-Channel Contact ..

Age

1994

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

51

40

Total Goals
(we found evidences for)

7

10

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (126)

Read Reviews (21)

call transcription

Read Reviews (80)

Read Reviews (0)

call recording

Read Reviews (30)

Read Reviews (2)

call searching

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

call analytics

Read Reviews (0)

Read Reviews (2)

helpdesk management

Read Reviews (67)

Read Reviews (10)

contact list management

Read Reviews (32)

Read Reviews (16)

creating contact list

Read Reviews (10)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (3)

tracking contacts

Read Reviews (2)

Read Reviews (1)

engagement management

Read Reviews (26)

Read Reviews (60)

engaging and following up

Read Reviews (12)

Read Reviews (27)

communication management

Read Reviews (12)

Read Reviews (13)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (0)

sending & publishing communications

Read Reviews (1)

Read Reviews (9)

workflow management

Read Reviews (7)

Read Reviews (13)

sales document management

Read Reviews (6)

Read Reviews (1)

contract management

Read Reviews (3)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (0)

social media analytics

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (1)

Read Reviews (10)

customer feedback management

Read Reviews (1)

Read Reviews (15)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (11)

lifetime value management

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (7)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Scale best practices

  • Improve internal communications

  • Acquire customers

  • Improve consistency

  • Grow market share

  • See 4 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Manage risk

  • Improve navigation

  • Improve visibility

  • Increase customer life time value

  • Improve internal communications

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • e-mail

  • website

  • text SMS

  • omnichannel

  • chat

  • mobile

  • mobile app

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • video

  • See 13 more

  • phone calls

  • review sites

  • Amazon

  • e-mail

  • website

  • text SMS

  • omnichannel

  • chat

  • mobile

  • mobile app

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • video

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting