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Freshdesk Contact Center vs Amazon Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Contact Center medium Failure Risk for Amazon Connect medium
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Comparison Summary

This comparison report of Freshdesk Contact Center vs. Amazon Connect is based on a specific set of business needs and context. The comparison uses 2089 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Contact Center and Amazon Connect

Freshdesk Contact Center, Amazon Connect, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Contact Center covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.

Amazon Connect focuses on Sales Call Management with Phone Calls, Helpdesk Management with Review Sites, Contact List Management with Review Sites, Engagement Management with Review Sites, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Contact Center

Focus area

Software Failure Risk

  • medium

logo Amazon Connect

Focus area

Amazon Connect is better than Freshdesk Contact Center for

Software Failure Risk

  • medium

About

Contact Center software on the cloud · Integrate with phone and chat

Amazon Connect: Simple to use, cloud-based contact center

Age

2010

1994

Financials

SERIES H

IPO

Business Need

Total Processes
(we found evidences for)

43

51

Total Goals
(we found evidences for)

7

7

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (101)

Read Reviews (67)

sales call management

Read Reviews (89)

Read Reviews (126)

call recording

Read Reviews (60)

Read Reviews (30)

call analytics

Read Reviews (8)

Read Reviews (0)

call searching

Read Reviews (2)

Read Reviews (4)

engagement management

Read Reviews (38)

Read Reviews (26)

engaging and following up

Read Reviews (19)

Read Reviews (12)

communication management

Read Reviews (36)

Read Reviews (12)

tracking & monitoring communications

Read Reviews (32)

Read Reviews (9)

contact list management

Read Reviews (26)

Read Reviews (32)

contacts history

Read Reviews (14)

Read Reviews (2)

tracking contacts

Read Reviews (1)

Read Reviews (2)

social media management

Read Reviews (12)

Read Reviews (4)

social media analytics

Read Reviews (12)

Read Reviews (4)

conference call management

Read Reviews (10)

Read Reviews (1)

training & onboarding

Read Reviews (5)

Read Reviews (4)

generation of new leads

Read Reviews (4)

Read Reviews (2)

sales review & feedback

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (7)

customer feedback management

Read Reviews (2)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (1)

contract management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (0)

Read Reviews (6)

contract management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more

  • Enhance customer relationships

  • Launch new products

  • Scale best practices

  • Improve internal communications

  • Acquire customers

  • Improve consistency

  • Grow market share

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • offline

  • point of sale

  • text SMS

  • mobile

  • on premises

  • omnichannel

  • events

  • trade shows

  • chat

  • social media

  • Facebook

  • video

  • user generated content

  • blogs

  • causes and charity

  • See 15 more

  • phone calls

  • review sites

  • Amazon

  • offline

  • point of sale

  • text SMS

  • mobile

  • on premises

  • omnichannel

  • events

  • trade shows

  • chat

  • social media

  • Facebook

  • video

  • user generated content

  • blogs

  • causes and charity

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting