Dixa Customer Service Overview

Dixa is an AI-driven customer service platform tailored for consumer brands. It focuses on enhancing customer loyalty on a large scale. The platform integrates various customer service functionalities into a single solution, streamlining interactions and improving response times. Dixa's unique selling point lies in its ability to consolidate customer service operations, making it easier for businesses to manage and optimize their customer interactions. This consolidation helps brands deliver consistent and personalized experiences, which is crucial for maintaining customer satisfaction and loyalty. The platform's AI capabilities further enhance service efficiency, allowing for quicker resolutions and more meaningful customer engagements.

Use Cases

Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Dixa Customer Service.

Other use cases:

  • Call Recording
  • Workflow Management
  • Customer Feedback Management
  • Communication Management
  • Training & Onboarding
  • Lifetime Value Management
  • Touchpoint Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Dixa Customer Service.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Visibility
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Enter New Markets Internationally Or Locally
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Dixa Customer Service Use-Cases and Business Priorities: Customer Satisfaction Data

Dixa Customer Service works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Dixa Customer Service's features include Personalization, Ticketing, Widgets, etc. and Dixa Customer Service support capabilities include Chat Support, Email Support, Phone Support, etc. also Dixa Customer Service analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Helpdesk management is much quicker and simpler...." Peer review by Sophie L, Head of Customer Service

Dixa Customer Service, Enghouse Interactive, Cayzu Help Desk, Service Creatio, Squaretalk Predictive dialer, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Dixa offers an AI-driven customer service platform to unlock loyalty at scale. Book a demo to experience its all-in-one capabilities today.

Popular Business Setting

for Dixa Customer Service

Top Industries

  • Information Technology and Services
  • Retail
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Dixa Customer Service is popular in Information Technology And Services, Retail, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Dixa Customer Service Customer wins, Customer success stories, Case studies

What makes Dixa Customer Service ideal for Engagement Management?

What Are the key features of Dixa Customer Service for Contact List Management?

How can Dixa Customer Service optimize your Helpdesk Management Workflow?

How can Dixa Customer Service enhance your Call Recording process?

What makes Dixa Customer Service ideal for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Dixa Customer Service solved their Help Desk needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Rabea Roesicke (Operations Leader)

Dixa helps small businesses deliver warm and personal customer service. The platform supports teams with expert advice and best practices. Customers get strong support, even if they are small. This b...uilds trust and loyalty. One customer praised Dixa for great support compared to competitors.

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Dott - Transportation/trucking/railroad

Dixa helped Dott improve customer service with a unified agent workspace and Ada’s AI chatbot. Dott switched from Zendesk and aircall to Dixa, integrating Ada, JIRA, and Surfboard. The new system cut... response time by 70% and handling time by 40%. Customer satisfaction rose by 20%. Dott also reduced its reliance on external support agents by 50%. Agents now work faster and deliver more personalized service.

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Oliver Bonas - Apparel & Fashion

Dixa helped Oliver Bonas, a UK fashion and homeware retailer, improve customer service across all channels. The company switched from Freshdesk to Dixa for a centralized agent workspace and AI-driven... automation. Dixa's platform enabled faster response times and smarter routing, nearly doubling team productivity. Customer satisfaction reached 90%, with average response times of 12 seconds for phone, 1 minute for live chat, and 2 hours for email. The team reduced hiring needs and empowered agents with new career paths.

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Hobbii - Ecommerce

Dixa helped Hobbii automate customer service with chatbots. Hobbii faced a surge in support requests as their online business grew, leading to long wait times and high contacts per order. They needed... a solution to let customers self-serve and reduce repetitive questions. Dixa's chatbot enabled Hobbii to launch chatbots in 11 markets, handling simple queries and freeing agents to give expert advice. Hobbii achieved an 81% self-service rate and a 74% improvement in CSAT.

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Contorion - Ecommerce

Dixa helped Contorion, a multinational online shop, solve issues with siloed ticketing and disconnected teams. Contorion used Dixa to unify customer data and conversation history, giving agents bette...r context and improving collaboration between sales and service. With Dixa’s intelligent routing, Contorion reduced its backlog by 80% and increased agent productivity by 21%. The platform also helped lower the abandon rate by 2% and made it easier to spot new sales opportunities.

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Forest - Transport And Mobility

Dixa helped Forest, a London-based micro-mobility platform, unify customer conversations and improve agent experience. Forest switched from Zendesk to Dixa for better support and an integrated knowle...dge base. Dixa's platform enabled agents to manage multiple channels easily and provided managers with real-time visibility. Training time dropped to five days, and average call answer time is now 29 seconds. Forest now handles 20,000 monthly conversations and uses analytics to optimize support hours and reduce agent burnout.

Read on →

Discover Dixa’s Conversational Customer Service Platform

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Frequently Asked Questions(FAQ)

for Dixa Customer Service

What is Dixa Customer Service?

Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness.

Dixa’s one-screen wonder build strong bonds with customers via real and insightful conversations across channels from one interface - much like the communication between friends.

It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.

What is Dixa Customer Service used for?

Dixa Customer Service is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Helpdesk Management .

What are the top features of Dixa Customer Service?

Personalization, Ticketing and Widgets are some of the top features of Dixa Customer Service.

Who uses Dixa Customer Service?

Dixa Customer Service is used by Information Technology And Services, Retail and Telecommunications among other industries.

What are Dixa Customer Service alternatives?

Enghouse Interactive, Cayzu Help Desk, Service Creatio and Squaretalk Predictive Dialer are popular alternatives for Dixa Customer Service.

Where is Dixa Customer Service located?

Dixa Customer Service is headquartered at Njalsgade 23C 2300 Copenhagen Denmark.
lightning

Peers used Dixa Customer Service for engagement management and contact list management

Dixa Customer Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.05/5 ★

Read Reviews (3)
Custom Reports

3.79/5 ★

Read Reviews (157)
Analytics

3.71/5 ★

Read Reviews (72)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.05/5 ★

Read Reviews (3)
Custom Reports

3.79/5 ★

Read Reviews (157)
Analytics

3.71/5 ★

Read Reviews (72)

Software Failure Risk Guidance

?

for Dixa Customer Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Dixa Customer Service

Dixa ApS Profile

Company Name

Dixa ApS

Company Website

https://www.dixa.com/

Year Founded

2015

HQ Location

Njalsgade 23C 2300 Copenhagen Denmark

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES A