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Deskpro vs Track-It!: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Deskpro vs. Track-It! is based on a specific set of business needs and context. The comparison uses 15330 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Deskpro and Track-It!

Deskpro, Track-It!, Freshservice, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Deskpro covers Helpdesk Management with E-Mail, Communication Management with E-Mail, Content Management, Engagement Management, etc.

Track-It! focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, License Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Deskpro

Focus area

Deskpro is better than Track-It! for

Software Failure Risk

  • low

logo Track-It!

Focus area

Software Failure Risk

  • low

About

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Track-It! | ITSM IT Help Desk Software for Small to Midsize ...

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

54

26

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


searching for content


engagement management

engaging and following up


workflow management


customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management

proposal & quote management


category management


knowledge management


sales call management



contact list management


social media management

managing social media account

social media analytics



relationship management



lead qualification

lead qualification: technographic


follower management


training & onboarding


community building


products & pricelist management


license management



campaign analytics


campaign management

campaign analytics


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Increase sales & revenue

  • Acquire customers

  • Improve navigation

  • Improve brand engagement

  • Improve visibility

  • See 6 more
  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve internal communications

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • mobile

  • offline

  • on premises

  • user generated content

  • video

  • See 5 more
  • e-mail

  • phone calls

  • website

  • mobile

  • offline

  • on premises

  • user generated content

  • video

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting