ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Custify: Custify helps Customer Success teams prevent churn and automate processes. Onboarding is improved through an easy-to-use interface.
This comparison report of ConnectWise Manage vs. Custify is based on a specific set of business needs and context. The comparison uses 6282 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ConnectWise Manage and Custify
ConnectWise Manage, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk, whereas Custify belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ConnectWise Manage covers Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
Custify focuses on Training & Onboarding, Upselling, Workflow Management, Customer Feedback Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ConnectWise Manage and Custify: Best activities based on customer satisfaction
ConnectWise Manage in Action: Unique Activities
How can ConnectWise Manage enhance your Helpdesk Management process?
"...I love connectwise for IT helpdesk because there are so many ways to interact with the software...." Peer review by Javier L., Cloud / MSP Technician, Information Technology and Services
What Are the key features of ConnectWise Manage for Sales Document Management?
"...It was originally designed to be a service software for a vendor support contract provider I believe...." Peer review by Jon Brantner, Senior Systems Engineer, Earl May
How can ConnectWise Manage optimize your Workflow Management Workflow?
"...Workflows are now crucial to how leads are turned to sales which are turned to projects etc...." Peer review by Tom S, Senior Infrastructure Engineer, Information Technology and Services
How does ConnectWise Manage address your Engagement Management Challenges?
"...ConnectWise Manage helps us interact with our clients on a day to day basis and helps us reach out to our potential clients...." Peer review by User
How efficiently Does ConnectWise Manage manage your Contact List Management?
"...We've got our sales leads in there, our customer contacts, our service history, current opportunities, projects and tickets, timesheets, expenses reports; we invoice out of it; we use it to send out our newsletter and track opens and click thrus - just about everything...." Peer review by Gena Roberts
Custify in Action: Unique Activities
What makes Custify ideal for Training & Onboarding?
"...Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased...." Peer review
How can Custify optimize your Upselling Workflow?
"...Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well...." Peer review by Verified Reviewer, co-founder and developer, Information Technology and Services
How can Custify enhance your Playbook Creation process?
"...Automation: Create playbooks and automate workflows to focus on white-glove tasks...." Peer review
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve visibility
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase customer life time value
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Increase sales & revenue
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Scale best practices
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Improve consistency
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| ConnectWise Manage | Custify | |
|---|---|---|
| Peer score | 4.1 | 4.7 |
| Peer insights | 5962 | 320 |
| Top industries |
Information Technology And Services 67.0%
Computer & Network Security 11.0%
Wholesale 7.0%
|
Information Technology And Services 47.0%
Computer Software 44.0%
Financial Services 7.0%
|
| SMB and Mid-Market | 93.0% | 98.0% |
| Enterprise | 7.0% | 2.0% |
| Pricing | ConnectWise Manage |
Integrations
Ecosystem partners each product commonly connects with.
ConnectWise Manage
News
Latest ConnectWise Manage news
ConnectWise opens Australian data centre for x360Recover
ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.
Latest Custify news
Custify Launches Custify AI Home, a Unified Dashboard for Its Growing AI Agent Fleet
Custify launched Custify AI Home, a unified dashboard enhancing its AI agent fleet. The platform includes AI Chat, an Agents dashboard, and a live Feed, facilitating natural language interactions. New features include expanded AI agents for tasks like renewal strategy and risk analysis, and improved sentiment analysis capabilities. This update strengthens Custify's position in AI-driven customer success management.