Clicktools excels in enterprise-scale customer feedback management with robust integration capabilities and round-the-clock support. It caters mainly to the tech industry and large businesses, offering tools to boost customer satisfaction and efficiency. Meanwhile, LimeSurvey appeals to smaller, versatile operations with strong emphasis on communication management and simpler support infrastructure, targeting diverse industries, including research and government sectors.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.
| Clicktools | LimeSurvey | |
|---|---|---|
| Key Capabilities Supported | Clicktools offers capabilities like collecting feedback, measuring customer satisfaction, and engaging with conversational surveys. → | LimeSurvey supports capabilities such as communication management, rating and review management, and collecting feedback. → |
| Business Goals | Clicktools helps improve customer satisfaction and efficiency, while also focusing on establishing leadership and improving employee experience. → | LimeSurvey aims to improve customer satisfaction and customer acquisition, aligning with businesses focused on growth. → |
| Core Features | Clicktools features strong integration, ease of migration, and custom reporting to meet diverse user needs. → | LimeSurvey offers extensive analytics and custom reporting capabilities, alongside data import features. → |
| Vendor Support | Clicktools provides 24/7 support, with additional options like chat, email, and phone support. → | LimeSurvey offers 24/7 support, with limited chat and phone support options. → |
| Segments and Industries | Clicktools primarily serves enterprise and mid-market segments, especially in computer software and IT services. → | LimeSurvey is utilized across large enterprises and varied industries, including research and government administration. → |
| Operational Alignment | Clicktools integrates well with large-scale operations, fitting complex enterprise needs within tech sectors. → | LimeSurvey suits versatile workflows, accommodating diverse industries and smaller scaled operations. → |
Applying your context and needs changes the comparison
Clicktools and LimeSurvey: Best activities based on customer satisfaction
Most deployed common Activities for Clicktools and LimeSurvey
Why is Clicktools and LimeSurvey the best choice for Collecting Feedback?
"...We have used Clicktools for the past three years for our net promoter score (NPS) surveying of our two principle products...." Peer review by Gary Fusco, Marketing Operations Manager, Recommind
"...I love the user interface for our clients taking the survey, it's very modern and sleek...." Peer review by Jesus P, Radio Presenter
Clicktools in Action: Unique Activities
How does Clicktools address your Engaging Conversational Surveys Challenges?
"...Clicktools is being used for: Post support issue (closed-case) follow-up...." Peer review by Richard Reiter, Director Technical Support, ERT (previously PHT Corporation)
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Clicktools | LimeSurvey | |
|---|---|---|
| Peer score | 4.3 | 4.4 |
| Peer insights | 1026 | 552 |
| Top industries |
Computer Software 39.0%
Information Technology And Services 11.0%
Hospital & Health Care 7.0%
|
Information Technology And Services 30.0%
Research 11.0%
Government Administration 8.0%
|
| SMB and Mid-Market | 57.0% | 61.0% |
| Enterprise | 43.0% | 39.0% |
Integrations
Ecosystem partners each product commonly connects with.
Clicktools
News
Latest Clicktools news
KB Kookmin Bank teams up with SAP Korea on embedded finance to expand corporate banking
SAP Korea and KB Kookmin Bank have partnered to develop an ERP-linked embedded finance service. This collaboration aims to enhance corporate cash management and financial transactions. Both companies will leverage their corporate customer bases for joint marketing efforts to attract new clients.
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