Overview: Medallia Agent Connect and LimeSurvey as Customer Feedback Management Category solutions.
Medallia Agent Connect shines in collecting feedback and enhancing customer satisfaction, appealing to mid-market and enterprise sectors, and providing solid support options. LimeSurvey, a viable contender for smaller businesses or niche sectors like IT and research, excels in custom reporting. Each product exhibits unique strengths for different operational scales and business goals within customer feedback management.
Medallia Agent Connect: Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.
Medallia Agent Connect and LimeSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Medallia Agent Connect facilitates feedback collection, conversational surveys, and performance management. read more →
LimeSurvey supports sending and publishing communications, and manages ratings and reviews. read more →
Business Goals
Medallia Agent Connect improves customer satisfaction and optimizes efficiency and product experience. read more →
LimeSurvey is designed to enhance customer satisfaction and aid in customer acquisition. read more →
Core Features
Medallia Agent Connect offers custom reports, data integration, and robust analytics. read more →
LimeSurvey highlights include custom reports, data import/export, and security features. read more →
Vendor Support
Medallia Agent Connect provides 24/7 support, alongside phone and chat assistance. read more →
LimeSurvey offers limited support with 24/7 services and phone support. read more →
User Segments and Industries
Medallia Agent Connect is favored by the retail sector and mid-market enterprises. read more →
LimeSurvey serves IT and research sectors, appealing to large and small enterprises. read more →
Operational Alignment
Medallia Agent Connect fits mid and enterprise markets with complex operational needs. read more →
LimeSurvey aligns with smaller teams, particularly in specialized or administrative fields. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Medallia Agent Connect in Action: Unique Use Cases
What solutions does Medallia Agent Connect provide for Collecting Feedback?
How does Medallia Agent Connect address your Engaging Conversational Surveys Challenges?
How does Medallia Agent Connect facilitate Coaching?
What makes Medallia Agent Connect ideal for Performance Management?
How does Medallia Agent Connect facilitate Rating And Review Management?
News
Latest Medallia Agent Connect News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
