Delighted platform vs. LimeSurvey: Comparing Best Customer Feedback Management Solutions 2026

Overview: Delighted platform and LimeSurvey as Customer Feedback Management Category solutions.

Delighted platform excels in collecting feedback and customer engagement, making it a go-to choice for enterprises seeking to enhance customer satisfaction and brand engagement. LimeSurvey, while offering more modest support for communication and feedback, is suitable for businesses focusing on research fields and government administration.

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.

Delighted platform LimeSurvey
Key Capabilities Supported Delighted platform supports robust feedback collection and net promoter score measurement, aligning closely with enterprises aiming to boost customer interactions. → LimeSurvey provides communication management and collects feedback, catering to businesses prioritizing structured communication processes. →
Business Goals Delighted platform helps in improving customer satisfaction and brand engagement, aligning with businesses focused on customer success. → LimeSurvey aids in improving customer satisfaction with a focus on foundational customer acquisition goals. →
Core Features Core features of Delighted platform include advanced analytics and custom reports, offering deep insights for large-scale enterprises. → LimeSurvey offers analytics and custom reports, tailored towards businesses with specific research aims. →
Vendor Support Delighted platform provides comprehensive 24/7 support with multiple channels like email and chat, supporting complex enterprise needs. → LimeSurvey offers basic 24/7 support with limited direct customer contact options, fitting smaller-scale operations. →
Segments and Industries Delighted platform serves enterprise and IT sectors primarily, highlighting its scalability and integration in tech-driven businesses. → LimeSurvey is frequently used by research and government industries, reflecting its suitability for structured data collection. →
Operational Alignment Delighted platform integrates smoothly into large-scale enterprise workflows, catering to expansive operational frameworks. → LimeSurvey fits well within research and administrative environments, making it apt for focused project execution. →
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Applying your context and needs changes the comparison

Delighted platform and LimeSurvey: Best activities based on customer satisfaction

Delighted platform in Action: Unique Activities

What solutions does Delighted platform provide for Collecting Feedback?
Delighted Platform allows users to quickly collect feedback from customers through email, web, or SMS. Users can conduct Net Promoter Score (NPS) surveys, as well as customer satisfaction (CSAT), customer effort (CES), and other types of surveys. Delighted also provides tools to segment customer audiences and track feedback over time. The platform has limitations in its ability to easily segment audiences and target NPS surveys to specific customer groups.
"...We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers...." Testimonial by Faisal Al-khalidi, Growth, SOMA
How can Delighted platform enhance your Engaging Conversational Surveys process?
Delighted Platform Engaging Conversational Surveys enable businesses to conduct surveys, integrate with other applications, and follow up with customers. The platform also offers customizable survey templates, scheduling options, and various engagement tracking features. However, the platform has limited capabilities for comparing engagement between different survey channels.
"...Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet customer needs, but also to engage and delight along the way...." Testimonial by Samantha Lee, Director of Customer Insights & Strategy, BomBas
What Are the key features of Delighted platform for Helpdesk Management?
Delighted provides comprehensive Helpdesk Management capabilities, including a dedicated support team for setup and troubleshooting, a user-friendly Help Center with tutorials and best practices, and various integrations with other platforms to streamline workflows. Delighted's support is primarily offered through email, though phone support is not currently available.
"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Delighted platform LimeSurvey
Peer score 4.7 4.4
Peer insights 3088 552
Top industries
Information Technology And Services 22.0%
Internet 19.0%
Computer Software 18.0%
Information Technology And Services 30.0%
Research 11.0%
Government Administration 8.0%
SMB and Mid-Market 87.0% 61.0%
Enterprise 13.0% 39.0%

Integrations

Ecosystem partners each product commonly connects with.

Delighted platform

DialMyCalls
4.8
Clientsuccess
4.4
Vero
4.6
freshdesk
4.5
Olark
4.5
Gmelius
4.4
Giftbit
4.1
Dashly
4.4