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Compare Bright Pattern vs Aircall.io

Comparison Summary

This comparison report of Bright Pattern vs. Aircall.io is based on a specific set of business needs and context. The comparison uses 6401 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bright Pattern and Aircall.io

Bright Pattern, Aircall.io, NICE CXone, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bright Pattern covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Aircall.io focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. " - Ken Hayakawa

"We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices. " - Anton Zillberberg

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bright Pattern

Focus area

Bright Pattern is better than Aircall.io for

Software Failure Risk

  • low

logo Aircall.io

Focus area

Aircall.io is better than Bright Pattern for

Software Failure Risk

  • low

About

Bright Pattern: Contact Center Software | Cloud-Based

Aircall | Cloud Call Center Software & Business Phone System

Age

2010

Financials

SERIES A

SERIES B

Business Need

Total Processes
(we found evidences for)

62

79

Total Goals
(we found evidences for)

10

15

Top Processes

Evidences indicate better relative satisfaction



sales call management


engagement management

engaging and following up


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management

proposal & quote management


workflow management


training & onboarding


lifetime value management



communication management

tracking & monitoring communications

sending & publishing communications


competitive intelligence


content management


rating and review management



relationship management



touchpoint management


business development



lead qualification

lead qualification: technographic



account management


campaign management


knowledge management



outbound marketing


performance management



generation of new leads


social media management

social media analytics




conversion management



conference call management


customer case management


international marketing


social media marketing


revenue cycle management


compliance & governance





Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Improve consistency

  • Enter new markets internationally or locally

  • Launch new products

  • Increase sales & revenue

  • Improve brand engagement

  • See 7 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more
  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting