BirdEye: Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
Lumoa: Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.
Introducing BirdEye and Lumoa
BirdEye, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation, whereas Lumoa belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
Lumoa focuses on Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
BirdEye and Lumoa: Best activities based on customer satisfaction
BirdEye in Action: Unique Activities
Why is BirdEye the best choice for Rating And Review Management?
"...We are struggling in terms of our star ratings on review sites and also in our overall brand reputation (directly affecting traffic and sales)...." Peer review by Holly C., Retail
What solutions does BirdEye provide for Engagement Management?
"...Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup...." Peer review by Darryl T, Director of Technology
What solutions does BirdEye provide for Reputation Management?
"...We find it to be the most cost-effective reputation management tool on the market...." Peer review by Danica Low, Director of Marketing, Blue Ridge Orthopaedic and Spine Center
How efficiently Does BirdEye manage your Communication Management?
"...Easy email process to send out links...." Peer review by Jyl Kyser, Administrative Assistant, Capital City Appliance Service
Lumoa in Action: Unique Activities
How can Lumoa optimize your Customer Feedback Management Workflow?
"...Now everybody in the company understands what our customers wish and can make a link between customer feedback and what to do about it...." Peer review by Jarno Nousiainen, User Research Lead, Holvi
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve digital and social presence
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
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Scale best practices
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Establish thought leadership
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Improve ROI
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Improve efficiency
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Improve internal communications
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Grow market share
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Enter new markets internationally or locally
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Improve brand engagement
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Improve consistency
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Launch new products
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Increase customer life time value
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Improve visibility
- See 14 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| BirdEye | Lumoa | |
|---|---|---|
| Peer score | 4.8 | 4.4 |
| Peer insights | 6752 | 483 |
| Top industries |
Hospital & Health Care 16.0%
Consumer Services 10.0%
Medical Practice 10.0%
|
Information Technology And Services 71.0%
Retail 21.0%
Health, Wellness And Fitness 6.0%
|
| SMB and Mid-Market | 88.0% | 100.0% |
| Enterprise | 12.0% | 0.0% |
| Pricing | BirdEye |
Integrations
Ecosystem partners each product commonly connects with.
BirdEye
News
Latest BirdEye news
Upgraded Birdeye AI Insights Closes the CX Loop for Multi-Location ...
Birdeye has launched an upgraded version of its AI-powered customer experience product, Birdeye Insights. The new features include prioritized recommendations, action tracking, and outcome dashboards, which help multi-location brands manage customer data effectively. The product integrates customer sentiment, reputation, and listings health into a single view, enhancing decision-making and accountability.
Latest Lumoa news
Product News April 2025
Lumoa introduced several product enhancements in April 2025. The Ask AI feature now recognizes and lists all available data filters, streamlining targeted customer feedback analysis. Users can also apply reverse linear scales, addressing regional preferences where lower scores indicate positive outcomes. These updates improve Lumoas AI-driven customer experience analytics, offering greater flexibility and actionable insights.