Overview: AskNicely and Survio as Customer Feedback Management Category solutions.

AskNicely and Survio offer distinct capabilities within customer feedback management. AskNicely's strength lies in automation and engagement, fulfilling enterprise needs through specialized workflows and comprehensive reporting. Survio targets niche markets with its flexible feedback collection tools, appealing to education and research sectors. While AskNicely supports large-scale operations, Survio emphasizes efficient feedback processes for smaller segments.

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Survio: Survio helps create surveys quickly and easily, collecting data and generating professional reports. It offers templates, mobile-ready surveys, and multi-channel data collection for deeper respondent insights.

AskNicely and Survio: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

AskNicely empowers businesses with tools to collect feedback and measure net promoter scores, making it integral to engaging surveys and following up with clients. Automated workflows make it fit seamlessly into operations that need structure and process. read more →

Survio facilitates efficient feedback collection, CSAT measurement, and supports market research. It's designed for businesses that need to manage communications and handle helpdesk tasks effectively. read more →

Business Goals

AskNicely helps businesses improve customer satisfaction and scale best practices. It also supports goals to acquire new customers and increase sales with detailed insights. read more →

Survio is geared towards improving efficiency and enhancing digital presence. It supports businesses looking to acquire customers and conduct thorough market research. read more →

Core Features

Key features of AskNicely include seamless data import/export, comprehensive analytics, and custom reporting. Integration support caters to intricate workflows. read more →

Survio offers custom reporting, essential analytics, and reliable security features. Its ease of migration makes it accessible for businesses transitioning feedback platforms. read more →

Vendor Support

AskNicely provides 24/7 support with a variety of channels including phone, email, and chat, catering to enterprises with continuous service demands. read more →

Survio prioritizes efficient support through 24/7 availability, beneficial for businesses that operate in diverse time zones. read more →

Segments and Industries

AskNicely serves primarily large enterprises in IT, Internet, and software sectors, fulfilling complex needs of bigger operations. read more →

Survio caters to educational and research institutions, with a foothold in retail, focusing on small to mid-sized market needs. read more →

Operational Alignment

AskNicely fits large-scale operations with its comprehensive solutions, suiting businesses with extensive customer feedback needs. read more →

Survio aligns with smaller-scale operations that require precise and manageable feedback mechanisms. read more →