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Compare AlertOps vs xMatters

Failure Risk Guidance Security Report ?

Failure Risk for AlertOps low Failure Risk for xMatters low
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Comparison Summary

For AlertOps vs xMatters comparison, Our AI algorithm looked at 3102 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using AlertOps and xMatters to solve their respective business needs.

Pros and cons of AlertOps and xMatters

AlertOps is more suited to businesses that require Workflow Management and Collaboration with Phone Calls where as xMatters is focused towards Engagement Management and Communication Management .

logo AlertOps

Focus area

Software Failure Risk

  • low

logo xMatters

Focus area

xMatters is better than AlertOps for

Software Failure Risk

  • low

About

AlertOps | Resolve Major IT Incidents & Automate Real-time ...

xMatters | Digital Service Availability | Fast, Automated ...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

30

39

Total Goals
(we found evidences for)

3

9

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (39)

Read Reviews (34)

collaboration

Read Reviews (26)

Read Reviews (20)

communication management

Read Reviews (16)

Read Reviews (41)

sending & publishing communications

Read Reviews (8)

Read Reviews (20)

tracking & monitoring communications

Read Reviews (4)

Read Reviews (5)

helpdesk management

Read Reviews (11)

Read Reviews (32)

engagement management

Read Reviews (5)

Read Reviews (85)

engaging and following up

Read Reviews (2)

Read Reviews (74)

performance management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (2)

products & pricelist management

Read Reviews (1)

Read Reviews (4)

contact list management

Read Reviews (1)

Read Reviews (7)

sales call management

Read Reviews (1)

Read Reviews (18)

conference call management

Read Reviews (0)

Read Reviews (26)

training & onboarding

Read Reviews (0)

Read Reviews (18)

engaging on social media

Read Reviews (0)

Read Reviews (3)

social media management

Read Reviews (0)

Read Reviews (3)

engaging on social media

Read Reviews (0)

Read Reviews (3)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Improve stakeholder relations

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • Manage risk

  • Improve visibility

  • Launch new products

  • Improve digital and social presence

  • Improve efficiency

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • website

  • e-mail

  • mobile app

  • text SMS

  • social media

  • promotions

  • Facebook

  • mass media

  • chat

  • video

  • on premises

  • support groups

  • Slack

  • See 15 more

  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • website

  • e-mail

  • mobile app

  • text SMS

  • social media

  • promotions

  • Facebook

  • mass media

  • chat

  • video

  • on premises

  • support groups

  • Slack

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting