Real-World Case Studies and Customer Success Stories with RWS Holdings PLC

Tridion Docs helped Hach cut publishing time from 10 days to 15 minutes. The company reduced translation cycles from 3... months to under 1 month. Translation costs dropped by 60%, saving $260,000 in the first year. The technical writing team’s happiness index rose by 80%. Hach now manages complex technical content for global markets faster and at lower cost.
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Tridion Docs helped Linde MH cut translation time to market by 90%. The company needed technical content in 26 languages... and faced high documentation costs. RWS provided a centralized content management system and translation services. Linde MH increased content reuse and reduced errors. They now translate 7 million words per year with fewer duplicate efforts.
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Tridion Docs helped Intralox cut desktop publishing costs by 99%. The company also reduced translation costs by 79%. Intralox improved... productivity by three times compared to non-Tridion users. They now manage all content in one place. The solution removed extra IT systems and made content updates easier. Intralox can now scale documentation as the business grows.
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Atlas Copco used Tridion Docs to manage technical documentation for its Compressor Technique unit. The team faced high translation and... publishing costs and struggled to keep content updated for 500 compressor options in 24 languages. Tridion Docs enabled topic-based authoring, reducing translation costs by 20% and eliminating desktop publishing costs. The new system cut incorrect spare parts orders and improved customer satisfaction with on-demand, personalized manuals. Efficiency increased by 50% for the documentation team.
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Meyn used Tridion Docs to update its user documentation process. The company needed to meet strict new EU documentation requirements.... Tridion Docs improved the accuracy and consistency of Meyn’s manuals. Meyn expects a 30–50% reduction in translation costs and up to 25% content reuse. Customer satisfaction increased and compliance was achieved.
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Tridion Docs helped Meyn, a leading poultry equipment manufacturer, fix outdated and inconsistent user documentation. Meyn improved accuracy and consistency,... meeting strict EU compliance. The company expects to reuse up to 25% of content and cut translation costs by 30-50%. Customer satisfaction increased, and writers now rely less on technical experts. Meyn plans to enable customer self-service publishing with Tridion Docs.
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Atlas Copco used Tridion Docs to manage technical documentation for over 500 compressor options and multiple brands. The company faced... rising content volumes and high publishing and translation costs. Tridion Docs cut desktop publishing costs by 100% and translation costs by 20%. Efficiency increased by 50%. Incorrect spare parts orders dropped, and customer satisfaction improved.
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Tridion Docs helped Linde Material Handling cut translation time by 90%. The company needed to create high-quality documentation fast and... in 26 languages. Tridion simplified content creation, improved content reuse, and reduced errors. Linde now translates 7 million words per year. Automation boosted productivity for technical writers.
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Tridion Docs helped Intralox cut desktop publishing costs by 99%. The Technical Communications Group unified content management and improved collaboration.... They became 3x more productive than non-Tridion users. Intralox also saved 79% on translation costs. The solution enabled content reuse and streamlined workflows for technical documentation.
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Hach Company used RWS Translation Management and Tridion Docs to improve technical documentation for water quality products. The team reduced... translation costs by 60% and translation time by 40%. They achieved $260,000 in savings within the first year. The solution enabled faster go-to-market and supported 27 languages. Employee satisfaction rose by 80%.
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RWS delivered secure, on-site simultaneous interpretation for a Fortune 100 technology company’s major AI-focused event. Four professional interpreters provided Japanese... and Korean coverage for 20 international press attendees across two venues. The project required rapid mobilization, technical integration, and strict confidentiality for confidential product launches. RWS managed all logistics, equipment, and interpreter vetting, ensuring accurate real-time communication. The client praised the professionalism and success, leading to repeat engagement for future events.
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Zoho used RWS to centralize website localization for non-English markets. They translated over 12 million words in one year. RWS... helped Zoho cut localization costs by 64% using translation memory and automation tools. Turnaround time for website translation dropped from 10 days to 3-4 days. Zoho improved content quality and consistency across 23 languages. RWS now translates 80-90% of Zoho’s content, including legal and technical documents.
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TrainAI by RWS helped a large technology conglomerate improve its generative AI chatbot. The project scaled to 5,000 AI data... specialists, writers, and linguists across 53 locales. Over 264,000 hours of work were completed in 8 months, processing more than 30,000 chatbot responses per week. The team enhanced prompt-response pairs, rated outputs, and localized content in multiple languages. The chatbot gained a competitive edge with improved accuracy and global reach.
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LearnUpon used RWS and Trados Enterprise to localize its learning management system into nine new languages in just three months. The project covered... over 750,000 words and cut time to market for new languages by 50%. LearnUpon improved translation quality, reduced customer complaints, and increased customer satisfaction. Instant project quotes and streamlined translation management helped LearnUpon expand globally and meet customer needs faster.
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Cellebrite integrated Language Weaver machine translation into its Pathfinder and Physical Analyzer tools. This helped Cellebrite’s customers in law enforcement... and public safety analyze multilingual digital evidence faster. Translation times for 12 million words dropped from 6 months to just 1 day. The solution also reduced costs and improved border protection. Cellebrite’s customers can now request new language pairs as needed.
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Tridion Docs helped CommScope unify its technical publications teams under one content management system. The company rolled out the solution... in just one month. CommScope achieved a 60% saving in hosting costs and 20% content reuse per quarter. The new system improved collaboration and efficiency across global teams. Marketing and technical staff now work together more easily using a single source of truth.
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A major tech company used RWS's TrainAI services to improve its facial recognition AI. They needed videos from 20,000 people... for training. RWS sourced 50,000 participants, providing half a million videos. This was 30,000 more participants than requested. The project ensured data privacy and security.
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TrainAI by RWS helped a global consumer technology brand build an AI-powered video storytelling feature. The challenge was to train... the AI with data in 20 languages, covering complex grammar and edge cases. TrainAI generated 100,000 structured synthetic data objects, enabling fast, accurate multilingual AI training. Human validation and prompt engineering improved English pass rates from 15% to 99%. The project delivered a reusable framework for future AI initiatives.
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Tridion Docs helped Panasonic's Office Products Business Division modernize their documentation system. The old system could not handle the growing... number of languages needed for global exports. Rising maintenance costs and quality concerns drove the need for change. With Tridion Docs and RWS translation management, Panasonic improved turnaround time and quality. They reduced localization costs and enabled real-time content delivery. Collaborative reviews became more effective, supporting high-quality user manuals in more languages.
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NETGEAR used RWS localization services and technology to manage up to 7 million words per year in 10-25 languages. The RWS translation... management system (TMS) and integrations with Salesforce and Tridion Sites streamlined workflows. This led to a 62% time saving for the localization team. NETGEAR also achieved 63-77% annual cost savings by leveraging translation memory. The solution enabled global brand consistency and local content relevance.
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RWS helped Kingfisher plc cut localization costs by reusing translations with translation memory. Kingfisher used Trados Enterprise and Kalcium Quickterm... to automate workflows and manage terminology. The company achieved 99.9% translation quality scores in some languages. Manual processes dropped, and communication improved between teams. Kingfisher now runs a more efficient, high-quality localization program.
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RWS helped Witt-Gruppe streamline translation for marketing materials in nine languages. Witt-Gruppe wanted to cut costs and speed up production... as they grew internationally. RWS provided translation services, a translation memory, terminology database, and a TMS web portal. In the first year, Witt-Gruppe reduced translation costs by 30% and DTP costs by 90%. The new process made marketing faster and more efficient, helping Witt-Gruppe stay competitive in global retail.
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Witt-Gruppe reduced translation costs by 30% using RWS technology. The case study highlights the effectiveness of AI-powered language services. It... shows how businesses can save money with advanced translation solutions.
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Tridion Sites helped Turkish Airlines modernize their web presence. They launched 250 sites in 13 languages. The new CMS made... it easy to add or change languages and countries. Personalized content led to much higher conversion and retention rates. The platform integrated with booking apps, mobile apps, and SEO tools. Turkish Airlines exceeded their expectations with this solution.
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China Airlines used Tridion Sites to unify 12 websites under one design. The new system let them update content faster... and keep branding consistent. They launched a new US site in 16 weeks. Traffic to the US site doubled and conversions rose by 90%. Each site now has tailored content in 11 languages. Daily web operations are much simpler.
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Anakatech modernized its localization process and saved over €30,000 in less than two years using RWS solutions.

RWS Holdings is acquiring Acogroup, the parent company of Acolad, for £40. 2 million to expand its AI platforms in...Europe. Acolad, a major player in language and content services, will enhance RWS's offerings by integrating its Cultural Intelligence Layer and Language Weaver Pro translation product. The acquisition aims to leverage Acolad's client base and interpreting capabilities, strengthening RWS's position in regulated industries.
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RWS Holdings has acquired Obviously, a platform for managing intellectual property and brand integrity, aligning with its strategy to leverage AI for complex business challenges. The company is... focusing on AI-powered services, operational efficiency, and innovation to drive growth and meet evolving enterprise customer needs.
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RWS Global has implemented Box's AI tools to enhance its contract workflow, significantly reducing processing time from 20 minutes to under two minutes per contract. The integration of... Box Enterprise Advanced allows RWS to automate and streamline content-centric processes, improving efficiency and governance. This transformation supports RWS Global's operations by turning unstructured content into AI-ready assets, facilitating faster decision-making.
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