Real-World Case Studies and Customer Success Stories with Ameyo Pvt Ltd

VADS Berhad used the Ameyo communications suite to improve call center operations. They faced issues with manual call management, multi-tenancy,... and unstructured systems. Ameyo provided a centralized, automated solution with CRM integration and advanced IVRS for self-service. Customized dashboards and reports helped VADS analyze performance and reduce manual work. The solution increased agent efficiency and streamlined processes.
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Ameyo helped Transact Global cut operational costs and boost customer retention by over 85%. The company faced high costs, low... retention, and system errors. Ameyo delivered a customizable contact center platform with features like predictive dialer and analytics. Connect rates improved by 95% and operational efficiency rose by 85%. Uptime reached 99%, supporting business growth and agility.
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Ameyo IPCC helped RuralShores lower operational costs and improve customer service. RuralShores used Ameyo's call center software for inbound and... outbound calling. The easy-to-use interface made training rural youth simple. Real-time information and custom scripts supported agents in every call. Ameyo's tools enabled better supervision and quality analysis. RuralShores now manages IT and operations with less hassle.
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Ameyo helped MphasiS Limited improve operational efficiency by over 15%. MphasiS needed a flexible customer interaction platform to replace costly... legacy systems. Ameyo provided a scalable solution that allowed customizations for different projects. The platform enabled better customer service and supported business growth. MphasiS now manages all customer interactions on a single platform.
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Ameyo Voice helped a leading outsourcing and implementation provider fix poor call management. The company struggled with fragmented operations and... needed better reporting and a custom IVR. Ameyo delivered a unified contact center suite with automated outbound calling and advanced IVR. The provider gained a single view of all customer interactions and improved agent performance. This led to better customer service for their Fortune 500 clients.
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Ameyo helped Kochar Infotech improve quality monitoring and process efficiency. Kochar needed to capture data and media in a Cisco... environment and integrate with their existing network. Ameyo provided 100% blind voice recording and passive voice logging over multiple channels. The solution included a web-based interface for accessing recorded logs. Kochar now has scalable, real-time call recording and data management.
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Ameyo helped Admerex Solutions, Inc. automate all call center management activities. Admerex used Ameyo's predictive and progressive dialers for inbound... and outbound calling. The solution enabled real-time agent monitoring and analytics. Admerex improved customer management and achieved cost efficiencies. The company gained flexibility and scalability in its BPO operations.
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Ameyo’s omnichannel customer engagement solution helped Globiva increase conversions by 12-15%. Globiva faced issues with real-time monitoring, scalability, and low... data utilization. Ameyo provided a unified platform for multiple communication channels and advanced auto dialing. Real-time dashboards and business-specific reports improved agent performance tracking. Globiva now manages remote operations for 3000+ agents more efficiently.
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Ameyo helped iVenturesPH Inc. manage multiple call centers from a single IT setup. The company needed a centrally managed, multi-tenant... contact center solution. Ameyo's communications suite gave them control over IT issues and managed call flows. Each call center operated independently while connecting to a US-based data center. This improved business efficiency and customer service for iVenturesPH Inc.
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Ameyo helped Conneqt Business Solutions Limited move to a remote customer engagement model. The company faced issues like low agent... productivity, network problems, and scalability challenges. Ameyo’s Mobile Agent App enabled CBSL to increase its workforce by 75% and improve productivity. Managers gained better tracking of IT and agent performance. CBSL scaled operations without extra hardware costs, boosting revenue and customer experience.
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Ameyo’s remote contact center solution helped iMarque Solutions cut operational costs by 15%. The company faced manual overheads, poor connect... rates, and lacked remote monitoring. Ameyo provided a mobile agent app and live monitoring dashboard. Agents could work from anywhere, and managers tracked performance in real time. The solution improved team collaboration and agent productivity.
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Ameyo helped Motilal Oswal Securities improve operational efficiency by 15%. The company needed better customer relationship management for its large... client base. Ameyo centralized information and prioritized high net-worth individuals. Advisors used a customized CRM interface to handle calls. The solution integrated with MOSL’s Dial ‘n’ Trade platform for high uptime. Customer service and agent tracking improved across multiple sites.
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Ameyo enabled a leading online financial marketplace in India to quickly shift over 500 agents to work from home. The company faced... challenges like business downtime, data privacy, and remote agent monitoring. Ameyo’s omnichannel contact center software provided seamless transition, secure telephony, and real-time agent tracking. This ensured business continuity and protected customer data during remote operations. Supervisors used dashboards and reports to monitor performance.
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Ameyo Fusion CX helped a leading African financial services provider fix siloed communication and weak analytics. The company unified customer... interactions and improved agent productivity. Ameyo's solution gave them a 360° customer view and AI ticket prioritization. This made business decisions easier and improved return on investment. The implementation was smooth and fast.
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Ameyo helped Jordan Ahli Bank improve their SLA by 27% and boost employee productivity by 13%. The bank needed a... less hardware-intensive solution to lower costs and manage telemarketing and collections better. Ameyo's Customer Interaction Management tool automated routine transactions and integrated with Microsoft Lync. This reduced manual work and improved outbound campaign management. The bank also achieved better compliance and protected investment processes.
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Ameyo helped BankBazaar cut customer handling time by 50%. The solution improved call distribution and boosted agent productivity. Ameyo's intelligent... ACD matched skilled agents to priority customers. CRM integration gave agents instant access to customer info. BankBazaar gained better operational visibility and faster query resolution.
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Ameyo contact center solution helped Dalex Finance increase their lead conversion rate from 25% to 60%. Dalex Finance faced issues... with low conversion, poor reporting, and slow customization. Ameyo provided an omnichannel platform with email, call, and chat channels. The migration was smooth with zero downtime. Dalex Finance now has all customer data in one view, improving sales closures and customer experience.
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Ameyo's Agent Mobile App helped Spice Money reach 100% remote contact center productivity in just two weeks. Spice Money faced... challenges with remote telephony, agent monitoring, and downtime during lockdown. Ameyo provided a mobile app solution with dual leg calls and seamless CRM integration. Agents used their own devices to handle customer queries quickly. The solution reduced turnaround time and required no extra infrastructure.
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Ameyo helped Spice Money move its call center agents to remote work during the COVID-19 pandemic. Spice Money used Ameyo’s... Mobile Agent App to handle customer calls without extra infrastructure. The solution cut average call time from 8 to 4 minutes in just 10 days. Managers used the AIM dashboard to monitor agent productivity and call failures. Spice Money kept 100% productivity with 75% of its workforce working remotely.
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Ameyo’s Mobile Agent App helped Spice Money’s remote contact center agents reach 100% productivity in just two weeks. Spice Money faced... challenges with remote telephony, agent monitoring, and downtime during lockdown. Ameyo’s solution enabled agents to handle customer queries using their own devices, with no extra infrastructure needed. After a quick rollout, Spice Money managed customer calls at 50% agent capacity and reduced turnaround time. The app integrated with their internal CRM for unified monitoring and secure operations.
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Ameyo helped Dalex Finance increase their lead conversion rate from 25% to 60%. Dalex Finance faced issues with low conversion,... fragmented reporting, and slow customization. Ameyo provided an omnichannel contact center with email, call, and chat. The migration was smooth with zero downtime. Dalex Finance now has all customer data in one view and improved agent productivity.
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Ameyo helped Swiggy answer 95% of calls within 20 seconds. Swiggy improved agent utilization by 80%. The solution integrated with... Swiggy’s in-house CRM and Freshdesk. Ameyo enabled growth from 250 to 400 agents and expansion to over 15 locations. Swiggy reduced call drops and improved customer and agent experience with centralized, scalable contact center software.
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Sterling Global Call Center used Ameyo to boost agent productivity by over 150%. The company faced security risks, poor reporting,... and low agent efficiency. Ameyo provided secure personnel authentication and custom quality monitoring reports. The solution enabled multilingual support and improved customer relationships. Sterling Global now delivers reliable, world-class call center services and drives more revenue.
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Ameyo Suite helped Origin Call Center, a 24/7 BPO in India, solve challenges in call center management. Origin lacked predictive... dialer, ACD, CRM, and real-time reporting. Ameyo integrated inbound and outbound solutions with email, SMS, and chat support. The solution enabled real-time agent monitoring and customized reporting. Origin improved agent productivity and campaign management across multiple geographies.
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Ameyo delivered a contact center solution to INAYA Facilities Management Services in the UAE. INAYA needed to streamline inbound and... outbound calls and automate customer query handling. Ameyo provided IVR customization, CRM pop-ups, and missed call alerts. The solution improved agent productivity and made quality monitoring easier. INAYA now tracks calls better and serves customers faster.
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Ameyo provided Interactive Business Solutions Pvt. Ltd. with a new contact center solution. IBS needed a system that could scale,... offer high uptime, and manage SLAs. Ameyo delivered features like predictive dialer, voice logger, CRM integration, and analytics. IBS improved customer service and telemarketing campaigns. The tools helped increase customer satisfaction and business efficiency.
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Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
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Ameyo’s Mobile Agent App helped Conneqt Business Solutions Limited move to remote customer engagement. The company faced issues like low... agent productivity, network problems, and scalability. Ameyo enabled a 75% increase in workforce without hardware costs. Managers tracked agent and IT performance with detailed reports. Productivity and revenue improved significantly.
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Ameyo's omnichannel helpdesk helped Comquest Sdn. Bhd. set up a new contact center in Brunei. Comquest needed better call monitoring,... automation, analytics, and easy integration with third-party apps. Ameyo provided a blended call center solution with inbound and outbound features, CRM and social media integration, WhatsApp support, and strong reporting. Comquest chose Ameyo for its feature-rich platform and affordable price, improving customer engagement and operational efficiency.
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Ameyo’s Omnichannel Customer Engagement Solution helped Globiva manage remote operations with over 3,000 agents. The platform unified communication channels and... enabled real-time monitoring and advanced auto dialing. Globiva saw a 12-15% increase in overall conversions. The solution provided business-specific reports and improved scalability. Globiva now delivers better customer service and sales processes across multiple industries.
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Ameyo's remote contact center solution helped iMarque Solutions cut operational costs by 15%. The company faced manual overheads, poor connect... rates, and remote monitoring issues. Ameyo provided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or high-speed internet. Supervisors tracked agent activity and improved productivity in a work-from-home setup.
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Ameyo helped Parkway Health Laboratory Services improve patient experience with a complete customer interaction management solution. ParkwayHealth faced challenges with... managing patient interactions and complex queries. Ameyo provided two-way SMS for emergencies and a robust call management system. The solution included SugarCRM for patient tracking and smoother operations. ParkwayHealth saw better efficiency and improved patient communication.
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Ameyo helped Fortis automate appointment booking and reduce call abandonment. Fortis faced manual booking, no integrated PIMS, and high customer... loss. Ameyo provided a single platform for inbound and outbound calls. The solution enabled cross-channel booking via SMS, internet, and phone. Fortis improved operational efficiency and reduced client loss with self-service IVRS and call tracking.
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Ameyo automated Dial 108’s emergency call center, handling 3,000 inbound and 500 outbound calls daily. The solution integrated CTI CRM,... customizable IVR, and improved ambulance dispatch speed. Agents received caller details instantly, enabling faster response and better patient care. Accurate reporting and voice recording enhanced quality monitoring. System downtime was reduced with standby agent switching.
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Ameyo's Truecaller verified business solution helped Dr. Batra's Homeopathy boost their call connect rate by 7-8%. The solution gave them... a green caller ID, verified badge, and improved brand trust. Dr. Batra's stood out from spam and unverified calls. They saw better business productivity and effective spam management. The healthcare chain now protects its brand identity and connects with more patients.
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Ameyo Voice helped DocsApp boost outbound call connect rates to 70-75%. DocsApp faced issues with fragmented customer data, a disintegrated... CRM, and slow response times. Ameyo provided a unified agent desktop, automated dialers, and real-time analytics. Integration with DocsApp's in-house CRM improved agent performance and campaign management. DocsApp now manages multiple inbound and outbound campaigns with greater flexibility.
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Ameyo Voice helped DocsApp boost their outbound call connect rate to 70-75%. DocsApp used Ameyo’s unified agent desktop and automated... dialers to solve fragmented customer data and poor connect rates. The solution integrated with their in-house CRM and provided real-time reporting. Agent productivity increased to 80%. DocsApp managed multiple campaigns with Ameyo’s blended call management features.
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Ameyo's Truecaller verified business solution helped Dr. Batra's Homeopathy boost their call connect rate by 7-8%. The solution gave Dr.... Batra's a verified caller ID, brand badge, and improved trust in outbound calls. This reduced spam labeling and protected their brand identity. Dr. Batra's saw better business productivity and more effective spam management. The clinic chain now stands out from unverified calls and connects with more patients.
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Ameyo helped Telekom Malaysia improve customer engagement with an omnichannel solution. Telekom Malaysia faced issues with legacy systems, low agent... productivity, and weak data security. Ameyo provided intelligent call routing, IVR, and a predictive dialer to boost agent efficiency and reduce call drops. The solution improved monitoring, reporting, and secured customer data. Telekom Malaysia saw better outreach and higher customer satisfaction.
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Ameyo helped MTML cut call waiting times and improve customer service. MTML set up a billing helpdesk and integrated Ameyo... with their billing platform. The solution supported both English and French, meeting local needs. Agents could see caller info instantly, speeding up service. MTML saw a 17% overall growth after using Ameyo. The system included IVR, ACD, CTI, and quality monitoring features.
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Ameyo helped Indovision automate legacy systems and centralize operations. The solution integrated billing with IVR, enabling self-service for routine queries.... Indovision unified its technology infrastructure and reduced manual work. Customer support improved with automated query handling and customer profiling. The company saw higher collection rates and better business process analysis using Ameyo's dashboards.
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Ameyo's omnichannel ticketing solution helped Unitel deliver a seamless customer experience across channels. Unitel used Ameyo's unified agent desktop to... manage all interactions in one place. The solution included inbound and outbound call center tools, self-service IVR, and real-time reporting. This helped Unitel improve operations, support business continuity, and accelerate its digital vision. Integration with third-party apps was simplified, making customer service more efficient.
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Ameyo provided Comquest Sdn Bhd with an omnichannel helpdesk solution. Comquest needed better call monitoring, automated call routing, and analytics.... Ameyo's platform offered inbound and outbound call capabilities, CRM and social media integration, and WhatsApp support. The solution automated manual dialing and unified customer interactions. Comquest improved customer experience and streamlined contact center operations.
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Ameyo helped Unitel, a leading Mongolian telecom company, upgrade its contact center with omnichannel ticketing. Unitel wanted to improve inbound... and outbound performance and deliver a seamless customer experience. Ameyo’s solution unified all customer interactions and automated ticket creation across channels. Agents now resolve issues faster without switching screens. This change supported Unitel’s digital vision and business continuity during the pandemic.
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Ameyo helped Standard Chartered Bank Nepal Limited automate call handling and improve compliance. The bank used Ameyo's CRM and ACD... to reduce average call time and boost agent efficiency. IVR automation made query management easier. Social media presence and telesales campaigns improved. The solution increased operational efficiency and customer satisfaction.
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Ameyo Fusion CX helped a leading Mongolian bank unify all customer communications. The bank faced issues with siloed channels, manual... ticketing, and remote agent monitoring. Ameyo provided omnichannel ticketing and video contact center software. The solution automated ticket creation and centralized interactions from Viber, Wechat, email, Facebook, Twitter, and website chat. Real-time dashboards improved agent productivity and call management. The bank saw better call connect rates and higher conversion with video contact center features.
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Ameyo helped Gulf African Bank improve customer service with an intelligent IVR and call management system. The bank faced issues... with reporting, agent performance, and ticket management. Ameyo provided detailed call analysis, reporting, and voice logging. The solution enabled faster query resolution and better agent performance tracking. Customer support became more efficient and trustworthy.
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Ameyo helped Bank Islam Brunei Darussalam (BIBD) improve customer service with an omnichannel contact center. BIBD faced issues with caller... identification, limited reporting, and lacked advanced IVR and ACD features. Ameyo integrated with their CRM, enabling 24x7 customer care and customized reports. The solution routed calls to the right agents and reduced wait times. BIBD now tracks callers and delivers better customer experiences.
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Ameyo provided a leading automotive company in Kenya with an all-in-one contact center solution. The company faced issues with siloed... communication, fragmented customer data, and limited interaction channels. Ameyo enabled omnichannel interactions and improved CRM integration. The solution led to higher conversion rates and faster response to customer queries. The customer now enjoys a seamless customer journey and better visibility of customer information.
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Ameyo helped Cars24 solve low lead conversion and high response times. Cars24 used Ameyo's all-in-one contact center solution to improve... call connect rates and lead conversion. The solution integrated CRM and reduced manual overheads. Cars24 gained better customer insights and faster turnaround times. This improved their inbound and outbound call operations in the automotive sector.
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Ameyo helped Cars24 improve its call connect rate and lead conversion. Cars24 faced low lead conversion, high response time, and... inefficient manual dialers. Ameyo provided an all-in-one cloud contact center solution. The solution integrated CRM and enhanced customer insights. Cars24 saw reduced turnaround time and better customer interactions.
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Ameyo helped Mekong Aviation improve customer satisfaction by 27%. Air Mekong needed to streamline business processes and resolve queries faster.... Ameyo provided intelligent call routing, quality monitoring, and real-time analytics. The solution enabled better management of inbound and outbound calls. Mekong Aviation saw improved business operations and higher customer satisfaction.
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Ameyo helped Gati Limited improve customer service by integrating backend systems and enabling real-time analytics. Gati faced challenges with inflexible... interactions, siloed applications, and managing blended calling. Ameyo’s solution unified payment, CRM, and database systems, and provided a supervisor dashboard. Gati gained better reporting, reduced agent costs, and improved customer experience.
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Ameyo automated the Department of Transport Abu Dhabi's interaction management system. The solution reduced call handling time and improved service... center productivity. Real-time process tracking helped DoT enhance service quality. High availability and scalable features met strict requirements. SMS notifications kept commuters informed and increased satisfaction. Turnaround time for each call dropped to a minimum.
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Ameyo Voice helped a leading Indian education technology company fix call drops and network issues. The company used Ameyo’s IVR... and CRM integration to route calls and track customer interactions. Supervisors used voice log archiving to monitor agent responses. The solution improved CSAT rates and reduced turnaround time for customer queries. The company gained better visibility into customer information and overall productivity increased.
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Ameyo’s cloud contact center software helped Leading Education Consultants automate student outreach. The company used IVR-based data capturing and voice... blaster to reach more students. Integration with LeadSquared CRM enabled advanced auto dialing and real-time monitoring. The solution improved productivity and allowed for personalized student experiences. SMS was added as a channel to connect with students.
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Ameyo Emerge helped a leading edtech company in India automate outbound calling for 4000 agents. The company faced challenges with... manual calling, low conversion rates, and no live agent monitoring. Ameyo’s cloud contact center software enabled live monitoring, automated lead uploads, and real-time dashboards. The solution improved agent performance tracking and personalized the student experience. The company now manages large-scale operations efficiently across multiple locations.
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Ameyo automated call handling for National Life & General Insurance Company. The company faced manual call management, low call rates,... and operational inefficiency. Ameyo's IVR, ACD, and Voice Logger features improved call routing and quality. The solution enabled call recording, monitoring, and custom reporting. NLG expanded its presence and achieved business goals with better customer service.
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Ameyo helped a leading insurance provider in India handle 200,000 calls each month. The company needed a fast, remote-ready call... center solution. Ameyo deployed a mobile call center in just 5 days. Automated outbound dialing and CRM integration improved agent productivity. The solution gave better visibility into agent performance and supported remote work.
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Ameyo helped a leading insurance company in Bahrain fix issues with missed queries and abandoned calls at the IVR level. The company struggled... with siloed communication and poor sync between channels. Ameyo provided an all-in-one solution with integrated CRM and improved query handling. The solution boosted agent productivity and gave better customer insights. The insurance company now manages calls and queries more efficiently.
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Ameyo helped Spoton, a logistics company in Bangalore, improve business operations and agent productivity. Spoton needed multi-language support, skill-based call... handling, and live reporting. Ameyo provided advanced IVR, intelligent routing, and live monitoring. Agents received customer information before calls, improving service. Supervisors used quality management tools to assess agents easily.
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Ameyo's omnichannel ticketing solution helped a leading aviation company in Kuwait. The company faced issues with disintegrated CRM, limited channels,... and fragmented customer data. Ameyo provided seamless integration with their in-house CRM and enabled omnichannel interactions. Supervisors gained real-time monitoring and mobile access to agent stats. The solution improved CSAT rate and reduced turnaround time for customer queries.
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Ameyo helped Jabong automate customer interactions and streamline business operations. Jabong faced issues with manual call handling and slow access... to customer data. Ameyo integrated with Jabong’s CRM, enabling faster, unified communication across channels. Features like IVR, ACD, and multichannel support improved agent efficiency. Jabong now delivers better customer experiences with simplified processes.
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Ameyo Voice helped SP Madrid move over 100 agents to remote work in under 48 hours. The collections company faced... issues like low call connect rates and manual dialer overheads. Ameyo provided an all-in-one voice solution with automated dialer, CRM, and real-time dashboards. SP Madrid improved agent productivity, follow-ups, and customer experience. The solution enabled fast response times and strong business continuity during remote operations.
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Ameyo Voice helped SP Madrid move over 100 agents to remote work in under 48 hours. The collections company faced... issues like low call connect rates and inefficient manual dialers. Ameyo provided an automated dialer, unified agent desktop, and real-time dashboards. This improved agent productivity, follow-ups, and customer insights. SP Madrid maintained business continuity and increased CSAT with Ameyo's remote call center software.
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Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted... a system that could adapt to their changing business needs. Ameyo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.
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