Ameyo contact center solution helped Dalex Finance increase their lead conversion rate from 25% to 60%. Dalex Finance faced issues... with low conversion, poor reporting, and slow customization. Ameyo provided an omnichannel platform with email, call, and chat channels. The migration was smooth with zero downtime. Dalex Finance now has all customer data in one view, improving sales closures and customer experience.
Ameyo's Agent Mobile App helped Spice Money reach 100% remote contact center productivity in just two weeks. Spice Money faced... challenges with remote telephony, agent monitoring, and downtime during lockdown. Ameyo provided a mobile app solution with dual leg calls and seamless CRM integration. Agents used their own devices to handle customer queries quickly. The solution reduced turnaround time and required no extra infrastructure.
Ameyo helped Spice Money move its call center agents to remote work during the COVID-19 pandemic. Spice Money used Ameyo’s... Mobile Agent App to handle customer calls without extra infrastructure. The solution cut average call time from 8 to 4 minutes in just 10 days. Managers used the AIM dashboard to monitor agent productivity and call failures. Spice Money kept 100% productivity with 75% of its workforce working remotely.
Ameyo’s Mobile Agent App helped Spice Money’s remote contact center agents reach 100% productivity in just two weeks. Spice Money faced... challenges with remote telephony, agent monitoring, and downtime during lockdown. Ameyo’s solution enabled agents to handle customer queries using their own devices, with no extra infrastructure needed. After a quick rollout, Spice Money managed customer calls at 50% agent capacity and reduced turnaround time. The app integrated with their internal CRM for unified monitoring and secure operations.
Ameyo helped Dalex Finance increase their lead conversion rate from 25% to 60%. Dalex Finance faced issues with low conversion,... fragmented reporting, and slow customization. Ameyo provided an omnichannel contact center with email, call, and chat. The migration was smooth with zero downtime. Dalex Finance now has all customer data in one view and improved agent productivity.
Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Conneqt Business Solutions Limited
- Consumer Services
- Large
Ameyo’s Mobile Agent App helped Conneqt Business Solutions Limited move to remote customer engagement. The company faced issues like low... agent productivity, network problems, and scalability. Ameyo enabled a 75% increase in workforce without hardware costs. Managers tracked agent and IT performance with detailed reports. Productivity and revenue improved significantly.
Ameyo's omnichannel helpdesk helped Comquest Sdn. Bhd. set up a new contact center in Brunei. Comquest needed better call monitoring,... automation, analytics, and easy integration with third-party apps. Ameyo provided a blended call center solution with inbound and outbound features, CRM and social media integration, WhatsApp support, and strong reporting. Comquest chose Ameyo for its feature-rich platform and affordable price, improving customer engagement and operational efficiency.
Ameyo’s Omnichannel Customer Engagement Solution helped Globiva manage remote operations with over 3,000 agents. The platform unified communication channels and... enabled real-time monitoring and advanced auto dialing. Globiva saw a 12-15% increase in overall conversions. The solution provided business-specific reports and improved scalability. Globiva now delivers better customer service and sales processes across multiple industries.
Ameyo's remote contact center solution helped iMarque Solutions cut operational costs by 15%. The company faced manual overheads, poor connect... rates, and remote monitoring issues. Ameyo provided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or high-speed internet. Supervisors tracked agent activity and improved productivity in a work-from-home setup.
Globiva
- Information Technology And Services
- Medium
Gurgaon, India
Ameyo’s omnichannel customer engagement solution helped Globiva increase conversions by 12-15%. Globiva faced issues with real-time monitoring, scalability, and low... data utilization. Ameyo provided a unified platform for multiple communication channels and advanced auto dialing. Real-time dashboards and business-specific reports improved agent performance tracking. Globiva now manages remote operations for 3000+ agents more efficiently.
iVenturesPH Inc.
- Information Technology And Services
- Medium
Pasig City, Philippines
Ameyo helped iVenturesPH Inc. manage multiple call centers from a single IT setup. The company needed a centrally managed, multi-tenant... contact center solution. Ameyo's communications suite gave them control over IT issues and managed call flows. Each call center operated independently while connecting to a US-based data center. This improved business efficiency and customer service for iVenturesPH Inc.
Conneqt Business Solutions Limited
- Information Technology And Services
- Large
Bangalore, India
Ameyo helped Conneqt Business Solutions Limited move to a remote customer engagement model. The company faced issues like low agent... productivity, network problems, and scalability challenges. Ameyo’s Mobile Agent App enabled CBSL to increase its workforce by 75% and improve productivity. Managers gained better tracking of IT and agent performance. CBSL scaled operations without extra hardware costs, boosting revenue and customer experience.
iMarque Solutions
- Information Technology And Services
- Medium
Chennai, India
Ameyo’s remote contact center solution helped iMarque Solutions cut operational costs by 15%. The company faced manual overheads, poor connect... rates, and lacked remote monitoring. Ameyo provided a mobile agent app and live monitoring dashboard. Agents could work from anywhere, and managers tracked performance in real time. The solution improved team collaboration and agent productivity.
Dr. Batra's Homeopathy
- Hospital & Health Care
- Large
Ameyo's Truecaller verified business solution helped Dr. Batra's Homeopathy boost their call connect rate by 7-8%. The solution gave them... a green caller ID, verified badge, and improved brand trust. Dr. Batra's stood out from spam and unverified calls. They saw better business productivity and effective spam management. The healthcare chain now protects its brand identity and connects with more patients.
Dr. Batra's Homeopathy
- Hospital & Health Care
- Medium
Mumbai, India
Ameyo's Truecaller verified business solution helped Dr. Batra's Homeopathy boost their call connect rate by 7-8%. The solution gave Dr.... Batra's a verified caller ID, brand badge, and improved trust in outbound calls. This reduced spam labeling and protected their brand identity. Dr. Batra's saw better business productivity and more effective spam management. The clinic chain now stands out from unverified calls and connects with more patients.
Ameyo Voice helped DocsApp boost their outbound call connect rate to 70-75%. DocsApp used Ameyo’s unified agent desktop and automated... dialers to solve fragmented customer data and poor connect rates. The solution integrated with their in-house CRM and provided real-time reporting. Agent productivity increased to 80%. DocsApp managed multiple campaigns with Ameyo’s blended call management features.
Ameyo's omnichannel ticketing solution helped Unitel deliver a seamless customer experience across channels. Unitel used Ameyo's unified agent desktop to... manage all interactions in one place. The solution included inbound and outbound call center tools, self-service IVR, and real-time reporting. This helped Unitel improve operations, support business continuity, and accelerate its digital vision. Integration with third-party apps was simplified, making customer service more efficient.
Ameyo helped Unitel, a leading Mongolian telecom company, upgrade its contact center with omnichannel ticketing. Unitel wanted to improve inbound... and outbound performance and deliver a seamless customer experience. Ameyo’s solution unified all customer interactions and automated ticket creation across channels. Agents now resolve issues faster without switching screens. This change supported Unitel’s digital vision and business continuity during the pandemic.
Ameyo provided Comquest Sdn Bhd with an omnichannel helpdesk solution. Comquest needed better call monitoring, automated call routing, and analytics.... Ameyo's platform offered inbound and outbound call capabilities, CRM and social media integration, and WhatsApp support. The solution automated manual dialing and unified customer interactions. Comquest improved customer experience and streamlined contact center operations.
Automotive Case Studies and Customer Success Stories with Ameyo
Cars24
- Automotive
- Large
Ameyo helped Cars24 solve low lead conversion and high response times. Cars24 used Ameyo's all-in-one contact center solution to improve... call connect rates and lead conversion. The solution integrated CRM and reduced manual overheads. Cars24 gained better customer insights and faster turnaround times. This improved their inbound and outbound call operations in the automotive sector.
Ameyo helped Cars24 improve its call connect rate and lead conversion. Cars24 faced low lead conversion, high response time, and... inefficient manual dialers. Ameyo provided an all-in-one cloud contact center solution. The solution integrated CRM and enhanced customer insights. Cars24 saw reduced turnaround time and better customer interactions.
Other Industry Case Studies and Success Stories with Ameyo
SP Madrid
- Collections
- Medium
Ameyo Voice helped SP Madrid move over 100 agents to remote work in under 48 hours. The collections company faced... issues like low call connect rates and manual dialer overheads. Ameyo provided an all-in-one voice solution with automated dialer, CRM, and real-time dashboards. SP Madrid improved agent productivity, follow-ups, and customer experience. The solution enabled fast response times and strong business continuity during remote operations.
Ameyo Voice helped SP Madrid move over 100 agents to remote work in under 48 hours. The collections company faced... issues like low call connect rates and inefficient manual dialers. Ameyo provided an automated dialer, unified agent desktop, and real-time dashboards. This improved agent productivity, follow-ups, and customer insights. SP Madrid maintained business continuity and increased CSAT with Ameyo's remote call center software.
Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted... a system that could adapt to their changing business needs. Ameyo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.
