Sprout Social | Measure performance with the only all-in-one social media management platform built for connection
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Internet Case Studies and Customer Success Stories with Sprout Social
Sprout Social
- Internet
Sprout Social used its own social media management platform to improve global social customer care. The team analyzed the Inbox Activity Report and found slow response times during after-hours suppor...t. They expanded after-hours coverage and trained staff to provide better support. As a result, they handled 36,000 messages in Smart Inbox in 2023, cut average response time by 55%, and increased tag rate by 37%. This led to faster, more organized, and more personalized customer support.
Sprout Social uses its own AI-powered platform to improve social media workflows. The team saves 72 hours each quarter on reporting and $16,000 annually in reporting time. They also save $132,000 eac...h year on customer care. AI Assist helps generate alt text, summarize social data, and create post captions. This lets the team work faster, stay creative, and deliver better results.
Sprout Social used its own social media management platform to improve global social customer care. The team analyzed the Inbox Activity Report and found slow response times during after-hours suppor...t. They expanded after-hours coverage and trained staff to provide better support. This led to a 55% decrease in average response time, a 37% increase in tag rate, and 36,000 messages handled in Smart Inbox in 2023. The changes helped Sprout Social deliver faster, more organized customer support.
Sprout Social used its own social media management platform to improve global social customer care. The team analyzed the Inbox Activity Report and found slow response times during after-hours suppor...t. They expanded after-hours coverage and trained staff to provide better support. As a result, they handled 36,000 messages in Smart Inbox in 2023, cut average response time by 55%, and increased tag rate by 37%. This led to faster, more organized, and more personalized customer support.
Sprout Social uses its own AI-powered platform to improve social media workflows. The team saves 72 hours each quarter on reporting and $16,000 annually in reporting time. They also save $132,000 eac...h year on customer care. AI Assist helps generate alt text, summarize social data, and create post captions. This lets the team work faster, stay creative, and deliver better results.
Sprout Social used its own social media management platform to improve global social customer care. The team analyzed the Inbox Activity Report and found slow response times during after-hours suppor...t. They expanded after-hours coverage and trained staff to provide better support. This led to a 55% decrease in average response time, a 37% increase in tag rate, and 36,000 messages handled in Smart Inbox in 2023. The changes helped Sprout Social deliver faster, more organized customer support.
Sprout Social's Employee Advocacy software helped Vizient triple their social media engagements in six months. Vizient used the tool to empower employees to share company content and pre-approved mes...sages. This led to a 200% increase in engagement and a 10x audience reach on a recent campaign. Employee satisfaction with the advocacy program reached 98%. Vizient gained thousands of new followers and won an award for their LinkedIn strategy.
Sprout Social helped Penn State Health manage social media more efficiently. The Smart Inbox let them respond to patients quickly and with empathy. Saved Replies made it easy to answer common questio...ns while keeping a personal touch. Tagging and reporting gave them clear insights for better decisions. They saw a 70% decrease in time to build custom reports, a 1 hour response time, and an 80% reduction in errors.
Sprout Social's Employee Advocacy software helped Vizient triple their social media engagements in six months. Vizient used the tool to empower employees to share company content and pre-approved mes...sages. This led to a 200% increase in engagement and a 10x audience reach on a recent campaign. Employee satisfaction with the advocacy program reached 98%. Vizient gained thousands of new followers and won an award for their LinkedIn strategy.
Sprout Social helped Penn State Health manage social media more efficiently. The Smart Inbox let them respond to patients quickly and with empathy. Saved Replies made it easy to answer common questio...ns while keeping a personal touch. Tagging and reporting gave them clear insights for better decisions. They saw a 70% decrease in time to build custom reports, a 1 hour response time, and an 80% reduction in errors.
Nutrisense used Sprout Social to grow its social media community by over 400%. The company saved 60 hours per month with Sprout's Smart Inbox. Social media engagement increased by 45% in 18 months. N...utrisense used Sprout to collect and amplify user-generated content. Insights from Sprout helped Nutrisense add almost 79,000 followers in one quarter.
Goally used Sprout Social to improve its social media strategy. The company wanted to better connect with parents of neurodiverse children. Using Sprout’s Listening tools, Goally grew its followers b...y 254% month over month. They achieved a 100% action rate on TikTok comments and increased productivity by over 50%. Goally also saw a 58% increase in branded search rate during an influencer campaign.
Nutrisense used Sprout Social to grow its social media community by over 400%. The company saved 60 hours per month with Sprout's Smart Inbox. Social media engagement increased by 45% in 18 months. N...utrisense used Sprout to collect and amplify user-generated content. Insights from Sprout helped Nutrisense add almost 79,000 followers in one quarter.
Goally used Sprout Social to improve its social media strategy. The company wanted to better connect with parents of neurodiverse children. Using Sprout’s Listening tools, Goally grew its followers b...y 254% month over month. They achieved a 100% action rate on TikTok comments and increased productivity by over 50%. Goally also saw a 58% increase in branded search rate during an influencer campaign.
Disobey uses Sprout Social to manage social media for gaming clients. They track content performance, manage communities, and monitor trends with Sprout’s Social Listening tool. Disobey has created o...ver 10,000 posts and worked with 2,000+ influencers. Their campaigns have generated more than 400 million organic impressions. Sprout Social helps Disobey show clients the ROI of social media marketing.
Simpli.fi used Sprout Social's Employee Advocacy platform to boost its online presence after a major rebranding. The company wanted to unify its brand and engage employees in sharing its story. Simpl...i.fi saw almost $90,000 in earned media value in three months. The program delivered a 7x ROI and a 50% increase in engagement rate year over year. Employee adoption reached 55% in the first quarter.
Disobey uses Sprout Social to manage social media for gaming clients. They track content performance, manage communities, and monitor trends with Sprout’s Social Listening tool. Disobey has created o...ver 10,000 posts and worked with 2,000+ influencers. Their campaigns have generated more than 400 million organic impressions. Sprout Social helps Disobey show clients the ROI of social media marketing.
Simpli.fi used Sprout Social's Employee Advocacy platform to boost its online presence after a major rebranding. The company wanted to unify its brand and engage employees in sharing its story. Simpl...i.fi saw almost $90,000 in earned media value in three months. The program delivered a 7x ROI and a 50% increase in engagement rate year over year. Employee adoption reached 55% in the first quarter.
Consumer Goods Case Studies and Customer Success Stories with Sprout Social
ScottsMiracle-Gro
- Consumer Goods
Sprout Social, integrated with Salesforce Service Cloud, helped ScottsMiracle-Gro improve social customer care. The company faced slow response times and complex workflows using many platforms. With ...Sprout Social, they streamlined social media management and reporting. They cut case resolution time by 50% and reduced time to action by 91%. Their action rate increased by 381%. Agents now work more efficiently and customer satisfaction improved.
Sprout Social's Influencer Marketing helped Care to Beauty grow its global reach. The company struggled with manual influencer management and slow campaign reporting. Sprout Social gave them tools to... track ROI, assign unique links, and vet influencers faster. They cut profile analysis time by 75%. Influencer-attributed sales increased 10 times. The platform made influencer marketing a key growth channel for Care to Beauty.
Sprout Social, integrated with Salesforce Service Cloud, helped ScottsMiracle-Gro improve social customer care. The company faced slow response times and complex workflows using many platforms. With ...Sprout Social, they streamlined social media management and reporting. They cut case resolution time by 50% and reduced time to action by 91%. Their action rate increased by 381%. Agents now work more efficiently and customer satisfaction improved.
Sprout Social's Influencer Marketing helped Care to Beauty grow its global reach. The company struggled with manual influencer management and slow campaign reporting. Sprout Social gave them tools to... track ROI, assign unique links, and vet influencers faster. They cut profile analysis time by 75%. Influencer-attributed sales increased 10 times. The platform made influencer marketing a key growth channel for Care to Beauty.
Sports Case Studies and Customer Success Stories with Sprout Social
Hudl
- Sports
Hudl switched from Social Studio to Sprout Social to improve customer support. The company needed to reduce tool-hopping and speed up response times for support agents. Sprout Social integrated easil...y with Salesforce Service Cloud, streamlining workflows and making customizations simple. After switching, Hudl handled 10-15 Twitter support requests per day and resolved 97% of interactions within the same business day. In three months, they solved 180 customer issues directly on Twitter.
Sprout Social helps the Chicago Bulls manage and grow their global social media presence. The Bulls use Sprout’s publishing, analytics, and listening tools to connect with fans worldwide. The platfor...m lets the team schedule posts, track engagement, and analyze campaign performance in real time. Sprout saves the Bulls time and gives them fast feedback on what works. The team can also quickly share results with over 50 brand partners. This helps the Bulls build stronger fan relationships and improve sponsor reporting.
Hudl switched from Social Studio to Sprout Social to improve customer support. The company needed to reduce tool-hopping and speed up response times for support agents. Sprout Social integrated easil...y with Salesforce Service Cloud, streamlining workflows and making customizations simple. After switching, Hudl handled 10-15 Twitter support requests per day and resolved 97% of interactions within the same business day. In three months, they solved 180 customer issues directly on Twitter.
Sprout Social helps the Chicago Bulls manage and grow their global social media presence. The Bulls use Sprout’s publishing, analytics, and listening tools to connect with fans worldwide. The platfor...m lets the team schedule posts, track engagement, and analyze campaign performance in real time. Sprout saves the Bulls time and gives them fast feedback on what works. The team can also quickly share results with over 50 brand partners. This helps the Bulls build stronger fan relationships and improve sponsor reporting.
Financial Services Case Studies and Customer Success Stories with Sprout Social
Plaid
- Financial Services
Sprout Social helped Plaid grow its LinkedIn audience by 60% in one year. Plaid used Sprout to share posts, engage with followers, and track key metrics. The company saved 20 hours per month after im...plementing Sprout. Plaid saw a 73% year-over-year increase in engagement rate per impression. The platform helped Plaid reach 62,000 new LinkedIn followers in a year.
Sprout Social helped Plaid grow its LinkedIn audience by 60% in one year. Plaid used Sprout to share posts, engage with followers, and track key metrics. The company saved 20 hours per month after im...plementing Sprout. Plaid saw a 73% year-over-year increase in engagement rate per impression. The platform helped Plaid reach 62,000 new LinkedIn followers in a year.
Royal National Institute of Blind People (RNIB)
- Non Profit Organization Management
Sprout Social helped the Royal National Institute of Blind People (RNIB) improve accessibility for their social media team. RNIB needed a tool that worked well for blind and partially sighted staff. ...After testing many platforms, they chose Sprout Social for its strong accessibility features. The platform saved RNIB 720 hours each year. Staff felt more included and empowered in their roles.
Royal National Institute of Blind People (RNIB)
- Non Profit Organization Management
Sprout Social helped the Royal National Institute of Blind People (RNIB) improve accessibility for their social media team. RNIB needed a tool that worked well for blind and partially sighted staff. ...After testing many platforms, they chose Sprout Social for its strong accessibility features. The platform saved RNIB 720 hours each year. Staff felt more included and empowered in their roles.
Computer Software Case Studies and Customer Success Stories with Sprout Social
Salesforce
- Computer Software
Salesforce used Sprout Social to manage over 150 social channels. The company switched to Sprout Social in August 2022. In the first year, Salesforce saved 12,000 hours using the platform. Sprout Soc...ial helped increase community management efficiency by 10 times. The team used features like Smart Inbox, Reports, and Listening to improve engagement and event coverage. Sprout's mobile app made real-time approvals and content management easier during major events like Dreamforce.
Salesforce used Sprout Social to manage over 150 social channels. The company switched to Sprout Social in August 2022. In the first year, Salesforce saved 12,000 hours using the platform. Sprout Soc...ial helped increase community management efficiency by 10 times. The team used features like Smart Inbox, Reports, and Listening to improve engagement and event coverage. Sprout's mobile app made real-time approvals and content management easier during major events like Dreamforce.
Telecommunications Case Studies and Customer Success Stories with Sprout Social
Boingo Wireless
- Telecommunications
Sprout Social helped Boingo Wireless improve its social media management. Boingo needed a tool that worked with Salesforce Service Cloud to automate social service ticketing. The switch to Sprout Soc...ial was easy and let Boingo "spring clean" keywords, making customer care more efficient. Boingo reduced social media cases by 89% after the transition. The team found Sprout Social responsive and easy to use.
Sprout Social helped Boingo Wireless improve its social media management. Boingo needed a tool that worked with Salesforce Service Cloud to automate social service ticketing. The switch to Sprout Soc...ial was easy and let Boingo "spring clean" keywords, making customer care more efficient. Boingo reduced social media cases by 89% after the transition. The team found Sprout Social responsive and easy to use.
Research Case Studies and Customer Success Stories with Sprout Social
Grains Research and Development Corporation (GRDC)
- Research
Sprout Social helps the Grains Research and Development Corporation (GRDC) connect with grain farmers across Australia. GRDC needed to reach a wide audience, from young to older farmers, using differ...ent types of social content. With Sprout Social, GRDC posts high-quality content often and tracks what works best. They saw a 101% growth in video views, a 79% increase in impressions, and a 63% boost in engagements. Sprout Social makes it easier for their small team to manage social media and share results with stakeholders.
Grains Research and Development Corporation (GRDC)
- Research
Sprout Social helps the Grains Research and Development Corporation (GRDC) connect with grain farmers across Australia. GRDC needed to reach a wide audience, from young to older farmers, using differ...ent types of social content. With Sprout Social, GRDC posts high-quality content often and tracks what works best. They saw a 101% growth in video views, a 79% increase in impressions, and a 63% boost in engagements. Sprout Social makes it easier for their small team to manage social media and share results with stakeholders.
Human Resources Case Studies and Customer Success Stories with Sprout Social
Randstad
- Human Resources
Sprout Social helped Randstad modernize its social media strategy. Randstad faced outdated content and strict brand rules. With Sprout Social, they improved collaboration and used strong analytics. R...andstad grew its social media community by 400%. They saved 60 hours per month on community management. Social media engagement increased by 45% in 18 months.
Sprout Social helped Randstad modernize its social media strategy. Randstad faced outdated content and strict brand rules. With Sprout Social, they improved collaboration and used strong analytics. R...andstad grew its social media community by 400%. They saved 60 hours per month on community management. Social media engagement increased by 45% in 18 months.
Restaurants Case Studies and Customer Success Stories with Sprout Social
Papa Johns
- Restaurants
Papa Johns used Sprout Social to improve their social media management. Before Sprout, they struggled with slow response times and managing many accounts. With Sprout Social, they used features like ...Smart Inbox and social listening to streamline their workflow. They cut customer service response time in half and now manage over 600 cases a week. The team saved more than 830 hours a year and saw better engagement with their audience.
Papa Johns used Sprout Social to improve their social media management. Before Sprout, they struggled with slow response times and managing many accounts. With Sprout Social, they used features like ...Smart Inbox and social listening to streamline their workflow. They cut customer service response time in half and now manage over 600 cases a week. The team saved more than 830 hours a year and saw better engagement with their audience.
Retail Case Studies and Customer Success Stories with Sprout Social
Casey's
- Retail
Sprout Social’s Service Cloud integration helped Casey’s improve customer care. Casey’s used the tool to speed up social media response times. They reduced response time by 90%, from days to just thr...ee to five hours. Communication between guest relations and social teams improved 10 times. Guest satisfaction scores increased by 3%. The integration made it easy for teams to work together and see all customer information in one place.
Sprout Social’s Service Cloud integration helped Casey’s improve customer care. Casey’s used the tool to speed up social media response times. They reduced response time by 90%, from days to just thr...ee to five hours. Communication between guest relations and social teams improved 10 times. Guest satisfaction scores increased by 3%. The integration made it easy for teams to work together and see all customer information in one place.
Sprout Social helped Ivanti build a strong brand ambassador program. Ivanti wanted to boost employee advocacy and brand awareness. With Sprout Social's Employee Advocacy tool, Ivanti learned how to i...mprove their program and set new goals. In the first month, Ivanti saw a 16 million increase in reach and $500,000 in earned media value. Employee adoption of the program grew by 171%.
Sprout Social helped Ivanti build a strong brand ambassador program. Ivanti wanted to boost employee advocacy and brand awareness. With Sprout Social's Employee Advocacy tool, Ivanti learned how to i...mprove their program and set new goals. In the first month, Ivanti saw a 16 million increase in reach and $500,000 in earned media value. Employee adoption of the program grew by 171%.
