Sprout Social Overview

Sprout Social offers tools to reimagine social media growth for businesses. Start a free trial to see these management solutions in action.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Sprout Social.

Other use cases:

  • Content Management
  • Social Media Marketing
  • Advertisement
  • Collaboration
  • Workflow Management
  • Campaign Management
  • Helpdesk Management
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Business Priorities

Improve Digital And Social Presence and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Sprout Social.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Efficiency
  • Improve Consistency
  • Improve Stakeholder Relations
  • Improve Navigation
  • Increase Customer Life Time Value
  • Improve Visibility
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Sprout Social Use-Cases and Business Priorities: Customer Satisfaction Data

Sprout Social works with different mediums / channels such as Social Media.

Sprout Social's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Sprout Social support capabilities include Chat Support, Email Support, AI Powered, etc. also Sprout Social analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’re an incredibly data-driven organization, and social is no exception. Sprout allows us to analyze and track trends on social media to make sure our content is resonating, and the time we’re spending has a much greater impact." - Katie Bisbee

Sprout Social, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprout Social

Top Industries

  • Marketing and Advertising
  • Education
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Sprout Social is popular in Marketing And Advertising, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Sprout Social Customer wins, Customer success stories, Case studies

How efficiently Does Sprout Social manage your Social Media Management?

What Are the key features of Sprout Social for Communication Management?

How efficiently Does Sprout Social manage your Engagement Management?

Why is Sprout Social the best choice for Content Management?

What solutions does Sprout Social provide for Social Media Marketing?

10 buyers and buying teams have used Cuspera to assess how well Sprout Social solved their Social Media Marketing needs. Cuspera uses 28930 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Sprout Social testimonial

Katie Bisbee

Chief Marketing Officer

DonorsChoose

We’re an incredibly data-driven organization, and social is no exception. Sprout allows us to analyze and track trends on social media to make sure our content is resonating, and the time we’re spending has a much greater impact. Testimonial By Katie Bisbee
Sprout Social testimonial

Chloe Bebbington

Social Media Marketing Manager

River Island

Knowing that our customer service team would have similar queries come through, which would need the same responses, we wanted the Chatbot functionality to manage that for them. The function is so easy to implement. At first, the customer service team couldn’t believe that it was so simple to just ...turn on, but it became quite clear how useful the bots would be for them.

Testimonial By Chloe Bebbington
Sprout Social testimonial

Luka Dukich

Senior Digital Content Manager

Chicago Bulls

Sprout gives us the ability to see what types of campaigns are working in real time, as well as the ability to adjust appropriately. I don’t think we’ve ever had a tool that’s been able to so quickly provide us with feedback. Testimonial By Luka Dukich
CUSTOMERS TESTIMONIALS
Sprout Social testimonial

Katie Bisbee

Chief Marketing Officer

DonorsChoose

We’re an incredibly data-driven organization, and social is no exception. Sprout allows us to analyze and track trends on social media to make sure our content is resonating, and the time we’re spending has a much greater impact. Testimonial By Katie Bisbee
Sprout Social testimonial

Chloe Bebbington

Social Media Marketing Manager

River Island

Knowing that our customer service team would have similar queries come through, which would need the same responses, we wanted the Chatbot functionality to manage that for them. The function is so easy to implement. At first, the customer service team couldn’t believe that it was so simple to just ...turn on, but it became quite clear how useful the bots would be for them.

Testimonial By Chloe Bebbington
Sprout Social testimonial

Luka Dukich

Senior Digital Content Manager

Chicago Bulls

Sprout gives us the ability to see what types of campaigns are working in real time, as well as the ability to adjust appropriately. I don’t think we’ve ever had a tool that’s been able to so quickly provide us with feedback. Testimonial By Luka Dukich
 

Papa Johns cuts customer service response time in half with Sprout Social - Sprout Social

Papa Johns improved its customer service response time by using Sprout Social's tools.

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Sprout Social - Internet

Sprout Social used its own social media management platform to improve global social customer care. The team analyzed the Inbox Activity Report and found slow response times during after-hours suppor...t. They expanded after-hours coverage and trained staff to provide better support. As a result, they handled 36,000 messages in Smart Inbox in 2023, cut average response time by 55%, and increased tag rate by 37%. This led to faster, more organized, and more personalized customer support.

Read more →

Plaid - Financial Services

Sprout Social helped Plaid grow its LinkedIn audience by 60% in one year. Plaid used Sprout to share posts, engage with followers, and track key metrics. The company saved 20 hours per month after im...plementing Sprout. Plaid saw a 73% year-over-year increase in engagement rate per impression. The platform helped Plaid reach 62,000 new LinkedIn followers in a year.

Read more →

Nutrisense - Health, Wellness And Fitness

Nutrisense used Sprout Social to grow its social media community by over 400%. The company saved 60 hours per month with Sprout's Smart Inbox. Social media engagement increased by 45% in 18 months. N...utrisense used Sprout to collect and amplify user-generated content. Insights from Sprout helped Nutrisense add almost 79,000 followers in one quarter.

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ScottsMiracle-Gro - Consumer Goods

Sprout Social, integrated with Salesforce Service Cloud, helped ScottsMiracle-Gro improve social customer care. The company faced slow response times and complex workflows using many platforms. With ...Sprout Social, they streamlined social media management and reporting. They cut case resolution time by 50% and reduced time to action by 91%. Their action rate increased by 381%. Agents now work more efficiently and customer satisfaction improved.

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Grains Research and Development Corporation (GRDC) - Research

Sprout Social helps the Grains Research and Development Corporation (GRDC) connect with grain farmers across Australia. GRDC needed to reach a wide audience, from young to older farmers, using differ...ent types of social content. With Sprout Social, GRDC posts high-quality content often and tracks what works best. They saw a 101% growth in video views, a 79% increase in impressions, and a 63% boost in engagements. Sprout Social makes it easier for their small team to manage social media and share results with stakeholders.

Read more →

Social Customer Care by Sprout Social

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Frequently Asked Questions(FAQ)

for Sprout Social

What is Sprout Social?

Spoutsocial is a social media management platform for social media marketing teams to understand target users, engage users and to measure performance.

It provides actionable insights from social data and helps with content and community engagement.

It comes with automation, collaboration and analytics.

What is Sprout Social used for?

Sprout Social is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Improve Brand Engagement by Social Media Management, Communication Management and Engagement Management .

What are the top features of Sprout Social?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Sprout Social.

Who uses Sprout Social?

Sprout Social is used by Marketing And Advertising, Education and Information Technology And Services among other industries.

What are Sprout Social alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Sprout Social.

Where is Sprout Social located?

Sprout Social is headquartered at 131 S. Dearborn St. Suite 700 Chicago, IL 60603.
lightning

Peers used Sprout Social for social media management and communication management

Sprout Social Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (33)
Analytics

4.41/5

Read Reviews (2923)
Custom Reports

4.27/5

Read Reviews (5945)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (33)
Analytics

4.41/5

Read Reviews (2923)
Custom Reports

4.27/5

Read Reviews (5945)

Software Failure Risk Guidance

?

for Sprout Social

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprout Social

Sprout Social, Inc News

Product

Sprout Social (SPT) Launches New Integration with Canva

Sprout Social has launched a new integration with Canva, enhancing its social media management platform. This integration allows users to send finalized visuals from Canva directly into Sprout as draft posts, streamlining workflows and reducing errors between creative and social teams.

Product

Sprout Social Launches New Canva Integration to Streamline Design-to-Publishing for Social | Sprout Social

Sprout Social has launched a new integration with Canva, enabling users to send completed designs directly to Sprout's publishing platform. This integration streamlines workflows, reduces errors, and enhances the efficiency of social media content creation. It allows creative teams to seamlessly share assets with social managers, improving brand consistency and speed in publishing.

Awards

Sprout Social Recognized by G2s Best Software Awards for the Ninth Consecutive Year | Sprout Social

Sprout Social has been recognized by G2s 2025 Best Software Awards for the ninth consecutive year. The company ranks highly across seven categories, including Best Software Product and Highest Satisfaction Products. This recognition underscores Sprout Social's commitment to innovation and its role in enhancing social media strategies for brands through AI-powered solutions and strategic partnerships.

Awards

Sprout Social Recognized by Built In as a Best Place to Work for the Sixth Consecutive Year | Sprout Social

Sprout Social has been honored by Built In as a Best Place to Work in Chicago and Seattle for the sixth consecutive year. This recognition highlights Sprout Social's commitment to fostering a positive workplace culture, supporting remote and hybrid work, and offering comprehensive benefits. The award underscores the company's leadership in creating an environment where innovation and collaboration thrive.

Sprout Social, Inc Profile

Company Name

Sprout Social, Inc

Company Website

//sproutsocial.com

Year Founded

2010

HQ Location

131 S. Dearborn St. Suite 700 Chicago, IL 60603

Employees

1001-5000

Social

Financials

SERIES D