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Customer stories
Product Business Settings
Sprout Social is popular in Marketing And Advertising, Education, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.
Sprout Social Product Overview
Sprout Social offers tools to reimagine social media growth for businesses. Start a free trial to see these management solutions in action.
How satisfied the customers are with Sprout Social use-cases
Reviews
"Knowing that our customer service team would have similar queries come through, which would need the same responses, we wanted the Chatbot functionality to manage that for them. The function is so easy to implement. At first, the customer service te...am couldn’t believe that it was so simple to just turn on, but it became quite clear how useful the bots would be for them." - Chloe Bebbington
"When the global pandemic hit, we received customer queries on an unprecedented scale. Sprout enabled us to get our teams up and running as quickly as possible, with the Sprout customer support team going above and beyond to help us when we needed it... most." - Nicola Smith
Sprout Social Customer Insights, Testimonials and Case Studies
What Are the key features of Sprout Social for Communication Management?
What benefits does Sprout Social offer for Engagement Management?
How can Sprout Social optimize your Content Management Workflow?
What is Sprout Social?
Spoutsocial is a social media management platform for social media marketing teams to understand target users, engage users and to measure performance.
It provides actionable insights from social data and helps with content and community engagement.
It comes with automation, collaboration and analytics.
What is Sprout Social used for?
What are the top features of Sprout Social?
Who uses Sprout Social?
What are Sprout Social alternatives?
Where is Sprout Social located?
10 buyers and buying teams have used Cuspera to assess how well Sprout Social solved their Social Media Marketing needs. Cuspera uses 28930 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Knowing that our customer service team would have similar queries come through, which would need the same responses, we wanted the Chatbot functionality to manage that for them. The function is so easy to implement. At first, the customer service team couldn’t believe that it was so simple to just ...turn on, but it became quite clear how useful the bots would be for them. |
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When the global pandemic hit, we received customer queries on an unprecedented scale. Sprout enabled us to get our teams up and running as quickly as possible, with the Sprout customer support team going above and beyond to help us when we needed it most. Testimonial By Nicola Smith |
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We’re an incredibly data-driven organization, and social is no exception. Sprout allows us to analyze and track trends on social media to make sure our content is resonating, and the time we’re spending has a much greater impact. Testimonial By Katie Bisbee |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Chloe Bebbington Social Media Marketing Manager River Island |
Knowing that our customer service team would have similar queries come through, which would need the same responses, we wanted the Chatbot functionality to manage that for them. The function is so easy to implement. At first, the customer service team couldn’t believe that it was so simple to just ...turn on, but it became quite clear how useful the bots would be for them. |
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Nicola Smith Senior Social Marketing Manager TUI |
When the global pandemic hit, we received customer queries on an unprecedented scale. Sprout enabled us to get our teams up and running as quickly as possible, with the Sprout customer support team going above and beyond to help us when we needed it most. Testimonial By Nicola Smith |
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Katie Bisbee Chief Marketing Officer DonorsChoose |
We’re an incredibly data-driven organization, and social is no exception. Sprout allows us to analyze and track trends on social media to make sure our content is resonating, and the time we’re spending has a much greater impact. Testimonial By Katie Bisbee |
Social Customer Care by Sprout Social
Peers used Sprout Social for social media management and communication management
Sprout Social Competitors
Sprout Social Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (33) |
| Analytics | Read Reviews (2923) |
| Custom Reports | Read Reviews (5945) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (33) |
| Analytics | Read Reviews (2923) |
| Custom Reports | Read Reviews (5945) |
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for Sprout Social
Sprout Social, Inc Profile
HQ Location
131 S. Dearborn St. Suite 700 Chicago, IL 60603
Employees
1001-5000
Social
Financials
SERIES D
How does Sprout Social address your Social Media Management Challenges?