Solvvy Conversational Intelligence Platform Overview

Solvvy Conversational Intelligence Platform is a Complete Chatbot and Automation Platform helping top businesses deliver fully-automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Solvvy provides customers with a conversational experience which ‘traditional’ chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. It immediately answers questions, guides customers through a personalized journey, and provides insights to make great support decisions. It leverages their leading research in Machine Learning and Natural Language Processing to help businesses to provide intelligent, high-quality, 24-7 self-service to customers.

Key features include smoothly run customer operations, increase customer support efficiency, solve customer problems faster with an intelligent platform, deliver immediate resolutions to customer issues, deflect most common support requests using AI and natural language processing, and more.

Cuspera Reviews

21 buyers and buying teams have used Cuspera to assess how well Solvvy Conversational Intelligence Platform solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Solvvy Conversational Intelligence Platform.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Solvvy Conversational Intelligence Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with User Generated Content and Blogs

4.76/5

Read Reviews (175)

"...We regularly hear through our Facebook community NPS and CSATs how much our customers love and appreciate the different ways we provide them with support, the helpfulness of our resources, and how quickly they can find answers...."
Knowledge Management

4.90/5

Read Reviews (59)

"...Solvvy combines machine learning algorithms and natural language processing technologies to understand what customers are asking and extract relevant information from the eero knowledge base...." Case Study eero
Customer Feedback Management with Social Media and Facebook

4.95/5

Read Reviews (47)

"...Higher CSAT & ROI...." Case Study Upwork
measuring customer satisfaction

4.94/5

Read Reviews (39)

"...Increased CSAT score by 10 points. ..."
measuring net promoter score

4.63/5

Read Reviews (7)

"...We regularly hear through our Facebook community NPS and CSATs how much our customers love and appreciate the different ways we provide them with support, the helpfulness of our resources, and how quickly they can find answers...."
PEER EXPERIENCES
Helpdesk Management with User Generated Content and Blogs

4.76/5

Read Reviews (175)

"...We regularly hear through our Facebook community NPS and CSATs how much our customers love and appreciate the different ways we provide them with support, the helpfulness of our resources, and how quickly they can find answers...." Peer review by Laura Teichmiller, Knowledge Systems Manager, SimplePractice
Knowledge Management

4.90/5

Read Reviews (59)

"...Solvvy combines machine learning algorithms and natural language processing technologies to understand what customers are asking and extract relevant information from the eero knowledge base...." Case Study eero
Customer Feedback Management with Social Media and Facebook

4.95/5

Read Reviews (47)

"...Higher CSAT & ROI...." Case Study Upwork
measuring customer satisfaction

4.95/5

Read Reviews (39)

measuring net promoter score

4.95/5

Read Reviews (7)

27+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2157 insights from peers and experts to help you assess how these Solvvy Conversational Intelligence Platform use cases fit your Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Riley Soter

Customer Support Manager

Codecademy

Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter

Sarah Rosenzweig

Director of Customer Experience

Stash

Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig

Layna Smith

Head of Customer Experience

Calm

We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
CUSTOMERS TESTIMONIALS

Riley Soter

Customer Support Manager

Codecademy

Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter

Sarah Rosenzweig

Director of Customer Experience

Stash

Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig

Layna Smith

Head of Customer Experience

Calm

We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith

Case Studies

COMPANY CASE STUDIES
Case Study Stash

How Stash delivers for millions of young, first-time investors

Read More
Case Study Codecademy

How Codecademy used technology to intelligently scale support

Read More
Case Study Hungryroot

With Solvvy, Hungryroot's Customer Teams Find Time to Provide Better Service

Read More

Based on peer insights

Cuspera recommends Solvvy Conversational Intelligence Platform for

Use Cases Helpdesk Management , Knowledge Management , Customer Feedback Management
Medium User Generated Content, Blogs, Social Media
Features Ticketing, Dashboard, Personalization
Business Priorities Enhance Customer Relationships, Improve ROI, Acquire Customers
Industries Internet, Computer Software, Information Technology And Services

Popular Business Setting

for Solvvy Conversational Intelligence Platform

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Solvvy Conversational Intelligence Platform to Enhance customer relationships and Improve ROI

Peer and Expert Opinion on Features

for Solvvy Conversational Intelligence Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.38/5

Read Reviews (173)
Dashboard

4.02/5

Read Reviews (42)
Personalization

4.20/5

Read Reviews (36)
Widgets

3.40/5

Read Reviews (13)
Conversation Intelligence

3.97/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Ticketing

4.38/5

Read Reviews (173)
Dashboard

4.02/5

Read Reviews (42)
Personalization

4.20/5

Read Reviews (36)
Widgets

3.40/5

Read Reviews (13)
Conversation Intelligence

3.97/5

Read Reviews (9)

IT and Other Capabilities

for Solvvy Conversational Intelligence Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.26/5

Read Reviews (67)
Data Export

3.98/5

Read Reviews (45)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.26/5

Read Reviews (67)
Data Export

3.98/5

Read Reviews (45)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.59/5

Read Reviews (54)
Email Support

4.55/5

Read Reviews (57)
Chat Support

4.53/5

Read Reviews (68)
24/7 Support

4.19/5

Read Reviews (736)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.59/5

Read Reviews (54)
Email Support

4.55/5

Read Reviews (57)
Chat Support

4.53/5

Read Reviews (68)
24/7 Support

4.19/5

Read Reviews (736)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (147)
Analytics

4.29/5

Read Reviews (130)
Custom Reports

3.95/5

Read Reviews (155)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (147)
Analytics

4.29/5

Read Reviews (130)
Custom Reports

3.95/5

Read Reviews (155)

Software Failure Risk Guidance

?

for Solvvy Conversational Intelligence Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Solvvy Conversational Intelligence Platform

Vendor Profile Details

Company Name

Solvvy

Company Website

https://solvvy.com/

Year Founded

2013

HQ Location

1200 Park Place, Suite 350 San Mateo, CA 94403

Employees

11-50

Social

Financials

Series A