Zoom Virtual Agent Overview
Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.
Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.
Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.
Reviews
"Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience" - Morgan Wood
Zoom Virtual Agent, Giva, Chatbot, EvantoDesk, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoom Virtual Agent
Top Industries
- Internet
- Computer Software
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zoom Virtual Agent Use Cases
How can Zoom Virtual Agent enhance your Helpdesk Management process?
What solutions does Zoom Virtual Agent provide for Knowledge Management?
How efficiently Does Zoom Virtual Agent manage your Customer Feedback Management?
What Are the key features of Zoom Virtual Agent for Workflow Management?
What Are the key features of Zoom Virtual Agent for Onboarding?
27+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter |
|
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Morgan Wood Head of Customer Happiness GoFundMe |
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
Riley Soter Customer Support Manager Codecademy |
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter |
|
Layna Smith Head of Customer Experience Calm |
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
Case Studies
CASE STUDY Vensure
CASE STUDY Warner Bros. Discovery
CASE STUDY Good American
CASE STUDY Capital One
CASE STUDY Major League Baseball
CASE STUDY Gainsight
Video
Zoom Virtual Agent: Conversational AI for Better CX
Frequently Asked Questions(FAQ)
for Zoom Virtual Agent
What is Zoom Virtual Agent?
Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.
Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.
What is Zoom Virtual Agent used for?
What are the top features of Zoom Virtual Agent?
Who uses Zoom Virtual Agent?
What are Zoom Virtual Agent alternatives?
Where is Zoom Virtual Agent located?
Peers used Zoom Virtual Agent for helpdesk management and knowledge management
Zoom Virtual Agent Competitors
Zoom Virtual Agent Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
Zoom Virtual Agent Integrations
Zoom Virtual Agent integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoom Virtual Agent
Software Failure Risk Guidance
?for Zoom Virtual Agent
Overall Risk Meter
Top Failure Risks for Zoom Virtual Agent
Zoom Video Communications, Inc. News
Zoom reports 2.9% Q1FY26 Y-o-Y revenue growth, bets big on enterprise gains
Zoom reported a 2.9% year-over-year revenue increase for Q1 FY26, highlighting continued growth in its enterprise segment. The company is focusing on expanding its business communications platform to drive further adoption among large organizations.
Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences Cambodia News Gazette
Zoom Communications and ServiceNow have announced a strategic integration of Zoom CX with ServiceNow's CRM and IT Service Management platforms. This collaboration enables unified voice, video, and digital channels within the ServiceNow AI Platform, streamlining agent workflows and enhancing customer and employee experiences in contact centers.
Zoom to Release Financial Results for the First Quarter of Fiscal Year 2026 Cambodia News Gazette
Zoom Communications, Inc. will announce its first quarter fiscal year 2026 financial results on May 21, 2025. The results will be shared after market close via a live Zoom Webinar accessible through the company's investor relations website. A replay will be available two hours after the event.
Zoom Communications , Inc .: Zoom to Release Financial Results for the First Quarter of Fiscal Year 2026
Zoom Communications, Inc. announced it will release its financial results for the first quarter of fiscal year 2026.
Zoom Video Communications, Inc. Profile
HQ Location
55 Almaden Boulevard, 6th Floor, San Jose, CA 95113
Employees
1001-5000
Social
Financials
SERIES D
