Solvvy Conversational Intelligence Platform Overview
Solvvy Conversational Intelligence Platform is a Complete Chatbot and Automation Platform helping top businesses deliver fully-automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.
Solvvy provides customers with a conversational experience which ‘traditional’ chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. It immediately answers questions, guides customers through a personalized journey, and provides insights to make great support decisions. It leverages their leading research in Machine Learning and Natural Language Processing to help businesses to provide intelligent, high-quality, 24-7 self-service to customers.
Key features include smoothly run customer operations, increase customer support efficiency, solve customer problems faster with an intelligent platform, deliver immediate resolutions to customer issues, deflect most common support requests using AI and natural language processing, and more.
Cuspera Reviews
21 buyers and buying teams have used Cuspera to assess how well Solvvy Conversational Intelligence Platform solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Solvvy Conversational Intelligence Platform.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Solvvy Conversational Intelligence Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with User Generated Content and Blogs |
4.76/5 ★ |
"...We regularly hear through our Facebook community NPS and CSATs how much our customers love and appreciate the different ways we provide them with support, the helpfulness of our resources, and how quickly they can find answers...." Peer review by Laura Teichmiller, Knowledge Systems Manager, SimplePractice |
| Knowledge Management |
4.90/5 ★ |
"...Solvvy can identify those information gaps and provide recommendations for how to improve our knowledge base...." Case Study Scentbird |
| Customer Feedback Management with Social Media and Facebook |
4.95/5 ★ |
"...And self service is beginning to be an important factor towards customer satisfaction..." Peer review by Roxana G, Customer Engagement Manager |
| measuring customer satisfaction |
4.94/5 ★ |
"...Solvvy customers are able to reduce ticket volume and operating costs while improving customer satisfaction by enabling their customers to self-serve across web, mobile and chat...." Peer review |
| measuring net promoter score |
4.63/5 ★ |
"...Improved NPS and CSAT...." Peer review by Executive Sponsor |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with User Generated Content and Blogs |
4.76/5 ★ |
"...We regularly hear through our Facebook community NPS and CSATs how much our customers love and appreciate the different ways we provide them with support, the helpfulness of our resources, and how quickly they can find answers...." Peer review by Laura Teichmiller, Knowledge Systems Manager, SimplePractice |
|
| Knowledge Management |
4.90/5 ★ |
"...Solvvy can identify those information gaps and provide recommendations for how to improve our knowledge base...." Case Study Scentbird |
|
| Customer Feedback Management with Social Media and Facebook |
4.95/5 ★ |
"...And self service is beginning to be an important factor towards customer satisfaction..." Peer review by Roxana G, Customer Engagement Manager |
|
| measuring customer satisfaction |
4.95/5 ★ |
| measuring net promoter score |
4.95/5 ★ |
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2157 insights from peers and experts to help you assess how these Solvvy Conversational Intelligence Platform use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter |
|
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Riley Soter Customer Support Manager Codecademy |
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter |
|
Morgan Wood Head of Customer Happiness GoFundMe |
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
Layna Smith Head of Customer Experience Calm |
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study StashRead More |
|
Case Study KickstarterRead More |
|
Case Study SimplePracticeRead More |
Frequently Asked Questions(FAQ)
for Solvvy Conversational Intelligence Platform
What is Solvvy Conversational Intelligence Platform?
What is Solvvy Conversational Intelligence Platform used for?
What are the top features of Solvvy Conversational Intelligence Platform?
Who uses Solvvy Conversational Intelligence Platform?
What are Solvvy Conversational Intelligence Platform alternatives?
Where is Solvvy Conversational Intelligence Platform located?
Popular Business Setting
for Solvvy Conversational Intelligence Platform
Top Industries
- Internet
- Computer Software
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Solvvy Conversational Intelligence Platform to Enhance customer relationships and Improve ROI
Solvvy Conversational Intelligence Platform Alternatives
Peer and Expert Opinion on Features
for Solvvy Conversational Intelligence Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (173) |
| Dashboard | Read Reviews (42) |
| Personalization | Read Reviews (36) |
| Widgets | Read Reviews (13) |
| Conversation Intelligence | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (173) |
| Dashboard | Read Reviews (42) |
| Personalization | Read Reviews (36) |
| Widgets | Read Reviews (13) |
| Conversation Intelligence | Read Reviews (9) |
IT and Other Capabilities
for Solvvy Conversational Intelligence Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (67) |
| Data Export | Read Reviews (45) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (67) |
| Data Export | Read Reviews (45) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (54) |
| Email Support | Read Reviews (57) |
| Chat Support | Read Reviews (68) |
| 24/7 Support | Read Reviews (736) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (54) |
| Email Support | Read Reviews (57) |
| Chat Support | Read Reviews (68) |
| 24/7 Support | Read Reviews (736) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
Software Failure Risk Guidance
?for Solvvy Conversational Intelligence Platform
Overall Risk Meter
Top Failure Risks for Solvvy Conversational Intelligence Platform
Vendor Profile Details
HQ Location
1200 Park Place, Suite 350 San Mateo, CA 94403
Employees
11-50
Social
Financials
Series A
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