Zoom Virtual Agent Overview
This is a summary of the comprehensive capabilities and benefits of Zoom Virtual Agent based on over 2157 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zoom Virtual Agent, Chatbot, SmartAction, Liveperson Chatbots, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zoom Virtual Agent is right for your needs? Our Cuspera AI engine can evaluate how Zoom Virtual Agent fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zoom Virtual Agent supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Customer Feedback Management
- Workflow Management
- Training & Onboarding
Zoom Virtual Agent can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Acquire Customers, Increase Sales & Revenue, Establish Thought Leadership, etc. It can help manage these activities if you use User Generated Content Blogs Social Media etc. for these needs. As a solution, Zoom Virtual Agent's capabilities include Ticketing, Dashboard, Personalization, etc.
Zoom Virtual Agent was founded in 2011. Internet Vertical is its biggest customer base.
Reviews
"Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. " - Sarah Rosenzweig
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Zoom Virtual Agent.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Zoom Virtual Agent.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with User Generated Content and Blogs |
4.76/5 ★ |
"...Now GoFundMe provides better information in the Help Center, which improves self-service rates too. ..." Case Study GoFundMe |
| Knowledge Management |
4.90/5 ★ |
"...Tools such as AnswerIQ and Solvvy are excellent at adding Machine Learning to your knowledge base search...." A 3 Phase Approach to Customer-Centric Product Support |
| Customer Feedback Management with Social Media and Facebook |
4.95/5 ★ |
"...We ve seen a 28% self-service resolution rate, and our customer support tickets have seen an 8% increase in CSAT survey scores...." Peer review by Yael McCue, Customer Support Leader, TaskRabbit |
| measuring customer satisfaction |
4.94/5 ★ |
"...Here's how you can improve ROI & CSAT for better customer experiences...." Improve ROI & CSAT for Better Customer Experiences |
| measuring net promoter score |
4.63/5 ★ |
"...NPS Score Take Solvvy for a spin ..." Solvvy's Next-Gen Chatbot & Customer Support Automation |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with User Generated Content and Blogs |
4.76/5 ★ |
"...Now GoFundMe provides better information in the Help Center, which improves self-service rates too. ..." Case Study GoFundMe |
|
| Knowledge Management |
4.90/5 ★ |
"...Tools such as AnswerIQ and Solvvy are excellent at adding Machine Learning to your knowledge base search...." A 3 Phase Approach to Customer-Centric Product Support |
|
| Customer Feedback Management with Social Media and Facebook |
4.95/5 ★ |
"...We ve seen a 28% self-service resolution rate, and our customer support tickets have seen an 8% increase in CSAT survey scores...." Peer review by Yael McCue, Customer Support Leader, TaskRabbit |
|
| measuring customer satisfaction |
4.95/5 ★ |
| measuring net promoter score |
4.95/5 ★ |
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2157 insights from peers and experts to help you assess how these Zoom Virtual Agent use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig |
|
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sarah Rosenzweig Director of Customer Experience Stash |
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig |
|
Morgan Wood Head of Customer Happiness GoFundMe |
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood |
|
Layna Smith Head of Customer Experience Calm |
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TeamSnapRead More |
|
Case Study ScentbirdRead More |
|
Case Study SimplePracticeRead More |
Frequently Asked Questions(FAQ)
for Zoom Virtual Agent
What is Zoom Virtual Agent?
What is Zoom Virtual Agent used for?
What are the top features of Zoom Virtual Agent?
Who uses Zoom Virtual Agent?
What are Zoom Virtual Agent alternatives?
Where is Zoom Virtual Agent located?
Popular Business Setting
for Zoom Virtual Agent
Top Industries
- Internet
- Computer Software
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Zoom Virtual Agent to Enhance customer relationships and Improve ROI
Zoom Virtual Agent Alternatives
Peer and Expert Opinion on Features
for Zoom Virtual Agent
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (173) |
| Dashboard | Read Reviews (42) |
| Personalization | Read Reviews (36) |
| Widgets | Read Reviews (13) |
| Conversation Intelligence | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (173) |
| Dashboard | Read Reviews (42) |
| Personalization | Read Reviews (36) |
| Widgets | Read Reviews (13) |
| Conversation Intelligence | Read Reviews (9) |
IT and Other Capabilities
for Zoom Virtual Agent
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (67) |
| Data Export | Read Reviews (45) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (67) |
| Data Export | Read Reviews (45) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (54) |
| Email Support | Read Reviews (57) |
| Chat Support | Read Reviews (68) |
| 24/7 Support | Read Reviews (736) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (54) |
| Email Support | Read Reviews (57) |
| Chat Support | Read Reviews (68) |
| 24/7 Support | Read Reviews (736) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (147) |
| Analytics | Read Reviews (130) |
| Custom Reports | Read Reviews (155) |
Software Failure Risk Guidance
?for Zoom Virtual Agent
Overall Risk Meter
Top Failure Risks for Zoom Virtual Agent
Vendor Profile Details
HQ Location
55 Almaden Boulevard, 6th Floor, San Jose, CA 95113
Employees
1001-5000
Social
Financials
SERIES D
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