Real-World Case Studies and Customer Success Stories with Reson8Direct

Le Meridien, Abu Dhabi used an in-house SMS marketing system from Unique Computer Systems. They wanted to communicate faster with customers and improve data collection. The system allowed them to sen...d marketing messages and collect data using a custom web application. This helped them manage marketing data better and maintain closer customer relationships.
Show More..

Visa Middle East used Reson8 to send personalized emails and SMS during the Dubai Shopping Festival. The campaign aimed to increase Visa's brand presence. Unique URLs in messages personalized the exp...erience. The campaign ran from January 1 to February 1, 2016.
Show More..

A leading coffee distributor in the Middle East wanted to automate delivery confirmations and notifications. They used Reson8 to send automated SMS notifications, integrating it with their ERP system... and online shopping portal. This allowed customers to easily schedule or reschedule deliveries. The integration saved time, simplified the delivery process, and improved customer experience.
Show More..

A leading coffee distributor in the Middle East improved its engagement strategy with Reson8. They automated delivery confirmations and notifications using SMS, integrated with Microsoft Dynamics 365.... This reduced manual errors and improved customer experience. Customers could easily schedule or reschedule deliveries through a unique URL.
Show More..

TCL uses the Monika Food Safety System to monitor food temperatures. They wanted to improve alerting for temperature changes. Unique Computer Systems helped by adding SMS alerts using Reson 8 Email t...o SMS. This allows faster action to prevent food spoilage. Customers can now receive alerts quickly and take corrective action.
Show More..

Tamkeen organized the Shop Bahrain 2016 festival. Unique Computer Systems deployed a digital points system for the event. Shoppers earned points for purchases, leading to prizes. The festival generat...ed over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
Show More..

Unique Computer Systems helped Samba Bank in Saudi Arabia. They made a mobile banking app for BlackBerry and iPhone. The app was based on an existing J2ME app. It had English and Arabic options. The ...app was tested and ready for the market.
Show More..

Emirates LNG used AssetTrax to improve asset management. They wanted to track asset lifecycle and costs. Unique Computer Systems deployed AssetTrax for Windows. It helped manage mobile and fixed asse...ts. Post implementation, Emirates LNG could easily manage and recycle IT assets. Asset management became time-saving and cost-effective.
Show More..

Nokia needed a mobile app for trainers to plan schedules offline. Unique Computer Systems created apps for Nokia's Symbian and Lumia phones. Trainers could update schedules offline and sync later. Th...is reduced stress and made planning easier.
Show More..

Dr. Nicolas & ASP Centre improved their appointment system with Unique Computer Systems. They added a 2-way SMS communication to their Kodak R4 Dental Management System. This allowed patients to conf...irm appointments via SMS. The solution reduced follow-up calls and staff workload. It increased customer satisfaction and brand value.
Show More..

Samsung Gulf used Reson8 SMS by Unique Computer Systems for a 2010 DSF promotion. Customers bought Samsung products and received coupons. They sent the coupon serial number via SMS to enter a contest.... Unique Computer Systems set up short codes for the campaign. They validated messages and sent responses. They also linked the messaging interface to the Samsung Fun Club website.
Show More..

AKI used DigIsal to improve its B2B logistics. They faced challenges with route planning and document processing. DigIsal helped optimize routes and automate documents. AKI saw efficiency gains and c...ost reductions. Deliveries became more reliable, boosting customer satisfaction.
Show More..

THE One Total Home Experience, a UAE lifestyle brand, faced challenges in customer engagement and service. They used Reson8's WhatsApp chatbot to improve their operations. The chatbot provided 24/7 s...upport, personalized recommendations, and streamlined purchases. This led to a 30% increase in customer satisfaction, a 25% rise in average order value, and a 20% reduction in cart abandonment. The chatbot also handled 60% of inquiries, boosting efficiency.
Show More..

Brands for Less wanted a mobile app to engage customers with new product releases and offers. Unique Computer Systems created native apps for iOS and Android. The app includes features like real-time... stock updates, wish lists, and easy checkout. Customers can track shipments and access loyalty data. The app helps BFL update customers with new offers and products.
Show More..

THE One, a UAE lifestyle brand, used Reson8 WhatsApp chatbots to improve customer engagement. They faced challenges like high customer service demand and inefficient sales processes. The chatbot prov...ided 24/7 support, personalized recommendations, and streamlined purchases. This led to better customer satisfaction and engagement.
Show More..

A UAE home furnishing retailer faced challenges with increased sales and customer service requests. They used SMS, emails, and call centers for communication. To improve efficiency, they implemented ...WhatsApp Business API and Reson8 Conversations. This automated their order delivery service and customer engagement. The chatbot handled 85% of customer issues, improving first response resolution. Nearly 100% of delivery planning is now managed by the chatbot, enhancing customer satisfaction.
Show More..

Place Vendome used CampaignHub for their 'Shop.Save.Fly' campaign. The platform helped launch the campaign quickly, with targeted communication and real-time insights. This led to increased customer ...traffic and sales growth. CampaignHub improved campaign efficiency and execution.
Show More..

A home furnishing retailer in the Middle East used WhatsApp Business API and Reson8 Conversations to improve delivery processes. They automated customer engagement with a chatbot, reducing strain on ...human support. The chatbot solved 85% of customer issues, increasing first response resolution rate. Nearly 100% of delivery planning is now handled by the chatbot, improving customer satisfaction.
Show More..

UCS developed a custom process automation for a leading mall owner in the Middle East. The solution aimed to achieve 75% automation in processing purchase receipts for promotional campaigns. The syst...em used AI and machine learning to validate and process data, reducing manual work. It improved customer satisfaction and speed of data entry.
Show More..

Aldar improved their campaign management with CampaignHub. They launched campaigns faster and improved performance. Collaboration and analytics features helped them make data-driven decisions. The so...lution saved time and reduced errors.
Show More..

Unique Computer Systems helped a leading FMCG distributor in the UAE with last-mile delivery. They used DigIsal, an Android app, to improve delivery. It automated route planning and reduced travel ti...me. Real-time GPS tracking improved communication. The app worked offline too. This made deliveries faster and more efficient.
Show More..

A leading FMCG distributor in the UAE faced challenges in last-mile delivery, including inefficient route planning and limited visibility. Unique Computer Systems implemented DigIsal, an Android app ...integrated with SAP HANA, to streamline operations. The solution automated route planning, enhanced real-time tracking, and empowered drivers with a user-friendly app. As a result, the distributor optimized routes, reduced costs, and improved delivery efficiency, gaining a competitive advantage.
Show More..

Al Seer Trading Agencies improved their field sales with SalesWorx. They automated sales tasks and integrated with SAP. This helped reduce paper tasks and improve sales order management. Sales reps u...sed mobile apps to plan sales and improve customer satisfaction. Managers used reports to track sales and product movement.
Show More..

Sirocco, a joint venture between Emirates and Heineken, needed a better way to survey hotels and outlets. They used Unique Computer Systems' TouchPoint Mobile Survey to collect data in real-time. The... solution helped key account managers manage tasks and plan visits. It improved data collection and task management.
Show More..

Dolphin Radiators improved efficiency with a custom mobile app by Unique Computer Systems. The app integrates with their ERP system for real-time inventory tracking. It reduced order processing times... and improved inventory control. The app also helps in proactive shortage management and efficient reorder analysis.
Show More..

A global biopharmaceutical company wanted to improve digital communication with healthcare professionals. Unique Computer Systems helped design a digital marketing strategy using Reson8. This tool se...nt personalized SMS messages to doctors, improving engagement and information sharing.
Show More..

A global biopharmaceutical company wanted to improve digital communication and share product information efficiently. Unique Computer Systems helped design a digital marketing strategy using Reson8 S...MS to send personalized messages to healthcare professionals. The strategy included integrating the client's CRM with Reson8's API for automated messaging. This approach led to higher response rates compared to email, especially when messages were sent immediately after meetings.
Show More..

Triangle Medical improved field marketing with SalesWorx. They faced issues with inconsistent messaging and inefficient workflows. SalesWorx provided a CRM solution to manage brand assets and track i...nteractions. This led to better messaging, stronger HCP relationships, and increased sales.
Show More..

Triangle Medical faced challenges in field marketing operations, including inconsistent messaging, limited data, and inefficient workflows. They used SalesWorx by Unique Computer Systems to manage br...and assets, track interactions, and optimize workflows. This solution helped medical representatives deliver consistent messaging, build stronger relationships, and track progress. As a result, Triangle Medical improved its field marketing operations, leading to increased sales and market share.
Show More..

AW Rostamani, a leading UAE conglomerate, used an iPad app to register applicants at a career fair. The app automated data collection and validation, reducing manual entry. Over 1200 submissions were... processed efficiently, improving candidate satisfaction and data entry speed.
Show More..

Mena Gulf Trading Company improved sales and distribution with SalesWorx. They faced challenges like inefficient sales processes and limited inventory visibility. SalesWorx automated tasks and provid...ed real-time data. This increased sales productivity and customer satisfaction. The company is now a leader in Saudi Arabia's distribution market.
Show More..

MediClass Global used SalesWorx - Field Marketing to improve their pharmaceutical marketing. They faced challenges like limited brand awareness and inefficient eDetailing. SalesWorx provided tools fo...r targeted content, interactive eDetailing, and analytics. This led to better brand visibility and increased engagement with healthcare professionals.
Show More..

Ebn Sina Medical improved logistics and demand planning with a new .NET Core web application. The solution streamlined processes like purchase order management and shipment tracking. Integration with... Oracle EBS eliminated data silos. The system improved demand forecasting and inventory control. This led to increased efficiency and growth.
Show More..

StockTrax improves warehouse management by automating processes. It reduces costs and inefficiencies from paper use. Automation helps in receiving, labeling, put-away, picking, returns, and inventory... checks. This leads to faster and more accurate operations.
Show More..

Ebn Sina Medical improved its B2B sales with a new self-service portal. Customers can place orders directly, track them, and access past orders. The portal integrates with Oracle for seamless order p...rocessing. This change increased sales efficiency and customer satisfaction.
Show More..

Alphamed Group used Pharmaworx for sales order management. They moved from paper-based to mobile solutions. Sales and delivery times reduced from 24-48 hours to 6-8 hours. The system was first used i...n the pharmaceutical division, then expanded to FMCG and skincare divisions.
Show More..

Ebn Sina Medical faced challenges in last-mile delivery for pharmaceuticals. They used DigIsal by Unique Computer Systems to improve delivery accuracy and efficiency. The solution reduced errors, opt...imized routes, and enhanced communication. This led to faster and more reliable delivery of critical medications, improving patient care.
Show More..