Real-World Case Studies and Customer Success Stories with MessageMedia

Sinch MessageMedia helped Oz Hair and Beauty use personalized SMS campaigns and two-way messaging. The goal was to create personal shopping experiences at scale across online and retail channels. The... solution improved customer engagement and conversion rates. Oz Hair and Beauty achieved a 38x ROI, a 12% click-through rate, and a 15% response rate.
Show More..

Sinch MessageMedia for Zoho CRM helped The RTA Store improve customer experience. The company needed to manage complex customer journeys with many touchpoints. They integrated Sinch MessageMedia with... Zoho CRM to automate and speed up communication. This led to faster deal closures and higher engagement with leads. The RTA Store now keeps DIYers and contractors informed throughout their purchase journey.
Show More..

Sinch SMS helped OzMobiles improve marketing results and save money. OzMobiles used Sinch to get better control over their marketing tools. They saved $10,000 to $15,000 each year. One campaign gave ...a 3000% return on investment. The CEO said Sinch made the process much simpler.
Show More..

SimpleTexting helped Wilson Group collect customer feedback using SMS surveys. The group runs restaurants in Cairns, Australia, and faced challenges after COVID closures. They needed to attract more ...local patrons and improve online reviews. Using SMS feedback surveys, they achieved a 33% ROI and saw more regular customers returning to their venues.
Show More..

MessageMedia’s SMS and text-to-speech solution helped Synergy, a large energy retailer in Western Australia, reduce overdue account balances. Synergy faced challenges with late payments from its larg...e residential customer base. The company used SMS reminders to contact customers more often and encourage timely payments. Within two billing cycles, Synergy saw clear results. In less than a year, overdue account balances dropped by 45%.
Show More..

SMS for Zoho CRM helped an online lender speed up loan approvals. The lender serves small and medium businesses and has funded over $500 million. They needed faster ways to talk to customers and proc...ess loans. With SMS automation, most approvals now happen within hours, not weeks. The Head of Technology says customers often get approved by noon if they apply in the morning.
Show More..

Sinch MessageMedia SMS for HubSpot helped Family Quest Entertainment (FQE) improve event attendance. FQE needed a way to automate and personalize messages to their audience. The SMS integration with ...HubSpot let FQE send targeted, timely texts using automated workflows. This made their outreach more direct and personal. FQE now keeps high engagement rates and reaches families with the right message at the right time.
Show More..

Sinch MessageMedia Mercury SMS for Salesforce helped Milan Laser automate client communications. The company faced slowdowns from manual phone calls for reminders and payment notifications. With SMS ...automation, Milan Laser now sends over 3,000 messages daily. They see a 50% average response rate. Accounts payable staff save 2 hours each day. The solution supports Milan Laser's rapid growth and improves customer satisfaction.
Show More..

SimpleTexting helped AMSR recover $2 million in revenue. AMSR faced a drop in website visitors they could reach for sales. Many customers had hearing loss or preferred not to talk on the phone. AMSR ...used SMS to connect with both older and younger customers. Texting made it easier to reach and help more people. This led to a big increase in recovered revenue.
Show More..

Marquis Software used SMS reminders to help US probation officers reduce parole no-shows. They integrated SMS reminders into their eOMIS system. This solution led to a 43% drop in missed parole appoi...ntments. The system improved appointment management for probation officers. Marquis Software showed how technology can help public safety teams.
Show More..

Port Networks used the NetSuite SMS integration from MessageMedia. They wanted to improve customer support and reduce phone queue times. Many customers preferred SMS over phone calls. After using the... SMS integration, Port Networks cut their customer support queue time by 50%. This helped them deliver better service and faster responses.
Show More..

Sinch MessageMedia for HubSpot helped Shift Group connect with athletes and veterans moving to new careers. The team used targeted SMS to boost engagement and program completion. Real-time texts let ...them get feedback fast. They could quickly remove people who were not interested. Shift Group saw a big jump in candidate engagement and more people finished their programs.
Show More..

Zapier SMS integration helped CAPAnesthesia PC improve their staff roster. The medical practice struggled with unclear on-call schedules and staff forgetting shifts. Using Zapier, they automated SMS ...notifications for on-call staff. This made the roster more transparent and efficient. Staff now know when they are scheduled. The solution reduced admin work and improved patient care.
Show More..

Sinch MessageMedia helped GoShare improve driver efficiency and customer engagement. GoShare needed a reliable SMS system that worked with Zoho CRM and had no downtime. Their old system often failed,... stopping all driver communication. With Sinch MessageMedia, GoShare now has stable messaging, better reporting, and smooth operations. This change supports their fast business growth and B2B focus.
Show More..