YNAB used Lyssna to speed up usability testing and gather user feedback for their budgeting software. Before Lyssna, finding test... participants was slow and difficult, which delayed feedback and product improvements. With Lyssna, YNAB quickly recruited participants, ran design surveys, and tested UI copy variations. The team could compare feedback from new and existing users, leading to faster iterations and clearer product messaging. Lyssna helped YNAB validate design ideas and improve user experience.
Nav used Lyssna's Screeners feature to target small business owners for user research. The team ran frequent tests and interviews... to gather both quantitative and qualitative insights. Screeners helped them reach more relevant participants and improve research quality. They reduced the number of research tools needed and ran cost-effective studies with a small team. The results informed strategies and improved customer experience for small business owners.
Milo used Lyssna's Interviews feature to research saving habits in Latin America. The team needed to understand cultural differences to... guide their product expansion. Using Lyssna, they recruited participants from Chile, Colombia, and Mexico for in-depth interviews. Insights showed major differences in how people use savings accounts across countries. This helped Milo decide to launch their product first in Chile, where habits matched their offering.
Klarna's UX research team needed a flexible tool for user research across 22 countries. They chose Lyssna for its user-friendly... interface and fast access to research participants. Using Lyssna, the team quickly created surveys and received same-day responses, improving collaboration with stakeholders. The tool helped standardize product naming and refine Klarna's value proposition. Lyssna enabled Klarna to make data-driven decisions and enhance user experience for millions worldwide.
Canstar used Lyssna to speed up usability testing for their financial comparison platforms. The design team ran tests faster and... got user feedback within hours. Lyssna’s Figma integration let them test prototypes easily and often. They recruited real users quickly using Lyssna’s panel. In one test, a design tweak improved user engagement by 30%. The team made better design decisions with more user input.
Lyssna helped Vestd improve its annual notification process. Vestd used Lyssna for customer surveys and prototype testing. The team gathered... feedback that shaped a new design for a regulatory process. After using Lyssna, Vestd saw a 31% increase in customers completing the process. Users spent more time reviewing information, leading to better compliance. Lyssna made it easy for Vestd to collect feedback and improve customer satisfaction.
Lyssna helped Vestd improve its annual notification process. Vestd used Lyssna for customer surveys and prototype testing. The team quickly... gathered feedback and shaped a new design. This led to a 31% increase in customers using the platform for annual notifications. Users spent more time reviewing information, improving accuracy. Lyssna made feedback collection fast and simple for Vestd.
Philips Lighting used Lyssna for usability testing to improve their digital marketing campaigns and landing pages. The team applied Lean... UX methods and data analysis to identify and fix user experience issues. A five second test revealed that many users misunderstood a homepage, leading to quick site changes. Click tests on product pages showed navigation problems, prompting redesigns. Lyssna helped Philips Lighting make data-driven decisions and convince stakeholders to support improvements.
LocknCharge used Lyssna to improve their product navigation. The team needed a fast way to test designs for schools in... Australia and the US. Lyssna made it easy to run user tests and refine navigation before launch. After testing, LocknCharge saw a 30% increase in navigation success rate. The team also fixed wording issues quickly using Lyssna. Lyssna helped LocknCharge avoid usability problems and launch with confidence.
FORM used Lyssna to gather targeted customer feedback. They saw an 89% increase in average engagement time. Sessions per user... grew 3.4 times. Engagement rate rose by 27%. Email click-through rates reached up to 4%. These results led to higher sales and better decision-making.
FORM used Lyssna to collect targeted customer feedback. They saw an 89% increase in average engagement time. Sessions per user... rose by 3.4 times. Engagement rate improved by 27%. Email click-through rates reached up to 4%. These insights helped FORM make faster, data-driven marketing and product decisions.
LocknCharge used Lyssna to improve their product navigation. The team switched from in-person to remote user testing with Lyssna, making... it easier to test designs quickly. They used features like prototype testing, Figma integration, and user panel recruitment. After testing and refining their navigation, they saw a 30% increase in success rate. Lyssna also helped them fix confusing app wording before launch.
RSPCA UK
- Non Profit Organization Management
- Large
Horsham, UK
Lyssna helped RSPCA UK's digital team gather user insights and validate design decisions quickly. The team used Lyssna to test... prototypes, improve navigation, and enhance accessibility for a diverse supporter base. They introduced a sensitive image filter after testing with 30 participants, leading to more page views. Card sorting with Lyssna corrected navigation issues, making the intranet easier to use. A new calm mode filter improved accessibility for neurodivergent users. These changes made the RSPCA's digital products more user-friendly and inclusive.
British Red Cross
- Non Profit Organization Management
- Large
London, UK
Lyssna helped the British Red Cross cut MVP delivery timelines from 1 year to 3 months. The fundraising innovation team... uses Lyssna to test new product ideas and gather feedback quickly. They run concept, desirability, and comprehension tests to validate ideas with up to 1,000 respondents. Lyssna enables rapid, cost-effective testing, helping the team make informed decisions and iterate faster. The platform supports preference testing and clear results analysis, making it essential for product development.
charity: water
- Non Profit Organization Management
- Medium
New York, USA
Lyssna helps charity: water’s marketing team test creative assets before launching campaigns. The team uses preference testing to get fast... feedback from targeted audience segments, not just their superfans. This speeds up decision-making and boosts confidence in creative choices. Lyssna’s platform is easy to use and cost-effective, fitting nonprofit needs. As a result, charity: water increases awareness in key demographics and improves campaign performance.
charity: water
- Non Profit Organization Management
- Medium
New York, USA
charity: water used Lyssna to test creative assets before launching paid media campaigns. The marketing team needed a fast, cost-effective... way to choose the best creative and avoid wasting budget. Lyssna’s preference testing let them get real feedback from targeted audiences, not just superfans. This sped up decision-making and boosted confidence in campaign choices. As a result, they improved top-of-funnel performance and lowered acquisition costs.
Education Case Studies and Customer Success Stories with Lyssna
LabXchange
- Education
- Medium
Cambridge, USA
LabXchange switched from Maze to Lyssna to improve user testing for their STEM education platform. They needed a cost-effective tool... that could target high school STEM teachers and integrate with Figma. Lyssna enabled them to run shorter, more frequent surveys and get same-day feedback. The team used detailed metrics like heatmaps and completion rates to make fast, data-driven decisions. This led to more efficient feedback cycles and continuous product innovation.
CareerFoundry used Lyssna to give students hands-on usability testing experience. Before Lyssna, students could only learn about user testing in... theory. With Lyssna, students run real preference tests as part of their UX Design course. This helps them gain practical skills with an industry-standard tool. Students finish the course ready for real UX jobs, confident in usability testing.
Busuu used Lyssna to improve how they test creative concepts and messaging. Before Lyssna, the team relied on slow A/B... testing that did not give deep insights. With Lyssna, they now run preference and five second tests with real users. This helps them get fast, data-backed feedback on campaigns. The team saves time and resources and builds trust in their creative decisions. Other teams at Busuu are now interested in using Lyssna too.
Internet Case Studies and Customer Success Stories with Lyssna
Joom
- Internet
- Large
Riga, Latvia
Joom used Lyssna to test interface mockups and develop a new marketing slogan. The team needed fast, reliable usability testing... for their ecommerce platform. Lyssna enabled quick feedback on user experience and messaging. Joom ran preference and first click tests, helping them choose the 'Pay Less, Buy More' tagline. The new slogan improved brand image and influenced competitors. Decision-making at Joom became faster and more data-driven with Lyssna.
Goosechase uses Lyssna to run rapid prototype tests and gather user feedback. The team needed a fast way to validate... design ideas and keep product development moving. Lyssna offered quick setup, high-quality participant feedback, and strong customer support. Goosechase now tests Figma prototypes with targeted user segments and recruits their own users for deeper insights. Early testing with Lyssna helped them choose the best design for a new AI feature, improving launch adoption and speeding up iteration cycles.
Goosechase uses Lyssna to run rapid prototype tests and gather high-quality user feedback. The team needed a fast, reliable way... to validate design ideas and keep product development moving. Lyssna enabled quick setup, fast results, and targeted prototype testing with real users. Goosechase now spots usability issues early and tailors experiences for different audiences. They get actionable insights within minutes, helping them make confident design decisions.
HeliosX used Lyssna to improve usability testing and design decisions across its medical ecommerce brands. The team faced challenges with... unstructured user research and unclear product messaging. Lyssna enabled rapid feedback, card sorting, and comprehension testing, helping clarify medical questionnaires and interface language. Insights from Lyssna led to better category naming and improved user experience. Continuous user feedback now shapes HeliosX’s product design and business strategy.
HeliosX used Lyssna to improve usability testing and design decisions for its medical ecommerce brands. The team faced challenges with... unstructured user research and complex product requirements. Lyssna enabled rapid feedback, card sorting, and message testing, helping clarify medical questionnaires and interface language. Insights from Lyssna led to better product categorization and improved user experience. Continuous user feedback now shapes HeliosX’s design and business strategy.
Hospitality Case Studies and Customer Success Stories with Lyssna
STAYERY
- Hospitality
- Small
Berlin, Germany
STAYERY used Lyssna to test and optimize their customer journey before expanding across Europe. The team ran preference tests on... design and access control, gathering fast, actionable feedback from real users. By testing with Lyssna, they avoided costly mistakes, saving thousands of euros on decisions like electronic locks. The platform's quick turnaround and quality insights helped STAYERY scale confidently while improving guest experience.
monday. com uses Lyssna to improve its Work OS platform for teams worldwide. The challenge was to deliver a consistent...user experience across 200+ countries, considering language and cultural differences. Lyssna enabled fast, ongoing user research, letting designers and product managers test every stage of development. The team values Lyssna's clean UI and quick test setup, which helps them gather actionable feedback and refine features. This approach leads to more user-centric design and a better experience for monday.com customers.
Ooma used Lyssna's research panel to recruit high-quality participants and get fast, objective feedback for design decisions. The design team... ran user tests every two weeks, using metrics like time on task and heatmaps to guide improvements. Lyssna's quick turnaround and vetted panel helped Ooma validate interface changes and settle internal debates. The team relied on prototype and preference testing to ensure intuitive user experiences. Results from Lyssna enabled Ooma to confidently recommend design choices based on real user data.
Nuna used Lyssna to cut user onboarding time by 80%. The team faced strict healthcare regulations that slowed user research... and decision-making. Lyssna enabled same-day user insights and rapid testing of app features. Nuna fixed confusing terminology that could have impacted 1 in 3 users. The platform helped Nuna make data-driven decisions and launch a streamlined onboarding experience.
Automotive Case Studies and Customer Success Stories with Lyssna
TrueCar
- Automotive
- Medium
Santa Monica, USA
TrueCar used Lyssna's Interviews feature to better understand electric vehicle shoppers. The team faced challenges with low EV adoption in... the US and complex consumer decision factors. Lyssna enabled rapid user recruitment and seamless interviews, helping TrueCar observe real user behavior and preferences. Insights from these interviews allowed TrueCar to improve the car-buying journey and tailor offerings to user needs.
Design Case Studies and Customer Success Stories with Lyssna
WongDoody (fka Carter Digital)
- Design
- Small
Melbourne, Australia
Lyssna helped WongDoody (fka Carter Digital) cut the time users spent finding key information by 75%. The agency used remote... usability testing and first click tests to improve website accessibility for their client. User research guided design changes, making information easier to find. The average search time dropped from 19.6 seconds to 4.9 seconds. WongDoody relied on data, not opinion, to deliver a better digital experience.
Media Production Case Studies and Customer Success Stories with Lyssna
The Economist Group
- Media Production
- Large
London, UK
The Economist Group used Lyssna to test and validate design choices for new market launches. They needed to ensure their... website designs resonated with unfamiliar audiences. Lyssna enabled fast, affordable user feedback, helping teams make data-driven decisions. This reduced decision deadlock and increased productivity. Teams across design, marketing, and product now use Lyssna to validate ideas and share research for future projects.
Utilities Case Studies and Customer Success Stories with Lyssna
Eneco
- Utilities
- Large
Rotterdam, Netherlands
Eneco used Lyssna to make their product development cycles faster. The UX team wanted to show that research can be... quick and affordable. They used Lyssna to test emails and product ideas, getting feedback in real time. This helped them settle internal debates and improve customer communication. More teams at Eneco started using Lyssna because it was easy and fast.
Consumer Goods Case Studies and Customer Success Stories with Lyssna
Bower Collective
- Consumer Goods
- Small
Bath, UK
Bower Collective used Lyssna to better understand potential customers and refine their eco-friendly product offerings. The team ran market research,... prototype tests, and card sorting to identify what matters most to their audience. Insights from Lyssna led to improved product development, including a new laundry product and clearer onboarding for new customers. The platform also helped foster a customer-centric culture across the company. Lyssna’s integration with Figma and demographic targeting features made research fast and easy.
Manufacturing Case Studies and Customer Success Stories with Lyssna
Hexagon
- Manufacturing
- Very Large
Stockholm, Sweden
Hexagon used Lyssna to cut user research setup time from weeks to just 48 hours. The company doubled the number... of research studies launched across global design teams. Lyssna’s enterprise platform connected previously siloed teams and enabled earlier design validation. Hexagon reduced costly rework and improved decision-making with data-backed insights. The platform’s Figma integration and enterprise governance supported adoption at scale.
