Lyssna Overview

Lyssna redefines user research with its platform, offering tools that streamline the process of understanding audiences. Key features include unmoderated testing capabilities, which allow teams to conduct research at scale without the need for direct oversight, and advanced survey tools that provide deeper insights into user behavior. Lyssna also simplifies participant recruitment, enabling companies to quickly find suitable candidates for their studies. This combination of features empowers teams to make informed decisions swiftly, aligning with audience needs and accelerating project timelines.

Use Cases

Customers recommend Engagement Management, Segmentation And Targeting, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Lyssna.

Other use cases:

  • Funnel Analysis
  • Market Research
  • Helpdesk Management
  • Customer Feedback Management
  • Advertisement
  • Proposal & Quote Management
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Lyssna.

Other priorities:

  • Launch New Products
  • Improve Stakeholder Relations
  • Reduce Bounce
  • Acquire Customers
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Lyssna Use-Cases and Business Priorities: Customer Satisfaction Data

Lyssna works with different mediums / channels such as Website. Offline. On Premises etc.

Lyssna's features include Feedback Surveys, Recording, and Landing Page. and Lyssna support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Lyssna analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This is a good platform for very simple open market pulse studies that don't require much in the way of targeting or advanced logic conditions...." Peer review by Caitlin K, Teacher, Consumer Electronics

Peer review evidence (same sources as the product rating summary)

"...The role You ll interact with UsabilityHub customers and panelists on a daily basis via email and chat, ensuring they get the most out of our products...." UsabilityHub: Customer Support Representative
"...Recruiting from our panel costs $1.00 per minute of test duration with no extra charges for demographic targeting. ..." Research Participant Panel
"...Usability testing is crucial and perfect in trying to help solve problems before they occur James Noble Chief Design Officer Read case study Publishing & broadcasting...." UsabilityHub

Lyssna, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UsabilityHub's research panel, Lyssna, provides access to 530,000+ active panelists for both moderated and unmoderated research. High-quality responses and extensive demographic targeting are offered with fast turnaround and budget-friendly options.

Popular Business Setting

for Lyssna

Top Industries

  • Information Technology and Services
  • Internet
  • Design

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Lyssna is popular in Information Technology And Services, Internet, and Design and is widely used by Small Business, Large Enterprise, and Mid Market.

Lyssna Customer wins, Customer success stories, Case studies

What makes Lyssna ideal for Engagement Management?

How can Lyssna optimize your Segmentation And Targeting Workflow?

How can Lyssna enhance your Sending & Publishing Communications process?

What makes Lyssna ideal for Funnel Analysis?

11 buyers and buying teams have used Cuspera to assess how well Lyssna solved their Customer Feedback Management needs. Cuspera uses 310 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Hexagon - Manufacturing - Very Large

Stockholm, Sweden

Hexagon used Lyssna to cut user research setup time from weeks to just 48 hours. The company doubled the number of research studies launched across global design teams. Lyssna’s enterprise platform c...onnected previously siloed teams and enabled earlier design validation. Hexagon reduced costly rework and improved decision-making with data-backed insights. The platform’s Figma integration and enterprise governance supported adoption at scale.

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YNAB - Financial Services - Medium

Salt Lake City, USA

YNAB used Lyssna to speed up usability testing and gather user feedback for their budgeting software. Before Lyssna, finding test participants was slow and difficult, which delayed feedback and produ...ct improvements. With Lyssna, YNAB quickly recruited participants, ran design surveys, and tested UI copy variations. The team could compare feedback from new and existing users, leading to faster iterations and clearer product messaging. Lyssna helped YNAB validate design ideas and improve user experience.

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TrueCar - Automotive - Medium

Santa Monica, USA

TrueCar used Lyssna's Interviews feature to better understand electric vehicle shoppers. The team faced challenges with low EV adoption in the US and complex consumer decision factors. Lyssna enabled... rapid user recruitment and seamless interviews, helping TrueCar observe real user behavior and preferences. Insights from these interviews allowed TrueCar to improve the car-buying journey and tailor offerings to user needs.

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The Economist Group - Media Production - Large

London, UK

The Economist Group used Lyssna to test and validate design choices for new market launches. They needed to ensure their website designs resonated with unfamiliar audiences. Lyssna enabled fast, affo...rdable user feedback, helping teams make data-driven decisions. This reduced decision deadlock and increased productivity. Teams across design, marketing, and product now use Lyssna to validate ideas and share research for future projects.

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STAYERY - Hospitality - Small

Berlin, Germany

STAYERY used Lyssna to test and optimize their customer journey before expanding across Europe. The team ran preference tests on design and access control, gathering fast, actionable feedback from re...al users. By testing with Lyssna, they avoided costly mistakes, saving thousands of euros on decisions like electronic locks. The platform's quick turnaround and quality insights helped STAYERY scale confidently while improving guest experience.

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Philips Lighting - Consumer Electronics - Large

Eindhoven, Netherlands

Philips Lighting used Lyssna for usability testing to improve their digital marketing campaigns and landing pages. The team applied Lean UX methods and data analysis to identify and fix user experien...ce issues. A five second test revealed that many users misunderstood a homepage, leading to quick site changes. Click tests on product pages showed navigation problems, prompting redesigns. Lyssna helped Philips Lighting make data-driven decisions and convince stakeholders to support improvements.

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lightning

Peers used Lyssna for engagement management and segmentation and targeting

Lyssna Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (124)
Analytics

4.47/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (124)
Analytics

4.47/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Lyssna

Overall Risk Meter

Low Medium High

Top Failure Risks for Lyssna

Lyssna Group AB Profile

Company Name

Lyssna Group AB

Company Website

https://www.lyssna.com/

HQ Location

Level 1, 242 Victoria Street, Melbourne, Victoria 3056, AU

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE