Lyssna Overview

Lyssna redefines user research with its platform, offering tools that streamline the process of understanding audiences. Key features include unmoderated testing capabilities, which allow teams to conduct research at scale without the need for direct oversight, and advanced survey tools that provide deeper insights into user behavior. Lyssna also simplifies participant recruitment, enabling companies to quickly find suitable candidates for their studies. This combination of features empowers teams to make informed decisions swiftly, aligning with audience needs and accelerating project timelines.

Use Cases

Customers recommend Engagement Management, Segmentation And Targeting, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Lyssna.

Other use cases:

  • Funnel Analysis
  • Market Research
  • Helpdesk Management
  • Customer Feedback Management
  • Advertisement
  • Proposal & Quote Management
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Lyssna.

Other priorities:

  • Launch New Products
  • Improve Stakeholder Relations
  • Reduce Bounce
  • Acquire Customers
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Lyssna Use-Cases and Business Priorities: Customer Satisfaction Data

Lyssna works with different mediums / channels such as Website. Offline. On Premises etc.

Lyssna's features include Feedback Surveys, Recording, and Landing Page. and Lyssna support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Lyssna analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Funnel Analysis Learn which step in an interaction flow creates the most user frustration and drop-offs...." Peer review from Featured Customers

Peer review evidence (same sources as the product rating summary)

"...Site flow/designCrazyEgg Great for analyzing the interaction and engagement with individual pages..." How to make Competitive Analysis in eCommerce: The Definitive Guide
"...Demographic targeting Recruit your target users by specifying age, location, gender, income and more. ..." User Testing Platform
"...Usability testing is crucial and perfect in trying to help solve problems before they occur James Noble Chief Design Officer Read case study Publishing & broadcasting...." UsabilityHub

Lyssna, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UsabilityHub's research panel, Lyssna, provides access to 530,000+ active panelists for both moderated and unmoderated research. High-quality responses and extensive demographic targeting are offered with fast turnaround and budget-friendly options.

Popular Business Setting

for Lyssna

Top Industries

  • Information Technology and Services
  • Internet
  • Design

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Lyssna is popular in Information Technology And Services, Internet, and Design and is widely used by Small Business, Large Enterprise, and Mid Market.

Lyssna Customer wins, Customer success stories, Case studies

What benefits does Lyssna offer for Engagement Management?

How efficiently Does Lyssna manage your Segmentation And Targeting?

What benefits does Lyssna offer for Sending & Publishing Communications?

Why is Lyssna the best choice for Funnel Analysis?

11 buyers and buying teams have used Cuspera to assess how well Lyssna solved their Customer Feedback Management needs. Cuspera uses 310 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Vestd - Financial Services - Small

London, UK

Lyssna helped Vestd improve its annual notification process. Vestd used Lyssna for customer surveys and prototype testing. The team gathered feedback that shaped a new design for a regulatory process.... After using Lyssna, Vestd saw a 31% increase in customers completing the process. Users spent more time reviewing information, leading to better compliance. Lyssna made it easy for Vestd to collect feedback and improve customer satisfaction.

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RSPCA UK - Non Profit Organization Management - Large

Horsham, UK

Lyssna helped RSPCA UK's digital team gather user insights and validate design decisions quickly. The team used Lyssna to test prototypes, improve navigation, and enhance accessibility for a diverse ...supporter base. They introduced a sensitive image filter after testing with 30 participants, leading to more page views. Card sorting with Lyssna corrected navigation issues, making the intranet easier to use. A new calm mode filter improved accessibility for neurodivergent users. These changes made the RSPCA's digital products more user-friendly and inclusive.

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Nuna - Hospital & Health Care - Small

San Francisco, USA

Nuna used Lyssna to cut user onboarding time by 80%. The team faced strict healthcare regulations that slowed user research and decision-making. Lyssna enabled same-day user insights and rapid testin...g of app features. Nuna fixed confusing terminology that could have impacted 1 in 3 users. The platform helped Nuna make data-driven decisions and launch a streamlined onboarding experience.

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LocknCharge - Consumer Electronics - Medium

Perth, Australia

LocknCharge used Lyssna to improve their product navigation. The team needed a fast way to test designs for schools in Australia and the US. Lyssna made it easy to run user tests and refine navigatio...n before launch. After testing, LocknCharge saw a 30% increase in navigation success rate. The team also fixed wording issues quickly using Lyssna. Lyssna helped LocknCharge avoid usability problems and launch with confidence.

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HeliosX - Health, Wellness And Fitness - Medium

London, UK

HeliosX used Lyssna to improve usability testing and design decisions across its medical ecommerce brands. The team faced challenges with unstructured user research and unclear product messaging. Lys...sna enabled rapid feedback, card sorting, and comprehension testing, helping clarify medical questionnaires and interface language. Insights from Lyssna led to better category naming and improved user experience. Continuous user feedback now shapes HeliosX’s product design and business strategy.

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Goosechase - Internet - Small

Toronto, Canada

Goosechase uses Lyssna to run rapid prototype tests and gather user feedback. The team needed a fast way to validate design ideas and keep product development moving. Lyssna offered quick setup, high...-quality participant feedback, and strong customer support. Goosechase now tests Figma prototypes with targeted user segments and recruits their own users for deeper insights. Early testing with Lyssna helped them choose the best design for a new AI feature, improving launch adoption and speeding up iteration cycles.

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lightning

Peers used Lyssna for engagement management and segmentation and targeting

Lyssna Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (124)
Analytics

4.47/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (124)
Analytics

4.47/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Lyssna

Overall Risk Meter

Low Medium High

Top Failure Risks for Lyssna

Lyssna Group AB Profile

Company Name

Lyssna Group AB

Company Website

https://www.lyssna.com/

HQ Location

Level 1, 242 Victoria Street, Melbourne, Victoria 3056, AU

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE