Invoca helped CHRISTUS Health Plan automate call centre quality assurance, saving 50% of the time spent on call scoring. The platform uses AI to score every call, improving accuracy and reducing bias.... Managers now spend less time listening to calls and more time coaching agents. Invoca's call recording and transcription features make feedback more detailed and effective. The improved process also boosts marketing efficiency by increasing patient conversions from phone leads.
Invoca helped Banner Health cut patient acquisition cost by 74%. The platform gave full visibility into phone call conversions and improved marketing ROI. Banner Health saw a 597% decrease in cost pe...r acquisition from social media and a 35% increase in phone call conversion rate. Invoca enabled better audience segmentation and unified data across teams. This led to more appointments at a lower cost and improved patient experiences.
Invoca helped AtlantiCare connect marketing and call data for better campaign tracking. The team used Invoca to link digital campaigns to phone calls and booked appointments. This improved marketing ...spend effectiveness and operational efficiency. AtlantiCare identified pain points in the patient journey and reduced patient leakage. They used Invoca’s Signal AI and integrations with Google Ads and Facebook to optimize campaigns. The result was a more data-driven approach and improved patient experience.
A top-ranked orthopedic surgery and musculoskeletal care provider
- Hospital & Health Care
Invoca and Freshpaint helped a leading orthopedic care provider cut cost-per-click by 50%. The provider struggled to connect digital ads to patient phone calls. Invoca's AI call tracking linked ad sp...end to real patient bookings. Freshpaint integrated call data into ad platforms. The provider improved marketing efficiency and ROI by focusing on campaigns that drove appointments.
Invoca conversation intelligence helped 1st Family Dental cut cost per phone lead by 32%. The platform increased calls converted to new patient appointments by 42%. Invoca tracks marketing sources, r...outes calls, and provides call recordings for agent coaching. 1st Family Dental uses Invoca to improve marketing ROI and call center performance. The solution gives detailed analytics and reporting for new patient calls.
Invoca Call Tracking & Analytics helped University Hospitals increase appointment scheduling and improve marketing efficiency. The hospital faced challenges with manual call tracking and limited insi...ght into marketing performance. Invoca enabled real-time tracking of appointments tied to marketing campaigns. University Hospitals saw a 300% increase in conversion rate and a 50% reduction in total call duration. The platform also improved call quality and patient experience.
Spectrum Retirement Communities
- Hospital & Health Care
Invoca helped Spectrum Retirement Communities respond to the COVID-19 pandemic. The company used Invoca’s AI-powered conversation intelligence to improve communication with residents and families. Th...ey set up 24-hour hotlines and tracked COVID-19 concerns using Signal AI. Invoca enabled better agent coaching and quality assurance. Results included 16,000 calls routed, 160 positive reviews, and a 20% reduction in resident turnover.
Nemours Children’s Health
- Hospital & Health Care
Nemours Children’s Health uses Invoca to track and analyze marketing-driven phone calls. They needed better attribution for calls to see which campaigns led to booked appointments. Invoca’s AI helped... them identify high-quality leads and improve campaign performance. The team saw a 45% increase in marketing-driven leads. Invoca’s reports also helped them fix call center answer rate issues, leading to higher conversion rates and lower cost per lead.
Invoca helps CHRISTUS Health Plan automate call center quality assurance. The team used to spend a lot of time manually scoring calls and could only review a small sample. With Invoca, they now score... every call automatically using AI. This saves 50% of the time spent on call scoring. Managers use the extra time to coach agents better. The new process improves accuracy and helps more callers become members.
Invoca helped Banner Health lower patient acquisition costs and improve marketing results. Banner Health used Invoca to track which marketing channels drove appointment calls. This let them cut spend...ing on underperforming campaigns. They saw a 74% drop in patient acquisition cost and a 597% decrease in CPA from social media. Phone call conversion rates rose by 35%. Invoca also unified data across teams and improved patient experience.
A leading healthcare provider
- Hospital & Health Care
Invoca helped a leading healthcare provider connect digital ad spend to real patient phone calls. The provider used Invoca’s AI-powered call tracking and Freshpaint integration to track which ads led... to booked appointments. This improved ad targeting and bidding. The provider cut cost-per-click by 50% for its top two service lines. Marketing efficiency and ROI increased as they shifted spend to high-performing campaigns.
Invoca helped University Hospitals boost appointment scheduling and track marketing ROI. The healthcare provider saw a 300% increase in conversion rate and cut total call duration by 50%. Invoca's co...nversation intelligence replaced manual call tracking, saving time and improving accuracy. The platform enabled real-time insights, better patient experiences, and HIPAA-compliant call management. University Hospitals now ensures consistent messaging and more efficient appointment scheduling.
Invoca helps Ochsner Health improve ad targeting and unify data across 40 medical facilities. The team uses Invoca to drive more appointments and personalize patient experiences. Invoca enables smart...er marketing spend for this non-profit healthcare provider. Teams use Invoca data to inform marketing performance and overall strategy. Amber Welch, VP of digital marketing, credits Invoca for maximizing impact with limited budgets.
Nemours Children’s Health
- Hospital & Health Care
Invoca helped Nemours Children’s Health increase marketing-driven leads by 45%. The team used Invoca’s AI-powered call tracking to see which campaigns led to booked appointments. They identified issu...es with call answer rates and fixed them fast. Invoca’s reports let them improve conversion rates and lower cost per lead. The marketing team now shows clear ROI from their campaigns.
Telecommunications Case Studies and Customer Success Stories with Invoca Signal AI
Viasat
- Telecommunications
Invoca helped Viasat gain full marketing visibility and manage high call volumes. Viasat faced a surge in unqualified sales calls during COVID and struggled with tracking digital marketing impact. In...voca's conversation intelligence platform integrated their marketing tech stack and provided a 360-degree view of the customer journey. Viasat reduced unqualified calls and increased conversion rates. They saw a 74% increase in handled call conversion rate and saved 452 hours per week in handled calls.
Invoca helped Verizon Business Group get full marketing attribution for phone calls. Verizon used Invoca to track calls from digital campaigns and see which ads drove high-intent buyers. The team use...d Invoca dashboards and integrated data with Google Ads to improve bidding. Verizon increased ROI from digital ads and created seamless end-to-end buying experiences. Invoca also revealed ways to improve the customer journey and reduce wasted ad spend.
Invoca helped Kinetic gain full visibility into marketing and sales performance. The company used Invoca’s AI-powered conversation intelligence to connect marketing spend to sales results. Kinetic im...proved lead quality and optimized its media mix. The platform enabled better collaboration between marketing and sales teams. Kinetic achieved 7x ROI in eight months, reached 150% of its 2020 net subscriber goal in ten months, and reduced paid search CPA by 17%.
Invoca helped Frontier Communications target high-value customers and improve marketing results. Frontier used Invoca’s custom data fields to analyze over 100 customer attributes. This led to a 66% i...mprovement in response rates and a 50% increase in revenue. Cost per sale dropped by 58%. Frontier generated $4 million in extra revenue without increasing their budget.
Invoca helps DIRECTV track calls from marketing campaigns and improve the buying experience. DIRECTV used Invoca’s Google Ads integration to connect phone leads to paid search, lowering cost per acqu...isition. The platform gave full visibility into the call channel and helped fix call routing issues, boosting sales agent close rates by 110%. DIRECTV also used dynamic toll-free numbers and PreSense to give agents caller information, making it easier to convert leads. Invoca became a key part of DIRECTV’s tech stack, driving better results and efficiency.
Invoca helped Viasat increase handled call conversion rates by 74%. Viasat used Invoca's conversation intelligence platform to integrate its marketing tech stack and gain full visibility into the cus...tomer journey. The company reduced handled calls by 452 hours per week. Invoca Signals and integrations with Google Ads and Facebook improved campaign efficiency and attribution. Viasat optimized both paid and organic marketing, bridging the online-to-offline gap.
Invoca helped Verizon Business Group gain full call attribution from marketing campaigns. Verizon used Invoca conversation intelligence to track and optimize the digital-to-call experience. The team ...integrated Invoca with Google Ads and Search Ads 360 to improve bidding and ROI. Verizon increased visibility into ad channel performance and caller intent. This led to better budget allocation and seamless end-to-end buying experiences.
Invoca helped Kinetic achieve a 7x ROI in eight months. Kinetic surpassed its 2020 net subscriber goal by 150% and cut paid search CPA by 17%. The company used Invoca’s conversation intelligence plat...form to align marketing and sales, improve lead quality, and optimize campaign spend. Kinetic gained full-funnel visibility into both online and offline marketing performance. This allowed them to shift budget to higher-performing campaigns and improve agent coaching.
Invoca helped Frontier Communications boost response rates by 66%. The company used Invoca’s custom data fields to analyze customer behavior and optimize marketing spend. This led to a 50% increase i...n revenue and a 58% decrease in cost per sale. Frontier could target high-value prospects and cut wasted marketing funds. Invoca enabled smarter marketing decisions for this telecommunications provider.
Invoca helped DIRECTV improve sales agent close rates by 110%. DIRECTV used Invoca for call attribution and to track marketing campaign performance. The platform reduced cost per acquisition and gave... full visibility into the call channel. DIRECTV used Invoca’s Google Ads integration and dynamic toll-free numbers to optimize marketing spend. Invoca PreSense empowered agents with caller journey data, improving conversions and customer experience.
Financial Services Case Studies and Customer Success Stories with Invoca Signal AI
A leading payment processor
- Financial Services
Invoca helped a leading payment processor track call attribution for marketing campaigns and automate quality assurance for remote sales agents. Before Invoca, the company could not connect digital m...arketing to phone sales or measure campaign ROI. With Invoca call tracking and Signal Discovery, they identified high-quality leads, improved campaign messaging, and reduced wasted marketing spend. Automated scorecards gave sales managers better insight into agent performance, leading to higher close rates and increased marketing ROI.
Physicians Mutual
- Financial Services And Insurance
Invoca helps Physicians Mutual track call attribution for marketing campaigns. The team uses Invoca’s AI-powered signals to see which calls convert and how much revenue they generate. They integrate ...Invoca with Google Ads to improve smart bidding and ad targeting. Physicians Mutual doubled its Google Ads conversions and lowered its cost per acquisition. Invoca’s spam detection also improved call quality and reporting accuracy.
Invoca helped MoneySolver get full marketing attribution and track affiliate campaign results. MoneySolver used Invoca to see which campaigns drove high-quality phone leads. They integrated Invoca wi...th Google Ads, increasing return on ad spend by 30%. Invoca's analytics doubled the close rate at the contact center. The platform also improved sales agent feedback and affiliate lead validation.
Invoca helped a leading payment processor track phone leads from marketing campaigns. The company used Invoca call tracking to get closed-loop attribution and improve lead quality. Invoca Signal Disc...overy let them understand customer needs and update messaging. Automated scorecards helped sales managers coach agents better. The company increased marketing ROI and improved sales agent close rates.
Invoca helped Physicians Mutual double their Google Ads conversions and lower cost per acquisition. The marketing team used Invoca's call attribution and AI-powered signals to track phone leads and o...ptimize campaigns. Integration with Google Ads improved smart bidding and ad targeting. Invoca's AI also identified spam calls, revealing that 30% were robo-dials. Physicians Mutual gained better marketing ROI and more relevant ad targeting with Invoca's conversation intelligence.
Invoca’s AI helps Mutual of Omaha automate call quality assurance in its contact center. The platform scores 100% of phone calls, giving a full view of agent performance. This lets managers quickly s...pot top performers and those needing coaching. Invoca’s insights help improve agent training and customer experience. Mutual of Omaha values Invoca’s customer success team for their support and expertise.
Invoca helped MoneySolver get full marketing attribution and track affiliate campaign results. MoneySolver saw a 30% increase in return on ad spend from digital marketing and affiliate programs. The ...contact centre doubled its close rate. Invoca's Google Ads integration improved campaign performance. AI-powered scorecards gave unbiased feedback to over 100 sales agents. MoneySolver now optimises campaigns and agent performance with real-time data.
Invoca helps Flagstar Bank scale marketing attribution. The bank managed $2.1 billion in loan applications and converted $557 million in loans. Invoca enabled real-time optimization with 10,000 phone... numbers across 100 web pages. The marketing team can now make same-day changes, improving agility. This case highlights Invoca's impact on financial services marketing and call tracking.
Invoca helped Direct2Market double conversion rates and boost earnings per call by 40%. D2M needed transparent, real-time call tracking and analytics to support pay-per-call campaigns. Their old plat...form was slow and hard to use, making growth difficult. Invoca made reporting fast and easy, improving campaign optimization and advertiser matching. D2M now enjoys better call routing, more trust with partners, and higher revenue per call.
Invoca helped CallEngine boost call volume by 500% since August 2016. CallEngine used Invoca’s call intelligence to track calls from online and offline sources. They optimized campaigns using caller ...data, improving targeting and conversion rates. Sales for one advertiser grew 360% in eight months. CallEngine saw 25–30% month-over-month growth in total call volume.
Invoca helped Ai Media Group improve results for 1st Franklin Financial. The agency saw a 172% increase in leads and a 30% rise in online applications. Cost per lead dropped by 150%. Invoca's call tr...acking and attribution platform enabled better campaign management and efficient call routing. Ai Media Group used Invoca to deliver strong ROI and real-time analytics for their financial services client.
Invoca helped Rise Interactive increase appointments for a national healthcare provider. The challenge was to connect online and offline data to drive more patient appointments. Rise used Invoca to a...ttribute calls to ads and optimize paid search campaigns. They integrated offline appointment data and built automated rules for better keyword bidding. This approach led to a 10% increase in year-over-year revenue.
Invoca helped Rise Interactive boost year-over-year revenue by 10%. Rise used Invoca's call tracking and attribution to connect ad clicks to phone calls. They worked with Google to optimize paid sear...ch campaigns for a national healthcare provider. The team used real-time data and automated rules to focus on high-value keywords. This approach increased incremental digital growth and improved campaign performance.
ISG (Infinity Sales Group)
- Marketing And Advertising
Invoca helped ISG track and attribute phone call conversions from marketing campaigns. ISG integrated Invoca with Google Ads smart bidding, leading to an 80% reduction in wasted ad spend. They saw a ...50% increase in revenue and order volume from non-branded paid search keywords. Invoca's call tracking and integrations with Tealium and Criteo improved ad targeting and audience creation. ISG now optimizes media spend and increases conversions for clients using Invoca's platform.
Invoca helps Intelsio give clients true attribution for affiliate marketing phone leads. Before Invoca, Intelsio relied on call duration to judge call quality, which was not always accurate. Now, the...ir clients can see the real quality of each call. This lets them get more value from affiliate marketing. Intelsio uses Invoca to drive more high-quality phone leads at a lower cost for its customer Byte.
Invoca's AI-powered conversation intelligence helped Comfort Keepers boost sales inquiries from paid search by 20%. Phone sales conversions from paid search rose by 50%. Annual call volume from Googl...e Ads increased by 59%. Invoca enabled keyword-level call tracking and AI-driven analytics for every call. Comfort Keepers now optimizes Google Ads and proves marketing value to franchisees with real call data.
Amplifon Americas (Miracle-Ear division)
- Health, Wellness And Fitness
Invoca helped Amplifon Americas’ Miracle-Ear division boost call centre efficiency by 15%. The company cut spam calls by 65% and improved media efficiency by 16%. Invoca Signal AI identified high-val...ue calls and reduced wasted time. Integrations with Google, Adobe, and Facebook enabled better campaign tracking. The solution delivered fast, measurable results for digital marketing and contact centre operations.
Invoca helped Senior Helpers score agent phone calls at scale using automated quality assurance. Before Invoca, they relied on secret shopping and could only review a small sample of calls. With Invo...ca, they now score 100% of calls and use AI to flag coaching moments. This led to a 43% increase in conversion rates. The call review console and recordings improved agent training and retention. Senior Helpers now gives tailored coaching and has improved morale and performance across locations.
Invoca and Adobe Analytics helped eHealth connect online and phone customer interactions. eHealth wanted to improve marketing efficiency and create a seamless buying experience. They used Invoca to t...rack calls and integrate data with Adobe Analytics. This led to $3 million in cost savings. eHealth reduced click-to-call CPA by 60% and overall CPA by 20%. The solution gave eHealth a full view of the customer journey and improved conversion rates.
Invoca’s AI-powered conversation intelligence helped Comfort Keepers and Search Discovery increase sales and caregiver leads from Google Ads. They used Invoca’s call tracking to measure and analyze c...alls from paid search. This led to a 20% increase in sales inquiries, a 50% increase in phone sales conversions, and a 59% increase in annual call volume from Google Ads. Invoca’s AI provided insights into caller intent and outcomes, helping optimize ad spend and prove marketing’s value to franchisees.
Invoca helped Senior Helpers automate quality assurance for agent phone calls. The team used AI-powered call scoring and call recordings to improve coaching and training. One office saw conversion ra...tes jump from 11% to 54% in six weeks. Invoca's call review console saved time and made it easy to find coachable moments. The solution improved agent development, retention, and overall performance in senior care contact centres.
Hospitality Case Studies and Customer Success Stories with Invoca Signal AI
Atria Senior Living
- Hospitality
Invoca helps Atria Senior Living track the quality of phone leads from paid marketing. The marketing team uses Invoca to drive more qualified leads to sales directors at a lower cost. Invoca reveals ...common caller questions, so Atria can update its website and improve lead quality. This leads to smarter marketing optimizations and better results for senior care communities.
Invoca helps Watermark Retirement Communities track marketing-generated calls and analyze conversations. Before Invoca, Watermark could not see which calls were quality leads or how well sales handle...d them. With Invoca’s Signals, they now track call quality, optimize for more RSVPs and tour bookings, and improve occupancy. Invoca lets them A/B test direct mail, lowering cost per lead by 7%. Sales and marketing teams now collaborate better, and managers use Invoca to coach staff with accurate call data.
Invoca helped Watermark Retirement Communities track the quality of phone leads from marketing campaigns. The platform enabled the team to optimize calls, increase RSVPs, and book more tours, leading... to higher occupancy. Invoca's Signals feature allowed automatic scoring of all calls, improving coaching and collaboration between sales and marketing. Watermark reduced its cost per lead by 7% after implementing Invoca. The team also improved direct mail ROI by testing and refining messaging.
Invoca helped Spectrum Retirement Communities manage the COVID-19 crisis. They used Invoca's AI-powered conversation intelligence to track and respond to resident and family concerns. The platform en...abled proactive communication and quality assurance for agent performance. Spectrum routed 16,000 calls, received 160 positive reviews, and reduced resident turnover by 20%. This improved care and kept residents safe during the pandemic.
Invoca call tracking helped Four Seasons Hotels and Resorts see the true return on ad spend from paid search. The platform showed how many call conversions came from their ads. Four Seasons found the...ir paid search returns were much higher than expected. They now invest more in this channel. Invoca gives them a clear view of marketing performance and campaign optimization.
Automotive Case Studies and Customer Success Stories with Invoca Signal AI
Christian Brothers Automotive
- Automotive
Invoca helps Christian Brothers Automotive track revenue from phone calls at 270 franchise locations. The company uses Invoca to see which marketing campaigns drive the most calls and revenue. This l...ets them spend their marketing budget better and increase ROI. Invoca also helps them connect digital ads to phone calls and improve customer experience. AI-powered call analysis lets them coach staff and keep service consistent across all locations. Christian Brothers Automotive reports double-digit growth in revenue, store count, and car count since using Invoca.
Invoca helped CARiD track phone conversions from paid ads, fixing a major attribution gap. CARiD routed conversion data into Google Ads and Meta, reallocating budgets to top campaigns. This led to a ...260% increase in return on ad spend. The marketing team doubled investment in high-performing campaigns. Invoca enabled smarter optimisation and revenue growth for CARiD.
Invoca helps Christian Brothers Automotive track revenue from phone calls and optimize digital marketing. Before Invoca, they could not see which campaigns drove the most valuable calls. Now, they ma...tch revenue to marketing channels and improve ROI. Invoca also unifies the digital-to-call journey, making it easy to apply discounts and improve customer satisfaction. AI-powered call signals help standardize call handling and coach staff at 270 locations. The company reports double-digit growth in revenue, store count, and car count each year since using Invoca.
Invoca helped CARiD track phone conversions from marketing campaigns. CARiD used Invoca to see which calls led to revenue. This let them optimize ad spend and focus on high-performing campaigns. They... doubled their investment in premium product campaigns. CARiD saw a 260% increase in return on ad spend (ROAS). Invoca gave them better marketing attribution and growth.
Retail Case Studies and Customer Success Stories with Invoca Signal AI
BBQGuys
- Retail
Invoca helped BBQGuys double attributed revenue from ad campaigns and boost phone call conversion rates by 16%. The retail company used Invoca's call tracking and analytics to connect marketing spend... to sales calls, saving 14% on digital ad spend. Invoca's integration with Adobe Analytics let BBQGuys track which website pages and elements drove the most calls. The team used this data to optimize campaigns and website CTAs, increasing average revenue per sales call by 11%.
Invoca gives Alpaca Audiology full visibility into lead quality for their contact center. The team tracks every step, from phone leads to appointments and revenue. Invoca analytics show which marketi...ng campaigns drive calls and conversions. Alpaca Audiology uses these insights to improve the contact center experience. The platform helps them attribute phone leads to revenue and optimize marketing.
Invoca automated quality assurance helps 1000Bulbs.com score agent calls faster. The team used to spend two days on QA, now it takes just a few hours. Invoca AI scores calls, tracks agent performance..., and creates summaries for coaching. The team uses gamification to boost morale and reward top agents. Invoca improved call center efficiency and agent training for this retail leader.
Invoca helps BBQGuys track and optimize their marketing spend. BBQGuys used Invoca to see which ads drive sales calls. They increased attributed revenue from ad campaigns by 100%. Phone call conversi...on rates went up by 16%. They saved 14% on digital ad spend while increasing conversions. Invoca also improved their website call-in experience and agent performance tracking.
Consumer Services Case Studies and Customer Success Stories with Invoca Signal AI
Robert Half
- Staffing Services
Invoca helps Robert Half improve phone call experiences. The platform lets Robert Half route callers to the right office. It also captures deep insights from conversations. This data helps Robert Hal...f make operations more efficient. Robert Half uses Invoca in over 250 offices across the U.S.
Invoca's AI helps SCI Shared Resources track how associates speak to callers. The company does not use call scripts, so empathy is important. Invoca's AI checks that agents show empathy on every call.... SCI Shared Resources is a leading provider of funeral, cremation, and cemetery services. The call experience manager says Invoca helps ensure quality conversations.
Invoca helps Rentokil track and attribute calls across its brands. The platform gives a single source of truth for call conversions. Rentokil uses Invoca’s Signals to improve media mix and drive more... high-intent leads. Invoca integrates with Google Ads and Microsoft Advertising for real-time optimisations. Call recordings and transcriptions help audit quality and train sales agents. Rentokil migrated over 3,500 phone numbers smoothly to Invoca.
Medical Devices Case Studies and Customer Success Stories with Invoca Signal AI
Bay Alarm Medical
- Medical Devices
Invoca helps Bay Alarm Medical improve sales scripts and coaching. The sales team uses Invoca to analyze phone conversations and find top tactics. They share these tactics with all agents. This leads... to a 14% increase in warranty sales. Invoca supports both in-office and remote sales teams. The platform gives deep insights for better sales performance.
Invoca's AI-powered call analytics helped Starkey Hearing Technologies lower their cost per appointment by 17%. The company used Signal AI to automate call analysis, replacing manual review. This led... to a 66% drop in analysis costs. Starkey now uses call data to improve digital marketing and customer experience. The solution is HIPAA-compliant and tailored for sensitive medical calls.
Invoca's AI-powered call analytics helped Starkey Hearing Technologies cut analysis costs by 66%. The company used Signal AI to automate call classification and improve accuracy. Starkey saw a 17% de...crease in average cost-per-appointment. The platform enabled better digital marketing spend and improved customer experiences. HIPAA-compliant call tracking ensured sensitive data was protected.
Human Resources Case Studies and Customer Success Stories with Invoca Signal AI
Insperity
- Human Resources
Invoca helps Insperity get accurate call attribution and improve its IVR experience. Insperity struggled to track phone leads and had a long IVR message that caused callers to drop off. With Invoca, ...they now get detailed attribution data and can A/B test IVR messages. The new, shorter IVR drove 785 more sales calls in a year and reduced disconnected calls by 12%. Marketing-driven sales calls increased by 40% over three years.
Invoca helps Robert Half route inbound calls to the right office. The platform captures deep conversation insights for over 250 offices. Robert Half uses these analytics to improve operational effici...ency. Invoca supports better phone call experiences and brand interactions. The solution unifies data across the organization for marketing and contact centers.
Invoca helped Insperity get accurate attribution for phone leads and improve their IVR experience. Insperity integrated Invoca with their martech platforms to track call conversions and optimize mark...eting spend. The company saw a 40% increase in marketing-driven sales calls over three years. A shorter IVR built with Invoca drove 785 more sales calls in one year and reduced disconnected calls by 12%. Insperity now allocates budget more effectively and converts more phone leads.
Legal Services Case Studies and Customer Success Stories with Invoca Signal AI
Angel Reyes & Associates
- Legal Services
Invoca helped Angel Reyes & Associates get attribution for marketing-driven phone leads and automate call scoring in their contact center. The law firm saw a 10x increase in cases signed after using ...Invoca's call tracking and AI-powered quality management. Marketing spend became more efficient, and agent coaching improved. Integration with Salesforce gave a full view of the client journey. Invoca's data broke down silos between marketing and sales teams, driving better results.
Invoca helped Weitz & Luxenberg fix a big marketing data gap. The law firm could not track which ads made people call. With Invoca, they saw a 14% higher conversion rate by sending calls to the right... experts. Their cost per retainer dropped by 28%. They also got 17% more leads from online marketing. Invoca gave them full attribution for every channel and better data for smart marketing decisions.
Education Case Studies and Customer Success Stories with Invoca Signal AI
C2 Education
- Education
Invoca helped C2 Education increase enrollments from their contact center by 150%. The platform lowered cost per lead by 40%. C2 Education used Invoca's call tracking, IVRs, and intelligent call rout...ing to improve lead qualification and customer experience. Integration with Google Analytics and CRM gave a full view of marketing impact. Custom routing rules and PreSense enabled better service and higher conversion rates.
Insurance Case Studies and Customer Success Stories with Invoca Signal AI
eHealth
- Insurance
Invoca helped eHealth save $3 million and cut click-to-call CPA by 60%. eHealth used Invoca to connect online and phone customer journeys. They integrated Invoca with Adobe Analytics and Google. This... gave them a full view of the customer. They saw a 20% drop in CPA and a 20% rise in conversion rates. Invoca became a key part of their marketing tech stack.
Other Industry Case Studies and Success Stories with Invoca Signal AI
Casella Waste Systems
- Home Services
Invoca's AI platform helped Casella Waste Systems score 100% of customer care calls and pinpoint coachable moments. Casella achieved a 91.5% quality assurance score and saved 50% of the time spent on... agent quality assurance. The platform enabled immediate, on-the-spot coaching and improved agent performance. Invoca also supported remote work by allowing managers to monitor and coach agents from anywhere. Casella improved customer experiences and agent skills with Invoca's automated call tracking and quality assurance tools.
Invoca helped Carpet Guys track phone leads from marketing campaigns. Before Invoca, they could not see which ads drove calls. With session-level call attribution, they saw a 45% increase in phone ca...lls attributed to paid search. The marketing and contact centre teams now work together better. Invoca's AI gives insights for agent coaching and campaign improvement. Carpet Guys can now spend ad money more wisely and prove marketing ROI.
Invoca helped 3 Day Blinds track calls from digital and direct mail to optimize marketing spend. Before Invoca, they could not connect phone appointments to marketing sources like paid search, displa...y, radio, and TV. With Invoca's dynamic call tracking and static phone numbers, they gained campaign-level reporting for both online and offline channels. After integrating Invoca data into Google Ads, they found mobile search was a top source for high-converting leads. Now, 48% of sales come from calls and 17% of leads come from call-only campaigns.
Invoca helps Rentokil track calls and improve customer experiences at its locations. Rentokil uses Invoca to see how many calls its marketing campaigns drive and to check the quality of those calls. ...The team pushes Invoca data into Google Ads and other tools for better campaign optimization. Invoca records and transcribes calls, making it easy to audit and train sales agents. Rentokil quickly detects and fixes customer service issues using Invoca. The migration to Invoca included over 3,500 phone numbers and went smoothly.
Invoca helps Renewal by Andersen track and validate phone leads for its 90 franchise affiliates. Before Invoca, the company could not fully attribute or measure the quality of phone calls, making it ...hard to optimize marketing spend. With Invoca, they now get full attribution for every call, integrate data with Google Ads and Analytics, and optimize campaigns faster. Results include decreased cost per acquisition, increased return on ad spend, and the ability to determine test program success 2-4 weeks sooner.
Invoca helps Home Franchise Concepts track phone leads and improve call routing. Before Invoca, they could not track phone leads from digital campaigns or calculate true ROI. With Invoca, they track ...calls across 10 brands and 2,600 territories, see which campaigns drive high-quality leads, and integrate with Google Ads and Analytics. Invoca's IVRs let callers self-route, cutting unnecessary corporate calls by 50%. Franchisees now access their own call data and build reports, improving collaboration and marketing results.
Four Seasons Hotels and Resorts
- Travel & Hospitality
Invoca helps Four Seasons Hotels and Resorts track call conversions from paid search ads. The platform gives a clear view of return on ad spend. Four Seasons found their paid search returns were high...er than expected. They now invest more in this channel. Invoca's call tracking drives better marketing decisions for the hotel group.
Invoca helps Casella Waste Systems automatically score 100% of customer care calls using AI. The platform identifies coachable moments and improves agent feedback. Casella achieved a 91.5% quality as...surance score. Agent Voice ID saves 50% of time in agent QA. Invoca enables immediate, on-the-spot coaching and better customer experiences.
Invoca helps Carpet Guys track phone leads from marketing campaigns. Before Invoca, they could not see which ads drove calls, missing half their lead data. Invoca gives session-level call attribution... and AI insights. Carpet Guys saw a 45% increase in phone calls attributed to paid search. The marketing and contact center teams now work together better. Invoca lets them spend ad dollars smarter and improve agent training with call data.
Amplifon Americas’ Miracle-Ear division
- Healthcare, Dental, And Medical Devices
Invoca helped Miracle-Ear, part of Amplifon Americas, improve franchise lead generation and contact center efficiency. The company needed better call tracking and user-level data to optimize digital ...marketing. Invoca Signal AI identified high-value calls and reduced spam, leading to a 65% drop in spam calls and a 15% boost in call center efficiency. Media efficiency improved by 16%. Miracle-Ear integrated Invoca data with marketing tools for better campaign results.
Invoca helped 3 Day Blinds track calls from digital and direct mail campaigns. Before Invoca, they could not connect phone appointments to marketing sources. With Invoca's dynamic call tracking, they... linked calls to paid search, social, and website channels. They also used static numbers for offline campaigns. After integrating Invoca data, they found mobile search was a top source for high-converting leads. 48% of sales now come from calls, and 17% of leads come from call-only campaigns.
Invoca helped Vivint boost new customer accounts by 76% year over year. Vivint used Invoca's conversation intelligence to track calls, optimize landing pages, and personalize sales calls. The marketi...ng team saw a 70% lift in landing page call response rate and a 33% increase in inbound calls. Invoca's integration with Salesforce gave Vivint full visibility from marketing campaigns to revenue. These improvements led to a record-breaking sales year for Vivint.
Invoca helps SERVPRO route calls to the nearest franchise. This gives customers a better experience. Callers no longer repeat themselves or get transferred. SERVPRO uses Invoca to detect online visit...or locations. This makes call handling faster and easier. The solution supports over 2,200 franchises across the US and Canada.
Invoca helped Rick's Custom Fencing & Decking cut cost per lead by 70%. The company doubled its lead volume and increased revenue by 25% over three years. Invoca's call tracking gave granular attribu...tion for every phone lead. AI-powered quality assurance improved sales agent coaching and performance. The marketing and sales teams now work together to optimize campaigns and customer experience.
Invoca helped Renewal by Andersen improve marketing return on ad spend and validate phone lead quality. Before Invoca, they could not track or attribute phone calls to affiliates, making it hard to o...ptimize campaigns and billing. With Invoca, they gained full attribution for every call, integrated data with Google Ads and Analytics, and improved campaign optimization. They decreased cost per acquisition, increased ROAS, and determined test program results 2-4 weeks faster. Invoca's Signals feature also improved lead validation and affiliate billing accuracy.
Invoca helps Home Franchise Concepts track marketing-driven phone leads and improve call routing. The company uses Invoca to see which campaigns drive high-quality calls and appointments. Invoca inte...grates with Google Ads and Google Analytics 4 for real-time data. The solution cut unnecessary calls to the corporate office by 50%. Franchisees now access their own call data and build reports easily.
