Hospitality Case Studies and Success Stories with Invoca Signal AI
CASE STUDY Watermark Retirement Communities
Invoca helps Watermark Retirement Communities track marketing-generated calls and analyze conversations. Before Invoca, Watermark could not see which calls were quality leads or how well sales handle...d them. With Invoca’s Signals, they now track call quality, optimize for more RSVPs and tour bookings, and improve occupancy. Invoca lets them A/B test direct mail, lowering cost per lead by 7%. Sales and marketing teams now collaborate better, and managers use Invoca to coach staff with accurate call data.
Financial Services Case Studies and Success Stories with Invoca Signal AI
CASE STUDY Physicians Mutual
Invoca helps Physicians Mutual track call attribution for marketing campaigns. The team uses Invoca’s AI-powered signals to see which calls convert and how much revenue they generate. They integrate ...Invoca with Google Ads to improve smart bidding and ad targeting. Physicians Mutual doubled its Google Ads conversions and lowered its cost per acquisition. Invoca’s spam detection also improved call quality and reporting accuracy.
Invoca helped MoneySolver get full marketing attribution and track affiliate campaign results. MoneySolver used Invoca to see which campaigns drove high-quality phone leads. They integrated Invoca wi...th Google Ads, increasing return on ad spend by 30%. Invoca's analytics doubled the close rate at the contact center. The platform also improved sales agent feedback and affiliate lead validation.
Invoca helped a leading payment processor track phone leads from marketing campaigns. The company used Invoca call tracking to get closed-loop attribution and improve lead quality. Invoca Signal Disc...overy let them understand customer needs and update messaging. Automated scorecards helped sales managers coach agents better. The company increased marketing ROI and improved sales agent close rates.
Invoca helps Robert Half improve phone call experiences. The platform lets Robert Half route callers to the right office. It also captures deep insights from conversations. This data helps Robert Hal...f make operations more efficient. Robert Half uses Invoca in over 250 offices across the U.S.
Medical Devices Case Studies and Success Stories with Invoca Signal AI
CASE STUDY Starkey Hearing Technologies
Invoca's AI-powered call analytics helped Starkey Hearing Technologies lower their cost per appointment by 17%. The company used Signal AI to automate call analysis, replacing manual review. This led... to a 66% drop in analysis costs. Starkey now uses call data to improve digital marketing and customer experience. The solution is HIPAA-compliant and tailored for sensitive medical calls.
Telecommunications Case Studies and Success Stories with Invoca Signal AI
CASE STUDY Frontier Communications
Invoca helped Frontier Communications target high-value customers and improve marketing results. Frontier used Invoca’s custom data fields to analyze over 100 customer attributes. This led to a 66% i...mprovement in response rates and a 50% increase in revenue. Cost per sale dropped by 58%. Frontier generated $4 million in extra revenue without increasing their budget.
Invoca helped Verizon Business Group get full marketing attribution for phone calls. Verizon used Invoca to track calls from digital campaigns and see which ads drove high-intent buyers. The team use...d Invoca dashboards and integrated data with Google Ads to improve bidding. Verizon increased ROI from digital ads and created seamless end-to-end buying experiences. Invoca also revealed ways to improve the customer journey and reduce wasted ad spend.
Invoca helps DIRECTV track calls from marketing campaigns and improve the buying experience. DIRECTV used Invoca’s Google Ads integration to connect phone leads to paid search, lowering cost per acqu...isition. The platform gave full visibility into the call channel and helped fix call routing issues, boosting sales agent close rates by 110%. DIRECTV also used dynamic toll-free numbers and PreSense to give agents caller information, making it easier to convert leads. Invoca became a key part of DIRECTV’s tech stack, driving better results and efficiency.
Invoca helped Kinetic gain full visibility into marketing and sales performance. The company used Invoca’s AI-powered conversation intelligence to connect marketing spend to sales results. Kinetic im...proved lead quality and optimized its media mix. The platform enabled better collaboration between marketing and sales teams. Kinetic achieved 7x ROI in eight months, reached 150% of its 2020 net subscriber goal in ten months, and reduced paid search CPA by 17%.
Invoca helped Viasat gain full marketing visibility and manage high call volumes. Viasat faced a surge in unqualified sales calls during COVID and struggled with tracking digital marketing impact. In...voca's conversation intelligence platform integrated their marketing tech stack and provided a 360-degree view of the customer journey. Viasat reduced unqualified calls and increased conversion rates. They saw a 74% increase in handled call conversion rate and saved 452 hours per week in handled calls.
Invoca helps Insperity get accurate call attribution and improve its IVR experience. Insperity struggled to track phone leads and had a long IVR message that caused callers to drop off. With Invoca, ...they now get detailed attribution data and can A/B test IVR messages. The new, shorter IVR drove 785 more sales calls in a year and reduced disconnected calls by 12%. Marketing-driven sales calls increased by 40% over three years.
Hospital & Health Care Case Studies and Success Stories with Invoca Signal AI
CASE STUDY A leading healthcare provider
Invoca helped a leading healthcare provider connect digital ad spend to real patient phone calls. The provider used Invoca’s AI-powered call tracking and Freshpaint integration to track which ads led... to booked appointments. This improved ad targeting and bidding. The provider cut cost-per-click by 50% for its top two service lines. Marketing efficiency and ROI increased as they shifted spend to high-performing campaigns.
Invoca helps CHRISTUS Health Plan automate call center quality assurance. The team used to spend a lot of time manually scoring calls and could only review a small sample. With Invoca, they now score... every call automatically using AI. This saves 50% of the time spent on call scoring. Managers use the extra time to coach agents better. The new process improves accuracy and helps more callers become members.
Invoca helped Spectrum Retirement Communities respond to the COVID-19 pandemic. The company used Invoca’s AI-powered conversation intelligence to improve communication with residents and families. Th...ey set up 24-hour hotlines and tracked COVID-19 concerns using Signal AI. Invoca enabled better agent coaching and quality assurance. Results included 16,000 calls routed, 160 positive reviews, and a 20% reduction in resident turnover.
Invoca Call Tracking & Analytics helped University Hospitals increase appointment scheduling and improve marketing efficiency. The hospital faced challenges with manual call tracking and limited insi...ght into marketing performance. Invoca enabled real-time tracking of appointments tied to marketing campaigns. University Hospitals saw a 300% increase in conversion rate and a 50% reduction in total call duration. The platform also improved call quality and patient experience.
Invoca helped Banner Health lower patient acquisition costs and improve marketing results. Banner Health used Invoca to track which marketing channels drove appointment calls. This let them cut spend...ing on underperforming campaigns. They saw a 74% drop in patient acquisition cost and a 597% decrease in CPA from social media. Phone call conversion rates rose by 35%. Invoca also unified data across teams and improved patient experience.
Nemours Children’s Health uses Invoca to track and analyze marketing-driven phone calls. They needed better attribution for calls to see which campaigns led to booked appointments. Invoca’s AI helped... them identify high-quality leads and improve campaign performance. The team saw a 45% increase in marketing-driven leads. Invoca’s reports also helped them fix call center answer rate issues, leading to higher conversion rates and lower cost per lead.
Automotive Case Studies and Success Stories with Invoca Signal AI
CASE STUDY Christian Brothers Automotive
Invoca helps Christian Brothers Automotive track revenue from phone calls and optimize digital marketing. Before Invoca, they could not see which campaigns drove the most valuable calls. Now, they ma...tch revenue to marketing channels and improve ROI. Invoca also unifies the digital-to-call journey, making it easy to apply discounts and improve customer satisfaction. AI-powered call signals help standardize call handling and coach staff at 270 locations. The company reports double-digit growth in revenue, store count, and car count each year since using Invoca.
Invoca helped CARiD track phone conversions from marketing campaigns. CARiD used Invoca to see which calls led to revenue. This let them optimize ad spend and focus on high-performing campaigns. They... doubled their investment in premium product campaigns. CARiD saw a 260% increase in return on ad spend (ROAS). Invoca gave them better marketing attribution and growth.
Invoca helps BBQGuys track and optimize their marketing spend. BBQGuys used Invoca to see which ads drive sales calls. They increased attributed revenue from ad campaigns by 100%. Phone call conversi...on rates went up by 16%. They saved 14% on digital ad spend while increasing conversions. Invoca also improved their website call-in experience and agent performance tracking.
Health, Wellness and Fitness Case Studies and Success Stories with Invoca Signal AI
CASE STUDY Comfort Keepers
Invoca’s AI-powered conversation intelligence helped Comfort Keepers and Search Discovery increase sales and caregiver leads from Google Ads. They used Invoca’s call tracking to measure and analyze c...alls from paid search. This led to a 20% increase in sales inquiries, a 50% increase in phone sales conversions, and a 59% increase in annual call volume from Google Ads. Invoca’s AI provided insights into caller intent and outcomes, helping optimize ad spend and prove marketing’s value to franchisees.
Invoca helped Senior Helpers score agent phone calls at scale using automated quality assurance. Before Invoca, they relied on secret shopping and could only review a small sample of calls. With Invo...ca, they now score 100% of calls and use AI to flag coaching moments. This led to a 43% increase in conversion rates. The call review console and recordings improved agent training and retention. Senior Helpers now gives tailored coaching and has improved morale and performance across locations.
Invoca and Adobe Analytics helped eHealth connect online and phone customer interactions. eHealth wanted to improve marketing efficiency and create a seamless buying experience. They used Invoca to t...rack calls and integrate data with Adobe Analytics. This led to $3 million in cost savings. eHealth reduced click-to-call CPA by 60% and overall CPA by 20%. The solution gave eHealth a full view of the customer journey and improved conversion rates.
Marketing and Advertising Case Studies and Success Stories with Invoca Signal AI
Case Study Aragon Advertising
How Aragon Advertising succeeds in Mastering pay-per-call with an integrated platform strategy that brings data from clicks and calls together in one place
Invoca helped Rise Interactive increase appointments for a national healthcare provider. The challenge was to connect online and offline data to drive more patient appointments. Rise used Invoca to a...ttribute calls to ads and optimize paid search campaigns. They integrated offline appointment data and built automated rules for better keyword bidding. This approach led to a 10% increase in year-over-year revenue.
Invoca helps Renewal by Andersen track and validate phone leads for its 90 franchise affiliates. Before Invoca, the company could not fully attribute or measure the quality of phone calls, making it ...hard to optimize marketing spend. With Invoca, they now get full attribution for every call, integrate data with Google Ads and Analytics, and optimize campaigns faster. Results include decreased cost per acquisition, increased return on ad spend, and the ability to determine test program success 2-4 weeks sooner.
Invoca helps Four Seasons Hotels and Resorts track call conversions from paid search ads. The platform gives a clear view of return on ad spend. Four Seasons found their paid search returns were high...er than expected. They now invest more in this channel. Invoca's call tracking drives better marketing decisions for the hotel group.
Invoca helps Casella Waste Systems automatically score 100% of customer care calls using AI. The platform identifies coachable moments and improves agent feedback. Casella achieved a 91.5% quality as...surance score. Agent Voice ID saves 50% of time in agent QA. Invoca enables immediate, on-the-spot coaching and better customer experiences.
Invoca helps Carpet Guys track phone leads from marketing campaigns. Before Invoca, they could not see which ads drove calls, missing half their lead data. Invoca gives session-level call attribution... and AI insights. Carpet Guys saw a 45% increase in phone calls attributed to paid search. The marketing and contact center teams now work together better. Invoca lets them spend ad dollars smarter and improve agent training with call data.
Invoca helped 3 Day Blinds track calls from digital and direct mail campaigns. Before Invoca, they could not connect phone appointments to marketing sources. With Invoca's dynamic call tracking, they... linked calls to paid search, social, and website channels. They also used static numbers for offline campaigns. After integrating Invoca data, they found mobile search was a top source for high-converting leads. 48% of sales now come from calls, and 17% of leads come from call-only campaigns.
CASE STUDY Amplifon Americas’ Miracle-Ear division
Invoca helped Miracle-Ear, part of Amplifon Americas, improve franchise lead generation and contact center efficiency. The company needed better call tracking and user-level data to optimize digital ...marketing. Invoca Signal AI identified high-value calls and reduced spam, leading to a 65% drop in spam calls and a 15% boost in call center efficiency. Media efficiency improved by 16%. Miracle-Ear integrated Invoca data with marketing tools for better campaign results.
Invoca helps Home Franchise Concepts track phone leads and improve call routing. Before Invoca, they could not track phone leads from digital campaigns or calculate true ROI. With Invoca, they track ...calls across 10 brands and 2,600 territories, see which campaigns drive high-quality leads, and integrate with Google Ads and Analytics. Invoca's IVRs let callers self-route, cutting unnecessary corporate calls by 50%. Franchisees now access their own call data and build reports, improving collaboration and marketing results.
Invoca helps Rentokil track calls and improve customer experiences at its locations. Rentokil uses Invoca to see how many calls its marketing campaigns drive and to check the quality of those calls. ...The team pushes Invoca data into Google Ads and other tools for better campaign optimization. Invoca records and transcribes calls, making it easy to audit and train sales agents. Rentokil quickly detects and fixes customer service issues using Invoca. The migration to Invoca included over 3,500 phone numbers and went smoothly.
