Real-World Case Studies and Customer Success Stories with Insider One

Watsons used Insider's Predictive Ad Audiences to boost their Facebook ad performance during Singles Day. The company wanted to lower... customer acquisition costs and improve return on ad spend. With Insider, Watsons achieved a 50% increase in ROAS on Facebook. This helped them stand out in the competitive beauty and healthcare market. The solution supported millions of customers during a peak shopping event.
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Insider helped Vogacloset unify customer data and launch campaigns in just 8 weeks. Vogacloset used Insider’s CDP and Architect tools... to personalize messaging across channels like WhatsApp, email, and web. The integration enabled Vogacloset to reach more customers and build loyalty with targeted, data-driven campaigns. WhatsApp proved especially effective, driving the highest conversion rates. Vogacloset achieved a 30X ROI after implementing Insider’s omnichannel journey orchestration and personalization features.
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Insider One helped Waldo's boost cart journey revenue share to 70% using automated email flows. The Architect tool enabled A/B... testing and creative optimization, driving higher engagement. Waldo's saw a 10.6% increase in email open rates and an 8X rise in email-driven revenue during Q1–Q3 2025. Real-time personalization and unified campaign management improved conversion rates and customer engagement. The partnership made cart recovery and promotional emails key revenue drivers for Waldo's.
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Insider’s personalization suite helped Virgin Megastore unify online and offline customer data. The company used Insider’s Customer Data Platform to... gain a 360-degree view of each customer. Personalized Web Push notifications led to a 350% increase in conversion rate. Social Proof features drove a 15.3% CVR lift by showing real-time visitor activity. Virgin Megastore also used Smart Surveys to reduce bounce rates and boost engagement.
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Insider One helped The Body Shop unify online and offline customer data. The company automated loyalty program journeys using email,... WhatsApp, and app push. Email open rates for points credited reached 31%. Points expiry reminders saw a 10.2% click rate. A welcome journey for offline shoppers achieved a 72.12% delivery rate. The Body Shop now keeps loyalty members engaged across all channels.
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Tactics, a global online retailer, used Insider’s email, SMS, and Architect tools to fix disconnected marketing journeys. They completed SMS... short code setup in two weeks and migrated email and SMS in three weeks. Within a month, they launched 10+ personalized email automations. This seamless integration improved customer engagement and delivered rapid ROI. Tactics now has a unified omnichannel marketing strategy and plans to expand personalization further.
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Insider One helped Somethinc, a leading Indonesian beauty brand, reach a 95% chatbot automation rate. The CRM team unified chatbot,... WhatsApp, and email on one platform, ending manual builds and data silos. WhatsApp campaigns hit up to 90% open rates, and email campaigns averaged 50% open rates across 125 sends. The lean team now runs multi-brand strategies, boosting engagement and revenue without adding staff. Local support and a unified CDP enabled fast, scalable customer journeys.
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Insider helped Safat Home boost average order value by 17% and conversion rate by 18% in six months. The company used... Insider’s Smart Recommender and AMP for Email to deliver personalized product recommendations and engaging emails. Safat Home saw $310K in incremental revenue and a 40% increase in product pageviews. Bounce rate dropped by 60% after implementation. The solution improved product discovery and customer engagement across web and mobile.
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Insider One helped SA SA, a leading beauty retailer, boost app conversion rate by 21. 7% in just one month...after switching from Braze. Architect journeys drove 2.5% of total site revenue and regained 1.8% from churned members. AI-powered recommendations achieved a 9% click-through rate. Segmented in-app notifications lifted conversion rates and improved engagement. Fast onboarding and unified channels enabled measurable business growth for SA SA.
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Insider helped Riviera Maison increase revenue per visitor by 2. 53× and boost conversions by 7.38×. The brand used AI-driven...personalization, tailored overlays, and cart recovery messages to improve engagement and simplify product discovery. Riviera Maison also saw a 21% ROI increase from abandoned cart recovery and a 17.08% uplift in average order value. Personalized experiences across web, email, and messaging channels drove stronger customer retention and satisfaction.
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Insider helped Rebel Sport boost log-ins by 11. 4% and drive $310K in new revenue in one month. Rebel Sport...used Insider’s personalization and web push tools to increase CTA clicks by 10.2% on desktop and 11.4% on mobile. Early log-ins generated $59.4K in incremental revenue. Add-on sales campaigns brought in $64.9K in upsells, and web push notifications delivered $185.6K in revenue. The team launched and optimized campaigns quickly without heavy development.
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Insider helped PUMA boost its online conversion rate by 27%. PUMA used Insider’s Social Proof, Tab Talk, Banner Management, and... Top Searches to personalize shopping and reduce bounce rates. The Top Search feature increased search sessions by 6% and made product discovery easier. On-site banners and web push notifications drove a 10X increase in customer reviews in one month. Social Proof and Tab Talk together raised conversion rates by 6% in just one month.
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Insider One helped Promod achieve a 38X ROI across 10 countries with multi-channel marketing. Promod switched from a traditional provider... to Insider One for better flexibility and scalability. They used SMS, email, web push, and app personalization to boost customer engagement and loyalty. SMS campaigns saw a 97% delivery rate and 2.79% CTR, while email open rates were 3X higher than industry average. Web push notifications increased channel conversion rates by 3%.
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Insider helped PharmaMarket boost its search add-to-cart rate to 26% and generate €1. 6 million in revenue in just three...months. PharmaMarket used Insider’s Smart Recommender and Eureka to deliver personalized product suggestions and semantic search results. The company activated 10 recommendation algorithms and improved sitewide conversion rate by 3%. PharmaMarket unified its data and replaced multiple tools, making smarter, faster decisions. These changes led to higher engagement and measurable revenue growth.
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Insider helped PERCENTIL, a Spanish online retailer for second-hand clothing, boost conversion rates by 25% and average order value by 10%. PERCENTIL used Insider’s... omnichannel marketing platform to unify customer data and automate campaigns across email, push notifications, SMS, and WhatsApp. Features like the Purchase Progress Bar and Cart Reminder Push turned anonymous visitors into buyers and increased engagement. Web push notifications achieved a 20% conversion rate for anonymous users. Lookalike campaigns on Meta and Google improved acquisition and return on ad spend.
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OTTO. nl used Insider's automated web push notifications to improve conversion rates. They tested custom opt-in screens and found these...did not cause user drop-offs. The company saw a 5% improvement in conversion rate after using Insider's solution. OTTO.nl continues to use both custom opt-in screens and automated web push. This helped enhance user engagement and site performance.
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Insider One helped OTTO boost average order value by 5% using onsite personalization. OTTO showed top customer reviews on product... images, leading to an 8.73% increase in conversion rate and a 5% rise in AOV. Exit-intent banners on mobile web drove a 15.92% uplift in conversion rate. Countdown timers during peak sales created urgency, raising mobile web conversions by 14.35% and desktop by 18.66%. OTTO values Insider’s quick campaign testing and smooth integration.
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Remix used Insider One to create personalized omnichannel customer journeys. They achieved a 22.23% increase in conversions compared to promotional... email flows. First purchases grew by 104%. Remix operates in nine European countries and manages over 100,000 products. The team plans to expand Insider One to their mobile app soon.
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Oliz used Insider’s in-app templates to boost app ratings by 75%. Negative reviews had hurt downloads and brand trust. With... Insider, Oliz launched a targeted campaign to encourage positive reviews. Play Store ratings rose by 60% and App Store ratings by 75%. More downloads followed, improving ROI and customer support reach.
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Insider One helped Medpets boost customer loyalty and sales. Medpets used web push notifications to reduce cart abandonment, achieving an... 11.6% conversion rate uplift. Social proof features increased average order value by 6.99%. A purchase progress bar drove a 12.57% uplift in average order value. Weather-based banners and customer reviews also improved conversion rates. Medpets saw strong results using Insider's digital marketing tools.
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MediaMarkt used Insider’s Growth Management Platform to improve its online shopping experience. The company saw a 216% increase in page... views after adding a product comparison widget. MediaMarkt also boosted its average order value by 38.3% and achieved a 9.3% uplift in conversion rate using an exit intent overlay. These results show how Insider helped MediaMarkt better understand customer behavior and optimize the customer journey.
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Insider’s InStory helped MAXAROMA generate $2. 3 million in extra revenue. The company used AI-powered recommendations to boost product discovery...and onsite engagement. MAXAROMA saw a 75% ROI from personalized product suggestions. The solution increased click-through rates by 7%. Visual storytelling tools also promoted products and social activities. The program was easy to set up for their small team.
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Insider One helped MAXAROMA boost product discovery and customer engagement. Using InStory, MAXAROMA added AI-powered recommendations and immersive full-screen experiences... to their website and mobile channels. This led to $2.3 million in extra revenue and a 75% ROI. The solution increased click-through rates by 7%. MAXAROMA now delivers a more personalized shopping journey for its customers.
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Insider One helped MATY, a leading French jewelry retailer, boost its average order value by 6. 69%. MATY used Insider's...AI-powered personalization to create unique customer experiences. The e-commerce team became more data-driven and improved conversion rates by 14.51%. MATY also saw a 9.69% increase in additional revenue. The company plans to use Insider's segmentation and personalization tools for future growth.
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Insider helped Matahari, Indonesia’s top fashion retailer, bridge the gap between online and offline sales. Matahari used Insider’s personalization and... journey orchestration tools to improve email and mobile engagement. Email open rates rose by 328% and click-through rates increased by 48%. In just four months, Matahari achieved a 356X ROI across both online and offline revenue. Automation and segmentation streamlined marketing, saving time and boosting customer satisfaction.
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Insider One helped Martes Sport boost conversion rates by 30. 77%. The company used web and mobile web personalization to...reduce cart abandonment by 22.24%. Martes Sport saw a 13.5% increase in average order value. Personalized homepage banners and AI-powered segmentation drove these results. The sports retailer achieved a 30X return on investment with Insider One.
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Insider helped Marks & Spencer boost their abandoned cart recovery rate by 15. 1% using web push notifications. The retailer...used Insider's AI-powered segmentation to target users with timely offers, increasing conversions and revenue. A switch to native opt-in for web push led to a 20% rise in subscribers. Marks & Spencer plans to use Insider's Architect tool to automate personalized customer journeys across channels. These strategies improved engagement and sales for the brand.
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Insider One helped MadeiraMadeira achieve a 52X ROI by using Architect to run personalized WhatsApp, SMS, and email campaigns. The company needed... a faster way to engage customers on their preferred channels. Insider enabled quick campaign launches and real-time, relevant messaging. MadeiraMadeira saw a 3.5X higher conversion rate on WhatsApp and improved cross-channel customer experiences. The platform supported consistent communication and increased customer engagement.
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Insider’s Web Suite and Web Push helped Marks & Spencer recover 15. 1% of abandoned carts. M&S used targeted web...push notifications to bring shoppers back and boost revenue. They saw a 20% increase in web push subscribers with a native opt-in overlay. AI-powered segmentation enabled timely, personalized promotions, raising conversion rates. M&S values Insider’s proactive support and easy integration with their tech stack.
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Insider's Architect helped MadeiraMadeira boost WhatsApp conversions by 3. 5x. The company used real-time data to send personalized messages across...WhatsApp, email, and SMS. This cross-channel approach created consistent customer journeys. MadeiraMadeira achieved a 52x ROI using Insider's tools. The marketing team launched campaigns quickly and reached customers on their preferred channels.
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Insider’s Web Suite and Architect helped MAC Cosmetics achieve a 17. 2X ROI and generate 53,000 new leads in just...two days. MAC used gamification to turn website visitors into leads and AI-powered recommendations to boost conversion rates by up to 4.78%. The platform unified customer data, enabling personalized cross-channel messaging and reducing cart abandonment. Mobile conversion rates rose by 123.5% with immersive story overlays. MAC also saw a 7.28% increase in average order value and significant productivity gains from Insider One AI.
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Leroy Merlin used Insider's Architect tool to address high website abandonment and low conversion rates. They created AI-powered journeys and... personalized price drop notifications to re-engage users who left without buying. This approach led to an 8.8% increase in ecommerce revenue. The solution also improved user engagement and conversion rates. Leroy Merlin now plans to expand personalization across all digital channels.
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Leroy Merlin used Insider’s Architect to tackle high website abandonment and low conversion rates. They built AI-powered journeys and sent... personalized price drop notifications to users who left without buying. This strategy brought more visitors back to the site and encouraged them to complete purchases. As a result, Leroy Merlin saw an 8.8% increase in ecommerce revenue. The solution improved both user engagement and online sales.
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Insider's Smart Recommender helped LC Waikiki boost conversion rates by 11. 31%. LC Waikiki, a major European retailer, struggled with...generic recommendation engines that failed to deliver results. Insider's machine-learning solution analyzed user behavior and created personalized product suggestions. The platform's A/B/n testing proved the real impact of these recommendations. LC Waikiki now delivers more relevant content to shoppers, driving measurable sales growth.
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Insider's predictive segmentation helped a European luxury brand boost return on ad spend by 239%. The brand used likelihood to... purchase segments to target Google Adwords campaigns. Dynamic remarketing focused on high-intent shoppers. Compared to non-predictive segments, this approach drove higher revenues. The company optimized ad spend and improved campaign ROI.
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Krack used Insider's AI-powered cart abandonment solutions to recover 22% of abandoned purchases. They implemented a floating cart on their... website to show visitors the total items and amount spent. Krack saw a 9.26x ROI in one year and a 29% increase in product recommendations. The Insider platform helped personalize navigation and track business performance. The Krack team valued Insider's close support and partnership.
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Insider helped KOJ boost Nayomi's average order value by 16. 54%. Conversion rates increased by 15.8% after implementing onsite optimization...and AB testing. KOJ used Insider’s growth consultants and digital marketing tools across seven brands. The recently viewed items widget played a key role in driving results. KOJ plans to use journey orchestration and predictive segments for further personalization.
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Insider One helped Kiehl’s boost conversion rates by 25% and achieve 7. 6X ROI during peak season. Kiehl’s used Insider...One’s Web Suite and A/B testing to launch campaigns without IT support. The platform integrated quickly with Salesforce Commerce Cloud, with zero downtime. Kiehl’s segmented audiences and delivered personalized offers, driving strong business growth. The team found the platform easy to use and saw improved efficiency.
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Kenay Home used Insider to better understand its customers and deliver personalized experiences. The company integrated Insider across all channels... in just one or two months. They used features like Architect, Price Drop, and Abandoned Cart to improve engagement. Kenay Home saw increases in sales, conversion rate, and lead collection. The platform made it easy to reach customers wherever they are.
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Insider helped Justmylook, a UK beauty retailer, boost sales with on-site personalization. By adding InStory to their brand marketing package,... Justmylook saw a 10X increase in brand package uptake. Their Easter Sale InStory campaign generated £28k in revenue, with a top story click-through rate of 58%. Using Insider's web push notifications, Justmylook achieved a 45.5% conversion rate on abandoned cart campaigns. The platform's user-friendly tools and strong support helped Justmylook engage more customers and drive revenue.
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Insider helped Intersport increase average order value by 4% using personalized onsite promotions. Intersport used Insider’s Customer Data Platform to... trigger weather-based product recommendations, making offers more relevant for each visitor. The campaign was fully automated, freeing up the marketing team’s time. An offline-to-online strategy with QR codes in stores generated 5,300 new newsletter sign-ups. Intersport unified customer data to boost engagement and drive more revenue.
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Insider One helped ICI PARIS XL boost conversion rates by 110%. The company used onsite personalization to improve customer experience.... Average order value increased by 86.49%. Bounce rates dropped by 46%. ICI PARIS XL chose Insider for its privacy standards and fast integration. The brand plans to keep using Insider to optimize key metrics.
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Insider One helped iBOOD unify its marketing stack across six European countries. The platform replaced multiple tools, enabling a five-person... team to manage acquisition, retention, and personalization at scale. iBOOD generated over 20M in revenue and achieved 100X ROI from orchestrated Hunt campaigns. App revenue grew to 51% of total revenue, and daily personalized newsletters reached 500K subscribers. The solution delivered a 9% CVR uplift and 12% AOV uplift, with low unsubscribe rates.
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Insider One helped Hypermart, a leading Indonesian retail chain, boost their email open and click-through rates. Hypermart faced issues with... emails landing in spam folders, limiting customer engagement. Insider provided email marketing training, database cleansing, and advanced segmentation tools. The partnership led to improved email performance and a smooth integration process. Hypermart now plans to expand with Insider’s mobile app and journey orchestration solutions.
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Insider helped Hoang Phuc International (HPI) increase lead collection by 50% and mobile conversion rates by 103%. HPI switched from... Antsomi to Insider to solve high costs and poor ROI. Using gamification and smart recommendations, HPI engaged more users and boosted average order value by 33%. The team rebuilt trust in CDP technology and saw fast adoption. These results came within one month of using Insider.
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Insider’s Social Proof tool helped Hunkemöller boost desktop conversions by 20% in one month. The lingerie retailer used A/B testing... to compare Social Proof scenarios, seeing a 13% lift in mobile conversions. Web Push campaigns increased opt-in rates by 18% across ten markets. Hunkemöller customized Social Proof widgets without IT support, improving customer engagement and loyalty. The company plans to expand its use of Insider’s marketing channels.
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Insider helped The Gioi Di Dong, Vietnam’s top electronics retailer, boost revenue per session by 17%. The company faced challenges... with cluttered product pages that hurt conversions. Using Insider’s segmentation and split-testing, they tested four mobile product page layouts. The best design improved the customer journey and increased sales. Personalization and mobile optimization were key to their success.
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Insider One helped Samsung boost conversions by 275% in just 20 days during the Galaxy Note launch. Samsung used personalized... search and omnichannel messaging to guide buyers and reduce drop-off. Targeted web push notifications increased conversions by 24%. Category Optimizer drove a 10% lift in Galaxy Note mobile conversions. Samsung plans to expand personalization with Insider's Eureka search tool.
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Samsung used Insider One’s Web Conversion Suite and Web Push to improve cart recovery. The company saw a 24% increase... in cart recovery rate. Insider’s solution helped Samsung engage customers who abandoned their carts. This led to more completed purchases. The case highlights the impact of web push notifications for ecommerce.
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Insider One helped Samsung boost conversions by 275% in just 20 days during the Galaxy Note launch. Samsung used personalized... search and omnichannel messaging to guide shoppers and reduce drop-off. Web push notifications led to a 24% increase in conversions and 14% higher click-through rates. Category Optimizer drove a 10% increase in Galaxy Note conversions. Samsung generated 9% of Galaxy Note sales through web overlays.
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Insider One helped Pixmania unlock 80% of anonymous website traffic. The team used AI-powered journey orchestration to reach more users... and boost CRM revenue. Pixmania ran 45 Architect journeys, 225 email campaigns, and 240 web push campaigns in one year. They achieved 50% growth each quarter and a +50% year-over-year quarterly value increase. The solution unified channels like email, SMS, WhatsApp, and web push for better engagement.
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Philips used Insider's personalization tools to boost online sales. They saw a 35% increase in average order value. Conversion rates... went up by 40.11%. Philips used AI-backed segmentation to target shoppers for key campaigns. The company plans to keep using Insider to improve customer experiences and drive more sales.
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Insider's Predictive Ad Audience helped Monster Notebook achieve a 2. 9X increase in return on ad spend for Google ads....The company used AI-backed remarketing to target visitors with high purchase intent. This approach led to a 65% drop in cost per acquisition. Monster Notebook also saw a 440% uplift in conversion rate. The solution improved digital marketing results and user engagement.
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MediaMarkt used Insider's web push notifications to reduce cart abandonment. Shoppers who left items in their baskets received reminders within... one minute. This approach led to a 5.10% increase in conversion rate. MediaMarkt also saw a 216% rise in page views and a 38.3% boost in average order value. The solution gave deeper insights into customer behavior and improved the entire shopping journey.
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Insider helped Lenovo increase add-to-cart click rates by 8. 6% using onsite personalization. Lenovo used customized page configurations and gamification...to reduce drop-offs and boost engagement. The Random Box gamification tool achieved a 6% average click-through rate during peak season. InStory's personalized ads increased engagement with student customers. Lenovo improved online sales and strengthened customer experience across key journeys.
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Lenovo used Insider's platform to boost online sales. They offered a 10% discount coupon valid for 10 minutes to visitors... who viewed three or more pages. This created urgency and encouraged purchases. The coupon was only shown at the final buying stage, preventing sharing and tracking its impact. Lenovo saw a 13.91% increase in conversions, a 22.08% rise in session duration, and a 19.07% jump in page views.
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Insider’s Growth Management Platform helped Lenovo increase online sales by 12%. Lenovo used on-site data to create personalized marketing journeys... for users. Gamification campaigns, like the Wheel of Fortune, boosted conversion rates by over 33%. Automated web push notifications reduced cart abandonment by more than 10%. Product recommendations kept users engaged and lowered bounce rates.
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Insider helped HP target anonymous website visitors with personalized recommendations and web push notifications. HP used Insider’s platform to analyze... customer behavior and deliver tailored offers, even to users who had not logged in. This approach bridged gaps in the customer journey and improved engagement. As a result, HP achieved an 11.64% conversion rate. The solution also helped HP boost sales and return on ad spend.
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Insider's web push notifications helped a global fashion retailer boost conversion rates by 757%. The company used predictive modelling to... segment visitors by likelihood to purchase. Marketers targeted high-likelihood buyers with personalized web push messages. This approach re-engaged visitors and turned them into first-time buyers. The result was a significant increase in conversions and above-average click-through rates.
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Insider helped United Colors of Benetton reduce cart abandonment and boost new user sign-ups. Using Insider’s Architect tool, Benetton built... personalized Web Push journeys. This led to a 4.8% conversion rate, 7X higher than the industry average. New user sign-ups increased to 5.7%, 10X the industry average. The solution used AI-powered segmentation and automation for targeted messaging.
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Insider’s omnichannel marketing solution helped Slazenger achieve a 49X ROI in just eight weeks. Using Architect and Insider One AI,... Slazenger sent personalized cart abandonment and price drop messages across email, SMS, and web push. These campaigns led to a 700% increase in customer acquisition and 40% of abandoned revenue recovered in a single campaign. The team also saw a 30% productivity gain with AI-powered tools. Slazenger improved engagement and conversions with targeted, cross-channel experiences.
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Seasalt used Insider to improve their customer journey and boost engagement. They wanted to reduce friction on their website and... make shopping easier for returning visitors. By using Insider’s personalization tools, Seasalt pre-selected sizes for users based on their last visit. This led to a 9.33% increase in conversion rate and a five-figure revenue uplift. In just 90 days, they generated over £650,000 in incremental revenue.
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Insider helped Sapphire, a leading Pakistani fashion retailer, personalize its online shopping experience. By using Insider’s customizable banners and Smart... Recommender, Sapphire achieved a 98% increase in average order value and a 244% boost in conversion rate. The solution delivered a 53X ROI and made it easy for Sapphire to launch new campaigns without IT support. Customers found products faster, and Sapphire improved product discovery across thousands of items. Sapphire plans to expand its use of Insider’s omnichannel marketing tools.
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Puma used Insider One’s personalization platform to boost mobile conversion rates during Halloween. They launched a gamified scratch-to-win coupon campaign... with discounts from 10% to 20%. The campaign featured Halloween-themed characters and targeted mobile shoppers. Conversion rates for Halloween rose sharply compared to the rest of October. Customers who won the highest discount drove the best conversions.
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Insider One helped New Balance boost its conversion rate by 556% using personalized banners and overlays. The company wanted to... increase online sales during Halloween with a 20% discount for all site visitors. Insider made it easy to launch a site-wide promotional campaign without IT support. A banner at the top of every page and an overlay after two page visits promoted the offer. The Halloween overlay led to a 255% conversion rate uplift, while the banner achieved a 556% increase compared to the previous six months.
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Insider One's Eureka and Smart Recommender helped Levi's Turkey achieve a 31X ROI on search. Levi's improved search relevance, reaching... a 50–60% click-through rate and reducing no-result rates below 20%. Smart Recommender campaigns recovered lost sales from cart and wishlist removals, driving conversion rates up to 1.84%. Architect enabled multi-channel cart abandonment journeys, boosting re-engagement and protecting average order value. Levi's personalized homepage and guided search made it easier for shoppers to find and buy products, leading to measurable business impact.
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Insider's predictive segmentation helped a global clothing retailer boost Facebook ad campaign conversions by 381%. The retailer used likelihood to... purchase scoring to target high-intent audiences. Facebook Lookalike Models reached new users with similar online behavior. The company optimized ad spend and generated more high-quality leads. This improved both conversion rates and marketing efficiency.
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Insider helped VETC, Vietnam’s top electronic toll operator, achieve full digital onboarding in just 10 days. VETC tracked over 100... custom events and launched automated user journeys across app and email channels. The solution boosted user engagement and retention for millions of drivers. VETC saw open rates of 50.4% and conversion rates of 3.69% on automated campaigns. This rapid transformation set a new standard for digital agility in the automotive services sector.
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Toyota used Insider’s Web Suite to boost test drive applications by 166%. The company added a test drive button and... exit intent pop-ups to product pages, targeting visitors before they left. This led to a 17% increase in applications from the button and a 166% increase from pop-ups. Toyota also improved mobile homepage layouts, raising product page traffic by 54%. Personalized surveys increased traffic to key campaign pages by 12-18%. These changes helped Toyota engage more customers and increase showroom visits.
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Renault used Insider’s WhatsApp AI assistant to cut customer service wait times by 93%. The virtual assistant answered inquiries 35%... faster and handled over 350 types of customer questions. Renault’s support agents now focus on complex cases, while most inquiries are resolved quickly on WhatsApp. The company saw a 4% increase in conversion rate from leads generated through WhatsApp. Renault reached more young, tech-savvy customers and improved customer satisfaction.
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Peugeot used Insider's exit intent overlay to boost test drive applications. In just 20 days, test drive form fills increased... by 120%. The campaign led to 11 car sales during its run. Peugeot improved digital marketing efficiency and customer experience. The solution focused on lead generation through personalized journeys.
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Insider One helped Nissan India achieve a 21% conversion rate. Nissan India used Insider's custom segmentation features to target users... more effectively. The company plans to expand Insider's role, replacing their CRM and integrating after-sales journeys. Nissan India values the partnership and expects continued growth with Insider One.
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Insider helped Lexus Al-Futtaim Automotive boost lead generation and sales. Using InStory, Lexus increased lead collection by 104.9% and saw... more showroom visits. The Hello Bar feature drove an 86.5% rise in conversion rates by promoting special offers. A new mobile navigation led to a 150.5% increase in leads. Lexus achieved 12X ROI growth and improved user experience across web and mobile channels.
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Hyundai used Insider to boost online test drive applications. Many visitors left car detail pages without signing up for a... test drive. Hyundai worked with Insider to create personalized overlays triggered by user behavior. These overlays encouraged users to request a test drive or receive a callback. Hyundai saw an 86% increase in lead generation from these changes.
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Insider's predictive platform helped PizzaPortal, Poland's largest online food-ordering service, boost conversion rates. The system used machine learning to predict... user gender and personalize homepage offers. Men saw burger and pizza options, especially during football matches. Women were shown healthier food choices. PizzaPortal achieved a double-digit increase in conversion rates by delivering more relevant offers to each segment.
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Insider’s personalization platform helped MACROS boost conversion rates by 14% and average order value by 10%. MACROS unified customer data... using Insider’s CDP, gaining a 360-degree view of users and improving campaign targeting. The team launched personalized web campaigns quickly without IT support, using ready-made templates. InStory drove $17K AUD in incremental revenue and 20K impressions. Overall, Insider enabled MACROS to deliver seamless, data-driven customer experiences and generate $88K AUD in new revenue.
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Insider One helped Liv Up boost CRM revenue by 259% after switching from Braze. The unified platform enabled nine automated... journeys, covering all customer lifecycle stages. WhatsApp conversion rates rose by 143%, and survey response rates hit 54%. Liv Up gained autonomy, deeper personalization, and faster campaign results. The switch unified all channels and drove measurable growth for the food tech brand.
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Insider One helped Liv Up boost CRM revenue by 259% after switching from Braze. WhatsApp conversion rates rose 143%, and... CRM automation now drives 24% of revenue. Liv Up expanded from four to nine automated journeys, improving customer engagement at every stage. Web survey response rates hit 54%, over 13 times higher than before. The unified platform enabled fast, measurable growth for this healthy food brand.
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Insider One helped IRVINS boost conversions and loyalty after switching from Klaviyo. IRVINS achieved an 88% checkout rate via WhatsApp... chatbot and a 40% click-through rate from web stories. The WhatsApp chatbot resolved 82% of support queries without a live agent. Gamification campaigns drove a 69% CTR on mobile. Geo-targeted offers increased conversion rates by 64%. IRVINS now delivers seamless, cross-channel customer journeys and higher engagement.
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Insider helped Vodafone boost conversion rates by 159% and achieve a 6X ROI in three months. Vodafone used Insider’s cross-channel... marketing tools, including web push, onsite, email, and Facebook, to send targeted messages. Advanced segmentation enabled Vodafone to reach specific audiences and increase lead generation by 64%. Cart reminder push notifications played a key role in driving conversions. Vodafone’s marketing team valued Insider’s easy-to-use templates and strong customer support.
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Insider helped LG유플러스 소상공인 전용몰 boost B2B lead collection and reduce user drop-off. Using personalization, marketing automation, and AB testing,... they increased the 상담 신청 button click rate by 21.7%. The team used real-time user behavior to trigger pop-ups and optimize CTA placement. Flexible testing allowed them to maximize conversion rates across web and mobile. Engagement and lead quality improved, driving better online sales outcomes.
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Insider helped LG유플러스 고객센터 boost purchase conversion rates by 27%. The team used Insider's personalized product recommendations, targeted messaging, and... online-offline consultation integration. These tools improved customer retention, engagement, and new user acquisition. Real-time behavioral data and segmentation enabled tailored campaigns. Most customers who saw the recommended offers completed their plan changes in one step.
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Insider helped INEA boost form submissions by 200% using personalized scenarios for different visitor segments. INEA used Insider’s single customer... view to give sales teams detailed insights into each prospect’s behavior and interests. They added a click-to-call button for mobile users and moved contact forms higher for new visitors. Social proof banners and A/B testing increased engagement and conversions. These changes led to a 22.5% increase in click-throughs to the order page.
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REV Media Group used Insider One to boost content engagement. They saw a 25% increase in click through rate. Average... session duration went up by 22.3%. Pages per session on desktop rose by 168%. Insider One helped REV Media Group personalize customer experiences. This led to more people interacting with their content.
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NTV used Insider's mobile push notifications to send breaking news alerts to app users. Over six months, NTV sent more... than 19 million push notifications. This campaign achieved an 8.45% open rate, resulting in 1.6 million sessions. The goal was to boost app engagement and increase ad revenue by driving more users to interact with news articles. Insider's solution helped NTV capture mobile audience attention and strengthen its position as a leading news app in Europe.
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Insider One helped Media Prima boost user engagement with its InStory tool. Media Prima saw a 525.71% increase in average... session duration and a 91.55% rise in pages per session. The team used personalized content and automated push notifications to target user interests. Homepage and mobile personalization drove further gains, with up to 90% more pages per session on key brands. Media Prima exceeded its KPI goals for engagement and ad viewability.
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