Haptik's Concierge Bot helped BankBazaar reach 200,000 unique users and achieve a 28% conversion rate. BankBazaar wanted to engage premium... customers and educate them about financial planning. Haptik built an IVA deployed on major news apps to increase brand awareness and direct prospects to BankBazaar's website. The solution delivered 96% automation and boosted user engagement for financial products.
Pine Labs used Jio Haptik's conversational AI to automate merchant support. Merchants now get 24/7 troubleshooting help through a chatbot... on web and WhatsApp. The solution automated 87% of support queries, reducing call center volume. Merchants resolve device issues faster and need less help from human agents. The chatbot improved engagement and made support more efficient.
Haptik helped Tata Mutual Fund boost engagement by 58%. The company wanted to reduce customer calls and improve digital support... for millennials. Haptik deployed an AI chatbot on website and WhatsApp, automating answers to routine queries. The solution resolved 90% of queries end-to-end and cut call center queries by 67%. Customer satisfaction rates improved significantly.
Ring (formerly Kissht)
- Financial Services
- Medium
Mumbai, India
Ring used Haptik's WhatsApp chatbot to handle 800,000 conversations and resolve 72% of queries end-to-end. The automation rate reached 84%.... Customers could check EMI details and loan status instantly. The chatbot improved first response time and provided 24/7 support. This helped Ring deliver a seamless lending experience and boost customer satisfaction.
IIFL Holdings Limited
- Financial Services
- Large
Mumbai, India
Haptik's chatbot helped IIFL Holdings Limited cut operational costs and improve customer experience. The chatbot reduced average query resolution time... to just 45 seconds. Over 30,000 monthly conversations are now handled automatically. IIFL's customers get fast answers to FAQs and support on trading, balance, and loans. The solution freed up human agents to focus on complex queries. User feedback averages 4 out of 5 stars.
Haptik's Smart Ads helped HDFC Life connect with millennial customers using a chat-based quiz called the Health and Finance Quiz. The solution educated... users about life insurance and generated leads through in-bot ads. HDFC Life saw 44,880 interactions and an 85% positive feedback rate. The campaign achieved a 22,066 activation rate. HDFC Life praised the platform for its innovation and potential.
Haptik's WhatsApp chatbot helped CASHe automate instant credit disbursal for young, middle-income consumers in India. CASHe wanted to make borrowing... easy, fast, and personal for salaried millennials. The WhatsApp bot lets users get loans in under a minute, answers questions, and collects leads. In just a few months, CASHe gained over 50,000 new customers, disbursed more than 25 crore INR in loans, and issued over 50,000 credit lines. WhatsApp became one of CASHe's top customer acquisition channels.
Upstox used Haptik’s WhatsApp chatbot to engage dormant users and onboard new customers. The chatbot enabled IPO applications, trading support,... and lead generation directly on WhatsApp. Upstox saw a 20% increase in trades and onboarded 220,500 customers in six months. 78% of queries were resolved without an agent. Customer satisfaction rose by over 50%.
Retail Case Studies and Customer Success Stories with Haptik
Future Pay
- Retail
- Large
Haptik's Concierge Bot helped Future Pay increase weekly retention by 21%. The app engaged users with daily quizzes and a... shopping list chatbot. Over 100,000 users interacted monthly. 90% of feedback was positive. Future Pay saw more repeat usage and higher engagement without cash incentives.
Haptik's WhatsApp chatbot helped JioMart, a large grocery chain in India, offer end-to-end shopping on WhatsApp. Customers could find products,... add to cart, and pay in a few clicks. In one month, JioMart received over 200,000 orders through WhatsApp. The repeat order rate was 68%. WhatsApp became JioMart's biggest revenue source.
Haptik built a customer care automation solution for Grofers in less than 48 hours. Grofers needed to handle a big... spike in customer queries during their Mega Sale. Haptik's IVA answered FAQs and redirected complex questions to human agents. The solution handled 75% of responses without human help. It managed over 70,000 conversations and handled 10% of customer traffic. Grofers saved many man-hours and improved support capacity.
Jio Haptik's WhatsApp Business API chatbot helped Fashion Factory boost customer engagement. The retailer used Click-To-WhatsApp ads to drive 400,000... ad clicks. The GenAI-powered chatbot automated 87% of customer queries, reducing bot breaks by 18%. Customers got fast answers about products, stores, and offers. Fashion Factory increased store visits and improved campaign ROI with this solution.
Pepperfry used Haptik to launch an AI chatbot called PEP. The chatbot handled 100,000 conversations and reduced wait times for... customer support. 60% of users reported higher satisfaction. Only 20% of queries needed to go to a human agent. Customers could get instant help with order tracking, cancellations, and refunds. The solution cut call center costs and gave 24/7 support.
JioMart used Haptik to launch the first end-to-end shopping experience on WhatsApp. The WhatsApp chatbot lets users browse, order, and... pay for groceries directly in chat. JioMart saw 1,500 daily orders, a 68% repeat rate, and a 15% conversion rate. Orders grew 9 times since launch. The bot is now available in Hindi to reach more users.
Tira used Jio Haptik's Gen AI sales assistant to improve customer support for beauty and personal care shoppers. The AI-powered solution... helped Tira reach a 97% query resolution rate and a 49% bot engagement rate. 36% of user interactions were redirected to product pages, driving more sales. The virtual assistant provided personalized advice on makeup, skin, and hair care. Tira reduced its reliance on human agents and offered 24/7 support.
Insurance Case Studies and Customer Success Stories with Haptik
Max Life Insurance
- Insurance
- Large
Gurgaon, India
Max Life Insurance used Haptik's WhatsApp Flows to boost engagement and ROI. They saw a 5x increase in ROI from... Click-To-WhatsApp-Ads. Lead-to-quote generation rose by 4x. 40% of customers completed journeys in their native language. Multilingual support helped reach more users. The solution made it easier for customers to share details and improved satisfaction.
Jio Haptik helped Axis Max Life Insurance improve its NPS feedback process using WhatsApp Flows. The company faced slow, fragmented... NPS collection and low response rates. Haptik's WhatsApp integration made feedback easier and more engaging. NPS submissions rose from 20% to 47%, with a 27% increase in collection. Automated routing of negative feedback sped up issue resolution. The new system made customer feedback a seamless part of the journey.
Haptik's Smart Ads helped Coverfox engage millennials with a Financial Health Quiz IVA. The solution asked users about savings and... insurance, then sent interested leads to Coverfox. Coverfox reached over 5 million people. Engagement was 7.24%. Conversions hit 16.79%. The chat-driven format increased user interest and conversions.
Haptik built Zuri, an intelligent virtual assistant, for Zurich Insurance Group. The chatbot automated 84% of customer queries and resolved... 70% of them end-to-end. Zurich saw a 10% increase in website visitor engagement. Zuri enabled 24/7 customer support and faster query resolution. Customers could manage policies, make claims, and request callbacks instantly. The solution improved efficiency and customer experience for Zurich.
Kotak Life Insurance used Haptik's AI-powered virtual assistant, Kaya, to improve customer engagement on WhatsApp. The chatbot managed 82% of... queries without a human agent and saved 8,000 agent hours. Customers could buy policies, get quotes, and receive reminders through WhatsApp. The solution achieved an 85% CSAT score and streamlined policy management. Kotak Life now delivers fast, personalized service and payment options via chat.
Haptik helped Max Life Insurance use WhatsApp Flows and Click-To-WhatsApp-Ads to boost customer engagement. Max Life wanted to make it... easier for customers to share details and needed support for more languages. With Haptik, they added interactive forms and enabled service in seven regional dialects. The solution led to a 5x increase in ROI and a 4x uplift in lead-to-quote generation. Four in ten customers completed their journeys in their native language.
Kotak Life Insurance used Jio Haptik's WhatsApp Flows to boost lead generation by 400%. The WhatsApp virtual assistant, KAYA, helped... customers buy insurance, get policy info, and upload documents. The solution led to a 75% drop in dropout rates and a 60% rise in customer connects over the web. Kotak Life saw a 56% average conversation rate and 3x more repeat customers. The campaign won an award for innovative marketing in the insurance sector.
Haptik's chatbot helped StarHub, Singapore's second-largest mobile network, automate customer support across Facebook, WhatsApp, and their website. StarHub improved its... Net Promoter Score by 125% in under 8 months, moving from -40 to +10. The AI assistant automated 80% of support queries and handled over 3,000 unique intents. Customers received faster responses for account, billing, and plan queries. StarHub reduced support wait times by nearly half, boosting customer satisfaction and agent productivity.
Jio Digital used Haptik to build a WhatsApp chatbot for customer support. The chatbot handled over 34 million conversations and... sent 5 billion notifications. It helped Jio serve 42 million customers and reduced call center volume. Jio also used proactive messaging to acquire 8,000 new customers daily. Customer satisfaction and retention improved with faster query resolution.
Jio used Haptik's WhatsApp chatbot to automate partner onboarding, recharge, and digital ID card generation. The solution made it easy... for partners to join, book services, and get verified IDs without paperwork. Partners can now help customers recharge and select plans directly on WhatsApp. The chatbot tracks incentives and improves transparency for Jio's vast partner network. This unified digital flow boosts engagement and streamlines operations for millions of Jio partners.
Reliance Jio Fiber
- Telecommunications
- Very Large
Mumbai, India
Jio Fiber used Haptik's WhatsApp chatbot to automate customer support. The chatbot handled 243,000 user conversations and saved over 32,000... man hours. Jio Fiber achieved a 13x return on investment. The solution reduced call center dependency and costs. Customers now get faster answers to routine questions through WhatsApp chat.
Hathway Cable and Datacom Limited
- Telecommunications
Haptik’s AI-driven chatbot DIVA helped Hathway Cable and Datacom Limited improve customer retention. Hathway faced slow response times and high... costs due to manual query handling. DIVA was integrated across their app, portal, website, and WhatsApp to automate support, ticketing, and lead generation. The chatbot handled over 2.7 million conversations and improved issue identification to 98.3%. First time resolution increased by 60 times, leading to faster support and better customer satisfaction.
Haptik's AI chatbot helped StarHub improve customer support across Facebook, WhatsApp, and their website. StarHub wanted to reduce wait times... and boost customer experience. The chatbot automated 80% of support, handled 3000+ unique intents, and offered 50+ pre-built journeys. In less than 8 months, StarHub's NPS jumped from -40 to +10. The solution cut support wait times by almost half and improved first response times for routine queries.
Entertainment Case Studies and Customer Success Stories with Haptik
Linden Lab
- Entertainment
- Medium
San Francisco, USA
Haptik's Boxy 5000 chatbot helped Linden Lab handle over 50,000 conversations and 2,500+ support tickets. The chatbot enabled real-time, proactive... support for Second Life users, reducing wait times and improving user experience. Residents could reset passwords, report issues, and get answers to FAQs without waiting for live agents. The solution allowed agents to focus on complex queries and provided tiered support based on user status. Linden Lab saw higher efficiency and better engagement with automated customer support.
Junglee Games used Haptik's AI chatbot to handle a surge in support queries during the lockdown. The chatbot automated 76%... of customer interactions and saved 60% of man-hours. Over 1 million users engaged with the chatbot on the app. Players received 24/7 support, which reduced wait times and improved satisfaction. Junglee Games saw lower customer churn and a smoother user experience.
Haptik built a chatbot for Dream11 to handle a 10x spike in support queries during IPL 2018. The chatbot managed... a 30x increase in query volume, resolving 13 million queries for 9 million unique visitors. It automated 93% of support, answered FAQs, and routed complex issues to human agents. Dream11 provided 24/7 support and improved customer satisfaction without a big rise in costs.
PVR INOX used Jio Haptik's GenAI-powered WhatsApp chatbot to improve the cinema experience. The chatbot, called Movie Jockey, helps users... discover movies, book tickets, and order snacks. It supports real-time FAQ and agent chat, plus accessibility features like wheelchair-friendly show info. Over 35,000 unique users engaged, with 67% end-to-end automation and 500+ bookings. The solution offers multilingual support and personalized recommendations.
Travelxp used Jio Haptik’s AI chatbots to automate customer support on web, WhatsApp, and Instagram. Manual workflows slowed bookings and... led to drop-offs. With AI-powered engagement, Travelxp achieved 30% higher retention for its All About Stays service. The web chatbot resolved 63% of queries without human help. Conversion rates for hotel and flight bookings increased by 15%.
Food & Beverages Case Studies and Customer Success Stories with Haptik
Zoop
- Food & Beverages
- Small
Delhi, India
Zoop used Haptik's WhatsApp chatbot to help train passengers order food easily, even with poor network. Passengers can pre-book meals,... track orders in real time, and order with low data. Zoop saw 8% more orders and a 15% monthly order increase. Operational challenges from network issues dropped by 70%. The chatbot improved customer engagement and order management for Zoop.
Varun Beverages used Jio Haptik's WhatsApp chatbot to automate dealer support for visi coolers. The solution enabled 71% end-to-end automation... of support requests. Dealers could quickly raise complaints and get maintenance help, reducing downtime. The WhatsApp bot handled 14,000 conversations each month. Dealer satisfaction reached 60%. This improved service accountability and streamlined cooler maintenance across thousands of outlets.
Zoop used Haptik's WhatsApp chatbot to help train passengers order food easily. Before, network issues made it hard for customers... to order meals on trains. With the chatbot, Zoop enabled pre-booking, real-time order tracking, and low-data ordering. Zoop saw 8% more orders, a 15% increase in monthly orders, and reduced operational challenges by 70%. Passengers now enjoy a smoother food ordering experience on trains.
Haptik's WhatsApp chatbot helped Varun Beverages automate dealer support for visi coolers. The company faced challenges managing support across thousands... of outlets. Haptik enabled automated ticket creation and fast issue resolution through WhatsApp. The solution achieved 71% end-to-end automation and handled 14,000 monthly conversations. Dealer satisfaction reached 60% with reduced downtime and improved maintenance response.
Jio Haptik helped Zoop boost online food orders using a WhatsApp chatbot. The solution automated 82% of order and support... tasks, reducing the need for human agents. Zoop saw an 18% month-over-month increase in orders and achieved a 4.5x return on investment. Customers received personalized recommendations and real-time order tracking. The chatbot also improved feedback collection and customer satisfaction.
Consumer Goods Case Studies and Customer Success Stories with Haptik
Godrej
- Consumer Goods
- Large
Haptik's Smart Ads solution helped Godrej promote their Advantis lock to millennials. The AI chatbot ran on web, Android, and... iOS, engaging users with quizzes and product information. The campaign generated 880 leads and reached over 27,000 unique users. Automation reached 90%, with more than 1,200 daily conversations. Godrej saw improved brand awareness and customer engagement.
Haptik's AI chatbot helped Mondelez India boost its Valentine’s Day campaign. The chatbot guided users through the online Valentine’s Store... and shared tips and suggestions. Mondelez reached over 5 million people and achieved a 12.9% conversion rate. The campaign exceeded its target by 56%. Mondelez used Haptik to connect with millennials and drive sales.
Furbot by Haptik helped Furlenco automate customer support. Furlenco wanted faster responses and better customer satisfaction. Haptik built an AI... assistant for their website and app. The bot handled 133.8k conversations and 68.5k users. It automated 74% of queries and handed off 23% to live agents. Furlenco now offers 24/7 support and faster issue resolution.
Eureka Forbes saw a big increase in customer questions during the COVID-19 pandemic. They wanted a faster and better way... to help customers. They worked with Haptik to build a WhatsApp chatbot. The chatbot helped answer questions quickly and gave a personal touch. It handled over 1.5 million conversations and saved more than 200,000 man-hours. Over 1 million users engaged with the chatbot.
Automotive Case Studies and Customer Success Stories with Haptik
Hero Electric
- Automotive
- Medium
Gurgaon, India
Hero Electric used Haptik’s WhatsApp chatbot to improve lead generation and customer service. The chatbot answered FAQs, helped with product... discovery, and booked test rides. Hero Electric generated over 8,000 leads and saw a 30% user-to-lead conversion rate. The cost per lead dropped by 87%. The solution reduced call center workload and improved customer satisfaction.
Haptik's WhatsApp chatbot helped CARS24 handle over 100,000 conversations. The solution enabled 33.3% of monthly sales to happen via chat... support. CARS24 reduced its cost per sale by 75% compared to call centers. The chatbot improved lead generation and customer care. CARS24 saw faster query resolution and better customer satisfaction. The partnership made the car buying and selling process easier and more transparent.
Haptik's WhatsApp chatbot helped CEAT, a leading tyre manufacturer, improve customer engagement and lead generation. CEAT wanted to answer customer... questions, log complaints, and share offers using WhatsApp. Haptik built a chatbot that gave instant answers, made product suggestions, and sent updates to lost leads. CEAT saw a 542% increase in leads and a 28% lead-to-conversion rate. The cost per lead dropped by 70% compared to social channels.
Latercase used Haptik to improve product discovery and self-serve support on its website. The AI chatbot helped 29% of users... explore products and drove a 20% add-to-cart rate. Cart-to-checkout conversion reached 70%. Customers received instant answers about orders, delivery, and returns. Integration with Zendesk and Shopify enabled seamless support and shopping. Latercase saw higher customer satisfaction and easier shopping journeys.
Brother India Pvt Ltd
- Consumer Electronics
- Large
Haptik's AI agent on WhatsApp helped Brother India Pvt Ltd boost product recommendations by 35%. The solution reduced bot breaks... by 97% and increased FAQ automation by 60%. Customers now get support in four languages, making help easier to access. The AI agent improved product discovery, lead generation, and post-purchase support. Brother India saw better customer engagement and faster service with this conversational AI.
Haptik's AI commerce assistant helped Latercase improve product discovery and self-serve support on their website. The chatbot answered pre-purchase questions,... guided users to the right phone covers, and enabled direct cart additions and checkout. Integration with Shopify and WeSupply allowed real-time order tracking and post-purchase support. Results included 29% of users exploring products, a 20% add-to-cart rate, and a 70% cart-to-checkout conversion. Latercase saw better customer experience and higher conversion rates with Haptik's solution.
Hospitality Case Studies and Customer Success Stories with Haptik
OYO Hotels & Homes
- Hospitality
- Very Large
Gurgaon, India
Jio Haptik's Customer Care platform helped OYO Hotels & Homes manage over 85,000 monthly conversations on WhatsApp. OYO used the... solution to engage 55,000+ unique users each month. The platform enabled Guest Experience Managers to resolve customer issues quickly and at scale. OYO saw a 15% reduction in call center traffic after implementation. The integration improved agent productivity and provided data on customer support needs.
Haptik's AI-powered travel assistant helped Equinox Hotel in Manhattan boost website leads and guest support. The hotel wanted to increase... bookings and answer guest questions quickly, even after hours. Haptik built a virtual concierge named Omar to help with bookings, amenities, and special requests. In less than 3 months, Equinox got 2,600 new inquiries and 150 qualified leads in 4 months. The bot resolved 85% of queries without a human agent.
Haptik's chatbot helped Netmeds handle a 10x surge in customer queries during the COVID-19 pandemic. The solution automated 83.6% of... chats and provided 24/7 support for 5.7 million customers. Netmeds saved over 2600 agent hours and improved first-response time by 99%. Customers could track orders and get instant answers using the virtual assistant. The chatbot reduced agent workload and boosted customer satisfaction.
Jio Health Hub
- Hospital & Health Care
- Very Large
Mumbai, India
Jio Health Hub used Haptik's WhatsApp chatbot, JIVA, to boost user engagement and registrations. The chatbot helped users book consults,... access reports, and get support in English and Hindi. Jio Health Hub saw a 21% increase in users through WhatsApp in just a few months. The bot also improved the add-to-cart rate to 20% and cart-to-checkout conversion to 70%. JIVA made health services more accessible for users across India.
Tally Solutions used Haptik's AI chatbot to improve customer engagement and reduce support workload. The chatbot gave website visitors fast... answers and helped them schedule demos. Tally cut inbound support volume by 50% and shortened the sales cycle by 30%. Customer satisfaction reached 95%. The sales team now connects better with prospects and understands their needs more clearly.
Restaurants Case Studies and Customer Success Stories with Haptik
A leading QSR chain in the UAE
- Restaurants
- Large
UAE
Jio Haptik helped a leading QSR chain in the UAE improve customer support using WhatsApp AI. The brand faced slow... responses and high agent workload from frequent, repetitive queries. Jio Haptik's conversational AI automated 65% more interactions and served 13,500 users through 15,000 WhatsApp conversations. The solution unified support, reduced delays, and freed agents to handle complex issues. Customers now get faster, more consistent help in both Arabic and English.
Blue Dart used the WhatsApp chatbot from Jio Haptik to improve shipment delivery. The company wanted to reduce failed deliveries... when customers were not available. The WhatsApp chatbot automated 78% of conversations and handled 3.2 million chats. Blue Dart achieved a 2.5x ROI. Delivery partners could optimize routes and improve customer satisfaction.
Haptik's chatbot helped Healthkart manage a surge in user queries during the covid-19 pandemic. Healthkart used the chatbot to give... personalized diet and workout plans, product recommendations, and fast support for orders and payments. The solution automated 80% of user interactions. It served over 106,000 users and handled more than 128,000 conversations in just five days. Healthkart improved customer care and made fitness advice easy to access.
Government of India (GOI)
- Government Administration
Haptik built the MyGov Corona Helpdesk, a WhatsApp chatbot, for the Government of India. The goal was to fight COVID-19... misinformation and provide accurate information in English and Hindi. The chatbot was deployed in just five days. It answered over 1.09 billion queries and served more than 84 million users. This helped keep citizens informed and reduced panic during the pandemic.
Interakt
- Information Technology And Services
- Medium
Haptik's Voice AI Agent helped Interakt improve lead qualification rates by 40%. Interakt faced challenges with fast response times, language... barriers, and limited support hours. The Voice AI Agent enabled instant callbacks, multilingual support, and automated lead qualification. Call-to-qualified conversion rose from 14% to 19%, surpassing industry benchmarks. Sales teams focused on high-impact deals, driving faster conversions and better ROI.
Sports Case Studies and Customer Success Stories with Haptik
Mumbai Indians
- Sports
- Large
Mumbai, India
Mumbai Indians used Haptik to launch a WhatsApp chatbot for fans. The chatbot gave live match scores and answered questions... about the team. Fans could play quizzes and learn about membership options. The solution handled 80,000 users and 220,000 conversations. Repeat fan engagement reached 40%. Registrations and sign-ups increased during the IPL season.
Other Industry Case Studies and Success Stories with Haptik
House of Tours
- Travel
- Medium
Dubai, UAE
Haptik helped House of Tours boost lead generation by 146%. The IVA answered over 80% of user queries and gave... smart recommendations. This led to more signups for holiday packages and better customer satisfaction. House of Tours saw a 4.5X return on investment. 80% of users gave positive feedback on the support experience.
Nilkamal bets big on customer experience, partners with Jio Haptik
Nilkamal has partnered with Jio Haptik to enhance customer experience via WhatsApp and website chatbots. These bots aim to streamline... customer interactions, resolve queries, and optimize support agent performance. Haptik's features like Product Discovery and Smart Agent Chat are integral to this initiative, providing a seamless conversational commerce experience.
Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity
Kotak Mahindra Life Insurance has launched KAYA, an AI-driven conversational assistant developed by Haptik, to enhance customer experience. KAYA provides 24/7... assistance, reducing call wait times and human dependency by resolving queries related to policy details and payments. Haptik's business head, Kartik Poddar, highlighted KAYA's role in transforming customer support with real-time, accurate solutions.
