Real-World Case Studies and Customer Success Stories with Gainsight PX

Gainsight automation helped Learnship support a global learner base. The company needed personalized, timely, and region-specific communication. Gainsight enabled Learnship... to scale customer service without losing quality. Every customer interaction stayed meaningful. The solution improved global customer engagement for Learnship.
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Staircase AI gave Tackle real-time, AI-powered customer engagement insights. Tackle chose Staircase AI over its CSP for faster, more tangible... ROI. The solution helped Tackle see immediate results. Tackle operates in the technology sector and serves the North American market. The case highlights the value of AI-driven insights for customer engagement.
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Gainsight helped SAP LeanIX scale customer success operations fast. SAP LeanIX used Gainsight Customer Communities and Customer Success platform. They... created a single hub for customer self-service. The solution supported regions in Asia-Pacific, EMEA, Latin America, North America, and Oceania. Gainsight enabled SAP LeanIX to drive retention and expansion.
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Gainsight helped Harri improve customer retention and drive revenue. Harri used Gainsight Customer Communities, Customer Success, and Product Experience products.... These tools gave Harri a single hub for self-service, helped drive retention, and improved user adoption. Harri operates in the technology sector and serves EMEA and North America regions.
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inSided helped Zapier build a strong peer-to-peer support community. Zapier needed a way to support 5,000 integrations and engage its... remote team. inSided offered custom moderation, deep integration with Zapier and Airtable, and easy no-code design. The community now gets about 180,000 pageviews each month. Zapier uses inSided to make customer support more efficient and to inspire users with automation ideas.
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inSided’s community platform helped involve. ai improve efficiency by 50%. The team used inSided to build a self-serve customer empowerment...program. They reduced redundancies in training and education. The no-code page builder and out-of-the-box widgets made setup easy. 60% of involve.ai’s customers joined the community in the first year. The platform enabled better digital and human touchpoints across the customer journey.
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Gainsight CE helped Hornbill build a scalable customer education strategy. Hornbill used Gainsight CE to digitize customer onboarding and training.... The platform enabled on-demand education for their users. This made it easier for Hornbill to support customers in EMEA, North America, and Oceania. Hornbill improved customer experience by offering self-service learning. Gainsight CE became central to Hornbill's customer education approach.
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Cognite used inSided to build Cognite Hub, a central community for its customers. The goal was to support a high-touch... strategy by making content and peer support easy to access. The community enabled faster answers, better product feedback, and more customer-driven product development. 99% of customers joined the community, leading to stronger relationships and a more customer-centric product. Cognite plans to expand the community with new programs and features to boost engagement and product adoption.
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Gainsight Customer Success and Product Experience helped Software AG launch digital customer success. Software AG used these tools to improve... user adoption and drive retention. The TrendMiner product benefited from in-app engagements and product analytics. The company focused on digital-led strategies to scale customer success. Gainsight supported Software AG in delivering better outcomes for their customers.
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Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company... improves churn management with Staircase AI. Branch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.
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Gainsight CS helped GitLab boost customer success team engagement. GitLab simplified complex processes and unified customer data using Gainsight. They... integrated Salesforce for better workflow and automated success plan creation. These changes increased Gainsight adoption from 40% to over 65% in 10 months. The customer success team now works more efficiently and is more enthusiastic about using Gainsight.
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Gainsight Customer Success and Product Experience helped Software AG's TrendMiner team boost NPS by 35 points and increase initial user activation by 10%. They switched from... email to in-app communications, leading to 5X more NPS survey responses and 3X more webinar signups. Gainsight enabled flexible health scoring, automated onboarding, and better adoption data. The team used playbooks, automated emails, and in-app engagements to drive digital customer success and improve user satisfaction.
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Gainsight CS helps SAP LeanIX understand account health and prepare for customer meetings. The platform gives better customer insights. SAP... LeanIX uses Gainsight CS to scale expansion. Gainsight CS supports customer success and engagement. The solution improves retention and customer management.
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Gainsight helped Okta boost renewals by 13% with a structured Customer Success strategy. Okta used customer usage data to spot... low adoption behaviors. They applied automation-driven CS strategies to improve customer health. This led to higher adoption and better retention. Gainsight's platform enabled scalable, proactive customer success for Okta.
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Gainsight Customer Communities helped Calendly shift from a support-focused forum to a creative, user-driven space. Calendly wanted more engagement and... new ideas from its community. With Gainsight, they made it easier for users to share workflows and stories. Now, 60% of community content is user-generated. This change reduced repetitive support queries and gave the product team real-time feedback. Calendly's community now inspires users and helps shape product development.
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Skilljar helps Okta improve customer retention with personalized engagement and customer learning. Okta uses Skilljar to deliver targeted training and... support. This approach helps Okta scale its customer education programs. The result is better engagement and higher retention for Okta's users. Okta benefits from Skilljar's customer education platform in the information technology sector.
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Skilljar helps Handshake scale customer education and drive digital success. Handshake uses Skilljar to deliver training and improve customer onboarding.... The platform supports Handshake in creating effective learning experiences. This leads to better customer engagement and digital adoption. Handshake relies on Skilljar for its customer education platform.
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CData used Gainsight Customer Communities to build an online hub for customers. This helped CData boost sales and lower support... costs. The community saved over $650,000 in customer support costs. It also influenced $4.5 million in sales. CData saw more engagement and better customer support with Gainsight.
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Gainsight helped Acquia improve their digital success programs. Acquia used Gainsight's Customer Success platform and Product Experience tools. They saw... a 12-point increase in renewals. The solution also generated significant new sales pipeline. Gainsight supported Acquia in driving customer retention and expansion.
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Gainsight Customer Communities helped Devo build a strong community for their customers. Devo used the platform to support customers at... every stage. After launching, Devo saw a drop in support ticket creation. They also saw more client engagement. Gainsight made it easier for Devo to show the value of community and get buy-in from their team.
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Staircase AI helped Launch Potato improve customer relationships. Launch Potato used AI-powered insights and real-time customer journey management. This helped... them track stakeholder changes and customer sentiment. The solution made their accounts stickier. Launch Potato is a small technology company in North America.
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Gainsight helped Updater build a digital customer education program. Updater used Gainsight to train thousands of users who help move... US military families. The company saw a 10X increase in trained users. Gainsight supported Updater's growth-focused education strategy. The program improved onboarding and training with on-demand education.
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inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did... not get enough attention from customer success managers. Using inSided, Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.
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Unqork used inSided to build a unified customer experience with a central community hub. They needed to bring content from... many places into one platform for easy access and knowledge sharing. inSided’s API and customizability let Unqork connect resources and create a federated search across all content. In less than six months, active users in the community grew by 25%. By Q1, 85% of active customers visited the community three or more days a month. Partners also showed high engagement, with 91% visiting frequently.
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Gong used inSided’s Customer Hub to build a strong online community. The platform’s federated search and integrations with Zendesk, Skilljar,... and Gainsight helped users find answers fast. Gong saw higher customer retention and product stickiness from active community members. Active users upsell three times more than non-active users. In the first year, 36% of registered users joined the community, with 12,000 unique visitors and 800 one-on-one meetings.
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Gainsight used the inSided community platform to improve their product feedback process. They wanted to make customer feedback central to... product development. Gainsight got buy-in from customer success, support, and product teams. They used gamification to encourage feedback and rewarded active users. In 2019, they gathered and implemented over 70 customer ideas from the community. This helped Gainsight close the feedback loop and improve customer experience.
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Gainsight CS helped Coveo shift to an outcomes-focused customer success strategy. The team integrated all customer data into one platform,... improving visibility and efficiency. Gainsight features like CTAs, Timeline, and AI-driven tools streamlined reporting and risk management. Integrations with Salesforce and Snowflake made insights accessible across the company. Coveo now delivers better value to customers and aligns internal teams more effectively.
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Gainsight’s Through-Partner Customer Success helped FloQast give channel partners secure access to customer data. Partners used Skilljar by Gainsight for... onboarding and training. Automation cut manual work by 99.2%, saving over 265 hours per quarter. FloQast’s CS team now spends less time on updates and more on high-value tasks. Partners support customers directly with the right tools and data.
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Gainsight CS and Skilljar helped Jamf support 76,000+ customers by connecting customer success and education. Jamf automated onboarding and training,... leading to 60% adoption of a key feature and an 80% drop in support tickets for a common issue. Over 10,000 learners are certified each year. Real-time analytics let CSMs step in quickly to help customers. Jamf improved NPS, CSAT, and retention rates by aligning success and education teams.
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Gainsight helped Reviewpro Reputation improve customer health by 17%. The company used Gainsight's Customer Success platform to stop churn. Reviewpro... Reputation is a hospitality technology leader. The solution focused on driving retention and expansion. Gainsight enabled better user adoption and product analytics.
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Gainsight CS, PX, and CE helped Harri unify customer success, product experience, and education. Harri improved CSM reach and streamlined... workflows. They automated NPS surveys and saved up to five hours per week per CSM. Gainsight AI gave deeper customer insights. Harri saw a 15% higher NPS for users of interview scheduling. E-learning boosted user engagement and training capacity.
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Gainsight helps Drift improve key metrics for customer success. The Gainsight platform supports Drift in driving customer retention. Drift uses... Gainsight to create a digital customer success strategy. Gainsight enables value generation for Drift's business. The focus is on retention and measurable impact.
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Gainsight Essentials helped commercetools improve efficiency. Their old customer success tool lacked automation, lifecycle customization, and reporting. Gainsight Essentials met... their needs and gave them a scalable solution for growth. The switch made their customer success process better and more efficient.
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Gainsight Customer Success tools helped Currencycloud improve customer experience management. The team used Scorecards, Timelines, and Rolling NPS to track... customer health and spot trends. Gainsight made the Customer Success team more efficient by reducing manual data work. CSMs now focus on high-priority accounts and prevent churn. Gainsight's platform and thought leadership changed Currencycloud’s customer success strategy.
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Gainsight CS helped Menlo Security automate customer success programs. Menlo Security wanted to improve Net Promoter Score and health scoring.... They used Gainsight CS to make their customer success managers more efficient. Automation made it easier to manage customer relationships. Menlo Security optimized their customer success with Gainsight CS.
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Gainsight helped Learnship improve customer engagement across teams. The Magic Quadrant showed Gainsight met all their business needs. Learnship used... Gainsight to scale personalized customer engagement. Gainsight supported more than just customer success for Learnship.
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inSided helped Sequoia Benefits Group launch the Grove Online Community for HR professionals. Sequoia wanted to boost client engagement and... provide quick, peer-driven answers to well-being and compliance questions. The platform was set up in just 1.5 months and integrated with Sequoia’s People Platform. In the first year, Sequoia nearly doubled its goal for monthly active users and achieved a 99% question response rate. The community became a key driver for customer retention and streamlined support for Sequoia’s client service managers.
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Gainsight helps Dealerware collect customer feedback faster. The platform lets them quickly reach learning outcomes and take action. Dealerware uses... Gainsight to improve customer experience and drive operational efficiency. Melissa Terrell, VP Operations, says Gainsight speeds up their feedback process. Gainsight supports customer success and actionable insights for automotive businesses.
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Gainsight Customer Education helped Cin7 build learner-focused training paths and automate Academy invites. Cin7 scaled its training programs and made... onboarding digital. Academy users grew 11 times in two years. Customer retention increased by 7%. Cin7 lowered training costs with Gainsight CE.
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Gainsight Customer Success helped FloQast scale their customer success operations. FloQast used Gainsight to drive retention and expansion. They also... used Skilljar to improve onboarding and customer education. The solution supported secure and efficient growth. FloQast operates in the technology sector and serves regions including EMEA, North America, and Oceania.
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Dealerware uses Gainsight CS and PX to improve customer success and scale quickly. Dealerware is a fleet management company. They... use Gainsight to drive retention and help customers adopt new features. Gainsight CS and PX help Dealerware engage customers and grow their business. Dealerware is a small technology company in North America.
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Skilljar helped a mid-market company improve customer training. The company used Skilljar's customizable interface to make training easy for users.... API connections allowed personalized landing pages and highlighted relevant training. This was not possible with their previous system. The VP of product education praised Skilljar for enabling a leap forward in customer training.
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Front used Gainsight Customer Communities to help its customers with digital self-service. The goal was to scale its business as... it grew. Front gave customers a single place to get help anytime. This made it easier for customers to find answers on their own. Gainsight helped Front support more customers without adding more staff.
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Gainsight helped Rockwell Automation connect engagement and churn risk using AI-powered tools. With Staircase, they now measure engagement quality and... identify sentiment in real time. This accelerates their customer success process. Gainsight's platform supports automation and scaling for large enterprises.
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Gainsight Essentials helped Studytube save time and money. The company wanted better insights and dashboards for the whole organization. Their... previous tool, Planhat, did not provide this. Gainsight Essentials improved customer visibility for Studytube. This led to better results for their customer success team.
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Gainsight Essentials gave Olive more insight into customer health. The team now understands what customers think about the product. They... can find and leverage product champions. Gainsight Essentials helped Olive add process and structure to their customer success efforts. This improved their ability to support and engage users.
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Skilljar helped Delta Faucet improve customer education. Delta Faucet used Skilljar to deliver training content. The platform made it easier... for customers to learn about products. This led to better engagement with training materials. Delta Faucet saw positive results from using Skilljar for customer education.
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Staircase AI helped Aqua Security predict churn with 95% accuracy. Aqua Security struggled with subjective health scores and missed churn... risks. They used Staircase AI to analyze customer engagement data like license utilization and support tickets. This made their customer success process more proactive. They improved their margin of error in forecasting risk by over 35%.
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Gainsight CS, PX, and Staircase AI help Rockwell Automation scale customer success. They use automation, sentiment analysis, and standardized processes... to improve engagement. The team can now measure engagement quality and identify sentiment faster. This leads to stronger customer outcomes and better retention. Gainsight's AI-powered platform supports global operations across multiple regions.
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Gainsight helps Okta send nearly eight million digital growth emails each year. Personalized engagement drives strong adoption gains for Okta.... Okta uses Gainsight to connect training, engagement, and renewal. Customer education leads to better retention and renewal outcomes. Gainsight's Customer Success, Product Experience, and Skilljar tools support Okta's goals.
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Gainsight CS and Skilljar helped Jamf support 76,000+ customers by connecting customer success and customer education. Jamf achieved 60% adoption... of a key feature through joint campaigns. They saw an 80% drop in support cases on a common issue. Over 10,000 people are certified each year through Jamf’s education programs. The integration improved onboarding, reduced support tickets, and increased customer retention.
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Gainsight CS and Skilljar help Handshake speed up onboarding and improve customer education. Handshake uses digital programs like in-app, email,... and human outreach to guide users. Smarter segmentation leads to stronger customer outcomes. The platform supports customer success and education at scale. Handshake delivers content and courses to boost adoption and retention.
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Gainsight CS helped GitLab boost platform adoption from 40% to over 65% in 10 months. The team simplified workflows and... unified customer data. They made Gainsight the main tool for daily work. This led to a 15%+ increase in cross-functional system use. Customer success managers became more engaged and enthusiastic.
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Gainsight Customer Success and Product Experience helped Deltek boost net revenue retention by 11 points. Deltek scaled each customer success... manager from 100 to 500 accounts. Customer insights from Gainsight PX drove this growth. Deltek saw a 5x increase in CSM account ratio. Renewal rates improved as account coverage expanded.
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Gainsight CS helped Coveo improve customer success by giving better visibility into customer health. Coveo used Gainsight to measure value,... spot churn risk, and share insights with teams. The platform became the main tool for the customer success team. It helped them move from engagement to outcome-focused strategies. Gainsight CS made it easier to connect data and work with sales, marketing, and subscription teams.
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Gainsight helped ADP get a full view of its customers. The platform enabled ADP to reach more clients. ADP sees... future growth with Gainsight. Gainsight supports customer success and engagement. ADP plans to expand its client base using Gainsight.
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Skilljar helped Jamf combine customer success and customer education. Jamf used Skilljar to improve training for their users. The solution... made it easier to deliver learning content. Jamf saw better results in customer engagement and education. The platform supported their business goals in the technology sector.
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Gainsight CS helped Omnicell move from customer support to customer health. Omnicell needed better data insights and more automation. Gainsight... CS gave them tools to track customer health and drive outcomes. The platform helped Omnicell align teams and improve customer engagement. Gainsight CS supported Omnicell in reaching their goals.
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Gainsight Customer Education helped Iodine Software improve user engagement and training. Iodine used Gainsight to digitize onboarding and education. 50%... of their customers engaged with the LMS. They achieved a 91% course completion rate. Their average CSAT score reached 83%. This led to better user proficiency and operational efficiency.
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Staircase AI by Gainsight helped Singular scale customer support as they grew into new markets. The team saw a 2x... increase in average quarterly business reviews (QBRs). Customer engagement improved with real-time, AI-powered insights. Singular used Staircase AI to manage more customer conversations. The solution supported their customer success team during expansion.
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Staircase AI helps Syte, a product discovery platform, manage fast growth and a growing customer base. Syte uses Staircase AI... to get real-time, AI-powered customer engagement insights. This helps Syte understand customer sentiment and keep service quality high. The solution supports Syte in scaling customer success without losing the personal touch.
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Unqork used Gainsight Customer Communities to grow their online community. They automated community management to help customers help each other.... User answers increased by 45%. The reply rate reached 99% with customers leading the responses. The answer rate went above 75% with customers driving the engagement. Unqork created a better self-service experience for their users.
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Gainsight helped Oleeo build a scalable community platform. Oleeo used Gainsight Customer Communities and Product Experience. The new platform increased... customer engagement. Oleeo also saw a strong return on investment. Gainsight made it easy for Oleeo to connect with customers and improve product adoption.
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