Real-World Case Studies and Customer Success Stories with Eloquant

Eloquant helped Serv'élite improve its call center performance. Serv'élite handles over 250,000 calls each year with about 40 agents across... 7 agencies. Eloquant's contact center solution included call-back and personalized routing. Service rate increased by 10 points in a few months. Customer satisfaction rose and agent stress dropped.
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Domplus used Eloquant's online survey solution to better listen to its beneficiaries. The company provides remote support and advice for... social protection organizations. Domplus strengthened its connection with users and improved staff skills. They serve 10 million beneficiaries and deliver 1,000 days of training per year. The solution helped Domplus deliver quality support and gather feedback from service users.
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Eloquant helped Semitag, the Grenoble area public transport network, make travel info more accessible. Semitag wanted to give riders real-time... updates and ticket info by phone. Eloquant set up interactive voice response (IVR) services for Semitag. Now, users can call to get traffic updates and ticket details easily. This made web content available by phone for 450,000 residents across 49 towns.
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Geodis used Eloquant to redesign its customer service across multiple sites. The company set up a customer relations team in... each agency to stay close to clients. The solution enabled smart call distribution by expertise and availability. Geodis tracked performance and measured customer satisfaction. The company saw higher call pick-up and satisfaction rates. New services were offered to clients and daily work improved for staff.
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Eloquant helped the Paris Chamber of Commerce gather feedback from its elected business leaders. The CCI used Eloquant's online survey... solution to consult its members about their business activity and the economic climate. The process made collecting feedback simple and effective. The CCI supports businesses in the Paris region and represents their interests to public authorities.
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Eloquant provided DREAL Centre with a high-availability voice server. This system delivers hydrological information 24/7, especially during flood alerts. DREAL... Centre manages flood risk prevention for 1,600 km of rivers in central France. The solution ensures the public receives timely and reliable flood warnings. Since 2004, Eloquant has supported DREAL Centre in improving public safety communication.
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Eloquant helped Wonderbox collect customer feedback online. Wonderbox sells gift boxes and leisure activities in France and Europe. They wanted... to improve their products and service. With Eloquant, they gathered feedback from customers all the time. This helped them measure satisfaction and make better experiences. Wonderbox now uses feedback to keep improving.
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Rossignol used the Eloquant contact center solution to manage high call volumes during peak winter sports season. The SaaS platform... helped Rossignol keep customer service reliable and smooth. The tool integrated with their IT system and allowed specific numbers by country and service. Rossignol plans to expand to multichannel support for email and social media. The solution helped maintain high service quality for their customers.
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iQera uses Eloquant to improve debt collection through better customer experience. The company combines human and artificial intelligence to support... clients at every stage of the financial cycle. iQera implemented a 360-degree listening system and engaged all internal teams. The approach won a CX award for feedback management. iQera operates 16 sites worldwide with 2,200 employees.
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Orange Bank used Eloquant to improve customer listening and service quality. The bank wanted to match its digital banking offer... to customer expectations. After launch, Orange Bank opened 30,000 accounts in 10 days. Customer feedback guided service improvements. Eloquant helped Orange Bank deliver a smooth, digital-first customer experience.
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Ivalua improved its technical support management with Eloquant. The project enabled multichannel support and international call routing. Ivalua now offers... 24/7 optimized support. Real-time activity monitoring helps manage operations. Over 300 large companies trust Ivalua. The company achieved a 98% customer retention rate.
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Primagaz manages over one million calls each year. They use a chatbot to help customers 24/7. This led to a... 15% increase in client portal traffic in 2019 and 90 orders per week. Customer satisfaction reached 93%. Employees feel more efficient and calm. Conversations with customers are now smoother and more personal.
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SFR used Eloquant's Interview platform to modernize its customer feedback process. Before, SFR collected feedback from mobile and internet customers... using email and internal call robots. They switched to SMS surveys for real-time customer satisfaction tracking. This change made feedback collection simpler and less intrusive. SFR saw higher response rates and faster understanding of customer pain points.
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Eloquant helped King Jouet improve customer experience. King Jouet wanted to better manage customer service interactions and measure satisfaction after... each purchase. Eloquant provided contact center and satisfaction measurement solutions. King Jouet gained a clear view of customer satisfaction and improved internal processes. The company operates over 400 stores and employs 643 people.
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Société du Canal de Provence wanted a multichannel customer relationship solution. They aimed to improve how they manage interactions for... both clients and agents. They started with voice and email channels, planning to add a chatbot later. The unified platform gives a 360-degree view of the customer. This helps make handling requests easier and boosts productivity.
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Eloquant provided conversational tools like chatbots and self-care for Service DSI. These tools help employees quickly find answers to simple... or recurring questions. This reduces the IT department's first-level support workload. IT teams can now focus on more complex or critical requests. The solution improves agility and user experience for the IT service team.
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Eloquant helps a global industrial company manage and enhance customer reviews. The company uses Eloquant's cloud platform to measure satisfaction... and collect feedback. They publish and respond to reviews, addressing negative comments and tracking dissatisfaction. This approach builds trust, improves reputation, and increases customer loyalty. The solution also provides insights for innovation and competitive advantage.
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