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Wholesale Case Studies and Customer Success Stories with Billtrust

 

Werner Electric Minnesota - Wholesale - Medium

Minneapolis, USA

Billtrust helped Werner Electric Minnesota automate accounts receivable. The company achieved a 97% electronic invoice delivery rate and saved $332,000.... Cash application match rates reached 91% across 348,000 invoices. Payments are now collected 3-7 days before due dates. Productivity improved by 50%, and operational cost savings reached $82,000 per year.

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A major plumbing and HVAC distributor - Wholesale - Very Large

USA

Billtrust helped a leading US plumbing and HVAC distributor automate accounts receivable. The company replaced manual billing and cash application... with Billtrust solutions. After implementation, cash receipts increased by 20%. The team achieved a 60%+ envelope match rate and 83% rubric match rate. Automated reminders and self-service invoicing saved time and improved compliance.

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Palmer-Donavin - Wholesale - Medium

Columbus, USA

Billtrust helped Palmer-Donavin improve their order-to-cash process. Palmer-Donavin wanted customers to view and pay invoices online and needed ERP integration.... Billtrust provided a mobile-friendly e-commerce platform and digital billing solutions. Site revenue grew by 83%. Logins increased by 65% and orders by 40%. E-invoicing reached 83% and e-payments doubled from 4% to 8%.

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Johnstone Supply Houston - Wholesale - Medium

Houston, USA

Billtrust helped Johnstone Supply Houston move more customers to digital invoicing. Before, only 53% of customers got invoices digitally. Now,... 85% do. 26% of customers pay invoices online. The company cut costs by reducing manual billing. Customers now get better service with the new system.

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Eckart Supply - Wholesale - Medium

USA

Billtrust eCommerce helped Eckart Supply launch a modern web store. The new platform integrated with their Epicor Eclipse ERP and... showed real-time inventory and customer-specific pricing. After launch, online sales grew from zero to two million dollars per year. The web store reduced manual order handling and phone calls, saving up to 60 hours per week. Customers now order online, making buying faster and easier.

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Design Air - Wholesale - Medium

USA

Billtrust eCommerce helped Design Air, a Midwest HVAC distributor, boost online sales. Their old web store had poor uptime and... limited features. Billtrust delivered a modern site with strong search, security, and product data. Web sales grew 38%. Support calls dropped 25%. Online orders rose steadily in three months.

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Dakota Supply Group - Wholesale - Large

Fargo, USA

Billtrust helped Dakota Supply Group save $60,000 in one year. DSG replaced old billing and payment processes with Billtrust Invoicing... and a customer portal. The team ran an email campaign to move customers to digital payments. DSG saved $44,000 on mailing costs and $14,000 with cluster payments. E-invoicing adoption rose 44%, and 18% of receivables are now paid online.

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Cooper Electric - Wholesale - Large

Cranbury, USA

Billtrust Digital Lockbox helped Cooper Electric automate virtual credit card payment processing. The company saw a 671% increase in digital... payment value and a 50% rise in digital transactions in one year. Cooper Electric saved $120,000 in credit card processing fees in 2020. The solution improved PCI security and freed staff from manual payment tasks. Billtrust now automates digital invoice delivery to 71% of Cooper Electric's customers.

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Blazer Electric Supply Company - Wholesale - Medium

Colorado Springs, USA

Billtrust helped Blazer Electric Supply Company launch a new e-commerce webstore. Before, customers had to manually review old orders to... place new ones. With Billtrust, Blazer gave customers 24/7 self-service, real-time inventory, and easy order tools. The new site integrated with Epicor Eclipse and offered both B2B and B2C features. In 2019, online revenue grew by 175%. Blazer maintained above-average growth for five years.

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A building products distributor - Wholesale - Large

USA

Billtrust Credit and Collections helped a leading US building products distributor cut overdue payments by 31%. The company sped up... credit approvals from two weeks to less than a day. Automated reminders and dispute management reduced late payments by $1 million and cut disputed items by 50%. Daily outbound calls rose 134%, and average daily contacts increased 39%. Revenue grew by 56% after adopting Billtrust solutions.

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A large plumbing and HVAC distributor - Wholesale - Very Large

USA

Billtrust helped a large plumbing and HVAC distributor in the USA automate and scale their accounts receivable processes. The company, with... over 25,000 employees and 1,500 locations, faced growing challenges with manual billing and payment reconciliation. Billtrust's invoicing and cash application solutions enabled 24/7 self-service access for customers and streamlined internal workflows. The distributor saw a 20% increase in cash receipts and achieved over 60% envelope and 83% line-item matching rates. Automation reduced manual work and saved time for internal teams.

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Palmer-Donavin - Wholesale - Medium

Columbus, USA

Billtrust helped Palmer-Donavin improve their order-to-cash process. Palmer-Donavin wanted customers to view and pay invoices online and needed ERP integration.... Billtrust provided e-commerce and digital payment solutions. The new website led to an 83% increase in online revenue and a 65% rise in logins. Electronic invoice submission reached 83%, and electronic payments doubled from 4% to 8%.

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Malin - Wholesale - Medium

Dallas, USA

Malin used Billtrust to automate invoicing and payments. Before Billtrust, staff spent a full day on payment processing. Now, it... takes less than two hours. 91% of customers get electronic invoices. Malin cut 90-day overdue invoices by 78% and 30-day overdue by 74%. The AR team reduced daily processing time by 75%. Billtrust helped Malin manage accounts remotely during the pandemic.

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Johnstone Supply Houston - Wholesale - Medium

Houston, USA

Billtrust helped Johnstone Supply Houston boost digital invoicing from 53% to 85%. Now, 26% of their customers pay invoices electronically.... The new Billtrust portal cut manual processing and mailing costs. Johnstone Supply Houston improved customer satisfaction with a simple online payment process. Their billing team spends less time on paperwork and more on service.

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Eckart Supply - Wholesale - Small

USA

Billtrust eCommerce helped Eckart Supply launch a modern web store. Before, all sales were direct and offline. The new platform... integrated with their ERP and showed real-time inventory and custom prices. Online sales grew from zero to $2 million per year. Staff saved up to 60 hours a week, and customer calls dropped. Most customers now order online for a faster experience.

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Design Air - Wholesale - Medium

USA

Billtrust eCommerce Webstore helped Design Air boost online sales by 38%. The new webstore improved product data, search, and site... stability. Customers now access product info and inventory 24/7. Support calls dropped by 25%. Sales and support teams gained more time for customers. Online sales kept rising in the first three months after launch.

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Dakota Supply Group - Wholesale - Medium

Fargo, USA

Billtrust helped Dakota Supply Group save $60,000 in one year. The company used Billtrust Invoicing to offer flexible billing and... launched a campaign to boost digital adoption. They set up a self-service portal for online invoice viewing and payments. DSG cut $44,000 in mailing costs and increased digital invoice adoption by 44%. Now, 18% of receivables are paid online.

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Cooper Electric - Wholesale - Large

Cranbury, USA

Billtrust Digital Lockbox helped Cooper Electric process virtual credit card payments sent by email. The company automated digital invoice delivery... to 71% of its customers. Cooper Electric saw a 671% increase in total digital payment volume and a 50% rise in touchless digital payments in 2020. They saved $120,000 in credit card processing fees without hiring more staff. PCI security improved through Billtrust’s secure automation.

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Carter Machinery - Wholesale - Large

Salem, USA

Billtrust helped Carter Machinery increase contactless payments by 28%. Carter Machinery used Billtrust's digital invoicing and payment solutions to give... customers more payment options and manage card acceptance costs. The share of e-invoicing rose to 76% of all invoices. ACH payments grew by 36%, reaching 82% of total payments. Card payments dropped by 57%, and Carter Machinery kept customer satisfaction high while reducing paper processing fees.

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A leading American building products distributor - Wholesale - Large

USA

Billtrust helped a major American building products distributor cut overdue payments by 31%. The company faced slow credit approvals and... manual collections. Billtrust Credit reduced approval times from two weeks to less than a day. Billtrust Collections automated outreach, raising daily calls by 134% and contacts by 39%. Revenue grew 56% and disputed items dropped by half. The distributor now uses Billtrust Cash Application for more efficiency.

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Blazer Electric Supply Company - Wholesale - Medium

Colorado Springs, USA

Billtrust helped Blazer Electric Supply Company grow online sales with a new e-commerce webstore. Customers now access inventory, place orders,... and check prices from any device. The solution integrates with Epicor Eclipse and offers both B2B and B2C features. In 2019, Blazer saw a 175% increase in online revenue. The company maintained above-average industry growth for five years.

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Blanchard Machinery - Wholesale - Medium

Columbia, USA

Billtrust Invoicing helped Blanchard Machinery track invoice delivery and give customers 24/7 access to invoices. After switching to Billtrust, 62%... of invoices are now sent electronically. This led to a reduction in days sales outstanding (DSO). Blanchard also adopted Billtrust Cash Application, achieving a 79% match rate. Payments are now received faster, improving cash flow and customer experience.

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White Cap - Wholesale - Large

Atlanta, USA

Billtrust helped White Cap automate cash application and boost online payments. White Cap cut $36,000 in costs by eliminating two... positions and repurposing another. Automation reduced errors and made financial records more accurate. The online portal let customers self-serve, speeding up payments. White Cap's team now focuses on more strategic work, improving efficiency.

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Werner Electric Minnesota - Wholesale - Medium

Minneapolis, USA

Billtrust helped Werner Electric Minnesota automate accounts receivable. The company achieved a 97% electronic invoice delivery rate and saved $332,000.... Cash application match rates reached 91% across 348,000 invoices. Payments are now collected 3-7 days before due dates. Productivity improved by 50%, and operational cost savings hit $82,000 per year.

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Johnstone Supply Houston - Wholesale - Medium

Houston, USA

Billtrust hielp Johnstone Supply Houston het percentage digitaal gefactureerde klanten te verhogen van 53% naar 85%. Nu betaalt 26% van... hun klanten elektronisch via het Billtrust-portaal. Het bedrijf verlaagde de kosten voor printen en verzenden van facturen door minder handmatige verwerking. Klanten krijgen nu snellere en betere service dankzij het vereenvoudigde digitale factureringsproces. Billtrust's e-facturering stimuleerde klanttevredenheid en digitale adoptie.

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Design Air - Wholesale - Medium

USA

Billtrust eCommerce helped Design Air, an HVAC distributor, fix their unreliable webstore. The new site improved product search, data quality,... and uptime. Customers now have 24/7 access to inventory and pricing. Design Air saw a 38% increase in webstore revenue share. Inbound calls dropped by 25%, saving time for sales and support teams.

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Construction Case Studies and Customer Success Stories with Billtrust

 

Vulcan Materials - Construction - Large

Birmingham, USA

Billtrust hielp Vulcan Materials, een grote producent van bouwmaterialen, om hun order-to-cash-processen te automatiseren. Ze implementeerden digitale facturering, cash application... en een online kredietaanvraagoplossing. In 2021 ontving 90% van de klanten hun facturen digitaal, een stijging van 23% ten opzichte van 2020. De matchingpercentages stegen tot 80% dankzij machine learning. Nieuwe kredietaanvragen worden nu binnen een dag beoordeeld en goedgekeurd.

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Sunstate Equipment - Construction - Large

Phoenix, USA

Billtrust Invoicing and Payments helped Sunstate Equipment process 80% digital payments in just 64 days. Sunstate needed a secure, fast... payment solution to improve compliance and speed up internal processing. Billtrust's platform gave customers 24/7 access to view and pay invoices. Over 90% of payments were matched automatically. The project finished nearly a month ahead of schedule.

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Ram Tool - Construction - Large

Birmingham, USA

Billtrust Cash Application helped Ram Tool cut payment processing time from three days to one, a 67% reduction. The company achieved... a 91% match rate for invoice line items. Billtrust Invoicing enabled 40% of customers to switch to e-invoicing in just over a year. Ram Tool no longer needs three full-time staff for billing and collections. Customers now get clear invoices and can pay easily, even during the pandemic.

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Louisiana CAT - Construction - Medium

Reserve, USA

Billtrust helped Louisiana CAT automate accounts receivable and collections. The company used to manage receivables manually with spreadsheets. After adopting... Billtrust solutions, 71% of invoices are now sent electronically. Louisiana CAT achieved a 75% match rate for Digital Lockbox payments. Automated reminders improved on-time payments. Even with a smaller team during the pandemic, they kept cash flow steady and operations running.

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A US heavy equipment rental company - Construction - Large

USA

Billtrust helped a US heavy equipment rental company save $2 million a year by automating accounts receivable. The company unified... AR processes across all branches and reduced credit card payment volume from 58% to 25%. Billtrust Collections eliminated overwork and kept the credit controller team size steady, even as the business grew. In 2024, the team cut Days Sales Outstanding by 7 days and achieved a 91% Collections Effectiveness Index. Now, 89% of invoices are sent electronically and 95.5% of online payments are touchless.

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Carter Machinery - Construction - Large

Salem, USA

Billtrust helped Carter Machinery boost touchless payments by 28%. Carter Machinery used Billtrust's digital invoicing and payment solutions to let... customers pay online and choose their payment method. They improved surcharge calculation and policy compliance. Electronic invoicing rose to 76% of all invoices. ACH payments increased by 36%, reaching 82% of total payments. Card payments dropped by 57%, cutting costs and keeping customers happy.

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84 Lumber - Construction - Large

Eighty Four, USA

Billtrust helped 84 Lumber automate accounts receivable and credit management. The company saved over $15 million per year by cutting... credit card processing costs in half. Digital invoicing and payments reduced shipping costs by more than 50%. 84 Lumber grew credit applications from 5,500 to 8,000 per year without hiring more staff. Employees now spend less time on manual tasks and more on strategic work. Customer experience improved with easier payment options and faster approvals.

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Vulcan Materials - Construction - Large

Birmingham, USA

Billtrust helped Vulcan Materials automate invoicing and payment matching. Vulcan moved 90% of its customers to digital invoicing, a 23%... increase from 2020. Payment matching rates hit 80% after using Billtrust Cash Application. Credit approvals for new customers now take less than a day. Vulcan's customer service team can now focus more on customers, not data entry.

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Sunstate Equipment - Construction - Large

Phoenix, USA

Billtrust Invoicing and Payments helped Sunstate Equipment reach 80% digital payments in just 64 days. Sunstate wanted to boost cybersecurity... and speed up payment processing for its equipment rental customers. They needed a new payment solution live within 90 days. Billtrust delivered a secure portal for viewing and paying invoices. Over 80% of customers used electronic payments in the first month. Customers now have 24/7 access to invoices, and Sunstate sees over 90% payment matching rates.

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Ram Tool - Construction - Large

Birmingham, USA

Billtrust helped Ram Tool, a building materials supplier, automate invoicing and payment matching. Before, Ram Tool processed over 75,000 invoices... monthly by hand, causing delays and poor customer experience. With Billtrust Cash Application and Invoicing, Ram Tool cut cash application time by 67%. The company now matches 91% of payments automatically. Over 40% of invoices are handled through the digital portal. One team member was reassigned thanks to the efficiency gains.

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Louisiana CAT - Construction - Medium

Reserve, USA

Billtrust helped Louisiana CAT automate accounts receivable and collections. The company reached a 75% match rate for digital lockbox payments.... 71% of customers now get invoices electronically. Billtrust Collections let a three-person team work like a team twice as large. Automated reminders improved on-time payments and kept cash flow steady during the pandemic. Louisiana CAT maintained business operations with a smaller, remote collections team.

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A US-based heavy equipment rental company - Construction - Large

USA

Billtrust automated the accounts receivable process for a US-based heavy equipment rental company. The company unified AR practices across all... branches and introduced a surcharge program, saving $2 million annually by shifting payment methods. Billtrust Collections reduced DSO by 7 days and kept the collections team size steady despite growth. 89% of invoices are now sent electronically, and 95.5% of online payments are processed touch-free. The company processes $498 million in payments yearly with over 65,000 transactions.

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84 Lumber - Construction - Large

Eighty Four, USA

Billtrust helped 84 Lumber automate collections and credit processes. The company saved over $15 million per year by cutting credit... card fees in half. 84 Lumber reduced postage costs by more than 50% with digital invoicing and payments. The team handled 8,000 credit applications with no new hires, using Billtrust's automation tools. Employees now spend less time on manual tasks and more on strategic work. Customers benefit from faster payments and a better experience.

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Ram Tool - Construction - Large

Birmingham, USA

Billtrust helped Ram Tool, a construction supply distributor, automate their accounts receivable process. Before Billtrust, Ram Tool manually processed over... 75,000 invoices monthly, taking up to three days for large deposits. With Billtrust Cash Application and Invoicing, Ram Tool reduced payment processing time by 67%. They achieved a 91% line item match rate and 40% customer adoption of the invoicing portal. The automation allowed them to reallocate staff and improve customer experience during the COVID-19 pandemic.

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84 Lumber - Construction - Large

Eighty Four, USA

Billtrust helped 84 Lumber modernize accounts receivable and collections. The company cut credit card fees by over $15M annually and... reduced postage costs by more than 50%. 84 Lumber scaled credit applications from 5,500 to 8,000 per year without hiring new staff. The digital credit application process sped up approvals and improved data accuracy. Employees now focus on higher-value work, and customers benefit from a better payment experience.

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Medical Devices Case Studies and Customer Success Stories with Billtrust

 

Össur - Medical Devices - Large

Reykjavik, Iceland

Billtrust Invoicing and Payments helped Össur, a global leader in orthopedics, fix slow payments and poor customer experience. Their old system... caused delays and made tracking invoices hard. Billtrust gave them a real-time dashboard and a better customer portal. Now, Össur tracks payments faster and serves customers better. They saw fewer late payments and better cash flow. Both staff and customers are happier with the new system.

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Natus Medical Incorporated - Medical Devices - Large

Pleasanton, USA

Billtrust BPN helped Natus Medical Incorporated automate virtual card payments. The company processed nearly 3,000 payments worth $11.8 million in... three months, with 60% paid by virtual cards. Manual processes were cut in half, saving over 1,600 hours per year. Weekly exceptions dropped to 5-10, taking minutes instead of a full day. Natus now receives payments faster and can focus on strategic projects.

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A leading US medical equipment supplier - Medical Devices - Very Large

USA

Billtrust Digital Lockbox helped a leading US medical equipment supplier save over $2. 2 million in 2020. The company automated...43,742 virtual card payments worth $219 million. Before Billtrust, three full-time staff managed 2,500 monthly payments manually, costing over $6 million a year in fees. Billtrust automated payment processing and reduced costs by using Level II/III data. Staff could focus on other projects, and payment efficiency improved.

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Ambu - Medical Devices - Large

Copenhagen, Denmark

Billtrust Digital Lockbox helped Ambu, a medical device maker, save nearly €600,000 in card processing costs. Ambu automated virtual card... payment processing, cutting 865 hours of manual work in seven months. The company raised automated matching rates from 45% to over 90%. Ambu managed more than 80 daily payment requests with just 1.5 staff, supporting growth without hiring. Billtrust enabled Ambu to secure better transaction discounts and streamline accounts receivable.

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Össur - Medical Devices - Large

Reykjavik, Iceland

Billtrust Invoicing helped Össur, a global leader in non-invasive orthopedics, fix payment delays and improve cash flow. Their old system... caused slow payments and poor data transparency. Billtrust gave them real-time dashboards and a better customer portal. The new system made collections faster and improved customer satisfaction. Össur saw strong year-over-year growth in collections and better feedback from customers and staff.

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Natus Medical Incorporated - Medical Devices - Medium

Pleasanton, USA

Natus Medical used Billtrust BPN to automate virtual card payment processing. The company cut manual processes by half after a... smooth implementation. In three months, Natus processed nearly 3,000 payments worth $11.8 million, with 60% via virtual cards. Weekly exceptions dropped to 5–10, and payment handling time fell from a day to minutes. The AR team now spends more time on strategic projects and can better predict customer payment behavior.

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A leading US medical equipment distributor - Medical Devices - Very Large

USA

Billtrust Digital Lockbox helped a major US medical equipment distributor save over $2. 2 million in fees in 2020. The...company automated virtual card payments, handling $219 million across 43,742 transactions. Before Billtrust, three full-time staff processed 2,500 payments monthly, costing over $6 million a year in fees. With Billtrust, the team managed more payments efficiently and redeployed staff to strategic projects. The solution reduced manual work and improved payment processing speed.

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Ambu - Medical Devices - Large

Ballerup, Denmark

Ambu used Billtrust Digital Lockbox to automate virtual card payment processing. The company saved about 865 hours of manual work... in seven months. Ambu reached 96% Level 2/3 rates, saving nearly $600,000. Automated match rates rose from 45% to over 90%. Ambu managed more payments without hiring more staff.

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Medical equipment supplier (one of the oldest and largest healthcare companies in the United States) - Medical Devices - Very Large

USA

Billtrust Digital Lockbox helped a leading US medical equipment supplier save over $2. 2 million in annual fees by automating...virtual card payment processing. The company faced high costs and manual work handling 2,500 virtual credit card payments monthly. Billtrust automated payment acceptance and optimized Level II/III data, reducing interchange fees. In 2020, they processed $219 million across 43,742 payments. Several employees were reassigned to strategic projects, boosting efficiency.

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Össur - Medical Devices - Large

Reykjavik, Iceland

Billtrust Invoicing and Payments helped Össur, a global leader in orthopedics, fix payment delays and improve collections. Össur faced slow... credit card and ACH payments, poor data visibility, and a hard-to-use portal. Billtrust delivered a real-time dashboard and a better customer portal in just six months. Össur now has faster collections, smoother transactions, and higher customer satisfaction. Automation and real-time updates improved cash flow and made AR operations more efficient.

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Manufacturing Case Studies and Customer Success Stories with Billtrust

 

OMEGA Engineering - Manufacturing - Large

Norwalk, USA

Billtrust helped OMEGA Engineering digitize 50% of its invoices. The company saved 200 hours of manual data entry. OMEGA used... Billtrust's AP Portal Delivery to manage invoices from different accounts payable systems. The solution improved invoice delivery accuracy and speed. Within five months, OMEGA increased email invoice adoption by 50% and reduced EDI entry time by four hours per week.

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Daikin Comfort Technologies North America - Manufacturing - Large

Houston, USA

Billtrust’s Invoicing & Payments helped Daikin Comfort Technologies North America boost digital invoicing. After targeted campaigns, 62% of Daikin’s customers... now receive digital invoices, up from 13%. The company saw a 376% increase in e-invoicing customers in one year. Daikin expects to save over $600,000 in three years by reducing print and mail costs. Billtrust’s eSolutions Team played a key role in driving adoption.

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Advanced polymer manufacturer - Manufacturing - Large

Billtrust Invoicing helped an advanced polymer manufacturer cut billing costs by over 50%. The company wanted to improve its billing... system and customer experience. They integrated Billtrust with their QAD ERP system for seamless invoicing. Billtrust enabled multi-channel invoice delivery and easy tracking. E-adoption rates increased by 70%. Customer service productivity also improved with the Client Connect platform.

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SPI - Manufacturing - Medium

USA

SPI used Billtrust to reduce administrative burdens in accounts receivable. Billtrust's AI-powered AR platform automated payment processing and invoicing. This... let SPI's teams focus more on customer service and company growth. Flexible payment options and self-service portals improved the payment experience. SPI saw fewer disputes and faster credit approvals. The solution helped SPI build stronger customer loyalty.

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Daikin Comfort Technologies North America - Manufacturing - Large

Houston, USA

Billtrust helped Daikin Comfort Technologies North America move from paper to digital invoicing. Daikin ran campaigns to encourage customers to... switch to electronic billing. Within a year, the share of customers receiving digital invoices jumped from 13% to 62%. This was a 376% increase in e-invoicing adoption. Daikin expects to save over $600,000 in three years from this change.

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Advanced polymer manufacturer - Manufacturing - Large

Billtrust Invoicing helped a leading polymer manufacturer cut billing costs by over 50%. The company wanted to improve its billing... system and save money. Billtrust integrated with their ERP system and let them send invoices by mail, email, fax, and online. Customers could view and pay bills on a secure website. The manufacturer saw a 70% increase in electronic billing adoption and higher customer satisfaction.

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OMEGA Engineering - Manufacturing - Large

Norwalk, USA

Billtrust AP Portal Delivery helped OMEGA Engineering digitize 50% of its invoices in five months. The team reduced manual EDI... invoice entry by four hours each week. Before, 85% of OMEGA's customers got invoices by mail, causing delays and errors. Billtrust's solution let OMEGA send invoices through over 200 AP systems and track delivery. This improved efficiency and gave better insight into invoice status.

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Advanced Polymer Manufacturer - Manufacturing - Medium

Billtrust Invoicing helped an advanced polymer manufacturer cut billing costs by over 50%. The company integrated Billtrust with their QAD... ERP system for seamless billing. Customers could now receive invoices by mail, email, fax, or online. eAdoption rates grew by 70 percent. Customer service productivity improved with Billtrust’s Client Connect platform.

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Packaged Ice Manufacturer - Manufacturing - Large

USA

Billtrust helped a leading packaged ice manufacturer boost their cash application match rate to 85%. The company serves over 80,000... customer locations in the U.S. They used Billtrust Cash Application and Invoicing to automate payment matching and offer digital billing options. Targeted campaigns increased digital invoice adoption to 67% of customers. The company saw a 530% year-over-year rise in portal payments and saved on postage fees. Internal processes became more efficient, letting staff focus on strategic work.

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Automotive Case Studies and Customer Success Stories with Billtrust

 

WORLDPAC - Automotive - Large

Cranbury, USA

Billtrust helped WORLDPAC lower its average days sales outstanding to 27 days. WORLDPAC automated billing and payments, giving customers flexible... ways to view and pay invoices. Billtrust Digital Lockbox sped up payments by 3.5 days and automated over $16 million in payments in six months. WORLDPAC saved $170,000 a year in credit card processing costs. Digital payments rose by 80% in three months.

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Malin - Automotive - Medium

Dallas, USA

Billtrust helped Malin, a dealer of goods handling equipment, cut overdue invoices by 78%. Malin used Billtrust Invoicing, Cash Application,... AP Portal Delivery, and Collections to automate billing and payments. 91% of customers now get electronic invoices. The team reduced daily payment processing time by 75%. Malin's staff can now focus on strategic work, and remote order-to-cash operations became possible during the pandemic.

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WORLDPAC - Automotive - Large

Cranbury, USA

Billtrust helped WORLDPAC cut its average days sales outstanding to 27 days. WORLDPAC automated invoice delivery and payment options for... customers. 27% of invoices are now paid digitally, up 80% in three months. Billtrust Digital Lockbox sped up payments by 3.5 days and automated over $16 million in payments in six months. WORLDPAC saves $170,000 a year in credit card processing fees.

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Southwest International Trucks - Automotive - Medium

Dallas, USA

Billtrust helped Southwest International Trucks cut down days to payment. The company used Billtrust’s billing portal and Karmak Fusion integration.... Customers now pay online and see invoices in a self-service portal. The AR team spends less time on manual tasks and more on valuable projects. Customer calls for invoice copies dropped. The customer experience improved with digital payment options.

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WORLDPAC - Automotive - Large

Cranbury, USA

Billtrust helped WORLDPAC cut their average days sales outstanding to 27 days. The auto-part distributor automated invoicing and payments, giving... customers more ways to pay. Billtrust Digital Lockbox sped up payments by 3.5 days and automated over $16 million in payments in six months. WORLDPAC saved $170,000 a year in credit card processing fees. Digital invoicing adoption rose 80% in three months.

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Southwest International Trucks - Automotive - Medium

Dallas, USA

Billtrust helped Southwest International Trucks cut down days to pay and reduce manual work. The company used Billtrust’s billing portal,... integrated with Karmak Fusion, to let customers view invoices and pay online. This change lowered calls and emails for invoice resends and reduced duplicate payments. The AR team now spends less time on manual tasks and more on valuable projects. Customers enjoy a self-service portal for invoices and payments.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Billtrust

 

Ward Transport and Logistics - Transportation/Trucking/Railroad - Large

Pennsylvania, USA

Billtrust helped Ward Transport and Logistics automate over $80 million in payments. The company used Billtrust Digital Lockbox and AP... Portal Delivery to process ACH, wire, and credit card payments. Ward saved more than 1,300 hours of manual work since the start of the year. Monthly ACH payment volume grew from $2 million to $12 million. Customers and staff now enjoy a faster, easier payment experience.

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Transportmakelaar - Transportation/Trucking/Railroad - Large

USA

Billtrust Cash Application helped a transport broker automate payments and remittances. The company serves over 7,000 customers and 30,000 carriers... across North America. Manual order-to-cash processes became unmanageable as the business grew. Billtrust automated cash application, invoicing, and payments. The broker achieved a 91% match rate for lockbox payments and 86% for electronic payments. Billtrust also enabled digital and paper invoice management for customers.

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Ward Transport and Logistics - Transportation/Trucking/Railroad - Large

Pennsylvania, USA

Billtrust helped Ward Transport and Logistics automate over $80 million in payments. The company used Billtrust Digital Lockbox and AP... Portal Delivery to process ACH, wire, and credit card payments. Ward saved more than 1,300 hours of manual work each year. ACH payment volume grew from $2 million to $12 million per month. The team now matches payments in minutes instead of hours. Customer and employee satisfaction improved quickly after implementation.

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Ein Transportvermittler - Transportation/Trucking/Railroad - Large

USA

Billtrust half einem großen Transportvermittler, seine Order-to-Cash-Prozesse zu automatisieren. Das Unternehmen verwaltet Zahlungen für über 7.000 Kunden und 30.000 Spediteure.... Mit Billtrust Cash Application erreichte es eine 91% Zuordnungsquote bei Scheckzahlungen und 86% bei elektronischen Zahlungen. Die Lösung integrierte Rechnungsstellung und Zahlungsabgleich. Kunden können Rechnungen jetzt digital einsehen und bezahlen.

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Action Carting Environmental Services - Transportation/Trucking/Railroad - Medium

New York, USA

Billtrust helped Action Carting Environmental Services boost digital payments. The company ran three targeted email campaigns to encourage customers to... use online billing and payment. By 2020, digital payments rose by $2 million, with 51% of customers receiving electronic invoices and 32% paying online. Action Carting processed over 14,000 ACH payments and nearly 18,000 credit card payments in one quarter. The team saved 70 hours per month and $23,000 per year on postage.

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Transportation Broker - Transportation/Trucking/Railroad - Medium

Billtrust Cash Application helped a transportation broker automate their order-to-cash process. The broker managed accounts receivable for over 7,000 customers... and 30,000 carriers. Manual invoicing and payments were a challenge as the business grew. Billtrust delivered a custom solution, integrating invoicing and payments with a remittance-only file. The broker achieved a 91% match rate for lockbox payments and 86% for electronic payments. Billtrust also enabled digital and mailed invoice options for customers.

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Consumer Goods Case Studies and Customer Success Stories with Billtrust

 

Acushnet - Consumer Goods - Large

Fairhaven, USA

Billtrust Cash Application helped Acushnet fix slow, error-prone payment processing. Before, Acushnet used an old ACH system and a faulty... online portal. This caused many mistakes and wasted time. With Billtrust, credit card payment matching hit 100%. ACH matching reached 99.5%. OCR matching averaged 85%. The new system saved about 20 hours of manual work each day. Staff no longer needed overtime to handle payments.

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SmileMakers - Consumer Goods - Small

Spartanburg, USA

Billtrust Digital Lockbox helped SmileMakers automate about 8,500 virtual credit card payments worth $3. 8 million in one year. The...solution saved the accounting team over 200 hours of manual work annually. SmileMakers now processes more payments with fewer staff. Customers are encouraged to pay with virtual cards. Payment matching is more accurate and customer satisfaction improved.

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Packaged ice manufacturer (unnamed) - Consumer Goods - Large

USA

Billtrust helped a leading packaged ice manufacturer improve payment matching rates to 85%. The company serves over 80,000 customer locations... in the USA. Billtrust Cash Application and Invoicing automated payment reconciliation and enabled digital invoicing. 67% of customers now receive digital invoices, saving annual postage costs. Payments through the customer portal increased by over 530% year-over-year. Internal processes became more efficient, letting staff focus on key initiatives.

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Acushnet - Consumer Goods - Large

Fairhaven, USA

Billtrust Cash Application helped Acushnet fix slow, error-prone payment matching. Before, Acushnet used an old ACH process and a portal... that caused many mistakes. Customers were unhappy and staff spent too much time fixing errors. With Billtrust, payment matching rates jumped to 100% for credit cards, 99.5% for ACH, and 85% for OCR. Manual work dropped by 20 hours a day. Staff no longer needed overtime to process payments.

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CPG manufacturer - Consumer Goods - Very Large

Billtrust Credit helped a European CPG manufacturer cut credit approval times from days to hours. The company needed to scale... credit operations after rapid growth and acquisitions. Billtrust built a simple online credit application, reducing manual calls and faxes. The manufacturer now achieves over an 80% response rate and processes applications in less than a day. They benefit from automated references, real-time scores, and comprehensive credit reports.

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SmileMakers - Consumer Goods - Medium

Spartanburg, USA

Billtrust Digital Lockbox helped SmileMakers automate about 8,500 virtual credit card payments, totaling $3. 8M, in the first year. The...solution saved their accounting team 200 hours of manual work. SmileMakers now processes more payments with fewer resources. Customers are happier and cash application is more accurate. The company encourages more virtual card payments with this scalable solution.

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Information Technology and Services Case Studies and Customer Success Stories with Billtrust

 

Unnamed global technology provider (FORTUNE 1000) - Information Technology And Services - Very Large

Billtrust helped a global technology provider automate billing and payments. Before, the company mailed 760,000 invoices monthly, straining internal teams.... Billtrust's solution enabled flexible payment options and 24/7 invoice access. Electronic invoicing adoption reached 71%. The company exceeded its goal by moving 33,000 customers to digital billing, now sending over 1 million invoices monthly, with 800,000 by email.

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Technologieanbieter (FORTUNE 1000) - Information Technology And Services - Very Large

Billtrust half einem globalen Technologieanbieter, die Rechnungsstellung zu automatisieren. Vorher verschickte das Unternehmen 760.000 Rechnungen monatlich per Post. Mit Billtrust... stieg der Anteil elektronischer Rechnungen auf 71 %. Über 33.000 Neukunden wurden auf digitale Rechnungen umgestellt. Jetzt werden monatlich über eine Million Rechnungen, davon 800.000 per E-Mail, weltweit versendet.

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A leading IT distributor - Information Technology And Services - Very Large

USA

Billtrust Invoicing helped a leading IT distributor save over $2 million in postage costs. The company automated accounts receivable and... increased electronic invoice delivery from 3% to 80%. Billtrust Cash Application boosted straight-through-processing rates from 58% to 79%, adding 12,000 automated payments monthly. Customers now get invoices faster and payments are processed more accurately. The distributor scaled operations while reducing manual work and improving efficiency.

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Leading IT distributor (Fortune 500) - Information Technology And Services - Very Large

USA

Billtrust Invoicing helped a Fortune 500 IT distributor save over $2 million in postage by moving from 3% to 80% electronic invoice delivery. The company automated... accounts receivable and improved payment processing with Billtrust Cash Application, raising straight-through processing from 58% to 79%. Billtrust’s eSolutions Team supported the transition to digital invoicing. The distributor now gets paid faster and handles more payments with less manual work. Billtrust’s AR automation enabled the company to scale as it grew.

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Research Case Studies and Customer Success Stories with Billtrust

 

Medisch onderzoeksbureau - Research - Medium

Billtrust Digital Lockbox helped a medical research lab automate over $8 million in virtual card payments each month. Before Billtrust, the... lab processed more than 500 payments monthly by hand, costing $100,000 in fees and labor. With automation, payment volume grew to 800+ per month and manual processing time dropped by 90%. The lab now saves over $40,000 monthly in costs. Billtrust also reduced PCI compliance risks for the lab.

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Unabhängiges biomedizinisches Forschungsinstitut - Research - Medium

Billtrust Digital Lockbox helped a biomed research institute cut manual payment processing time by over 90%. The institute automated over... 800 virtual card payments monthly, totaling more than $8 million. Monthly fee and labor cost savings exceeded $40,000. Billtrust’s PCI-certified solution reduced compliance risk. The institute now handles more payments as it grows, with less manual work.

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Independent biomedical research institute - Research - Medium

Billtrust Digital Lockbox helped an independent biomedical research institute automate virtual credit card payments. The institute reduced manual AR processing... times by over 90%. Monthly payment volumes increased from 500+ to 800+, totaling over $8 million. The solution cut processing fees and labor costs by more than $40,000 each month. Billtrust also reduced PCI compliance risk for the institute.

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Entertainment Case Studies and Customer Success Stories with Billtrust

 

Kinepolis - Entertainment - Large

Brussels, Belgium

Billtrust Collections helped Kinepolis, a large international cinema chain, cut their DSO from 41 to 28 days. Late invoices dropped... from 60% to 40%. Kinepolis used to manage collections manually and separately in each department. Billtrust automated and centralized their accounts receivable process. Now, Kinepolis teams work together with weekly reports and monthly meetings. The software adapts as Kinepolis grows in new countries.

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Kinepolis - Entertainment - Large

Brussels, Belgium

Billtrust Collections helped Kinepolis cut days sales outstanding from 41 to 28 days. The international cinema chain also reduced overdue... invoices from 60% to 40%. Kinepolis centralized its collections process and automated reporting with Billtrust. The accounting team now coordinates better with sales and other departments. Monthly software updates and annual reviews keep the solution aligned with Kinepolis' needs. Kinepolis expanded into new countries with Billtrust supporting their growth.

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Insurance Case Studies and Customer Success Stories with Billtrust

 

HDI Global Insurance - Insurance - Large

Hannover, Germany

Billtrust Cash Application helped HDI Global Insurance automate payment matching. Before, HDI used manual processes for accounts receivable and cash... allocation. This caused slow billing and poor cashflow visibility. Billtrust Invoicing and Payments let brokers manage invoices online. Billtrust Cash Application automated payment matching. Billtrust Collections reduced manual work. Now, 100% of invoices go out electronically. Unused cash volume dropped by 40%. Days sales outstanding fell by at least 5 days. Reporting is stronger and brokers have better access.

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HDI Global Insurance - Insurance - Very Large

Hannover, Germany

Billtrust helped HDI Global Insurance automate payment matching and invoice delivery. Before, HDI used manual processes that slowed cash flow... and made tracking hard. Billtrust Invoicing and Payments gave brokers a single online portal for all invoices. The Cash Application automated payment matching, cutting unmatched invoice items by 40%. HDI reduced days sales outstanding by at least 5 days. Now, 100% of customers get invoices electronically, and reporting is much better.

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Pharmaceuticals Case Studies and Customer Success Stories with Billtrust

 

Anda - Pharmaceuticals - Large

Weston, USA

Billtrust helped Anda automate virtual card acceptance. Anda increased electronic card transactions by 67%. The team processed 3,000 electronic card... transactions in six months. Annual payment processing costs dropped by $110,000. Card processing rates fell from 2.9% to 2.1%. Billtrust Digital Lockbox made payment handling faster and easier for Anda's finance team.

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Anda - Pharmaceuticals - Large

Weston, USA

Billtrust Digital Lockbox helped Anda automate virtual card acceptance. Anda processed $1.3 million in payments in the first month. The... team increased electronic card transactions by 67% in six months. Annual savings reached $110,000. The card processing rate dropped from 2.9% to 2.1%. Manual work for the accounts receivable team was reduced.

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Consumer Services Case Studies and Customer Success Stories with Billtrust

 

Alertis - Security Solutions - Small

Belgium

Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools, making collections more efficient.... Alertis improved current receivables by 10% and kept overdue balances under 10%. Revenue nearly doubled during this period. Integration with credit scoring and invoice providers reduced risk and sped up payments.

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Other Industry Case Studies and Success Stories with Billtrust

 

EY Global Services - Professional Services - Very Large

London, UK

Billtrust helped EY Global Services send 125 billion electronic invoices worldwide. EY needed to meet local e-invoicing rules in over... 150 countries. Billtrust provided a unified solution that worked with SAP and supported many delivery methods, including PEPPOL and Ariba. The partnership reduced manual work for finance teams and improved customer and employee experience. EY is now ready for new EU e-invoicing regulations and streamlined its billing processes.

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Alertis - Security & Safety Solutions - Medium

Belgium

Billtrust Collections helped Alertis automate accounts receivable. Before, Alertis managed collections manually, which was slow and inefficient. With Billtrust, Alertis... reduced overdue payments to under 10% of outstanding balances. 96% of customers now pay on time, a 10% improvement. Revenue nearly doubled since using Billtrust. The solution also made it easier for customers to view and pay invoices online.

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Action Carting Environmental Services - Environmental Services - Medium

New York, USA

Billtrust helped Action Carting Environmental Services move to digital billing and payments. The company ran three email campaigns to encourage... customers to use online payment options. In Q3 2020, they received over 14,000 ACH payments worth $7.3 million, a 34% increase from Q1 2018. Credit card payments also rose to 18,000, totaling $12.4 million, up 17%. Digital payment volume grew by $2 million. Action Carting now saves 70 work hours and $23,000 in mailing costs each year.

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EY Global Services - Professional Services - Very Large

London, UK

Billtrust helped EY Global Services send 125 billion electronic invoices worldwide. EY needed to meet local e-invoicing rules in over... 150 countries. Billtrust automated invoicing and reduced manual work for finance and customer teams. The solution integrated with SAP and supported many delivery methods, including PEPPOL and Ariba. EY improved compliance, sped up implementation, and made processes simpler for staff and clients.

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Alertis - Security & Safety Solutions - Medium

Belgium

Billtrust Collections helped Alertis automate its accounts receivable process. Alertis, a security solutions provider, moved from manual payment collection to... a digital system. Overdue receivables dropped to under 10% of total outstanding, and 96% of receivables are now current. Alertis nearly doubled its revenue after implementing Billtrust. The company also integrated credit checks and digital invoicing for faster payments.

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