Billtrust Overview

Billtrust's intelligent AR solutions simplify B2B payment interactions and boost cash flow through automation. Customized invoicing and secure payments enhance buyer experiences and hasten cash applications.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Collaboration, as the business use cases that they have been most satisfied with while using Billtrust.

Other use cases:

  • Payment Management
  • Contact List Management
  • Account Management
  • Billing And Invoice Management
  • Workflow Management
  • Training & Onboarding
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Billtrust.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Visibility
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Stakeholder Relations
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Billtrust Use-Cases and Business Priorities: Customer Satisfaction Data

Billtrust's features include Personalization. and Billtrust support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Billtrust analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We have seen a definite increase in customer satisfaction both internal and external since moving to Billtrust...." Peer review by Brad Wheelus, Credit Manager, Exide Technologies

Billtrust, belong to a category of solutions that help Revenue Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Billtrust

Top Industries

  • Wholesale
  • Utilities
  • Construction

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Billtrust is popular in Wholesale, Utilities, and Construction and is widely used by Mid Market, Enterprise, and Large Enterprise.

Billtrust Customer wins, Customer success stories, Case studies

Why is Billtrust the best choice for Customer Feedback Management?

How does Billtrust facilitate Rating And Review Management?

What benefits does Billtrust offer for Collaboration?

How can Billtrust enhance your Payment Management process?

How does Billtrust facilitate Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Billtrust solved their Revenue Management needs. Cuspera uses 369 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

Ward Transport and Logistics - Transportation/Trucking/Railroad

Billtrust helped Ward Transport and Logistics automate over $80M in payments. The company used Billtrust Digital Lockbox and AP Portal Delivery to digitize ACH, wire, and credit card payments. Ward s...aved more than 1,300 hours in manual labor. ACH remit volume grew from $2M to $12M per month. Payment accuracy and internal efficiency improved across the business.

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Vulcan Materials - Construction

Billtrust automated invoicing helped Vulcan Materials move 90% of customers to digital invoices, a 23% increase in one year. Billtrust Cash Application improved payment match rates to 80% using machi...ne learning. Billtrust Credit cut new customer credit approval to less than a day. Vulcan Materials' customer service team now spends more time helping customers, not doing data entry.

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Technology Provider - Information Technology And Services

Billtrust automated billing and payments for a global technology provider. The company previously mailed 760,000 invoices monthly, straining resources. Billtrust's payment portal and electronic adopt...ion team helped convert customers to digital invoicing. The provider achieved a 71% electronic presentment rate and converted over 33,000 customers in one year. They now email 800,000 bills monthly and send over one million bills internationally.

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Sunstate Equipment - Construction

Billtrust Invoicing and Payments helped Sunstate Equipment go live with a new payment portal in just 64 days. Customers now have 24/7 access to invoices. Over 80% of enrolled customers made electroni...c payments in the first month. Sunstate also achieved over 90% match rates for RDC, lockbox, and electronic payments. The solution improved compliance and increased customer adoption for this equipment rental company.

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Storage Solutions Company - Construction

Billtrust Digital Lockbox and Payments automated 96% of virtual card payments for Storage Solutions Company. Manual processing took 20+ hours, now it takes just 10 minutes. The company saved $1.8 mil...lion in 2024 by qualifying for better interchange rates. Billtrust's AI analytics helped them see payment trends and improve cash flow. The solution met strict compliance needs and improved team productivity.

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Plumbing/HVAC distributor - Wholesale

Billtrust helped a large plumbing and HVAC distributor automate accounts receivable. The company replaced manual AR processes with Billtrust's invoicing, payments, and cash application solutions. Cas...h receipts increased by 20%. Match rates reached 83% for line items and over 60% for envelopes. The AR team now saves time and meets audit requirements with automated dunning letters.

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Honortrust | Military service in the family: community and workplace

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Peers used Billtrust for customer feedback management and rating and review management

Billtrust Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (5)
Analytics

4.85/5

Read Reviews (17)
Custom Reports

4.56/5

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (5)
Analytics

4.85/5

Read Reviews (17)
Custom Reports

4.56/5

Read Reviews (36)

Software Failure Risk Guidance

?

for Billtrust

Overall Risk Meter

Low Medium High

Top Failure Risks for Billtrust

Billtrust News

Product

Billtrust Launches AI Agents for Collections - PYMNTS.com

Billtrust has introduced AI Agents for Collections, enhancing its software capabilities to streamline and automate the collections process for businesses. This launch aims to improve efficiency and effectiveness in managing accounts receivable.

Product

Billtrust Launches AI-Powered Collections Agentic Procedures ...

Billtrust has launched Collections Agentic Procedures, an AI-powered feature within its Collections solution, aimed at enhancing accounts receivable processes. This new capability uses behavioral data to tailor outreach strategies, improving recovery rates and customer experience. Powered by Billtrust Insights360, it offers finance teams data-driven insights to optimize collections and reduce manual efforts.

Awards

Billtrust Named a Leader in Everest Group's 2025 Order-to-Cash Products PEAK Matrix Assessment

Billtrust Named a Leader in Everest Group's 2025 Order-to-Cash Products PEAK Matrix Assessment

Product

Billtrust Unveils Major Collections Software Innovations, Ushering in a New Era of AI-Powered, Intelligent Accounts Receivable - Yahoo Finance

Billtrust has introduced significant innovations in its Collections software, integrating advanced automation, AI-driven insights, and seamless workflows. New features such as Agentic Email, Cases for dispute management, Credit Review, and Collections Analytics aim to streamline collections, improve compliance, and enhance customer satisfaction. These enhancements are designed to accelerate cash flow and reduce risk for accounts receivable teams.

Billtrust Profile

Company Name

Billtrust

Company Website

https://www.billtrust.com/

HQ Location

Lawrenceville, New Jersey

Employees

251-500

Social

Financials

SERIES D