Billtrust Overview

Billtrust's intelligent AR solutions simplify B2B payment interactions and boost cash flow through automation. Customized invoicing and secure payments enhance buyer experiences and hasten cash applications.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Collaboration, as the business use cases that they have been most satisfied with while using Billtrust.

Other use cases:

  • Payment Management
  • Contact List Management
  • Account Management
  • Billing And Invoice Management
  • Workflow Management
  • Training & Onboarding
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Billtrust.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Visibility
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Stakeholder Relations
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Billtrust Use-Cases and Business Priorities: Customer Satisfaction Data

Billtrust's features include Personalization. and Billtrust support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Billtrust analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We have seen a definite increase in customer satisfaction both internal and external since moving to Billtrust...." Peer review by Brad Wheelus, Credit Manager, Exide Technologies

Peer review evidence (same sources as the product rating summary)

"...Since we engaged Billtrust our customer satisfaction has definitely gone up...." Peer review by Mike Anderson, President, S.W. Anderson
"...By going monthly and by giving our customers more control with online billing statement review capabilities, and more variety in ways to pay, we have seen a great reduction in our DSO...." Peer review by Candace Hoover, Billing Administrator, MAWSA
"Billtrust’s Business Payments Network helped Ambu, a medical equipment manufacturer, handle over 80 daily card processing requests without adding staff. Ambu saved about 865 hours of manual work and reached 96% Level 2/3, saving nearly $600,000. Automated match rates jumped from 45% to over 90%. Ambu can now manage more payments and grow without hiring more people." https://www.billtrust.com/-/media/assets/case-studies/ambu-case-study-cs-cs55.pdf

Billtrust, belong to a category of solutions that help Revenue Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Billtrust

Top Industries

  • Wholesale
  • Utilities
  • Construction

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Billtrust is popular in Wholesale, Utilities, and Construction and is widely used by Mid Market, Enterprise, and Large Enterprise.

Billtrust Customer wins, Customer success stories, Case studies

What benefits does Billtrust offer for Customer Feedback Management?

What makes Billtrust ideal for Rating And Review Management?

How efficiently Does Billtrust manage your Collaboration?

How does Billtrust address your Payment Management Challenges?

Why is Billtrust the best choice for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Billtrust solved their Revenue Management needs. Cuspera uses 369 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

 

Advanced Polymer Manufacturer - Manufacturing - Medium

Billtrust Invoicing helped an advanced polymer manufacturer cut billing costs by over 50%. The company integrated Billtrust with their QAD ERP system for seamless billing. Customers could now receive... invoices by mail, email, fax, or online. eAdoption rates grew by 70 percent. Customer service productivity improved with Billtrust’s Client Connect platform.

 

Medical equipment supplier (one of the oldest and largest healthcare companies in the United States) - Medical Devices - Very Large

USA

Billtrust Digital Lockbox helped a leading US medical equipment supplier save over $2.2 million in annual fees by automating virtual card payment processing. The company faced high costs and manual w...ork handling 2,500 virtual credit card payments monthly. Billtrust automated payment acceptance and optimized Level II/III data, reducing interchange fees. In 2020, they processed $219 million across 43,742 payments. Several employees were reassigned to strategic projects, boosting efficiency.

 

Packaged Ice Manufacturer - Manufacturing - Large

USA

Billtrust helped a leading packaged ice manufacturer boost their cash application match rate to 85%. The company serves over 80,000 customer locations in the U.S. They used Billtrust Cash Application... and Invoicing to automate payment matching and offer digital billing options. Targeted campaigns increased digital invoice adoption to 67% of customers. The company saw a 530% year-over-year rise in portal payments and saved on postage fees. Internal processes became more efficient, letting staff focus on strategic work.

 

Leading IT distributor (Fortune 500) - Information Technology And Services - Very Large

USA

Billtrust Invoicing helped a Fortune 500 IT distributor save over $2 million in postage by moving from 3% to 80% electronic invoice delivery. The company automated accounts receivable and improved pa...yment processing with Billtrust Cash Application, raising straight-through processing from 58% to 79%. Billtrust’s eSolutions Team supported the transition to digital invoicing. The distributor now gets paid faster and handles more payments with less manual work. Billtrust’s AR automation enabled the company to scale as it grew.

 

Design Air - Wholesale - Medium

USA

Billtrust eCommerce helped Design Air, an HVAC distributor, fix their unreliable webstore. The new site improved product search, data quality, and uptime. Customers now have 24/7 access to inventory ...and pricing. Design Air saw a 38% increase in webstore revenue share. Inbound calls dropped by 25%, saving time for sales and support teams.

 

A leading labor law firm - Legal Services - Large

USA

Billtrust Digital Lockbox helped a leading labor law firm automate over $80 million in virtual card payments. The firm faced six-figure PCI compliance fines and manual payment processing risks. Billt...rust streamlined invoice delivery and automated credit card capture, ensuring PCI compliance. The law firm saved more than $1 million in card interchange fees and reallocated one full-time employee. Clients now enjoy secure, fast online payments and improved collections efficiency.

Honortrust | Military service in the family: community and workplace

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Peers used Billtrust for customer feedback management and rating and review management

Billtrust Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (5)
Analytics

4.85/5

Read Reviews (17)
Custom Reports

4.56/5

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (5)
Analytics

4.85/5

Read Reviews (17)
Custom Reports

4.56/5

Read Reviews (36)

Software Failure Risk Guidance

?

for Billtrust

Overall Risk Meter

Low Medium High

Top Failure Risks for Billtrust

Billtrust News

Product

Billtrust Turns Payment Behavior into Actionable Signals with Buyer ...

Billtrust has launched new AI-driven Buyer Payment Portal and Cash Forecast capabilities to enhance buyer self-service and improve cash flow visibility. The Buyer Payment Portal provides a branded, self-service experience with smart payment recommendations, while the Cash Forecast feature offers a 13-week AR cash forecast based on live payment behavior. These innovations aim to accelerate collections and improve buyer payment experiences.

Product

Billtrust Adds Buyer Portal to Speed Up B2B Payments

Billtrust has launched a new Buyer Payment Portal and Cash Forecast analytics tool to enhance its B2B accounts receivable software. The portal enables buyers to manage invoices and payments, while the Cash Forecast tool provides a 13-week cash forecast based on payment activity. These tools aim to improve cash flow visibility and streamline AR processes for suppliers.

Executive

Sunil Rajasekar Appointed Chief Executive Officer of Billtrust

Sunil Rajasekar has been appointed as the Chief Executive Officer of Billtrust, succeeding founder Flint Lane, who will remain on the Board of Directors. Rajasekar, with a strong background in technology and leadership roles at companies like Mindbody and eBay, aims to drive Billtrust's growth and innovation in the B2B order-to-cash software market.

Awards

Billtrust Named Among G2's Best Accounting & Finance Software Products ...

Billtrust has been recognized as one of G2's Best Accounting and Finance Products for 2026, marking the second consecutive year it has received this honor. This recognition is based on authentic user reviews highlighting Billtrust's AI-driven platform's impact on accelerating cash flow, reducing risk, and enhancing productivity. The award underscores Billtrust's leadership in B2B accounts receivable automation.

Billtrust Profile

Company Name

Billtrust

Company Website

https://www.billtrust.com/

HQ Location

Lawrenceville, New Jersey

Employees

251-500

Social

Financials

SERIES D