Real-World Case Studies and Customer Success Stories with Barantum CRM

Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's verified blue checkmark. The system made communication more cre...dible and professional. Features like chat analytics, multi-admin access, and real-time reporting made daily work easier. Hi Steel saw up to 90% faster team efficiency and a 70% increase in performance. The solution helped Hi Steel save time and respond to customers quickly.
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Barantum CRM Sales helped PT Borobudur Agung Perkasa improve business operations. The company switched from manual Excel reports to Barantum's real-time sales monitoring system. This change made it e...asier to track sales activities and make quick decisions. After using Barantum, PT BAP saw a 25% increase in operational efficiency compared to the previous year. The CRM system is user-friendly and fits their business needs.
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Barantum omnichannel CRM helped PT Solomon Indo Global (Bromen) improve customer service operations. The system integrated multiple social media and WhatsApp channels into one platform. Automated mes...saging and chatbot features made it easier for the customer service team to respond quickly. The Barantum solution increased daily productivity of the customer service team by up to 90%. Bromen recommends Barantum for companies looking to improve customer service efficiency.
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Barantum Omnichannel CRM helped PT Oasis Waters International speed up customer response times. Before using Barantum, the team took 30 minutes to reply to messages. After switching, replies took onl...y 5-15 minutes. The system's chatbot and broadcast features made it easy to handle many customer chats. Oasis saw a 50% improvement in response speed. The solution helped manage high message volumes from multiple channels.
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Barantum's WhatsApp Official Centang Hijau helped Plaza MINI Senopati build customer trust and manage hundreds of customers at once. Before Barantum, their WhatsApp accounts were blocked when sending... event broadcasts. With Barantum, they can broadcast to 100 customers at once without issues. The system allows multiple users to handle sales, service, and workshop inquiries. Plaza MINI Senopati improved customer service efficiency by 80% using Barantum's verified WhatsApp solution.
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Barantum CRM helped Trit Indonesia improve field sales team management. Before using Barantum, the team struggled to track activities and relied on Excel. After implementation, data entry became easi...er and schedules more organized. The check-in feature ensured real visits and better monitoring. Team performance in visits improved by up to 80%. Discipline in field visits increased by 50%.
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Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's verified blue checkmark. The system made communication more cre...dible and professional. Barantum's analytics and real-time reporting let Hi Steel track daily chats and team performance. The team saw up to 90% faster efficiency and a 70% increase in performance. Customer service became more organized and follow-ups were much quicker.
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Barantum CRM helped Hi Steel improve team efficiency by up to 90%. Hi Steel faced challenges building customer trust on WhatsApp due to lack of verification. Barantum's omnichannel system enabled Wha...tsApp verification and provided real-time analytics. The team now monitors daily chats, follows up with one click, and manages communication more professionally. Barantum's tools made Hi Steel's operations 80% more efficient.
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Barantum CRM helped FKS Multi Agro boost team performance by 70%. The company switched from a previous vendor to Barantum for better pricing and features. Barantum's CRM and call center solution impr...oved communication speed and accuracy. The system offers a user-friendly interface and fast technical support. FKS Multi Agro now enjoys more efficient call center operations and reduced recurring issues.
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Barantum Omnichannel helped Parto.id automate customer communication by up to 80%. Before Barantum, Parto.id struggled to reach customers and manage data in real time. The team faced manual, slow, an...d error-prone processes. With Barantum, they now connect Instagram, Facebook, and WhatsApp in one dashboard. This solution increased efficiency and improved service quality for their retail business.
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Barantum's WhatsApp Official Green Tick helped Plaza MINI Senopati increase customer service efficiency by 80%. The retail company struggled to gain customer trust and manage hundreds of customer int...eractions. With Barantum's verified WhatsApp solution, they built trust and sent messages to all customers at once. The team avoided account bans and improved communication. Fast response times and official verification boosted customer satisfaction.
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Barantum CRM helped PT Borobudur Agung Perkasa boost business operations by 25%. The company switched from manual Excel tracking to Barantum's CRM system. This change made sales reporting real-time a...nd centralized. The sales team now tracks activities and sales stages more clearly. PT BAP can monitor sales and make decisions faster, improving efficiency.
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Barantum Omnichannel CRM helped PT Oasis Waters International cut response times from 30 minutes to just 5–15 minutes. The retail company faced challenges managing high volumes of customer messages m...anually. With Barantum, Oasis integrated all communication channels and improved customer service productivity. The solution enabled faster, more efficient responses across multiple channels. Oasis now handles customer inquiries with greater speed and ease.
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Barantum helped PT Jackal Holidays automate and streamline their call center and ticketing operations. Before Barantum, all ticket sales and payment checks were manual, causing inefficiency and lost ...revenue. With Barantum's omnichannel and WhatsApp API integration, processes became automated, saving time and reducing operational costs. The company achieved up to 85% improvement in call center agent performance. Barantum's features allowed for better tracking of customer cases and more effective communication, making operations easier and more efficient.
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Barantum CRM helped AnterAja centralize all business data in one place. Before Barantum, teams worked without tools and stored files separately, making collaboration hard. With Barantum, AnterAja sta...ndardized and protected their data, improved sales and after-sales support, and automated workflows. The system is user-friendly, flexible, and supports both mobile and web. Productivity increased as data management and reporting became easier. AnterAja also praised Barantum's responsive customer service.
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Barantum CRM Call Center helped SiCepat Ekspres improve their call center efficiency by 45%. SiCepat faced problems with their old on-premise system, including limited data management and reporting. ...They switched to Barantum in 2018 for a cloud-based solution with better customization and maintenance. The new system made it easier to analyze agent productivity and manage customer service. SiCepat now uses Barantum for both call center and sales teams, leading to better service and business growth.
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Barantum CRM helped AnterAja centralize all business data in one place. Before Barantum, teams worked with scattered files and no unified system. With Barantum, AnterAja standardized processes for sa...les and after sales support. The CRM improved productivity and made collaboration easier. AnterAja now manages leads and customer service more effectively using Barantum's features.
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Barantum CRM helped Indopaket, a logistics company, cut response times by 98%. Before Barantum, Indopaket handled complaints manually and took over 5 hours to respond. Now, all customer service runs ...on Barantum, with response times under one hour. The team uses Barantum to map complaints, categorize issues, and track performance. Indopaket improved team performance by up to 90% using Barantum's CRM features.
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Barantum CRM helped PT Kompas Gramedia Xpress organize their logistics operations. The company struggled with manual follow-ups and poor data analysis. Barantum's system improved activity tracking, d...eal management, and ticket management. The call center feature streamlined customer calls. Productivity and customer service improved with accurate data and better usability.
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Barantum CRM helped SF Express increase package confirmation efficiency by 80%. Before Barantum, SF Express used manual WhatsApp broadcasts, which led to account blocks and slow reporting. Barantum's... WhatsApp API integration automated broadcasts and data retrieval. This made communication faster and more reliable. The team now spends less time on manual tasks and more on customer service.
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Barantum CRM Call Center helped SiCepat Ekspres boost call center efficiency by 45%. SiCepat faced issues with their old on-premise system, including poor data management and limited business analysi...s. After switching to Barantum's cloud-based CRM and IVR, they improved agent productivity tracking and call handling. The new system made it easier to monitor KPIs and analyze call data. SiCepat now delivers better customer service and handles more calls effectively.
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Barantum WhatsApp API helped Perguruan Tinggi Ma'had Aisyah speed up their information services by 85%. The school used to struggle with WhatsApp Business because only one person could use the number... at a time. With Barantum's WhatsApp Official Centang Hijau, many users can access the same number. This made team coordination much easier. The verified WhatsApp account also increased trust with students and parents. The team now uses features like message broadcasting and analytics to improve communication.
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Barantum helped Universitas Muhammadiyah Ponorogo (UMPO) improve team productivity by 70-75%. UMPO used Barantum's WhatsApp Centang Hijau to verify their official WhatsApp account. The system made it... easy to move contact data and send messages in bulk. Staff could monitor message delivery and reduce the risk of account blocks. Barantum's user-friendly features made daily work faster and simpler for the UMPO team.
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Barantum Omnichannel helped Wall Street English respond to incoming chats 30% faster. WSE needed a way to manage high message volumes and improve customer service. Barantum integrated all messages in...to one platform, making it easier for the team to reply quickly. The system is simple to use and helps managers monitor team activity. WSE also praised Barantum's fast support, with response times under 10 minutes on weekdays.
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Barantum WhatsApp API helped Ma'had Aisyah College improve service speed by 85%. The college faced challenges using regular WhatsApp Business, which limited user access and made coordination hard. Wi...th Barantum's Official Green Tick solution, multiple users can manage one number, making communication easier. The verified WhatsApp account also increased trust among students and parents. The system now supports better information delivery and coordination.
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Barantum CRM helped Universitas Muhammadiyah Ponorogo (UMPO) improve services by 75%. UMPO used Barantum to get WhatsApp Green Tick verification and centralize communication. Staff no longer enter st...udent numbers one by one. Data moves easily from Excel to the Barantum system. The platform is user friendly and cloud-based, making work faster and easier.
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Barantum Omnichannel helped Wall Street English improve chat response times by 30%. The education company needed a way to manage high volumes of customer messages and streamline marketing communicati...on. Barantum integrated all incoming messages into one platform, making it easier for the FCT team to handle live chats and calls. The system's simple interface allowed users of all ages to work efficiently. Wall Street English now responds to customer chats much faster, improving overall service quality.
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Barantum CRM helped PT Intan Safety Glass, a leading manufacturer in architectural glass, boost productivity by 15%. The company faced challenges with manual data management and slow sales processes ...using Microsoft Office and Google tools. Barantum CRM centralized all sales activities, reduced human error, and improved data processing speed. This led to faster offer generation, increased sales, and reactivation of 5% of previously inactive customers.
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Barantum helped PT Dharma Guna Wibawa manage employees and reach customers in remote areas. PT DGW faced problems with data access and exporting, which hurt their business. Barantum's mobile-friendly... CRM system let staff access and export data in 1-2 minutes, anywhere. The system is easy to use and supports real-time reporting. Staff productivity increased after switching to Barantum. Barantum also provides 24-hour support for any issues.
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Barantum CRM helped Waterco manage sales reports more easily. Before Barantum, Waterco used manual methods like Excel and Word. With Barantum CRM, the team can make and check reports in real time. Ma...nagers can track team KPIs and sales performance daily, weekly, and monthly. Waterco found Barantum easy to use and the support team very responsive. The system improved business efficiency and reporting for Waterco.
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Barantum CRM helped PT Dharma Guna Wibawa manage employees and reach customers in remote areas. PT DGW faced issues with inaccessible and non-exportable data, hurting business operations. Barantum pr...ovided a flexible, mobile-friendly CRM system that works offline and online. The platform enabled real-time data access, fast data export in 1-2 minutes, and user-friendly features for all staff. The Barantum team resolved support issues within 24 hours, improving business efficiency and customer reach.
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Barantum CRM helped Waterco manage daily sales reports more effectively. Before Barantum, Waterco used manual methods like Excel and Word. The CRM system provided real-time report management and cent...ralized data storage. Waterco's team found the system easy to use and efficient. Customer service from Barantum was fast and responsive, improving business operations.
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Barantum Omnichannel CRM helped Nukar.ID improve customer service quality to 99%. Nukar.ID faced issues with OTP delivery using SMS and WhatsApp Business, including frequent account blocks. Switching... to Barantum Omnichannel unified all communication channels in one portal and enabled reliable WhatsApp Official integration. Nukar.ID now manages all messages from one web login, reducing operational hassle. Technical disruptions are nearly zero, and customer satisfaction with Barantum reached 99%.
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Barantum CRM helped Universal BPR boost company productivity by 50-80%. Universal BPR used Barantum CRM to improve sales team performance and increase overall revenue. The CRM system made it easy to ...manage deals, contacts, organizations, tickets, and reports in real time. Staff could quickly follow up with customers and track sales progress. The ticketing system improved customer complaint handling and increased customer satisfaction. Real-time data helped management make fast decisions and improve service quality.
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Barantum Omnichannel CRM helped Nukar.ID boost customer service effectiveness to 99%. Nukar.ID faced issues with SMS OTP delivery and WhatsApp account blocks. Barantum integrated all communication ch...annels, including WhatsApp, Instagram, and social media, into one platform. This made daily operations easier and reduced password management risks. Nukar.ID rated their satisfaction with Barantum at 99%, citing strong support and smooth WhatsApp verification.
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Barantum CRM helped Universal BPR boost company productivity by 50-80%. The bank used Barantum CRM to improve sales team performance and increase turnover. Key features like deals management, contact... organization, ticket tracking, and real-time activity management streamlined operations. Centralized customer data made it easier for agents to access information and follow up. Universal BPR now delivers better customer service and evaluates business performance quickly.
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Barantum Call Center helped GS Lab improve service quality by about 90%. GS Lab had trouble managing customer service across six branches. Each branch used a different phone number, making coordinati...on hard. Barantum's centralized call center made it easy to track complaints and improve efficiency. The system also records and plays back calls, helping GS Lab monitor agent performance. The Barantum technical team responds quickly to support requests.
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Barantum Omnichannel Chat helped Klinik SehatQ improve customer service speed and quality by up to 80%. Before Barantum, the team managed messages manually, causing uneven productivity. Barantum auto...mated message assignment and provided detailed analytics. The reporting and chat traffic analysis features made work scheduling easier. The team now handles messages faster and more efficiently. Fast support from Barantum and user-friendly features led Klinik SehatQ to continue using the platform.
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Barantum Call Center helped GS Lab improve service quality by 90%. GS Lab faced problems managing customer service across six branches. They used Barantum to centralize all customer service calls. Th...is made it easier to track and solve patient issues. The system also improved marketing by 85%. GS Lab now monitors and evaluates staff better with call recording features. The technical support team at Barantum responds quickly and clearly.
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Barantum's omnichannel CRM helped VIVA Apotek reach 1 million members across 100 outlets in Indonesia. The pharmacy faced challenges managing customer communication at scale. With Barantum, they inte...grated WhatsApp and other channels to connect with customers more easily. The WhatsApp bot enabled doctor consultations and improved service. VIVA Apotek now sends messages to millions of customers efficiently, boosting engagement and satisfaction.
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Barantum Omnichannel CRM helped Rokue, a catering company in Jakarta, manage rising customer demand. Rokue used Barantum Chat to let many admins handle WhatsApp messages from one business number. The... system integrated WhatsApp, email, and Instagram into one app, making it easy to track all messages. Rokue improved customer service speed and quality, with satisfaction rising by 85%. Templates in Barantum let the team reply faster and more consistently to customer requests.
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Barantum Omnichannel CRM helped Rokue, a snack catering provider in Jakarta, improve customer service by 85%. Rokue used Barantum to manage high WhatsApp message volumes with multiple admins. The sys...tem integrated WhatsApp, email, and Instagram into one platform. Templates in Barantum made replies faster and more organized. Rokue's sales and service teams now respond quickly and never miss customer orders.
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Barantum helped PT Etos Indonusa manage their customer database in one system. Before Barantum, ETOS did not use a special system for customer data. As ETOS grew, they needed better ways to handle mo...re customers and complaints. Barantum made it easy to track and serve customers across all branches. The system is user-friendly and improved team productivity and efficiency. ETOS uses features like greeting messages and WhatsApp Broadcast to reach customers and send promotions.
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Barantum CRM helped PT Etos Indonusa, a pest control company, move from manual to digital operations. Before Barantum, the team took 30 minutes to respond to messages. After using Barantum, response ...time dropped to 5-15 minutes. Barantum centralized customer data, making it easy to manage and access across branches. The system improved customer service and complaint handling for ETOS.
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Barantum's omnichannel CRM helped VIVA Apotek reach 1 million members across 100 stores in Indonesia. Before Barantum, VIVA Apotek struggled to communicate with their large customer base. With Barant...um, they used WhatsApp and other channels to send messages and manage chats in one system. The WhatsApp bot enabled doctor consultations and customer service options. Only two admins now handle all chats, boosting team efficiency by 20-30%. VIVA Apotek saw faster promotions and higher customer satisfaction with Barantum.
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Barantum CRM Omnichannel helped Lifepack.id boost customer service productivity. Lifepack faced rising WhatsApp messages and struggled to manage replies across separate systems. Barantum's centralize...d platform unified communication, enabled real-time activity monitoring, and automated responses with a chatbot. The easy-to-use interface improved team efficiency and customer satisfaction. Lifepack now manages all business operations, from sales to doctors, on one system.
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Barantum Omnichannel Chat helped PT Jadi Mudah Nusantara speed up their service team by up to 80%. The company faced problems with manual invitation sending, which was often flagged as spam. Barantum...'s verified WhatsApp integration solved this, allowing mass sending with more trust. Features like customer labels and task division improved marketing and customer handling. Service quality and customer trust increased by 80-90% thanks to Barantum's secure system and strong after sales support.
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Barantum CRM helped HAS Environmental track sales team interactions and follow-ups in detail. Before using Barantum, the company struggled with double approaches and tracking sales progress. With Bar...antum, all leads are now in one database, making data neater and sales management more focused. The CRM system reduced the risk of duplicate customer handling and improved progress monitoring. HAS Environmental chose Barantum for its technical support and effective problem-solving.
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Barantum Call Center helped BRI Insurance (BRINS) improve agent productivity and service quality by up to 90%. BRINS chose Barantum for its targeted approach and features that fit their call center n...eeds. The mobile system lets agents work from anywhere, including home. Managers get detailed reports for easy monitoring and evaluation. BRINS recommends Barantum for companies starting or upgrading their call center operations.
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Barantum Call Center helped BRINS improve productivity and service quality by up to 90%. BRINS chose Barantum for its focused features and easy integration with their main system. The mobile Barantum... application lets call center agents work from anywhere, making customer service faster and more responsive. Agents enjoy using the system, and BRINS saw big gains in operational efficiency. Barantum supports BRINS in delivering better insurance services.
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Barantum helped Inspektorat Provinsi Gorontalo improve its consultation services. Before Barantum, the team struggled with manual processes and poor documentation. The WhatsApp-based consultation ser...vice made it easier for stakeholders to get help without visiting the office. The chatbot and autoreply features direct users to the right contact. Service usage increased to about 70–80%. Complaint reporting is now faster and more efficient.
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Barantum CRM, Omnichannel, and Call Center helped PKS speed up services by over 90%. PKS needed a better way to connect with the public and respond fast. Before Barantum, people had to visit local of...fices or wait for slow replies. With Barantum, PKS set up a digital service center. Now, the team can handle calls, chats, and member card checks across Indonesia. PKS serves the community faster and more professionally, reaching more people with less effort.
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Barantum CRM helped Moka POS improve business efficiency and staff performance tracking. Before Barantum, Moka POS struggled to monitor performance and SLA due to a non-centralized system. With Baran...tum, tracking became easier and more accurate. The system automated workflows and supported telesales and call center teams. SLA times shortened, and productivity increased. Moka POS praised Barantum's user-friendly interface and fast, responsive support team.
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Barantum CRM helped Moka POS improve business efficiency and staff performance tracking. Before Barantum, Moka POS struggled with decentralized systems and slow SLA tracking. With Barantum, tracking ...became easier and more accurate. The telesales and call center teams saw shorter SLAs and better productivity. The user-friendly system worked for staff of all ages and education levels.
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Barantum CRM helped PT Nelta Multi Gracia, a national distributor of medical devices, solve delays in marketing visit reports. Before Barantum, reports arrived up to two weeks late due to manual proc...esses. With Barantum CRM, the team now accesses visit data in real-time and responds to issues the same day. The company saw a 70%–80% response rate and up to 90% improvement in performance. Management can now track attendance and marketer achievements more easily, leading to better team strategies.
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Barantum CRM helped Jantra Group Indonesia improve customer service speed and quality. Before Barantum, the team used manual chat, which slowed response times. After switching to Barantum CRM in May ...2024, response rates increased to 70%-80%. The chatbot feature filters messages and makes follow-up easier. The tracking feature lets the team see which customers have been served. Barantum CRM is affordable and meets all the team's needs.
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Barantum CRM helped Summitech grow revenue by 30%. Summitech, a safety tools provider, struggled with slow, incomplete data in their old CRM. Their sales team needed a faster, mobile-friendly solutio...n. Barantum CRM improved data management and team productivity. Features like Meetings and Deals made tracking and planning easier. Now, nine users across multiple regions work more efficiently, boosting sales turnover.
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Barantum CRM helped HAS Environmental track sales team interactions and sales progress in detail. Before using Barantum, HAS Environmental struggled with double approach issues and tracking follow-up...s. With Barantum, all sales data is stored in one database, making the process more organized. The CRM system reduced double approach risks and improved sales monitoring. HAS Environmental now manages sales activities more efficiently and receives strong support from Barantum's team.
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Barantum CRM helped PT Pura Mayungan, an energy company, improve team performance by 50%. Before Barantum, manual attendance and reporting slowed the sales team. Barantum enabled remote check-in, rea...l-time visit recaps, and photo proof of attendance. The team saved time, became more organized, and increased productivity. Sales and service quality improved as a result.
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Barantum CRM helped PT Kompas Gramedia Xpress make their customer service system more organized and easy to use. Before Barantum, staff had trouble tracking follow-ups and analyzing customer needs. W...ith Barantum, they can monitor activities, manage deals, tickets, and calls in one platform. The system improved productivity and made it easier to track and report on business operations. PT KGX saw faster response times and better customer service with Barantum.
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Barantum Omnichannel CRM helped Lifepack.id improve customer service productivity. Lifepack faced challenges managing high WhatsApp message volumes and fragmented communication across teams. With Bar...antum, they centralized all communication, used real-time agent monitoring, and automated responses. The system improved SLA speed, reduced customer service workload, and increased conversion rates. Lifepack's management now tracks all activities in one platform, making it easier to innovate and improve patient communication.
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Barantum CRM helped PT Wook Global Technology improve customer service efficiency. Before Barantum, the team struggled with manual calls and slow outreach. With Barantum's call center and call record...ing features, work became faster and more effective. The customer service team achieved targets and increased productivity by up to 90%. Feedback from customers is now easier to collect and act on. The investment in Barantum matched the benefits received.
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