Real-World Case Studies and Customer Success Stories with Barantum CRM

Barantum Omnichannel CRM helped Nukar.ID improve customer service quality to 99%. Nukar.ID faced issues with OTP delivery using SMS and WhatsApp Business, including frequent account blocks. Switching... to Barantum Omnichannel unified all communication channels in one portal and enabled reliable WhatsApp Official integration. Nukar.ID now manages all messages from one web login, reducing operational hassle. Technical disruptions are nearly zero, and customer satisfaction with Barantum reached 99%.
Show More..

Barantum CRM helped Universal BPR boost company productivity by 50-80%. Universal BPR used Barantum CRM to improve sales team performance and increase overall revenue. The CRM system made it easy to ...manage deals, contacts, organizations, tickets, and reports in real time. Staff could quickly follow up with customers and track sales progress. The ticketing system improved customer complaint handling and increased customer satisfaction. Real-time data helped management make fast decisions and improve service quality.
Show More..

Barantum Omnichannel CRM helped Rokue, a catering company in Jakarta, manage rising customer demand. Rokue used Barantum Chat to let many admins handle WhatsApp messages from one business number. The... system integrated WhatsApp, email, and Instagram into one app, making it easy to track all messages. Rokue improved customer service speed and quality, with satisfaction rising by 85%. Templates in Barantum let the team reply faster and more consistently to customer requests.
Show More..

Barantum helped PT Etos Indonusa manage their customer database in one system. Before Barantum, ETOS did not use a special system for customer data. As ETOS grew, they needed better ways to handle mo...re customers and complaints. Barantum made it easy to track and serve customers across all branches. The system is user-friendly and improved team productivity and efficiency. ETOS uses features like greeting messages and WhatsApp Broadcast to reach customers and send promotions.
Show More..

Barantum CRM helped PT Nelta Multi Gracia, a national distributor of medical devices, solve delays in marketing visit reports. Before Barantum, reports arrived up to two weeks late due to manual proc...esses. With Barantum CRM, the team now accesses visit data in real-time and responds to issues the same day. The company saw a 70%–80% response rate and up to 90% improvement in performance. Management can now track attendance and marketer achievements more easily, leading to better team strategies.
Show More..

Barantum Omnichannel Chat helped Klinik SehatQ improve customer service speed and quality by up to 80%. Before Barantum, the team managed messages manually, causing uneven productivity. Barantum auto...mated message assignment and provided detailed analytics. The reporting and chat traffic analysis features made work scheduling easier. The team now handles messages faster and more efficiently. Fast support from Barantum and user-friendly features led Klinik SehatQ to continue using the platform.
Show More..

Barantum Call Center helped GS Lab improve service quality by about 90%. GS Lab had trouble managing customer service across six branches. Each branch used a different phone number, making coordinati...on hard. Barantum's centralized call center made it easy to track complaints and improve efficiency. The system also records and plays back calls, helping GS Lab monitor agent performance. The Barantum technical team responds quickly to support requests.
Show More..

Barantum Call Center helped GS Lab improve service quality by 90%. GS Lab faced problems managing customer service across six branches. They used Barantum to centralize all customer service calls. Th...is made it easier to track and solve patient issues. The system also improved marketing by 85%. GS Lab now monitors and evaluates staff better with call recording features. The technical support team at Barantum responds quickly and clearly.
Show More..

Barantum CRM helped Jantra Group Indonesia improve customer service speed and quality. Before Barantum, the team used manual chat, which slowed response times. After switching to Barantum CRM in May ...2024, response rates increased to 70%-80%. The chatbot feature filters messages and makes follow-up easier. The tracking feature lets the team see which customers have been served. Barantum CRM is affordable and meets all the team's needs.
Show More..

Barantum CRM helped AnterAja centralize all business data in one place. Before Barantum, teams worked without tools and stored files separately, making collaboration hard. With Barantum, AnterAja sta...ndardized and protected their data, improved sales and after-sales support, and automated workflows. The system is user-friendly, flexible, and supports both mobile and web. Productivity increased as data management and reporting became easier. AnterAja also praised Barantum's responsive customer service.
Show More..

Barantum CRM Call Center helped SiCepat Ekspres improve their call center efficiency by 45%. SiCepat faced problems with their old on-premise system, including limited data management and reporting. ...They switched to Barantum in 2018 for a cloud-based solution with better customization and maintenance. The new system made it easier to analyze agent productivity and manage customer service. SiCepat now uses Barantum for both call center and sales teams, leading to better service and business growth.
Show More..

Barantum helped PT Jackal Holidays automate and streamline their call center and ticketing operations. Before Barantum, all ticket sales and payment checks were manual, causing inefficiency and lost ...revenue. With Barantum's omnichannel and WhatsApp API integration, processes became automated, saving time and reducing operational costs. The company achieved up to 85% improvement in call center agent performance. Barantum's features allowed for better tracking of customer cases and more effective communication, making operations easier and more efficient.
Show More..

Barantum's WhatsApp Official Centang Hijau helped Plaza MINI Senopati build customer trust and manage hundreds of customers at once. Before Barantum, their WhatsApp accounts were blocked when sending... event broadcasts. With Barantum, they can broadcast to 100 customers at once without issues. The system allows multiple users to handle sales, service, and workshop inquiries. Plaza MINI Senopati improved customer service efficiency by 80% using Barantum's verified WhatsApp solution.
Show More..

Barantum CRM helped Hi Steel improve team efficiency by up to 90%. Hi Steel faced challenges building customer trust on WhatsApp due to lack of verification. Barantum's omnichannel system enabled Wha...tsApp verification and provided real-time analytics. The team now monitors daily chats, follows up with one click, and manages communication more professionally. Barantum's tools made Hi Steel's operations 80% more efficient.
Show More..

Barantum CRM helped Trit Indonesia improve field sales team management. Before using Barantum, the team struggled to track activities and relied on Excel. After implementation, data entry became easi...er and schedules more organized. The check-in feature ensured real visits and better monitoring. Team performance in visits improved by up to 80%. Discipline in field visits increased by 50%.
Show More..

Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's verified blue checkmark. The system made communication more cre...dible and professional. Features like chat analytics, multi-admin access, and real-time reporting made daily work easier. Hi Steel saw up to 90% faster team efficiency and a 70% increase in performance. The solution helped Hi Steel save time and respond to customers quickly.
Show More..

Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's verified blue checkmark. The system made communication more cre...dible and professional. Barantum's analytics and real-time reporting let Hi Steel track daily chats and team performance. The team saw up to 90% faster efficiency and a 70% increase in performance. Customer service became more organized and follow-ups were much quicker.
Show More..

Barantum omnichannel CRM helped PT Solomon Indo Global (Bromen) improve customer service operations. The system integrated multiple social media and WhatsApp channels into one platform. Automated mes...saging and chatbot features made it easier for the customer service team to respond quickly. The Barantum solution increased daily productivity of the customer service team by up to 90%. Bromen recommends Barantum for companies looking to improve customer service efficiency.
Show More..

Barantum Omnichannel CRM helped PT Oasis Waters International speed up customer response times. Before using Barantum, the team took 30 minutes to reply to messages. After switching, replies took onl...y 5-15 minutes. The system's chatbot and broadcast features made it easy to handle many customer chats. Oasis saw a 50% improvement in response speed. The solution helped manage high message volumes from multiple channels.
Show More..

Barantum CRM Sales helped PT Borobudur Agung Perkasa improve business operations. The company switched from manual Excel reports to Barantum's real-time sales monitoring system. This change made it e...asier to track sales activities and make quick decisions. After using Barantum, PT BAP saw a 25% increase in operational efficiency compared to the previous year. The CRM system is user-friendly and fits their business needs.
Show More..

Barantum's omnichannel CRM helped VIVA Apotek reach 1 million members across 100 stores in Indonesia. Before Barantum, VIVA Apotek struggled to communicate with their large customer base. With Barant...um, they used WhatsApp and other channels to send messages and manage chats in one system. The WhatsApp bot enabled doctor consultations and customer service options. Only two admins now handle all chats, boosting team efficiency by 20-30%. VIVA Apotek saw faster promotions and higher customer satisfaction with Barantum.
Show More..

Barantum Omnichannel Chat helped PT Jadi Mudah Nusantara speed up their service team by up to 80%. The company faced problems with manual invitation sending, which was often flagged as spam. Barantum...'s verified WhatsApp integration solved this, allowing mass sending with more trust. Features like customer labels and task division improved marketing and customer handling. Service quality and customer trust increased by 80-90% thanks to Barantum's secure system and strong after sales support.
Show More..

Barantum Omnichannel helped Wall Street English respond to incoming chats 30% faster. WSE needed a way to manage high message volumes and improve customer service. Barantum integrated all messages in...to one platform, making it easier for the team to reply quickly. The system is simple to use and helps managers monitor team activity. WSE also praised Barantum's fast support, with response times under 10 minutes on weekdays.
Show More..

Barantum helped Universitas Muhammadiyah Ponorogo (UMPO) improve team productivity by 70-75%. UMPO used Barantum's WhatsApp Centang Hijau to verify their official WhatsApp account. The system made it... easy to move contact data and send messages in bulk. Staff could monitor message delivery and reduce the risk of account blocks. Barantum's user-friendly features made daily work faster and simpler for the UMPO team.
Show More..

Barantum WhatsApp API helped Perguruan Tinggi Ma'had Aisyah speed up their information services by 85%. The school used to struggle with WhatsApp Business because only one person could use the number... at a time. With Barantum's WhatsApp Official Centang Hijau, many users can access the same number. This made team coordination much easier. The verified WhatsApp account also increased trust with students and parents. The team now uses features like message broadcasting and analytics to improve communication.
Show More..

Barantum Call Center helped BRI Insurance (BRINS) improve agent productivity and service quality by up to 90%. BRINS chose Barantum for its targeted approach and features that fit their call center n...eeds. The mobile system lets agents work from anywhere, including home. Managers get detailed reports for easy monitoring and evaluation. BRINS recommends Barantum for companies starting or upgrading their call center operations.
Show More..

Barantum helped Inspektorat Provinsi Gorontalo improve its consultation services. Before Barantum, the team struggled with manual processes and poor documentation. The WhatsApp-based consultation ser...vice made it easier for stakeholders to get help without visiting the office. The chatbot and autoreply features direct users to the right contact. Service usage increased to about 70–80%. Complaint reporting is now faster and more efficient.
Show More..

Barantum CRM helped PT Intan Safety Glass, a leading manufacturer in architectural glass, boost productivity by 15%. The company faced challenges with manual data management and slow sales processes ...using Microsoft Office and Google tools. Barantum CRM centralized all sales activities, reduced human error, and improved data processing speed. This led to faster offer generation, increased sales, and reactivation of 5% of previously inactive customers.
Show More..

Barantum helped PT Dharma Guna Wibawa manage employees and reach customers in remote areas. PT DGW faced problems with data access and exporting, which hurt their business. Barantum's mobile-friendly... CRM system let staff access and export data in 1-2 minutes, anywhere. The system is easy to use and supports real-time reporting. Staff productivity increased after switching to Barantum. Barantum also provides 24-hour support for any issues.
Show More..

Barantum CRM helped Waterco manage sales reports more easily. Before Barantum, Waterco used manual methods like Excel and Word. With Barantum CRM, the team can make and check reports in real time. Ma...nagers can track team KPIs and sales performance daily, weekly, and monthly. Waterco found Barantum easy to use and the support team very responsive. The system improved business efficiency and reporting for Waterco.
Show More..

Barantum CRM helped Moka POS improve business efficiency and staff performance tracking. Before Barantum, Moka POS struggled to monitor performance and SLA due to a non-centralized system. With Baran...tum, tracking became easier and more accurate. The system automated workflows and supported telesales and call center teams. SLA times shortened, and productivity increased. Moka POS praised Barantum's user-friendly interface and fast, responsive support team.
Show More..

Barantum CRM helped PT Wook Global Technology improve customer service efficiency. Before Barantum, the team struggled with manual calls and slow outreach. With Barantum's call center and call record...ing features, work became faster and more effective. The customer service team achieved targets and increased productivity by up to 90%. Feedback from customers is now easier to collect and act on. The investment in Barantum matched the benefits received.
Show More..

Barantum CRM helped PT Pura Mayungan, an energy company, improve team performance by 50%. Before Barantum, manual attendance and reporting slowed the sales team. Barantum enabled remote check-in, rea...l-time visit recaps, and photo proof of attendance. The team saved time, became more organized, and increased productivity. Sales and service quality improved as a result.
Show More..

Barantum Omnichannel CRM helped Lifepack.id improve customer service productivity. Lifepack faced challenges managing high WhatsApp message volumes and fragmented communication across teams. With Bar...antum, they centralized all communication, used real-time agent monitoring, and automated responses. The system improved SLA speed, reduced customer service workload, and increased conversion rates. Lifepack's management now tracks all activities in one platform, making it easier to innovate and improve patient communication.
Show More..

Barantum CRM helped PT Kompas Gramedia Xpress make their customer service system more organized and easy to use. Before Barantum, staff had trouble tracking follow-ups and analyzing customer needs. W...ith Barantum, they can monitor activities, manage deals, tickets, and calls in one platform. The system improved productivity and made it easier to track and report on business operations. PT KGX saw faster response times and better customer service with Barantum.
Show More..

Barantum CRM helped HAS Environmental track sales team interactions and sales progress in detail. Before using Barantum, HAS Environmental struggled with double approach issues and tracking follow-up...s. With Barantum, all sales data is stored in one database, making the process more organized. The CRM system reduced double approach risks and improved sales monitoring. HAS Environmental now manages sales activities more efficiently and receives strong support from Barantum's team.
Show More..