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Retail Case Studies and Customer Success Stories with Barantum CRM
FKS Multi Agro
- Retail
- Large
Barantum CRM helped FKS Multi Agro boost team productivity by 70%. The retail distributor switched from their old call center... system to Barantum for better efficiency and features. The new CRM and call center solution made communication faster and easier for agents. Technical issues dropped, and customer service improved. The team found the system easy to use and support was quick to respond.
Barantum Omnichannel helped Parto. id automate customer communication, boosting efficiency by 80%. Before Barantum, Parto.id struggled with manual processes and...unstable APIs. The solution unified Instagram, Facebook, and WhatsApp messaging in one dashboard. Automated campaigns and interactive WhatsApp templates sped up customer response. Real-time reporting improved follow-up and campaign effectiveness.
Barantum Omnichannel Chat helped Hercudor boost sales and customer service efficiency by 90%. Hercudor faced problems managing customer chats across... WhatsApp, Tokopedia, and Shopee. The sales team used separate numbers, making it hard to track conversations and response times. With Barantum, all chats are managed in one system. Now, Hercudor uses a single WhatsApp number and monitors all customer interactions. This improved response speed and customer satisfaction.
Barantum Omnichannel Chat helped Hercudor improve sales efficiency by up to 90%. Hercudor faced problems managing customer chats across WhatsApp,... Tokopedia, and Shopee, leading to inconsistent service. With Barantum, all messages now go to one system, making it easy to monitor team responses. The company now delivers faster, more consistent customer service. Hercudor saw an 80–90% improvement in daily operations.
Barantum CRM helped FKS Multi Agro boost team performance by 70%. The company switched from a previous vendor to Barantum... for better pricing and features. Barantum's CRM and call center solution improved communication speed and accuracy. The system offers a user-friendly interface and fast technical support. FKS Multi Agro now enjoys more efficient call center operations and reduced recurring issues.
Barantum Omnichannel helped Parto. id automate customer communication by up to 80%. Before Barantum, Parto.id struggled to reach customers and...manage data in real time. The team faced manual, slow, and error-prone processes. With Barantum, they now connect Instagram, Facebook, and WhatsApp in one dashboard. This solution increased efficiency and improved service quality for their retail business.
Barantum's WhatsApp Official Green Tick helped Plaza MINI Senopati increase customer service efficiency by 80%. The retail company struggled to... gain customer trust and manage hundreds of customer interactions. With Barantum's verified WhatsApp solution, they built trust and sent messages to all customers at once. The team avoided account bans and improved communication. Fast response times and official verification boosted customer satisfaction.
Barantum CRM helped PT Borobudur Agung Perkasa boost business operations by 25%. The company switched from manual Excel tracking to... Barantum's CRM system. This change made sales reporting real-time and centralized. The sales team now tracks activities and sales stages more clearly. PT BAP can monitor sales and make decisions faster, improving efficiency.
Barantum Omnichannel CRM helped PT Oasis Waters International cut response times from 30 minutes to just 5–15 minutes. The retail company... faced challenges managing high volumes of customer messages manually. With Barantum, Oasis integrated all communication channels and improved customer service productivity. The solution enabled faster, more efficient responses across multiple channels. Oasis now handles customer inquiries with greater speed and ease.
Barantum CRM helped Hi Steel improve team efficiency by up to 90%. Hi Steel faced challenges building customer trust on... WhatsApp due to lack of verification. Barantum's omnichannel system enabled WhatsApp verification and provided real-time analytics. The team now monitors daily chats, follows up with one click, and manages communication more professionally. Barantum's tools made Hi Steel's operations 80% more efficient.
Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's... verified blue checkmark. The system made communication more credible and professional. Barantum's analytics and real-time reporting let Hi Steel track daily chats and team performance. The team saw up to 90% faster efficiency and a 70% increase in performance. Customer service became more organized and follow-ups were much quicker.
Barantum CRM helped Trit Indonesia improve field sales team performance. Before, the team struggled to track activities and manage project... leads using Excel. After switching to Barantum CRM, team visits increased by up to 80%. The check-in feature made field visits easier to monitor. Schedule management became more organized, and team discipline improved by 50%. Barantum CRM made data management and sales tracking simple and efficient.
Barantum's WhatsApp Official Centang Hijau helped Plaza MINI Senopati build customer trust and manage hundreds of customers at once. Before Barantum, their... WhatsApp accounts were blocked when sending event broadcasts. With Barantum, they can broadcast to 100 customers at once without issues. The system allows multiple users to handle sales, service, and workshop inquiries. Plaza MINI Senopati improved customer service efficiency by 80% using Barantum's verified WhatsApp solution.
Barantum Omnichannel CRM helped PT Oasis Waters International speed up customer response times. Before using Barantum, the team took 30... minutes to reply to messages. After switching, replies took only 5-15 minutes. The system's chatbot and broadcast features made it easy to handle many customer chats. Oasis saw a 50% improvement in response speed. The solution helped manage high message volumes from multiple channels.
Barantum CRM Sales helped PT Borobudur Agung Perkasa improve business operations. The company switched from manual Excel reports to Barantum's... real-time sales monitoring system. This change made it easier to track sales activities and make quick decisions. After using Barantum, PT BAP saw a 25% increase in operational efficiency compared to the previous year. The CRM system is user-friendly and fits their business needs.
Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's... verified blue checkmark. The system made communication more credible and professional. Features like chat analytics, multi-admin access, and real-time reporting made daily work easier. Hi Steel saw up to 90% faster team efficiency and a 70% increase in performance. The solution helped Hi Steel save time and respond to customers quickly.
Barantum omnichannel CRM helped PT Solomon Indo Global (Bromen) improve customer service operations. The system integrated multiple social media and... WhatsApp channels into one platform. Automated messaging and chatbot features made it easier for the customer service team to respond quickly. The Barantum solution increased daily productivity of the customer service team by up to 90%. Bromen recommends Barantum for companies looking to improve customer service efficiency.
Indopaket
- Transportation/Trucking/Railroad
- Large
Barantum CRM helped Indopaket speed up customer response by 98%. Before Barantum, Indopaket handled complaints manually and took over 5... hours to respond. With Barantum, all customer service activities are now managed in one system. The team now responds in under one hour. Barantum's features improved complaint tracking, team performance, and operational efficiency.
SF Express
- Transportation/Trucking/Railroad
- Large
Barantum helped SF Express boost package confirmation efficiency by 80%. Before Barantum, SF Express used manual WhatsApp broadcasts, leading to... blocked accounts and slow data handling. With Barantum's integrated WhatsApp API and automated data features, communication became faster and more reliable. The team now sends mass messages without risk and pulls reports quickly. Customer service from Barantum is fast and affordable, making operations smoother for SF Express.
SiCepat Ekspres
- Transportation/Trucking/Railroad
- Large
Jakarta, Indonesia
Barantum CRM Call Center helped SiCepat Ekspres boost call center efficiency by 45%. The company switched from an on-premise system... to Barantum's cloud-based CRM in 2018. IVR now handles incoming calls, letting agents focus on quality service. Detailed reporting and automation features improved analysis and agent productivity. SiCepat's customer service team finds the system easy to use and responsive.
SF Express
- Transportation/Trucking/Railroad
- Very Large
Shenzhen, China
Barantum helped SF Express Indonesia boost package confirmation efficiency by 80%. Before Barantum, the team struggled with manual WhatsApp broadcasts... and frequent account blocks. Barantum's integrated CRM and WhatsApp API enabled bulk messaging and automated data retrieval. This eliminated manual reporting and reduced delays. SF Express now delivers faster communication and improved customer service.
Barantum CRM helped Indopaket, a logistics company, cut response times by 98%. Before Barantum, Indopaket handled complaints manually and took... over 5 hours to respond. Now, all customer service runs on Barantum, with response times under one hour. The team uses Barantum to map complaints, categorize issues, and track performance. Indopaket improved team performance by up to 90% using Barantum's CRM features.
Barantum CRM helped PT Kompas Gramedia Xpress organize their logistics operations. The company struggled with manual follow-ups and poor data... analysis. Barantum's system improved activity tracking, deal management, and ticket management. The call center feature streamlined customer calls. Productivity and customer service improved with accurate data and better usability.
Barantum CRM helped AnterAja centralize all business data in one place. Before Barantum, teams worked with scattered files and no... unified system. With Barantum, AnterAja standardized processes for sales and after sales support. The CRM improved productivity and made collaboration easier. AnterAja now manages leads and customer service more effectively using Barantum's features.
Barantum CRM Call Center helped SiCepat Ekspres improve their call center efficiency by 45%. SiCepat faced problems with their old... on-premise system, including limited data management and reporting. They switched to Barantum in 2018 for a cloud-based solution with better customization and maintenance. The new system made it easier to analyze agent productivity and manage customer service. SiCepat now uses Barantum for both call center and sales teams, leading to better service and business growth.
Barantum helped PT Jackal Holidays automate and streamline their call center and ticketing operations. Before Barantum, all ticket sales and... payment checks were manual, causing inefficiency and lost revenue. With Barantum's omnichannel and WhatsApp API integration, processes became automated, saving time and reducing operational costs. The company achieved up to 85% improvement in call center agent performance. Barantum's features allowed for better tracking of customer cases and more effective communication, making operations easier and more efficient.
Barantum CRM helped AnterAja centralize all business data in one place. Before Barantum, teams worked without tools and stored files... separately, making collaboration hard. With Barantum, AnterAja standardized and protected their data, improved sales and after-sales support, and automated workflows. The system is user-friendly, flexible, and supports both mobile and web. Productivity increased as data management and reporting became easier. AnterAja also praised Barantum's responsive customer service.
Education Case Studies and Customer Success Stories with Barantum CRM
Sekolah Murid Merdeka
- Education
- Medium
Indonesia
Barantum CRM helped Sekolah Murid Merdeka boost team activities by 80%. The school struggled with scattered lead data and slow... coordination across 50+ branches. Barantum unified all communication channels like WhatsApp and Instagram into one dashboard. Now, 138 users track leads, manage performance, and coordinate efficiently. Data is centralized, making decisions easier and improving student experiences.
Barantum CRM helped Sekolah Murid Merdeka boost team activity by 80%. Before using Barantum, their data was scattered and coordination... was hard. The school struggled to manage leads from many channels like WhatsApp and Instagram. With Barantum's CRM and omnichannel platform, they unified communication across 50+ branches. This made it easier to track student leads and improved follow-up speed.
Barantum Omnichannel helped Wall Street English respond to chats 30% faster. The system integrates all incoming messages in one place.... This made it easier for the FCT team to manage tasks and monitor activities. Managers can review chat and call records for better evaluation. Barantum's support team responds quickly to issues, often in under 10 minutes on weekdays.
Universitas Muhammadiyah Ponorogo (UMPO)
- Education
- Medium
Ponorogo, Indonesia
Barantum helped Universitas Muhammadiyah Ponorogo (UMPO) improve team productivity by up to 75%. UMPO used Barantum's WhatsApp Green Tick and... CRM features to verify their official WhatsApp account and automate student data entry. Staff no longer input numbers one by one; they import data from Excel into Barantum. The system lets UMPO monitor message delivery and reduce the risk of being blocked. UMPO now delivers information faster and tracks communication results easily.
Barantum WhatsApp API helped Ma'had Aisyah College improve service speed by 85%. The college faced challenges using regular WhatsApp Business,... which limited user access and made coordination hard. With Barantum's Official Green Tick solution, multiple users can manage one number, making communication easier. The verified WhatsApp account also increased trust among students and parents. The system now supports better information delivery and coordination.
Barantum Omnichannel helped Wall Street English respond to incoming chats 30% faster. WSE needed a way to manage high message... volumes and improve customer service. Barantum integrated all messages into one platform, making it easier for the team to reply quickly. The system is simple to use and helps managers monitor team activity. WSE also praised Barantum's fast support, with response times under 10 minutes on weekdays.
Universitas Muhammadiyah Ponorogo (UMPO)
- Education
Barantum helped Universitas Muhammadiyah Ponorogo (UMPO) improve team productivity by 70-75%. UMPO used Barantum's WhatsApp Centang Hijau to verify their... official WhatsApp account. The system made it easy to move contact data and send messages in bulk. Staff could monitor message delivery and reduce the risk of account blocks. Barantum's user-friendly features made daily work faster and simpler for the UMPO team.
Barantum WhatsApp API helped Perguruan Tinggi Ma'had Aisyah speed up their information services by 85%. The school used to struggle... with WhatsApp Business because only one person could use the number at a time. With Barantum's WhatsApp Official Centang Hijau, many users can access the same number. This made team coordination much easier. The verified WhatsApp account also increased trust with students and parents. The team now uses features like message broadcasting and analytics to improve communication.
Manufacturing Case Studies and Customer Success Stories with Barantum CRM
Waterco
- Manufacturing
- Medium
Kelapa Gading, Indonesia
Barantum CRM helped Waterco move from manual reporting to a digital system. The team used to rely on Excel and... Word for daily sales reports. With Barantum, they now manage reports in real time and store data centrally. Managers can easily track KPIs and sales performance. Waterco praised Barantum's responsive customer service and user-friendly features.
Barantum CRM helped PT Dharma Guna Wibawa manage employees and reach customers in remote areas. PT DGW faced issues with... inaccessible and non-exportable data, hurting business operations. Barantum provided a flexible, mobile-friendly CRM system that works offline and online. The platform enabled real-time data access, fast data export in 1-2 minutes, and user-friendly features for all staff. The Barantum team resolved support issues within 24 hours, improving business efficiency and customer reach.
Barantum CRM helped Waterco manage sales reports more easily. Before Barantum, Waterco used manual methods like Excel and Word. With... Barantum CRM, the team can make and check reports in real time. Managers can track team KPIs and sales performance daily, weekly, and monthly. Waterco found Barantum easy to use and the support team very responsive. The system improved business efficiency and reporting for Waterco.
Barantum CRM helped PT Intan Safety Glass, a leading manufacturer in architectural glass, boost productivity by 15%. The company faced... challenges with manual data management and slow sales processes using Microsoft Office and Google tools. Barantum CRM centralized all sales activities, reduced human error, and improved data processing speed. This led to faster offer generation, increased sales, and reactivation of 5% of previously inactive customers.
Barantum helped PT Dharma Guna Wibawa manage employees and reach customers in remote areas. PT DGW faced problems with data... access and exporting, which hurt their business. Barantum's mobile-friendly CRM system let staff access and export data in 1-2 minutes, anywhere. The system is easy to use and supports real-time reporting. Staff productivity increased after switching to Barantum. Barantum also provides 24-hour support for any issues.
Financial Services Case Studies and Customer Success Stories with Barantum CRM
Universal BPR
- Financial Services
- Medium
Jakarta, Indonesia
Barantum CRM helped Universal BPR boost productivity by 50% to 80%. The bank used Barantum CRM to manage deals, contacts,... and customer organizations in one place. Real-time dashboards let sales teams track progress and follow up faster. The ticketing system improved complaint handling and customer satisfaction. Management used real-time reports to make quick decisions and improve service quality.
Barantum Omnichannel CRM helped Nukar. ID boost customer service effectiveness to 99%. Nukar.ID faced issues with SMS OTP delivery and...WhatsApp account blocks. Barantum integrated all communication channels, including WhatsApp, Instagram, and social media, into one platform. This made daily operations easier and reduced password management risks. Nukar.ID rated their satisfaction with Barantum at 99%, citing strong support and smooth WhatsApp verification.
Barantum CRM helped Universal BPR boost company productivity by 50-80%. Universal BPR used Barantum CRM to improve sales team performance... and increase overall revenue. The CRM system made it easy to manage deals, contacts, organizations, tickets, and reports in real time. Staff could quickly follow up with customers and track sales progress. The ticketing system improved customer complaint handling and increased customer satisfaction. Real-time data helped management make fast decisions and improve service quality.
Barantum Omnichannel CRM helped Nukar. ID improve customer service quality to 99%. Nukar.ID faced issues with OTP delivery using SMS...and WhatsApp Business, including frequent account blocks. Switching to Barantum Omnichannel unified all communication channels in one portal and enabled reliable WhatsApp Official integration. Nukar.ID now manages all messages from one web login, reducing operational hassle. Technical disruptions are nearly zero, and customer satisfaction with Barantum reached 99%.
Barantum helped Viva Apotek reach 1 million members across 100 outlets using an omnichannel CRM. The pharmacy integrated WhatsApp, Instagram,... Facebook, and e-commerce chats into one system. With Barantum, two admins manage all customer messages and send promotions with one click. Team efficiency improved by 20-30%. Customer satisfaction increased and communication became much easier.
Gunung Sahari Laboratory (GS Lab)
- Hospital & Health Care
Barantum Call Center helped GS Lab improve service quality by about 90%. GS Lab had trouble managing customer service across... six branches. Each branch used a different phone number, making coordination hard. Barantum's centralized call center made it easy to track complaints and improve efficiency. The system also records and plays back calls, helping GS Lab monitor agent performance. The Barantum technical team responds quickly to support requests.
Barantum Omnichannel Chat helped Klinik SehatQ improve customer service speed and quality by up to 80%. Before Barantum, the team... managed messages manually, causing uneven productivity. Barantum automated message assignment and provided detailed analytics. The reporting and chat traffic analysis features made work scheduling easier. The team now handles messages faster and more efficiently. Fast support from Barantum and user-friendly features led Klinik SehatQ to continue using the platform.
Gunung Sahari Laboratorium (GS Lab)
- Hospital & Health Care
Barantum Call Center helped GS Lab improve service quality by 90%. GS Lab faced problems managing customer service across six... branches. They used Barantum to centralize all customer service calls. This made it easier to track and solve patient issues. The system also improved marketing by 85%. GS Lab now monitors and evaluates staff better with call recording features. The technical support team at Barantum responds quickly and clearly.
Tada
- Information Technology And Services
- Medium
Jakarta, Indonesia
Barantum CRM helped Tada structure 85% of its complaint handling. Tada, a loyalty and rewards platform, faced challenges with separate... systems and manual chat management. By centralizing all communication channels into Barantum, Tada improved efficiency and reporting. The integrated ticketing system made daily operations faster and more organized. Tada now manages chats from WhatsApp, email, and more in one place.
Tada
- Information Technology And Services
- Large
Barantum CRM helped Tada organize 85% of customer complaints more efficiently. Tada, a B2B2C loyalty and rewards platform, faced challenges... with separate systems for call center and WhatsApp, leading to higher costs and less flexibility. By switching fully to Barantum, Tada centralized all communication channels into one platform. The team now handles customer service faster, with a more structured and user-friendly system. Six active users benefit from improved reporting and 24/7 support features.
Barantum CRM helped Moka POS improve business efficiency and staff performance tracking. Before Barantum, Moka POS struggled with decentralized systems... and slow SLA tracking. With Barantum, tracking became easier and more accurate. The telesales and call center teams saw shorter SLAs and better productivity. The user-friendly system worked for staff of all ages and education levels.
Barantum CRM helped Moka POS improve business efficiency and staff performance tracking. Before Barantum, Moka POS struggled to monitor performance... and SLA due to a non-centralized system. With Barantum, tracking became easier and more accurate. The system automated workflows and supported telesales and call center teams. SLA times shortened, and productivity increased. Moka POS praised Barantum's user-friendly interface and fast, responsive support team.
Food & Beverages Case Studies and Customer Success Stories with Barantum CRM
Rokue
- Food & Beverages
- Small
Jakarta, Indonesia
Barantum Omnichannel CRM helped Rokue, a snack catering provider in Jakarta, manage high volumes of customer messages. Rokue used Barantum... to let multiple admins reply to WhatsApp, Instagram, and email from one app. Customer service response improved by 85%. Message templates made replies faster and more consistent. Rokue now delivers quicker, more organized customer support, boosting satisfaction and loyalty.
Barantum Omnichannel CRM helped Rokue, a catering company in Jakarta, manage rising customer demand. Rokue used Barantum Chat to let... many admins handle WhatsApp messages from one business number. The system integrated WhatsApp, email, and Instagram into one app, making it easy to track all messages. Rokue improved customer service speed and quality, with satisfaction rising by 85%. Templates in Barantum let the team reply faster and more consistently to customer requests.
Consumer Services Case Studies and Customer Success Stories with Barantum CRM
PT Etos Indonusa
- Consumer Services
Barantum CRM helped PT Etos Indonusa, a pest control company, move from manual to digital operations. Before Barantum, the team... took 30 minutes to respond to messages. After using Barantum, response time dropped to 5-15 minutes. Barantum centralized customer data, making it easy to manage and access across branches. The system improved customer service and complaint handling for ETOS.
Barantum helped PT Etos Indonusa manage their customer database in one system. Before Barantum, ETOS did not use a special... system for customer data. As ETOS grew, they needed better ways to handle more customers and complaints. Barantum made it easy to track and serve customers across all branches. The system is user-friendly and improved team productivity and efficiency. ETOS uses features like greeting messages and WhatsApp Broadcast to reach customers and send promotions.
Barantum CRM Omnichannel helped Lifepack. id boost customer service productivity. Lifepack faced rising WhatsApp messages and struggled to manage replies...across separate systems. Barantum's centralized platform unified communication, enabled real-time activity monitoring, and automated responses with a chatbot. The easy-to-use interface improved team efficiency and customer satisfaction. Lifepack now manages all business operations, from sales to doctors, on one system.
Barantum's omnichannel CRM helped VIVA Apotek reach 1 million members across 100 stores in Indonesia. Before Barantum, VIVA Apotek struggled... to communicate with their large customer base. With Barantum, they used WhatsApp and other channels to send messages and manage chats in one system. The WhatsApp bot enabled doctor consultations and customer service options. Only two admins now handle all chats, boosting team efficiency by 20-30%. VIVA Apotek saw faster promotions and higher customer satisfaction with Barantum.
Barantum CRM helped HAS Environmental track sales team interactions and follow-ups in detail. Before using Barantum, the company struggled with... double approaches and tracking sales progress. With Barantum, all leads are now in one database, making data neater and sales management more focused. The CRM system reduced the risk of duplicate customer handling and improved progress monitoring. HAS Environmental chose Barantum for its technical support and effective problem-solving.
Barantum Omnichannel Chat helped PT Jadi Mudah Nusantara speed up their service team by up to 80%. The company faced... problems with manual invitation sending, which was often flagged as spam. Barantum's verified WhatsApp integration solved this, allowing mass sending with more trust. Features like customer labels and task division improved marketing and customer handling. Service quality and customer trust increased by 80-90% thanks to Barantum's secure system and strong after sales support.
Insurance Case Studies and Customer Success Stories with Barantum CRM
BRINS (BRI Insurance)
- Insurance
Barantum Call Center helped BRINS improve productivity and service quality by up to 90%. BRINS chose Barantum for its focused... features and easy integration with their main system. The mobile Barantum application lets call center agents work from anywhere, making customer service faster and more responsive. Agents enjoy using the system, and BRINS saw big gains in operational efficiency. Barantum supports BRINS in delivering better insurance services.
Barantum Call Center helped BRI Insurance (BRINS) improve agent productivity and service quality by up to 90%. BRINS chose Barantum... for its targeted approach and features that fit their call center needs. The mobile system lets agents work from anywhere, including home. Managers get detailed reports for easy monitoring and evaluation. BRINS recommends Barantum for companies starting or upgrading their call center operations.
PKS (Prosperous Justice Party)
- Government Administration
Barantum CRM, Omnichannel, and Call Center helped PKS speed up services by over 90%. PKS needed a better way to... connect with the public and respond fast. Before Barantum, people had to visit local offices or wait for slow replies. With Barantum, PKS set up a digital service center. Now, the team can handle calls, chats, and member card checks across Indonesia. PKS serves the community faster and more professionally, reaching more people with less effort.
Inspektorat Provinsi Gorontalo
- Government Administration
Barantum helped Inspektorat Provinsi Gorontalo improve its consultation services. Before Barantum, the team struggled with manual processes and poor documentation.... The WhatsApp-based consultation service made it easier for stakeholders to get help without visiting the office. The chatbot and autoreply features direct users to the right contact. Service usage increased to about 70–80%. Complaint reporting is now faster and more efficient.
Consumer Goods Case Studies and Customer Success Stories with Barantum CRM
Summitech
- Consumer Goods
- Medium
Barantum CRM Pro helped Summitech increase sales revenue by 30% in one year. Summitech, a safety tools provider, faced issues... with their old CRM, like missing data and slow performance. After switching to Barantum CRM, their sales team became more efficient and organized. Features like meetings and deals tracking made work faster and more accurate. The team improved customer retention and gained more clients with clear sales targets and follow-ups.
Barantum CRM helped Summitech boost revenue by 30% in one year. The sales team struggled with slow, incomplete data in... their old CRM. Barantum made it easier to manage customer data and track sales targets. Features like Meetings and Deals improved team efficiency and follow-up. Now, Summitech can retain and acquire more clients with better data and faster processes.
Medical Devices Case Studies and Customer Success Stories with Barantum CRM
PT Nelta Multi Gracia
- Medical Devices
Barantum CRM helped PT Nelta Multi Gracia, a national distributor of medical devices, solve delays in marketing visit reports. Before Barantum, reports... arrived up to two weeks late due to manual processes. With Barantum CRM, the team now accesses visit data in real-time and responds to issues the same day. The company saw a 70%–80% response rate and up to 90% improvement in performance. Management can now track attendance and marketer achievements more easily, leading to better team strategies.
Automotive Case Studies and Customer Success Stories with Barantum CRM
Jantra Group Indonesia
- Automotive
Barantum CRM helped Jantra Group Indonesia improve customer service speed and quality. Before Barantum, the team used manual chat, which... slowed response times. After switching to Barantum CRM in May 2024, response rates increased to 70%-80%. The chatbot feature filters messages and makes follow-up easier. The tracking feature lets the team see which customers have been served. Barantum CRM is affordable and meets all the team's needs.
Internet Case Studies and Customer Success Stories with Barantum CRM
PT Wook Global Technology
- Internet
- Large
China
Barantum CRM helped PT Wook Global Technology speed up its customer service team by up to 90%. Before Barantum, the... team struggled with manual calls and slow outreach. With Barantum, work became faster and more effective. The call recording feature improved agent reviews and communication. The investment matched the benefits, boosting productivity and service quality.
Other Industry Case Studies and Success Stories with Barantum CRM
PKS (Partai Keadilan Sejahtera)
- Political Organization
- Large
Barantum CRM, Omnichannel, and Call Center helped PKS speed up public service by 90%. PKS used Barantum to connect with... citizens across Indonesia through phone, chat, and digital channels. The system made reporting and evaluation easier with weekly and monthly reports. PKS reduced call costs and improved response times for member and public inquiries. Citizens now get fast answers and services without visiting PKS offices.
Barantum CRM helped PT Pura Mayungan boost team performance by 50%. The company used to rely on manual attendance and... reporting, which slowed down sales and field operations. With Barantum, the team now checks in remotely, organizes schedules, and tracks visits in real time. Productivity increased by up to 80%, and sales rose by 30–40%. The CRM's features made the team more efficient, focused, and responsive to customers.
Barantum Omnichannel CRM helped Lifepack. id improve customer service productivity. Lifepack faced challenges managing high WhatsApp message volumes and fragmented...communication across teams. With Barantum, they centralized all communication, used real-time agent monitoring, and automated responses. The system improved SLA speed, reduced customer service workload, and increased conversion rates. Lifepack's management now tracks all activities in one platform, making it easier to innovate and improve patient communication.
Barantum CRM helped HAS Environmental track sales team interactions and sales progress in detail. Before using Barantum, HAS Environmental struggled... with double approach issues and tracking follow-ups. With Barantum, all sales data is stored in one database, making the process more organized. The CRM system reduced double approach risks and improved sales monitoring. HAS Environmental now manages sales activities more efficiently and receives strong support from Barantum's team.
Barantum CRM helped PT Kompas Gramedia Xpress make their customer service system more organized and easy to use. Before Barantum, staff... had trouble tracking follow-ups and analyzing customer needs. With Barantum, they can monitor activities, manage deals, tickets, and calls in one platform. The system improved productivity and made it easier to track and report on business operations. PT KGX saw faster response times and better customer service with Barantum.
