Barantum CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Barantum CRM helped Hi Steel improve team performance and customer trust. Hi Steel used Barantum's omnichannel system to get WhatsApp's verified blue checkmark. The system made communication more cre...dible and professional. Features like chat analytics, multi-admin access, and real-time reporting made daily work easier. Hi Steel saw up to 90% faster team efficiency and a 70% increase in performance. The solution helped Hi Steel save time and respond to customers quickly.
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Barantum Call Center helped GS Lab improve service quality by about 90%. GS Lab had trouble managing customer service across six branches. Each branch used a different phone number, making coordinati...on hard. Barantum's centralized call center made it easy to track complaints and improve efficiency. The system also records and plays back calls, helping GS Lab monitor agent performance. The Barantum technical team responds quickly to support requests.
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Barantum helped Inspektorat Provinsi Gorontalo improve its consultation services. Before Barantum, the team struggled with manual processes and poor documentation. The WhatsApp-based consultation ser...vice made it easier for stakeholders to get help without visiting the office. The chatbot and autoreply features direct users to the right contact. Service usage increased to about 70–80%. Complaint reporting is now faster and more efficient.
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Barantum CRM helped Jantra Group Indonesia improve customer service speed and quality. Before Barantum, the team used manual chat, which slowed response times. After switching to Barantum CRM in May ...2024, response rates increased to 70%-80%. The chatbot feature filters messages and makes follow-up easier. The tracking feature lets the team see which customers have been served. Barantum CRM is affordable and meets all the team's needs.
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Barantum Omnichannel Chat helped Klinik SehatQ improve customer service speed and quality by up to 80%. Before Barantum, the team managed messages manually, causing uneven productivity. Barantum auto...mated message assignment and provided detailed analytics. The reporting and chat traffic analysis features made work scheduling easier. The team now handles messages faster and more efficiently. Fast support from Barantum and user-friendly features led Klinik SehatQ to continue using the platform.
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Barantum CRM helped PT Intan Safety Glass, a leading manufacturer in architectural glass, boost productivity by 15%. The company faced challenges with manual data management and slow sales processes ...using Microsoft Office and Google tools. Barantum CRM centralized all sales activities, reduced human error, and improved data processing speed. This led to faster offer generation, increased sales, and reactivation of 5% of previously inactive customers.
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