Barantum CRM: Use-Cases, Insights and Reviews | 2026 Cuspera

4.17 5

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CRM Software to Convert More Leads & Make More Sales

Barantum CRM Overview

Barantum's CRM solution offers an integrated platform combining CRM, chat, and call center functionalities. This tool is tailored for businesses aiming to enhance sales and customer service. The software supports business growth by providing a comprehensive suite of features that streamline communication and operational workflows. Unique to Barantum is its inclusion of WhatsApp API, which facilitates direct and efficient customer interaction, a critical advantage in markets where WhatsApp is a primary communication channel. This integration allows businesses to manage customer relations and inquiries seamlessly, contributing to improved digital engagement and customer satisfaction.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contact List Management, as the business use cases that they have been most satisfied with while using Barantum CRM.

Other use cases:

Social Media Analytics
Collaboration
Pipeline Management
Conversion Management
Lead Qualification
Deal Management
Promotion Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Barantum CRM.

Other priorities:

Acquire Customers

See all business priorities See less business priorities

Barantum CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Barantum CRM works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cloud-based platform for businesses that provides solutions for the management of CRM and call center operations...." Peer review from Barantum

Peer review evidence (same sources as the product rating summary)

"...Ratusan bisnis terkemuka dari berbagai jenis industri telah berhasil mengembangkan bisnisnya bersama Barantum Omnichannel CRM & Call Center. ..." Aplikasi CRM Penjualan Terbaik Untuk Bisnis Anda

"...Online Training Tanpa Batas...." Aplikasi CRM Penjualan Terbaik Untuk Bisnis Anda

"Barantum's omnichannel CRM helped VIVA Apotek reach 1 million members across 100 stores in Indonesia. Before Barantum, VIVA Apotek struggled to communicate with their large customer base. With Barantum, they used WhatsApp and other channels to send messages and manage chats in one system. The WhatsApp bot enabled doctor consultations and customer service options. Only two admins now handle all chats, boosting team efficiency by 20-30%. VIVA Apotek saw faster promotions and higher customer satisfaction with Barantum." https://www.barantum.com/id/case-study/viva-apotek

Barantum CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Barantum-CRM adalah aplikasi CRM terbaik di Indonesia untuk manajemen sales dan penjualan bisnis. Fitur lengkap dan kemudahan penggunaan menjadi keunggulannya.

Popular Business Setting

for Barantum CRM

Top Industries

Internet
Real Estate
Media Production

Popular in

Small Business

Barantum CRM is popular in Internet, Real Estate, and Media Production and is widely used by Small Business,

Barantum CRM Customer wins, Customer success stories, Case studies

What makes Barantum CRM ideal for Helpdesk Management?

How efficiently Does Barantum CRM manage your Contact List Management?

How can Barantum CRM enhance your Collaboration process?

Tada - Information Technology And Services - Medium

Jakarta, Indonesia

Barantum CRM helped Tada structure 85% of its complaint handling. Tada, a loyalty and rewards platform, faced challenges with separate systems and manual chat management. By centralizing all communic...ation channels into Barantum, Tada improved efficiency and reporting. The integrated ticketing system made daily operations faster and more organized. Tada now manages chats from WhatsApp, email, and more in one place.

PKS (Partai Keadilan Sejahtera) - Political Organization - Large

Barantum CRM, Omnichannel, and Call Center helped PKS speed up public service by 90%. PKS used Barantum to connect with citizens across Indonesia through phone, chat, and digital channels. The system... made reporting and evaluation easier with weekly and monthly reports. PKS reduced call costs and improved response times for member and public inquiries. Citizens now get fast answers and services without visiting PKS offices.

Indopaket - Transportation/Trucking/Railroad - Large

Barantum CRM helped Indopaket speed up customer response by 98%. Before Barantum, Indopaket handled complaints manually and took over 5 hours to respond. With Barantum, all customer service activitie...s are now managed in one system. The team now responds in under one hour. Barantum's features improved complaint tracking, team performance, and operational efficiency.

SF Express - Transportation/Trucking/Railroad - Large

Barantum helped SF Express boost package confirmation efficiency by 80%. Before Barantum, SF Express used manual WhatsApp broadcasts, leading to blocked accounts and slow data handling. With Barantum...'s integrated WhatsApp API and automated data features, communication became faster and more reliable. The team now sends mass messages without risk and pulls reports quickly. Customer service from Barantum is fast and affordable, making operations smoother for SF Express.

Parto.id - Retail - Small

Barantum Omnichannel helped Parto.id automate customer communication, boosting efficiency by 80%. Before Barantum, Parto.id struggled with manual processes and unstable APIs. The solution unified Ins...tagram, Facebook, and WhatsApp messaging in one dashboard. Automated campaigns and interactive WhatsApp templates sped up customer response. Real-time reporting improved follow-up and campaign effectiveness.

Summitech - Consumer Goods - Medium

Barantum CRM Pro helped Summitech increase sales revenue by 30% in one year. Summitech, a safety tools provider, faced issues with their old CRM, like missing data and slow performance. After switchi...ng to Barantum CRM, their sales team became more efficient and organized. Features like meetings and deals tracking made work faster and more accurate. The team improved customer retention and gained more clients with clear sales targets and follow-ups.

Barantum CRM Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.58/5 ★ Read Reviews (8)
Analytics	4.29/5 ★ Read Reviews (7)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.58/5 ★ Read Reviews (8)
Analytics	4.29/5 ★ Read Reviews (7)

Software Failure Risk Guidance

for Barantum CRM

Top Failure Risks for Barantum CRM

PT. Barantum Teknologi Digital Profile

Company Name

PT. Barantum Teknologi Digital

Company Website

https://www.barantum.com

HQ Location

Jln. Daan Mogot 1 Blok B No. 8 Grogol, Jakarta Barat, 11470

Employees

51-200

Social

Financials