Real-World Case Studies and Customer Success Stories with Apptio

Apptio helped Freddie Mac IT improve communication with business units. The team used TBM to show IT costs and value... clearly. Everyone now uses the same language for IT usage, rates, and performance. This change made it easier to align IT and business goals. The result is better understanding and collaboration between IT and business teams.
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Apptio Bill of IT helped Fannie Mae show service costs to application owners and business teams. The TBM service cost... model gave clear cost visibility for the first time. Application owners saw the full cost of running their apps. Business leaders understood what they received beyond project budgets. This new view changed how Fannie Mae managed IT spending.
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Apptio helped First American gain IT cost transparency using technology business management (TBM). The company wanted to better understand and... explain its IT budget. Apptio provided tools for clear IT financial management. First American now optimizes IT spending and can explain costs to business leaders. This led to more meaningful IT investments and better budget control.
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IBM Cloudability helped a financial services company manage cloud costs. The company set up and improved its FinOps practice. They... saw hard savings from optimization. Business generation increased at end-user points. They responded faster to regulators and completed risk assessments more quickly. The company gained greater capacity to scale.
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Apptio helped a financial services company manage costs for 4,500 applications. The company used Apptio to get full total cost... of ownership (TCO) visibility. They implemented technology business management (TBM) to track expenses for products, compute, end-user services, and network. Benchmarking with Apptio showed where to optimize spending. The company improved expense management and found new ways to save money.
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Apptio helped FactSet improve strategic alignment and DevOps practices during their digital transformation. FactSet used Apptio to gain better visibility... into their projects. This visibility reduced duplication of work. Sanjeev Acharya, head of project and portfolio management technology at FactSet, shared this benefit. FactSet is a financial data and software company.
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Apptio Targetprocess helped Epay improve customer support. Epay needed a flexible system for managing agile processes. The team found Targetprocess... easy to use and very flexible. Nick Ide, director of software engineering, said the tool offered an 'aha' moment with its capabilities. Epay processes financial transactions and prepaid content.
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Apptio helped CoBank improve IT cost transparency. Before Apptio, budgeting took 16 weeks and required many manual steps. With Apptio,... CoBank finished its first budgeting cycle in just four weeks. This is a 75% reduction in time. The process is now faster and easier for the IT finance team.
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IBM Targetprocess helped ETAS improve enterprise agile planning. ETAS used the tool to manage work packages and develop OKRs for... strategic alignment. Before using IBM Targetprocess and SAFe, ETAS had 50%-60% adherence to roadmap KPIs. After implementation, this KPI rose to over 90%. Richard Mutschler from ETAS shared this result.
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IBM Cloudability helped Epsilon manage and optimize their cloud resources. Epsilon used the tool to achieve 95% coverage of committed... use discounts (CUDs). The platform made it easy for Epsilon to generate reports and get answers quickly. Epsilon improved resource allocation and made better use of their cloud spend. The solution supported Epsilon’s business goals for cloud financial management.
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Apptio Targetprocess helped Comensura improve their development process. The development team now spends most of their time in Targetprocess. The... tool supports project management and daily work. Comensura gives feedback to Apptio to help improve the product. The partnership helps Comensura meet their business needs.
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Apptio helped Berkley Technology Services gain clear insight into IT costs. BTS used Apptio's Technology Business Management (TBM) to improve... conversations with operating units. Leaders now focus on cost drivers instead of unclear numbers. For example, they can see when desktop costs rise and discuss ways to reduce them. This shift made IT spending more transparent and actionable.
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AOE uses Apptio Targetprocess for scrum-based agile development. The company started using Targetprocess when it was small. As AOE grew... into a global competitor, it continued to use the tool. Targetprocess supports AOE's agile processes at every stage of growth. The tool scales with the company and remains effective for their needs.
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Apptio helped Amadeus solve problems with mapping IT infrastructure to financial costs. Amadeus struggled with outdated and complex Excel spreadsheets... for financial reporting. The company needed more detailed and current information about IT costs. Apptio provided a solution that improved cost transparency and enabled actionable insights. This led to better cross-business alignment and more effective financial management.
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Apptio helped First Citizens Bank improve IT planning accuracy and agility. The bank needed better tools to understand the value... of IT investments. Apptio solutions enabled new cost savings. The bank can now do the right thing without going over budget. IT finance leaders at the bank praise Apptio for supporting their corporate goals.
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Apptio helped BNY Mellon use Technology Business Management (TBM) tools and processes. The goal was to improve service excellence. BNY... Mellon built momentum with a small team to show the value of TBM. Their efforts led to winning the 2022 TBM Council’s Service Excellence Award. The case highlights how TBM can drive better results in banking operations.
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Targetprocess helped Belfius Bank scale agile practices. The bank wanted better collaboration between business and IT. They also needed more... transparency and clear priorities. With Targetprocess, Belfius Bank improved teamwork and agile adoption. Peggy Goossens, head of portfolio management office in IT, recommends Targetprocess for companies using SAFe and agile methods.
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Apptio helped Bank of Ireland lower IT costs and reduce complexity. The bank used Apptio for application portfolio management. Apptio... gave them detailed financial data. This data helped fund roadmaps and measure return on investment. The bank found these insights very helpful.
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Apptio helped Cargill make IT costs clear for their business teams. The finance team used Apptio to show how IT... spending connects to business value. They improved how they explain IT costs to other teams. Now, IT is seen as a key part of Cargill’s business strategy. Leaders at Cargill say this change helps people understand and manage what they use.
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Apptio helped Barilla improve IT cost awareness across the company. Barilla faced challenges with understanding and managing technology costs. By... using Apptio, they gained better visibility into IT spending. The company saw benefits before the project was even finished. This led to more informed decisions and stronger cost control.
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Apptio helped an Australian food retailer improve IT financial management. The company used Apptio's TBM model to shift IT cost... discussions to business language. This change let them spend 80% of their time on value-add analysis and only 20% on gathering and reconciling data. The result was higher productivity and better financial outcomes.
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Apptio helped Children's Health gain cost transparency for their IT investments. IT leaders can now easily enter and monitor budgets.... The platform makes it simple to track monthly results and defend budgets. This leads to better budgeting and easier financial management for the hospital.
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Apptio helped CHRISTUS Health improve IT planning. Budget managers now focus on the value of services and budget impacts. They... no longer ask basic budget questions. Apptio enabled the finance team to return to financial analysis. This change improved financial clarity and decision-making for IT investments.
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Apptio helped Northwell Health create a single source of truth for IT spend. Before, finding vendor information took days and... required complex spreadsheets. Now, staff can get the data in seconds with just two clicks. This made IT financial operations faster and easier. Northwell Health became a stronger business partner by using Apptio for IT financial management.
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Apptio helped Exelon gain transparency into IT costs. Exelon needed to manage services across many businesses. Apptio made it easier... to organize assets and see costs clearly. This information helped Exelon optimize IT and deliver run-rate savings. Leaders at Exelon say this change was transformational for their business.
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Apptio helps E. ON gain IT cost transparency. E.ON uses Apptio to create a clear taxonomy for IT costs. This...lets them talk to the business in a common language. E.ON is an international energy company focused on smart grids and customer solutions. Apptio supports E.ON in the changing energy industry.
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IBM Apptio helped EDF Energy improve IT cost transparency and recharging across cloud and traditional IT services. EDF Energy needed... more reliable financial data to support business decisions. After implementing Apptio, the information became more reliable. The relationship between finance and enterprise IT improved. The business can now focus on key spending areas with confidence.
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IBM Cloudability helped Coles automate IT cost attribution. Coles linked costs to general ledger codes in near-real-time as Azure billing... data refreshed. This automation improved financial management for a large, complex company. Coles gained better visibility and control over cloud spending. The solution made IT financial processes faster and more accurate.
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Apptio Targetprocess helped Lowe’s become more agile. Lowe’s used the product to modernize processes and speed up Agile delivery. The... company started funding and reviewing projects from a product perspective. This change increased their speed to market. Lowe’s improved their ability to deliver value and stay competitive.
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IBM Apptio Costing & Planning and IBM Targetprocess helped a Fortune 100 life insurer cut IT planning cycle time by 80%. The company improved... communication between IT finance and technology teams. Real-time resource costs were linked to technology initiatives. Forecasting accuracy increased. Overall IT planning became much faster and more efficient.
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Apptio helped Blue Shield of California modernize IT budgeting and planning. The company improved its forecasting process. They now look... at budgets over multiple years. This led to a more strategic approach to managing IT costs. The change made planning more effective and forward-looking.
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Apptio helped Caesars improve IT budget variance and predictability. Caesars, a global casino-entertainment leader, moved from basic operations to supporting... business growth. The company used Apptio to make IT spending more transparent and predictable. IT is now seen as a key driver for business investments. Caesars is better able to plan and manage its technology costs.
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Apptio helped Burns & McDonnell bring together their tech costs and actual Run the Business (RTB) data. This made it... easier for executives to see what they were spending. Leaders could make better decisions about technology investments. The Apptio user community also provided helpful support. Burns & McDonnell found more value from their tech spend with Apptio.
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Flutter Entertainment used Apptio to improve transparency and agility. The company wanted better access to trusted data to support strategic... plans. Apptio helped them manage IT financials and planning. This made it easier for teams to make decisions. Flutter Entertainment increased business agility by using clear and accessible data.
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Apptio helps Cancer Research UK track and manage their technology investments. The platform gives clear information about costs for products... and services. This transparency helps teams make better decisions. Cancer Research UK can focus more on their mission by using resources efficiently. Anne Bienia, head of business operations, says Apptio makes it easier to see where money goes.
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IBM Cloudability helped Hyland lower its cloud costs. Hyland needed a tool to manage and understand AWS spending. IBM Cloudability... gave them real-time cost data by service type, tags, and usage pattern. The platform was easy to use and fit their needs for AWS-hosted solutions. Hyland improved cloud cost visibility and control with IBM Cloudability.
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Apptio helped FedEx modernize its IT operations. The company used Technology Business Management (TBM) to shift focus from budget tracking... to driving business transformation. FedEx's IT leaders now have better conversations about value and transformation, not just costs. This change supports greater agility and growth for FedEx. Senior VP of IT Nik Puri highlights improved dialogue with business partners as a key benefit.
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Apptio helped Dentsu speed up their IT planning process. Dentsu used Apptio to get a clear view of their technology... budget weeks before submission. This new process is three months faster than their old way. The company can now manage technology spending across different countries. Apptio lets Dentsu adjust budgets quickly when costs change in any market.
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Apptio Cloudability helped Cimpress gain better visibility into their cloud spending. Cimpress needed to identify accurate cloud spend and improve... allocation and accountability. The Apptio Cloudability team worked with Cimpress to address their top use cases and provided actionable steps. Cimpress improved their cloud cost management and accountability with Apptio Cloudability.
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Apptio helped Cox Enterprises manage and explain technology costs across its companies. Cox used Apptio to break down the cost... of its core title and escrow system by division. This made it easier to show division presidents the value of the system. The solution improved cost transparency and communication. Cox now plans and optimizes technology spending with a standard cost and KPI model.
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