Zoho Survey vs. Delighted platform: Comparing Best Customer Feedback Management Solutions 2026

Overview: Zoho Survey and Delighted platform as Customer Feedback Management Category solutions.

Zoho Survey excels in social media and email channels, mainly serving large enterprises and IT firms. It offers powerful analytics, compliance features, and integrates easily with other systems. Delighted platform, on the other hand, is perfect for collecting feedback and NPS tracking. It's tailored for businesses focused on customer satisfaction and engagement, with strong performance in email and website channels. Both offer 24/7 support, but Zoho Survey's extensive integration options stand out for larger operations.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Top use cases: Zoho Survey vs Delighted platform

Use cases tied to Zoho Survey and Delighted platform from verified data sources. Click any use case for supporting evidences.

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Zoho Survey Delighted platform

Top Capabilities: Zoho Survey vs Delighted platform

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Zoho Survey vs Delighted platform

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Zoho Survey vs Delighted platform

Share of peer evidence by company size for Zoho Survey and Delighted platform. Each product segments add up to 100%. Click any segment for supporting evidence.

Zoho Survey 100%
Delighted platform 100%
Zoho Survey Delighted platform
Key Capabilities Supported Zoho Survey specializes in collecting feedback and social media management, providing functionalities to enhance communication. → Delighted platform is optimized for feedback collection and NPS tracking, making it excellent for measuring customer satisfaction. →
Business Goals Zoho Survey aids in acquiring customers and improving customer satisfaction, aligning well with enterprises seeking expansion. → Delighted platform focuses on improving customer satisfaction and brand engagement, supporting brands in building stakeholder relations. →
Core Features Zoho Survey offers robust analytics and compliance tools, ensuring data import and export are seamless. → Delighted platform comes with custom report capabilities and AI-powered features, ideal for detailed analytics. →
Vendor Support Zoho Survey provides around-the-clock support via phone, chat, and email, catering to large corporations. → Delighted platform offers 24/7 support and is accessible through various channels like chat and email. →
Segments and Industries Zoho Survey is popular among large enterprises, especially in IT and education sectors. → Delighted platform mainly serves enterprises in IT and computer software industries. →
Operational Alignment Zoho Survey integrates well into large-scale operations, suitable for managing extensive feedback loops. → Delighted platform fits web and mobile-oriented businesses, streamlining feedback through multiple channels. →
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Zoho Survey and Delighted platform: Best activities based on customer satisfaction

Zoho Survey in Action: Unique Activities

How does Zoho Survey address your Collecting Feedback Challenges?
Zoho Survey enables users to create and publish surveys easily to gather feedback from customers. It integrates with customer relationship management systems, allowing users to link survey responses to customer profiles. While the platform offers a wide range of features for collecting feedback, Zoho Survey does not currently support the creation of desktop applications.
"...The problems I am solving is increasing customer satisfaction and upselling to clients based on the data that I receive...." Peer review by Lettice R M, Managing Director
Why is Zoho Survey the best choice for Engaging Conversational Surveys?
Zoho Survey provides interactive survey campaigns that engage respondents through various methods, including branching logic, follow-up questions, and multimedia content. It facilitates targeted audience engagement and allows for comprehensive data analysis with reporting features. However, the platform may limit the number of users within an account, potentially hindering collaborative efforts.
"...Helps me manage social media interactions...." Peer review by User
How can Zoho Survey optimize your Communication Management Workflow?
Zoho Survey facilitates simple survey creation and publication. Users can easily design and share surveys across various social media platforms. Zoho Survey lacks the ability to automatically publish surveys to social media platforms.
"...Customer Feedback Creating and publishing surveys are simple..." Peer review by Vignesh G., Computer Software
How does Zoho Survey address your Social Media Management Challenges?
Zoho Survey enables users to share surveys on multiple social media platforms, facilitating customer feedback collection. The platform provides real-time reports with detailed analytics, enabling informed decision-making. However, the reporting and analytics functionality lacks clarity and user-friendliness, presenting challenges for new users.
"...The reports can be analyzed in order to tackle any kind of problem or to make further changes or amendments in the organization to improve team performances...." Peer review by Laura J., Program Manager - Client & Field Service Technology Lead, Financial Services
How can Zoho Survey optimize your Market Research Workflow?
Zoho Survey enables users to create comprehensive surveys for market research purposes. It allows for the construction of detailed questionnaires with flexible logic, facilitating data collection from a large number of respondents. Users can analyze the collected data to gain insights into customer preferences, market trends, and business opportunities.
"...I'm using this website to conduct some market research for my startup and this allows me to gather info across several cities in Canada just by sharing the survey's link to my Facebook/Instagram/Snapchat friends...." Peer review by User

Delighted platform in Action: Unique Activities

How can Delighted platform enhance your Helpdesk Management process?
Delighted provides comprehensive Helpdesk Management capabilities, including a dedicated support team for setup and troubleshooting, a user-friendly Help Center with tutorials and best practices, and various integrations with other platforms to streamline workflows. Delighted's support is primarily offered through email, though phone support is not currently available.
"...They have a support team to help you set everything up, ask troubleshooting questions to and you dont have to pay extra for it...." Peer review by Cali S, Executive Office Coordinator

News

Latest Zoho Survey news

Zoho Launches Nigeria Edition of Zoho Books for VAT, E-Invoicing Compliance

Zoho launched the Nigeria edition of Zoho Books, a cloud-based accounting solution, to aid businesses in VAT and e-invoicing compliance. This edition includes AI-native financial tools for managing finances, offering features like VAT rate automation, e-invoice submission, and anomaly detection. The launch is part of Zoho's finance suite, which includes various applications tailored for local tax needs in multiple countries.

16/09/2026 - source