Overview: Zoho CRM and Zoho CRM Plus as CRM Category solutions.
Zoho CRM delivers robust customer relationship management, featuring powerful integrations and analytics suitable for large enterprises. It assists users in improving sales and managing complex workflows, providing comprehensive support. Zoho CRM Plus, with its strengths in social media and engagement, focuses more on enhancing digital and social presence. It's tailored for smaller enterprises that require streamlined communication. Both products offer unique capabilities, aligning with specific business needs across different sectors.
Zoho CRM: Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Zoho CRM Plus: Zoho CRM Plus is a unified CX platform empowering sales, marketing, and customer service teams to collaborate seamlessly. It offers a single interface and a free start.
Zoho CRM and Zoho CRM Plus: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zoho CRM supports lead management and workflow management, meeting the needs of sales teams to track and manage interactions. read more →
Zoho CRM Plus excels in social media management and customer feedback management, suitable for businesses focused on digital presence. read more →
Business Goals
Zoho CRM helps to enhance customer relationships and increase sales, aligning with the objectives of businesses seeking growth. read more →
Zoho CRM Plus promotes an improved digital presence and customer acquisition, aligning with businesses focusing on stakeholder relations. read more →
Core Features
Zoho CRM offers AI-powered analytics, data import/export, and ease of migration, valuable for large-scale data management. read more →
Zoho CRM Plus features custom reports and integration capabilities, aiding in streamlined data insights and system connectivity. read more →
Vendor Support
Zoho CRM provides extensive support through phone, email, chat, and round-the-clock service, accommodating varied user needs. read more →
Zoho CRM Plus offers chat and 24/7 support, which fits businesses requiring immediate assistance on a digital-first platform. read more →
Segments and Industries
Zoho CRM is predominantly used by large enterprises in IT, computer software, and marketing, reflecting its broad utility. read more →
Zoho CRM Plus is favored by enterprises and hospitality sectors, showcasing its niche in service-oriented industries. read more →
Operational Alignment
Zoho CRM’s robust capabilities are designed for complex enterprise workflows, fitting into large operational environments. read more →
Zoho CRM Plus integrates well with smaller-scale operations focused on digital engagement and cross-channel communication. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zoho CRM in Action: Unique Use Cases
How efficiently Does Zoho CRM manage your Engagement Management?
What makes Zoho CRM ideal for Contact List Management?
How does Zoho CRM facilitate Lead Management?
How does Zoho CRM address your Communication Management Challenges?
What solutions does Zoho CRM provide for Workflow Management?
Zoho CRM Plus in Action: Unique Use Cases
How efficiently Does Zoho CRM Plus manage your Helpdesk Management?
What makes Zoho CRM Plus ideal for Collaboration?
Integrations
Few Zoho CRM Integrations
Few Zoho CRM Plus Integrations
News
Latest Zoho CRM News
Zoho WorkDrive 5.0: The evolution from a content collaboration app to an intelligent content management platform
Zoho has launched WorkDrive 5.0, evolving its platform from a content collaboration app to an intelligent content management solution. The update introduces AI, machine learning, and automation features to help businesses extract insights, automate workflows, and improve productivity and security.
Latest Zoho CRM Plus News
Zoho WorkDrive 5.0: The evolution from a content collaboration app to an intelligent content management platform
Zoho has launched WorkDrive 5.0, evolving its platform from a content collaboration app to an intelligent content management solution. The update introduces AI, machine learning, and automation features to help businesses extract insights, automate workflows, and improve productivity and security.
Why is Zoho CRM Plus the best choice for Social Media Management?