Zoho CRM Plus Overview

Zoho CRM Plus is a unified CX platform empowering sales, marketing, and customer service teams to collaborate seamlessly. It offers a single interface and a free start.

Use Cases

Customers recommend Engagement Management, Social Media Management, Social Media Marketing, as the business use cases that they have been most satisfied with while using Zoho CRM Plus.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Customer Feedback Management
  • Lifetime Value Management
  • Conversion Management
  • Competitive Intelligence
  • Campaign Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM Plus.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Grow Market Share
See all business priorities See less business priorities

Zoho CRM Plus Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho CRM Plus works with different mediums / channels such as Social Media. Chat. Omnichannel etc.

Zoho CRM Plus's features include Micro Customer Segmenting, Feedback Surveys, Dashboard, etc. and Zoho CRM Plus support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zoho CRM Plus analytics capabilities include Analytics, and Custom Reports.

Reviews

"Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use." - Mark Kosier

Zoho CRM Plus, Floify, monday sales CRM, Pipeliner CRM, NetHunt CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho CRM Plus

Top Industries

  • Information Technology and Services
  • Hospitality
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoho CRM Plus is popular in Information Technology And Services, Hospitality, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zoho CRM Plus Use Cases

How can Zoho CRM Plus enhance your Engagement Management process?

What Are the key features of Zoho CRM Plus for Social Media Management?

Why is Zoho CRM Plus the best choice for Social Media Marketing?

How can Zoho CRM Plus optimize your Helpdesk Management Workflow?

How can Zoho CRM Plus enhance your Collaboration process?

31 buyers and buying teams have used Cuspera to assess how well Zoho CRM Plus solved their CRM needs. Cuspera uses 914 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoho CRM Plus testimonial

Mark Kosier

Founder

Cyber Merced

Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier
Zoho CRM Plus testimonial

Pham Phuong Ha

Secretary

CSMO Vietnam

We Have Been A Zoho Customer For Many Years. As CSMO's Secretary, I Frequently Use And Love Zoho CRM Plus. Zoho Helps Me Manage Customer Data Efficiently, Send And Evaluate Marketing Emails, Seamlessly Welcome New Members, And Keep In Touch With Them. During Remote Work, CSMO Is Still Active On Soc...ial Networks. Thanks To Zoho CRM Plus, I Can Build And Maintain Strong Relationships With All Stakeholders.

Testimonial By Pham Phuong Ha
Zoho CRM Plus testimonial

Tom & Angela Balsamo

Publishers

Coffee News

We Upgraded At The Beginning Of Quarantine To CRM Plus. Comes W/ The Crm, #Socialmedia Mgmt, Campaigns, Surveys, Project Assignments, Work Flow Charts, Surveys, Etc. Each Part Integrates With The Others So I Get The Bigger Picture Of Who's Engaging W/ What. Testimonial By Tom & Angela Balsamo
CUSTOMERS TESTIMONIALS
Zoho CRM Plus testimonial

Mark Kosier

Founder

Cyber Merced

Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier
Zoho CRM Plus testimonial

Pham Phuong Ha

Secretary

CSMO Vietnam

We Have Been A Zoho Customer For Many Years. As CSMO's Secretary, I Frequently Use And Love Zoho CRM Plus. Zoho Helps Me Manage Customer Data Efficiently, Send And Evaluate Marketing Emails, Seamlessly Welcome New Members, And Keep In Touch With Them. During Remote Work, CSMO Is Still Active On Soc...ial Networks. Thanks To Zoho CRM Plus, I Can Build And Maintain Strong Relationships With All Stakeholders.

Testimonial By Pham Phuong Ha
Zoho CRM Plus testimonial

Tom & Angela Balsamo

Publishers

Coffee News

We Upgraded At The Beginning Of Quarantine To CRM Plus. Comes W/ The Crm, #Socialmedia Mgmt, Campaigns, Surveys, Project Assignments, Work Flow Charts, Surveys, Etc. Each Part Integrates With The Others So I Get The Bigger Picture Of Who's Engaging W/ What. Testimonial By Tom & Angela Balsamo

Case Studies

Management Consulting

CASE STUDY Taobé Consulting

Zoho Webinar helped Taobé Consulting improve client communication and boost productivity. The company used interactive Q&A, webinar recordings, and registration insights to engage more clients. They ...saw a 30% increase in webinar registrations and a 40% rise in productivity. The platform made it easier to reach more clients and cut costs. Taobé Consulting became more visible and trusted in their industry.

Human Resources

CASE STUDY Shortlist Recruitment

Zoho Recruit helps Shortlist Recruitment, a technical recruitment agency, place candidates faster than competitors. The team uses Zoho Recruit for quick searches, custom tags, and easy customisation.... The platform supports operations in both the UK and USA. Shortlist Recruitment values Zoho Recruit's cost-effectiveness and strong GDPR compliance. SMS integration lets them reach job seekers discreetly during work hours.

Education

CASE STUDY ProEducation Solutions

Zoho Sign helped ProEducation Solutions speed up their document signing process. Before, paperwork took weeks and was hard to manage. Other e-signature tools were expensive and hard to use. Zoho Sign... made signing fast, easy, and affordable. The team liked the flexible pricing and simple web portal. Now, all paperwork is automated and secure.

Oil & Energy

CASE STUDY Mistras Group

Zoho CRM helped Mistras Group move from scattered records to a unified sales system. Before, salespeople used Rolodexes and spreadsheets, causing duplicate data and missed targets. With Zoho CRM, the...y now track leads, contracts, and operations in one place. Custom modules and workflow rules improved data accuracy and reporting. The team can now spot high-value clients and make better business decisions.

Wholesale

CASE STUDY Sparex

Zoho Analytics helped Sparex fix data problems from 18 subsidiaries. Before, teams used different systems and had conflicting data. Meetings stalled because no one trusted the numbers. With Zoho Anal...ytics, Sparex now syncs 15 million rows of data daily. Teams get custom dashboards and can make their own reports. Report requests dropped from 1-2 per hour to 1-2 per week. One insight from Zoho Analytics led to $1.4 million in extra sales by repricing slow-moving stock.

Oil & Energy

CASE STUDY SERGAS

Zoho Connect helped SERGAS, a leader in the gas industry, solve problems with scattered communication and poor task management. The company used Zoho Connect to create a single platform for all teams.... This made it easier to share updates, assign tasks, and work together. Teams in customer service, operations, and sales now communicate better and finish work faster. SERGAS recommends Zoho Connect for any business that wants to improve teamwork.

Video

Zoho CRM Plus helps Property Birds in automating most of their business processes

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoho CRM Plus

What is Zoho CRM Plus?

Zoho CRM Plus is a unified CX platform that empowers sales, marketing, and support teams to work as one, on a single interface. It helps to acquire customers and increase sales and revenue.

It engages with customers across multiple channels at each stage of the lifecycle and gets the right context across different media and stays notified in real-time.

Zoho CRM Plus features include providing customer experience across channels like phone, email, live chat, surveys, and social media, providing teams with access to a shared customer database for inter-team communication, converting complex business processes into automated, efficient workflows and many more.

What is Zoho CRM Plus used for?

Zoho CRM Plus is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Social Media Marketing .

What are the top features of Zoho CRM Plus?

Micro customer segmenting, Feedback surveys and Dashboard are some of the top features of Zoho CRM Plus.

Who uses Zoho CRM Plus?

Zoho CRM Plus is used by Information Technology And Services, Hospitality and Marketing And Advertising among other industries.

What are Zoho CRM Plus alternatives?

Floify, Monday Sales CRM, Pipeliner CRM and NetHunt CRM are popular alternatives for Zoho CRM Plus.

Where is Zoho CRM Plus located?

Zoho CRM Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho CRM Plus for engagement management and social media management

Zoho CRM Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Analytics

4.69/5 ★

Read Reviews (58)
Custom Reports

4.09/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Analytics

4.69/5 ★

Read Reviews (58)
Custom Reports

4.09/5 ★

Read Reviews (102)

Zoho CRM Plus Integrations

Zoho CRM Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.64/5 ★

Read Reviews (28)
Data Import

3.09/5 ★

Read Reviews (36)

Few API Integrations for Zoho CRM Plus

Software Failure Risk Guidance

?

for Zoho CRM Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho CRM Plus

Zoho Corporation Pvt. Ltd News

Product

Simplify salary disbursals in Zoho Payroll with Payouts by Zoho Payments

Zoho Payments introduces Payouts, a feature enabling direct salary disbursements from Zoho Payroll without external banking portals. This integration simplifies payroll processes, enhances security with OTPs, and offers real-time tracking and reporting. Users can request early access to streamline salary payments efficiently.

Partnership

Zoho and Axis Bank: Bringing connected banking to modern businesses

Zoho and Axis Bank have launched a connected banking solution, integrating Axis Bank accounts with Zoho Finance apps like Books, Inventory, Expense, and Payroll. This integration streamlines financial management by automating data flow, enabling direct vendor payments, simplifying reconciliation, and ensuring timely payroll processing. The service is initially available in Zoho Books, with plans to expand to other Zoho apps.

Product

Zoho Launches Vani, a Visual Collaboration Platform for Teams

Zoho has launched Vani, a visual collaboration platform designed for small businesses to streamline project management, brainstorming, and communication. Vani offers an "infinite canvas" for seamless collaboration, integrating AI features and video meetings. It supports various business needs with templates and kits, and is priced affordably with a free plan and a $5 per user Team plan.

Product

App Spotlight: Storm AI Landing Pages for Zoho CRM

App Spotlight's Storm AI Landing Pages extension for Zoho CRM allows users to create SEO-optimized landing pages from natural language prompts without coding. This integration streamlines lead management by syncing form submissions directly to Zoho CRM, enhancing marketing efficiency and lead conversion rates.

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE