Zoho CRM Plus Overview
This is a summary of the comprehensive capabilities and benefits of Zoho CRM Plus based on over 914 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zoho CRM Plus, Soffront, Salesseek, Virtuous CRM, Intouch CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zoho CRM Plus is right for your needs? Our Cuspera AI engine can evaluate how Zoho CRM Plus fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zoho CRM Plus supports business activities such as:
- Engagement Management
- Social Media Management
- Social Media Marketing
- Helpdesk Management
- Collaboration
Zoho CRM Plus can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Digital And Social Presence, Improve Stakeholder Relations, etc. It can help manage these activities if you use Social Media Chat Omnichannel etc. for these needs. As a solution, Zoho CRM Plus's capabilities include Micro Customer Segmenting, Feedback Surveys, Dashboard, etc.
Zoho CRM Plus was founded in 1996. Information Technology and Services Vertical is its biggest customer base.
Reviews
"Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. " - Mark Kosier
Cuspera Reviews
31 buyers and buying teams have used Cuspera to assess how well Zoho CRM Plus solved their CRM needs. Cuspera uses 914 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Zoho CRM Plus.
Use Cases
Peers recommend Engagement Management , Social Media Management , Social Media Marketing , as the business use cases that they have been most satisfied while using Zoho CRM Plus.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media, Chat and Omnichannel |
4.96/5 ★ |
"...For this, workflow rules were set up to manage follow-up tasks and custom functions were configured to manage the partner onboarding process...." Case Study Agoda |
| engaging and following up |
4.94/5 ★ |
"...Great platform to implement a serious follow up system for clients or prospects...." Peer review by Francisco J S. |
| Social Media Management with Social Media, Omnichannel and Chat |
4.95/5 ★ |
"...Enhancements to several of its apps were unveiled last week, including Zoho s social media management tools and SalesIQ visitor tracking software, providing a single platform for all customer-facing staff...." Zoho customer service tools get AI, analytics updates |
| engaging on social media |
4.92/5 ★ |
"...According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq...." Peer review by priya gupta |
| managing social media account |
3.88/5 ★ |
"...The communication with our customers has been improved, we can include our accounts in social networks and perform all kinds of movements with them, the truth is that life has been made easier with this software...." Peer review by Savannah M, Head of Electrical Engineering |
| scheduling post to social media |
3.42/5 ★ |
"...According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq...." Peer review by priya gupta |
| Social Media Marketing with Social Media, Chat, Omnichannel and E-Mail |
4.94/5 ★ |
"...Social Marketing Visitor Tracking Artificial Intelligence Help Desk Sales Email Marketing Powerful Analytics Project Management Surveys Get ready to deliver superior customer experiences...." Unified Customer Experience Platform |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media, Chat and Omnichannel |
4.96/5 ★ |
"...For this, workflow rules were set up to manage follow-up tasks and custom functions were configured to manage the partner onboarding process...." Case Study Agoda |
|
| engaging and following up |
4.96/5 ★ |
| Social Media Management with Social Media, Omnichannel and Chat |
4.95/5 ★ |
"...Enhancements to several of its apps were unveiled last week, including Zoho s social media management tools and SalesIQ visitor tracking software, providing a single platform for all customer-facing staff...." Zoho customer service tools get AI, analytics updates |
|
| engaging on social media |
4.95/5 ★ |
| managing social media account |
4.95/5 ★ |
| scheduling post to social media |
4.95/5 ★ |
| Social Media Marketing with Social Media, Chat, Omnichannel and E-Mail |
4.94/5 ★ |
"...Social Marketing Visitor Tracking Artificial Intelligence Help Desk Sales Email Marketing Powerful Analytics Project Management Surveys Get ready to deliver superior customer experiences...." Unified Customer Experience Platform |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 914 insights from peers and experts to help you assess how these Zoho CRM Plus use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier |
|
We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. |
|
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mark Kosier Founder Cyber Merced |
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier |
|
Hanh Nguyen Digital Marketing Manager Aqua Expeditions |
We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. |
|
Umesh Padala Chief Digital & Technology Officer Star Health Insurance |
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study CielRead More |
|
Case Study AgodaRead More |
Frequently Asked Questions(FAQ)
for Zoho CRM Plus
What is Zoho CRM Plus?
What is Zoho CRM Plus used for?
What are the top features of Zoho CRM Plus?
Who uses Zoho CRM Plus?
What are Zoho CRM Plus alternatives?
Where is Zoho CRM Plus located?
Popular Business Setting
for Zoho CRM Plus
Top Industries
- Information Technology and Services
- Hospitality
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Zoho CRM Plus to Enhance customer relationships and Acquire customers
Zoho CRM Plus Alternatives
Peer and Expert Opinion on Features
for Zoho CRM Plus
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Micro customer segmenting | Read Reviews (30) |
| Feedback surveys | Read Reviews (29) |
| Dashboard | Read Reviews (28) |
| bot | Read Reviews (21) |
| Intelligent assistant | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Micro customer segmenting | Read Reviews (30) |
| Feedback surveys | Read Reviews (29) |
| Dashboard | Read Reviews (28) |
| bot | Read Reviews (21) |
| Intelligent assistant | Read Reviews (20) |
IT and Other Capabilities
for Zoho CRM Plus
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (36) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (33) |
| 24/7 Support | Read Reviews (136) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (33) |
| 24/7 Support | Read Reviews (136) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (102) |
Software Failure Risk Guidance
?for Zoho CRM Plus
Overall Risk Meter
Top Failure Risks for Zoho CRM Plus
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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