Zoho CRM Plus Overview
Zoho CRM Plus is a unified CX platform empowering sales, marketing, and customer service teams to collaborate seamlessly. It offers a single interface and a free start.
Use Cases
Customers recommend Engagement Management, Social Media Management, Social Media Marketing, as the business use cases that they have been most satisfied with while using Zoho CRM Plus.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM Plus.
Zoho CRM Plus Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM Plus works with different mediums / channels such as Social Media. Chat. Omnichannel etc.
Zoho CRM Plus's features include Micro Customer Segmenting, Feedback Surveys, Dashboard, etc. and Zoho CRM Plus support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zoho CRM Plus analytics capabilities include Analytics, and Custom Reports.
Reviews
"We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Exp...eriences To Our Customers. Zia's Conversational Abilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most." - Hanh Nguyen
Zoho CRM Plus, Floify, monday sales CRM, Pipeliner CRM, NetHunt CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM Plus
Top Industries
- Information Technology and Services
- Hospitality
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Zoho CRM Plus is popular in Information Technology And Services, Hospitality, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zoho CRM Plus Use Cases
How efficiently Does Zoho CRM Plus manage your Engagement Management?
How can Zoho CRM Plus optimize your Helpdesk Management Workflow?
Why is Zoho CRM Plus the best choice for Collaboration?
31 buyers and buying teams have used Cuspera to assess how well Zoho CRM Plus solved their CRM needs. Cuspera uses 914 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. |
|
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture. |
|
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Hanh Nguyen Digital Marketing Manager Aqua Expeditions |
We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. |
|
Umesh Padala Chief Digital & Technology Officer Star Health Insurance |
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture. |
|
Mark Kosier Founder Cyber Merced |
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier |
Case Studies
CASE STUDY Tech Mahindra
CASE STUDY Agappe Diagnostics
CASE STUDY Valmiki Group
CASE STUDY Zepto
CASE STUDY UENI
CASE STUDY TagniFi
Video
Zoho CRM Plus helps Property Birds in automating most of their business processes
Frequently Asked Questions(FAQ)
for Zoho CRM Plus
What is Zoho CRM Plus?
Zoho CRM Plus is a unified CX platform that empowers sales, marketing, and support teams to work as one, on a single interface. It helps to acquire customers and increase sales and revenue.
It engages with customers across multiple channels at each stage of the lifecycle and gets the right context across different media and stays notified in real-time.
Zoho CRM Plus features include providing customer experience across channels like phone, email, live chat, surveys, and social media, providing teams with access to a shared customer database for inter-team communication, converting complex business processes into automated, efficient workflows and many more.
What is Zoho CRM Plus used for?
What are the top features of Zoho CRM Plus?
Who uses Zoho CRM Plus?
What are Zoho CRM Plus alternatives?
Where is Zoho CRM Plus located?
Peers used Zoho CRM Plus for engagement management and social media management
Zoho CRM Plus Competitors
Zoho CRM Plus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (102) |
Zoho CRM Plus Integrations
Zoho CRM Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM Plus
Software Failure Risk Guidance
?for Zoho CRM Plus
Overall Risk Meter
Top Failure Risks for Zoho CRM Plus
Zoho Corporation Pvt. Ltd News
Introducing document delivery and authentication via WhatsApp in Zoho Sign
Zoho introduces WhatsApp integration in Zoho Sign, enabling document delivery and OTP authentication via WhatsApp. This update enhances user experience by offering faster turnaround times, increased trust, and improved security with end-to-end encryption. Users can easily set up the integration through Zoho Sign's interface, linking their WhatsApp Business account for streamlined document workflows.
ManageEngine Introduces DEX Capabilities in Endpoint Central, Advancing Towards Autonomous Endpoint Management
ManageEngine, a division of Zoho Corporation, has introduced digital employee experience (DEX) capabilities to its Endpoint Central platform. This enhancement aims to improve IT teams' ability to proactively resolve endpoint performance issues, thereby enhancing employee productivity and satisfaction. The new features include real-time insights, diagnostics, and automation, and are available as a stand-alone SaaS product or an add-on to Endpoint Central.
Zoho Finance Suite: Powering Belgiums shift to E-Invoicing
Zoho is expanding its Finance Suite to support Belgium's nationwide e-invoicing mandate starting January 2026. The suite, including Zoho Billing, Zoho Books, and Zoho Inventory, will enable Belgian businesses to issue and receive invoices via the Peppol network, ensuring compliance with the BIS 3.0 format. This expansion highlights Zoho's commitment to aiding businesses in Europe with seamless invoicing workflows.
Tuning response time psychology with an integrated solution
Zoho CRM now integrates with Office24by7's cloud telephony solution, enhancing sales efficiency by providing instant lead alerts, auto-dialing, and smart routing. This integration allows sales teams to access full CRM context during calls, improving conversion rates and overall productivity. The solution also offers call analytics and performance insights for better sales management.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
What Are the key features of Zoho CRM Plus for Social Media Management?