Zoho CRM Plus Overview

Zoho CRM Plus is a unified CX platform empowering sales, marketing, and customer service teams to collaborate seamlessly. It offers a single interface and a free start.

Use Cases

Customers recommend Engagement Management, Social Media Management, Social Media Marketing, as the business use cases that they have been most satisfied with while using Zoho CRM Plus.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Customer Feedback Management
  • Lifetime Value Management
  • Conversion Management
  • Competitive Intelligence
  • Campaign Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM Plus.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Grow Market Share
See all business priorities See less business priorities

Zoho CRM Plus Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho CRM Plus works with different mediums / channels such as Social Media. Chat. Omnichannel etc.

Zoho CRM Plus's features include Micro Customer Segmenting, Feedback Surveys, Dashboard, etc. and Zoho CRM Plus support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zoho CRM Plus analytics capabilities include Analytics, and Custom Reports.

Reviews

"We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Exp...eriences To Our Customers. Zia's Conversational Abilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most." - Hanh Nguyen

Zoho CRM Plus, Floify, monday sales CRM, Pipeliner CRM, NetHunt CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho CRM Plus

Top Industries

  • Information Technology and Services
  • Hospitality
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoho CRM Plus is popular in Information Technology And Services, Hospitality, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Zoho CRM Plus Customer wins, Customer success stories, Case studies

What Are the key features of Zoho CRM Plus for Engagement Management?

Why is Zoho CRM Plus the best choice for Social Media Management?

How efficiently Does Zoho CRM Plus manage your Social Media Marketing?

How efficiently Does Zoho CRM Plus manage your Helpdesk Management?

How does Zoho CRM Plus facilitate Collaboration?

31 buyers and buying teams have used Cuspera to assess how well Zoho CRM Plus solved their CRM needs. Cuspera uses 914 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Zoho CRM Plus testimonial

Hanh Nguyen

Digital Marketing Manager

Aqua Expeditions
We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most.

Testimonial By Hanh Nguyen
Zoho CRM Plus testimonial

Mark Kosier

Founder

Cyber Merced
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier
Zoho CRM Plus testimonial

Tom & Angela Balsamo

Publishers

Coffee News
We Upgraded At The Beginning Of Quarantine To CRM Plus. Comes W/ The Crm, #Socialmedia Mgmt, Campaigns, Surveys, Project Assignments, Work Flow Charts, Surveys, Etc. Each Part Integrates With The Others So I Get The Bigger Picture Of Who's Engaging W/ What. Testimonial By Tom & Angela Balsamo
CUSTOMERS TESTIMONIALS
Zoho CRM Plus testimonial

Hanh Nguyen

Digital Marketing Manager

Aqua Expeditions
We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most.

Testimonial By Hanh Nguyen
Zoho CRM Plus testimonial

Mark Kosier

Founder

Cyber Merced
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier
Zoho CRM Plus testimonial

Tom & Angela Balsamo

Publishers

Coffee News
We Upgraded At The Beginning Of Quarantine To CRM Plus. Comes W/ The Crm, #Socialmedia Mgmt, Campaigns, Surveys, Project Assignments, Work Flow Charts, Surveys, Etc. Each Part Integrates With The Others So I Get The Bigger Picture Of Who's Engaging W/ What. Testimonial By Tom & Angela Balsamo
 

Zoho Reignites CRM for Acme Brick Company - Business Standard

Zoho successfully deployed its CRM solution at Acme Brick Company, enhancing sales processes across 40+ locations. The CRM's customization and integration capabilities improved adoption and engagemen...t, leading to better client interactions. Acme Brick plans to expand its use of Zoho CRM for personalized marketing efforts.

Read on →
 

Atlanta Hawks partner with ManageEngine on IT overhaul

The Atlanta Hawks have partnered with ManageEngine, a division of Zoho Corp, to overhaul their IT operations at State Farm Arena. This partnership aims to simplify the Hawks' technology stack, enhanc...e system reliability, and unify critical systems. The collaboration focuses on automation, real-time visibility, and improved security, benefiting live event operations and IT service management.

Read on →
 

Government migrates 12.68 lakh official email accounts to Zoho: MeitY ...

The Indian government has migrated 12.68 lakh official email accounts to Zoho, with 7.45 lakh belonging to Central government employees. This migration, facilitated by the National Informatics Centre..., ensures government ownership of data and intellectual property. The contract includes provisions for continuity and rollback if needed.

Read on →

Grain Connect - Telecommunications

Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with Zoho CRM, streamlining sales, billing, support, and field engineering. ...Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.

Read on →

SERGAS - Oil & Energy

Zoho Connect helped SERGAS, a leader in the gas industry, solve problems with scattered communication and poor task management. The company used Zoho Connect to create a single platform for all teams.... This made it easier to share updates, assign tasks, and work together. Teams in customer service, operations, and sales now communicate better and finish work faster. SERGAS recommends Zoho Connect for any business that wants to improve teamwork.

Read on →

Funding Strategies - Financial Services

Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate CRM and email marketing, improving lead management and c...lient communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.

Read on →

Zoho CRM Plus helps Property Birds in automating most of their business processes

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Frequently Asked Questions(FAQ)

for Zoho CRM Plus

What is Zoho CRM Plus?

Zoho CRM Plus is a unified CX platform that empowers sales, marketing, and support teams to work as one, on a single interface. It helps to acquire customers and increase sales and revenue.

It engages with customers across multiple channels at each stage of the lifecycle and gets the right context across different media and stays notified in real-time.

Zoho CRM Plus features include providing customer experience across channels like phone, email, live chat, surveys, and social media, providing teams with access to a shared customer database for inter-team communication, converting complex business processes into automated, efficient workflows and many more.

What is Zoho CRM Plus used for?

Zoho CRM Plus is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Social Media Marketing .

What are the top features of Zoho CRM Plus?

Micro customer segmenting, Feedback surveys and Dashboard are some of the top features of Zoho CRM Plus.

Who uses Zoho CRM Plus?

Zoho CRM Plus is used by Information Technology And Services, Hospitality and Marketing And Advertising among other industries.

What are Zoho CRM Plus alternatives?

Floify, Monday Sales CRM, Pipeliner CRM and NetHunt CRM are popular alternatives for Zoho CRM Plus.

Where is Zoho CRM Plus located?

Zoho CRM Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho CRM Plus for engagement management and social media management

Zoho CRM Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Analytics

4.69/5 ★

Read Reviews (58)
Custom Reports

4.09/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Analytics

4.69/5 ★

Read Reviews (58)
Custom Reports

4.09/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for Zoho CRM Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho CRM Plus

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Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE