Zoho CRM Plus Overview

This is a summary of the comprehensive capabilities and benefits of Zoho CRM Plus based on over 914 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zoho CRM Plus, Soffront, Salesseek, Virtuous CRM, Intouch CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zoho CRM Plus is right for your needs? Our Cuspera AI engine can evaluate how Zoho CRM Plus fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoho CRM Plus supports business goals such as:

  • Enhance Customer Relationships
  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations

Zoho CRM Plus can help you with many activities, such as Engagement Management, Social Media Management, Social Media Marketing, Helpdesk Management, Collaboration, etc. It can help manage these activities if you use Social Media Chat Omnichannel etc. for these needs. As a solution, Zoho CRM Plus's capabilities include Micro Customer Segmenting, Feedback Surveys, Dashboard, etc.

Zoho CRM Plus was founded in 1996. Information Technology and Services Vertical is its biggest customer base.

Reviews

"We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Exp...eriences To Our Customers. Zia's Conversational Abilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most. " - Hanh Nguyen

Cuspera Reviews

31 buyers and buying teams have used Cuspera to assess how well Zoho CRM Plus solved their CRM needs. Cuspera uses 914 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Zoho CRM Plus.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Social Media Marketing , as the business use cases that they have been most satisfied while using Zoho CRM Plus.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media, Chat and Omnichannel

4.96/5

Read Reviews (104)

"...Plus are the great options that there are to make, personally I follow up on my communications with clients, and thus boost sales...."
engaging and following up

4.94/5

Read Reviews (63)

"...Easier to keep work leads organized for follow ups...."
Social Media Management with Social Media, Omnichannel and Chat

4.95/5

Read Reviews (39)

"...Enhancements to several of its apps were unveiled last week, including Zoho s social media management tools and SalesIQ visitor tracking software, providing a single platform for all customer-facing staff...." Zoho customer service tools get AI, analytics updates
engaging on social media

4.92/5

Read Reviews (25)

"...According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq...."
managing social media account

3.88/5

Read Reviews (2)

"...The communication with our customers has been improved, we can include our accounts in social networks and perform all kinds of movements with them, the truth is that life has been made easier with this software...."
scheduling post to social media

3.42/5

Read Reviews (1)

"...According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq...."
Social Media Marketing with Social Media, Chat, Omnichannel and E-Mail

4.94/5

Read Reviews (30)

"...There are two other tiers that are worth mentioning: Zoho CRM Plus includes all of the features in the Enterprise edition, as well as email marketing, online customer surveys, visitor tracking, and advanced social media marketing and analytics...." Review: Zoho
PEER EXPERIENCES
Engagement Management with Social Media, Chat and Omnichannel

4.96/5

Read Reviews (104)

"...Plus are the great options that there are to make, personally I follow up on my communications with clients, and thus boost sales...." Peer review by Savannah M, Head of Electrical Engineering
engaging and following up

4.96/5

Read Reviews (63)

Social Media Management with Social Media, Omnichannel and Chat

4.95/5

Read Reviews (39)

"...Enhancements to several of its apps were unveiled last week, including Zoho s social media management tools and SalesIQ visitor tracking software, providing a single platform for all customer-facing staff...." Zoho customer service tools get AI, analytics updates
engaging on social media

4.95/5

Read Reviews (25)

managing social media account

4.95/5

Read Reviews (2)

scheduling post to social media

4.95/5

Read Reviews (1)

Social Media Marketing with Social Media, Chat, Omnichannel and E-Mail

4.94/5

Read Reviews (30)

"...There are two other tiers that are worth mentioning: Zoho CRM Plus includes all of the features in the Enterprise edition, as well as email marketing, online customer surveys, visitor tracking, and advanced social media marketing and analytics...." Review: Zoho

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 914 insights from peers and experts to help you assess how these Zoho CRM Plus use cases fit your CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Hanh Nguyen

Digital Marketing Manager

Aqua Expeditions

We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most.

Testimonial By Hanh Nguyen

Umesh Padala

Chief Digital & Technology Officer

Star Health Insurance

Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture.

Testimonial By Umesh Padala

Jason Kimber

CEO

Solutions to Success Pty, Ltd

We Have Been Implementing CRM Plus For Businesses Since 2015 And It Is Our Favourite Zoho Product Because Of The Brilliant Unified Customer Experience It Gives Our Clients. Our Clients Often Tell Us How Easy CRM Plus Is To Use And How Much Time And Money They Have Saved Since Streamlining And Autom...ating Their Business Using The Nine Applications That Are Part Of CRM Plus.

Testimonial By Jason Kimber
CUSTOMERS TESTIMONIALS

Hanh Nguyen

Digital Marketing Manager

Aqua Expeditions

We've Been Using The Zoho Customer Experience Platform For Over 2 Years Now And We Couldn't Have Asked For Anything Better. Zoho Has Constantly Improved Its User Experiences And Functionalities That Is Helping Businesses Like Ours Deliver Better Experiences To Our Customers. Zia's Conversational Ab...ilities And Intelligence To Assist Our Customer-Facing Teams All Along The Customer Journey Is What We Love The Most.

Testimonial By Hanh Nguyen

Umesh Padala

Chief Digital & Technology Officer

Star Health Insurance

Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture.

Testimonial By Umesh Padala

Jason Kimber

CEO

Solutions to Success Pty, Ltd

We Have Been Implementing CRM Plus For Businesses Since 2015 And It Is Our Favourite Zoho Product Because Of The Brilliant Unified Customer Experience It Gives Our Clients. Our Clients Often Tell Us How Easy CRM Plus Is To Use And How Much Time And Money They Have Saved Since Streamlining And Autom...ating Their Business Using The Nine Applications That Are Part Of CRM Plus.

Testimonial By Jason Kimber

Case Studies

COMPANY CASE STUDIES
Case Study Ciel

Ciel Ingenio Para La Vida Achieves Digital Transformation With Zoho CRM Plus.

Read More
Case Study Agoda

Zoho CRM Plus Helps Agoda’s Strategic Partnerships Team Manage Workflows And Communicate With Partners.

Read More

Frequently Asked Questions(FAQ)

for Zoho CRM Plus

What is Zoho CRM Plus?

Zoho CRM Plus is a unified CX platform that empowers sales, marketing, and support teams to work as one, on a single interface. It helps to acquire customers and increase sales and revenue.

What is Zoho CRM Plus used for?

Zoho CRM Plus is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Social Media Marketing .

What are the top features of Zoho CRM Plus?

Micro customer segmenting, Feedback surveys and Dashboard are some of the top features of Zoho CRM Plus.

Who uses Zoho CRM Plus?

Zoho CRM Plus is used by Information Technology And Services, Hospitality and Marketing And Advertising among other industries.

What are Zoho CRM Plus alternatives?

Soffront, Salesseek, Virtuous CRM and Intouch CRM are popular alternatives for Zoho CRM Plus.

Where is Zoho CRM Plus located?

Zoho CRM Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.

Popular Business Setting

for Zoho CRM Plus

Top Industries

  • Information Technology and Services
  • Hospitality
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Zoho CRM Plus to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Zoho CRM Plus

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Micro customer segmenting

4.92/5

Read Reviews (30)
Feedback surveys

4.39/5

Read Reviews (29)
Dashboard

4.21/5

Read Reviews (28)
bot

4.90/5

Read Reviews (21)
Intelligent assistant

4.82/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Micro customer segmenting

4.92/5

Read Reviews (30)
Feedback surveys

4.39/5

Read Reviews (29)
Dashboard

4.21/5

Read Reviews (28)
bot

4.90/5

Read Reviews (21)
Intelligent assistant

4.82/5

Read Reviews (20)

IT and Other Capabilities

for Zoho CRM Plus

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.64/5

Read Reviews (28)
Data Import

3.09/5

Read Reviews (36)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.64/5

Read Reviews (28)
Data Import

3.09/5

Read Reviews (36)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.59/5

Read Reviews (33)
24/7 Support

4.37/5

Read Reviews (136)
Phone Support

3.63/5

Read Reviews (8)
Email Support

3.10/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.59/5

Read Reviews (33)
24/7 Support

4.37/5

Read Reviews (136)
Phone Support

3.63/5

Read Reviews (8)
Email Support

3.10/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (52)
Analytics

4.69/5

Read Reviews (58)
Custom Reports

4.09/5

Read Reviews (102)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.89/5

Read Reviews (52)
Analytics

4.69/5

Read Reviews (58)
Custom Reports

4.09/5

Read Reviews (102)

Software Failure Risk Guidance

?

for Zoho CRM Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho CRM Plus

Vendor Profile Details

Company Name

Zoho Corporation

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE