Zoho CRM Plus Overview

Zoho CRM Plus is a unified CX platform empowering sales, marketing, and customer service teams to collaborate seamlessly. It offers a single interface and a free start.

Use Cases

Customers recommend Engagement Management, Social Media Management, Social Media Marketing, as the business use cases that they have been most satisfied with while using Zoho CRM Plus.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Customer Feedback Management
  • Lifetime Value Management
  • Conversion Management
  • Competitive Intelligence
  • Campaign Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM Plus.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Grow Market Share
See all business priorities See less business priorities

Zoho CRM Plus Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho CRM Plus works with different mediums / channels such as Social Media. Chat. Omnichannel etc.

Zoho CRM Plus's features include Micro Customer Segmenting, Feedback Surveys, Dashboard, etc. and Zoho CRM Plus support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zoho CRM Plus analytics capabilities include Analytics, and Custom Reports.

Reviews

"Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use." - Mark Kosier

Zoho CRM Plus, Intouch CRM, Virtuous CRM, InStream, Vendasta Platform, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho CRM Plus

Top Industries

  • Information Technology and Services
  • Hospitality
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoho CRM Plus is popular in Information Technology And Services, Hospitality, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Zoho CRM Plus Customer wins, Customer success stories, Case studies

What Are the key features of Zoho CRM Plus for Engagement Management?

What makes Zoho CRM Plus ideal for Social Media Management?

What Are the key features of Zoho CRM Plus for Social Media Marketing?

How does Zoho CRM Plus facilitate Helpdesk Management?

What solutions does Zoho CRM Plus provide for Collaboration?

31 buyers and buying teams have used Cuspera to assess how well Zoho CRM Plus solved their CRM needs. Cuspera uses 914 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Zoho CRM Plus testimonial

Mark Kosier

Founder

Cyber Merced
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier
Zoho CRM Plus testimonial

Umesh Padala

Chief Digital & Technology Officer

Star Health Insurance
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture.

Testimonial By Umesh Padala
Zoho CRM Plus testimonial

Pham Phuong Ha

Secretary

CSMO Vietnam
We Have Been A Zoho Customer For Many Years. As CSMO's Secretary, I Frequently Use And Love Zoho CRM Plus. Zoho Helps Me Manage Customer Data Efficiently, Send And Evaluate Marketing Emails, Seamlessly Welcome New Members, And Keep In Touch With Them. During Remote Work, CSMO Is Still Active On Soc...ial Networks. Thanks To Zoho CRM Plus, I Can Build And Maintain Strong Relationships With All Stakeholders.

Testimonial By Pham Phuong Ha
CUSTOMERS TESTIMONIALS
Zoho CRM Plus testimonial

Mark Kosier

Founder

Cyber Merced
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier
Zoho CRM Plus testimonial

Umesh Padala

Chief Digital & Technology Officer

Star Health Insurance
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture.

Testimonial By Umesh Padala
Zoho CRM Plus testimonial

Pham Phuong Ha

Secretary

CSMO Vietnam
We Have Been A Zoho Customer For Many Years. As CSMO's Secretary, I Frequently Use And Love Zoho CRM Plus. Zoho Helps Me Manage Customer Data Efficiently, Send And Evaluate Marketing Emails, Seamlessly Welcome New Members, And Keep In Touch With Them. During Remote Work, CSMO Is Still Active On Soc...ial Networks. Thanks To Zoho CRM Plus, I Can Build And Maintain Strong Relationships With All Stakeholders.

Testimonial By Pham Phuong Ha
 

Zoho Reignites CRM for Acme Brick Company

Zoho successfully deployed its CRM solution for Acme Brick Company, enhancing sales processes and integration with existing systems. This deployment, completed in under a year, improved CRM adoption ...across Acme's 40+ sales locations. Zoho's customization and support were key factors in Acme's choice, leading to better engagement and sales opportunities.

Read on →
 

Zoho Corporation Surpasses One Million Customers

Zoho Corporation celebrates its 30th anniversary by surpassing one million paying customers and 150 million users globally. The company attributes its success to a customer-first approach, offering s...calable and affordable solutions. Notable customers include Mercedes-Benz India and Union Bank of India. Zoho's growth is marked by a 32% increase in customers and 20% revenue growth in 2025.

Read on →
 

Zoho Users Discuss The Future As Company Reaches 1 Million Customers

Zoho has reached a milestone of 1 million customers globally, highlighting its significant presence in the business software market. The company offers a suite of tools, including Zoho Creator and Zo...ho Payments, which are integral to many businesses' operations. Customers like CIMCO Refrigeration and Island Practice Management praise Zoho for its collaborative approach and technological integration, emphasizing the company's focus on customer-centric innovation and AI integration.

Read on →

Funding Strategies - Financial Services - financial services

Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate CRM and email marketing, improving lead management and c...lient communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.

Read on →

BusinessNZ Council - Government Administration - Government Administration

Zoho Backstage helped BusinessNZ Council move their election conference online during COVID-19. The team needed an easy event management tool with ticketing and website features for non-technical use...rs. Zoho Backstage let them quickly update tickets, process refunds, and customize their event site. They livestreamed sessions and managed ticket sales easily. The council praised the platform's user-friendly interface and real-time agenda editing.

Read on →

ProEducation Solutions - Education - education

Zoho Sign helped ProEducation Solutions speed up their document signing process. Before, paperwork took weeks and was hard to manage. Other e-signature tools were expensive and hard to use. Zoho Sign... made signing fast, easy, and affordable. The team liked the flexible pricing and simple web portal. Now, all paperwork is automated and secure.

Read on →

Zoho CRM Plus helps Property Birds in automating most of their business processes

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Frequently Asked Questions(FAQ)

for Zoho CRM Plus

What is Zoho CRM Plus?

Zoho CRM Plus is a unified CX platform that empowers sales, marketing, and support teams to work as one, on a single interface. It helps to acquire customers and increase sales and revenue.

It engages with customers across multiple channels at each stage of the lifecycle and gets the right context across different media and stays notified in real-time.

Zoho CRM Plus features include providing customer experience across channels like phone, email, live chat, surveys, and social media, providing teams with access to a shared customer database for inter-team communication, converting complex business processes into automated, efficient workflows and many more.

What is Zoho CRM Plus used for?

Zoho CRM Plus is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Social Media Marketing .

What are the top features of Zoho CRM Plus?

Micro customer segmenting, Feedback surveys and Dashboard are some of the top features of Zoho CRM Plus.

Who uses Zoho CRM Plus?

Zoho CRM Plus is used by Information Technology And Services, Hospitality and Marketing And Advertising among other industries.

What are Zoho CRM Plus alternatives?

Intouch CRM, Virtuous CRM, InStream and Vendasta Platform are popular alternatives for Zoho CRM Plus.

Where is Zoho CRM Plus located?

Zoho CRM Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho CRM Plus for engagement management and social media management

Zoho CRM Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Analytics

4.69/5 ★

Read Reviews (58)
Custom Reports

4.09/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Analytics

4.69/5 ★

Read Reviews (58)
Custom Reports

4.09/5 ★

Read Reviews (102)

Zoho CRM Plus Integrations

Zoho CRM Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.64/5 ★

Read Reviews (28)
Data Import

3.09/5 ★

Read Reviews (36)

Few API Integrations for Zoho CRM Plus

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zoho CRM Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho CRM Plus

Zoho Corporation Pvt. Ltd News

Financial

Zoho revenue doubles in 3 years to Rs 12, 313 crore Asia now powers 30% of global revenue

Zoho's revenue nearly doubled over three years, reaching Rs 12,313 crore in FY25, with Asia contributing 30% to global revenue. Despite revenue growth, profits declined by 3.3% due to rising costs, particularly in employee benefits and advertising. North America remains Zoho's largest market, generating 41% of revenue, while its flagship Zoho Suite and ManageEngine products are key revenue drivers.

Read more →
Financial

Zoho reports Rs 12, 313 Cr revenue and Rs 3, 191 Cr profit in FY25

Zoho reported Rs 12,313 crore in revenue and Rs 3,191 crore in profit for FY25, marking a 17.8% growth in revenue. The company's flagship products, ManageEngine and Zoho, drove the growth. North America was the largest market, contributing 41% of revenue. Despite increased costs, Zoho remains focused on expanding in the domestic market with new offerings like Zoho Pay.

Read more →
Company

Zoho clarifies payment issue with FlexyPe, says payment gateway caused error

Zoho addressed a payment issue with FlexyPe, attributing the error to a payment gateway malfunction. The company clarified the situation to reassure stakeholders and maintain transparency.

Read more →
Product

Zoho Books comes full circle with MTD for Income Tax

Zoho Books now supports end-of-year submissions and tax returns for Making Tax Digital (MTD) for Income Tax. This update allows sole traders and landlords to complete their entire MTD journey within Zoho Books, ensuring compliance with HMRC requirements. The software facilitates comprehensive financial reporting, including business income adjustments and other income sources, providing an end-to-end solution for digital tax filing.

Read more →

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE