Zoho CRM Plus Overview
Zoho CRM Plus is a unified CX platform empowering sales, marketing, and customer service teams to collaborate seamlessly. It offers a single interface and a free start.
Use Cases
Customers recommend Engagement Management, Social Media Management, Social Media Marketing, as the business use cases that they have been most satisfied with while using Zoho CRM Plus.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM Plus.
Zoho CRM Plus Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM Plus works with different mediums / channels such as Social Media. Chat. Omnichannel etc.
Zoho CRM Plus's features include Micro Customer Segmenting, Feedback Surveys, Dashboard, etc. and Zoho CRM Plus support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zoho CRM Plus analytics capabilities include Analytics, and Custom Reports.
Reviews
"Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use." - Mark Kosier
Peer review evidence (same sources as the product rating summary)
"...For this, workflow rules were set up to manage follow-up tasks and custom functions were configured to manage the partner onboarding process...." Case Study Agoda
"...The marketing department now monitors and manages their social channels through Zoho Social, saving time by publishing simultaneously on multiple networks with a single click...." Case Study Ciel
"...We have social, marketing crm, statistics, invoices, projects...you will save a lot of money, just give it a try...." Peer review by Francesc G, General Manager
Zoho CRM Plus, Floify, monday sales CRM, Pipeliner CRM, NetHunt CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM Plus
Top Industries
- Information Technology and Services
- Hospitality
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Zoho CRM Plus is popular in Information Technology And Services, Hospitality, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Zoho CRM Plus Customer wins, Customer success stories, Case studies
How can Zoho CRM Plus optimize your Engagement Management Workflow?
How does Zoho CRM Plus facilitate Helpdesk Management?
What benefits does Zoho CRM Plus offer for Collaboration?
31 buyers and buying teams have used Cuspera to assess how well Zoho CRM Plus solved their CRM needs. Cuspera uses 914 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier |
|
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture. |
|
We Have Been Implementing CRM Plus For Businesses Since 2015 And It Is Our Favourite Zoho Product Because Of The Brilliant Unified Customer Experience It Gives Our Clients. Our Clients Often Tell Us How Easy CRM Plus Is To Use And How Much Time And Money They Have Saved Since Streamlining And Autom...ating Their Business Using The Nine Applications That Are Part Of CRM Plus. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mark Kosier Founder Cyber Merced |
Salesforce Is A Nightmare To Setup. Zoho Is 100x Easier To Setup And Use. Testimonial By Mark Kosier |
|
Umesh Padala Chief Digital & Technology Officer Star Health Insurance |
Zoho CRM Plus Implementation For Our Business Was Critical In Addressing The Changing Market Dynamics. Flexibility, Scalability, And A 360-Degree View Of The Customer Are Vital Features Of The Platform. Providing Faster Responses To Our Customers And Improving Customer Satisfaction During The COVID...-19 Pandemic Is Very Dear To Our Organizational Culture. |
|
Jason Kimber CEO Solutions to Success Pty, Ltd |
We Have Been Implementing CRM Plus For Businesses Since 2015 And It Is Our Favourite Zoho Product Because Of The Brilliant Unified Customer Experience It Gives Our Clients. Our Clients Often Tell Us How Easy CRM Plus Is To Use And How Much Time And Money They Have Saved Since Streamlining And Autom...ating Their Business Using The Nine Applications That Are Part Of CRM Plus. |
Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) - Government Agency - Large
Zoho, SMEDAN unleash N20bn digital push for 25, 000 Nigerian MSMEs
Galaxy Health Insurance - Insurance - Medium
Galaxy Health Insurance partners with Zoho to build and deploy a scalable, regulator-compliant distribution platform in under three months
Krea University - Education - Medium
Zoho Corporation Marks 30 Years, Now Supports Over One Million Organisations
Zoho CRM Plus helps Property Birds in automating most of their business processes
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zoho CRM Plus
What is Zoho CRM Plus?
Zoho CRM Plus is a unified CX platform that empowers sales, marketing, and support teams to work as one, on a single interface. It helps to acquire customers and increase sales and revenue.
It engages with customers across multiple channels at each stage of the lifecycle and gets the right context across different media and stays notified in real-time.
Zoho CRM Plus features include providing customer experience across channels like phone, email, live chat, surveys, and social media, providing teams with access to a shared customer database for inter-team communication, converting complex business processes into automated, efficient workflows and many more.
What is Zoho CRM Plus used for?
What are the top features of Zoho CRM Plus?
Who uses Zoho CRM Plus?
What are Zoho CRM Plus alternatives?
Where is Zoho CRM Plus located?
Peers used Zoho CRM Plus for engagement management and social media management
Zoho CRM Plus Competitors
Zoho CRM Plus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (102) |
Zoho CRM Plus Integrations
Zoho CRM Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM Plus
Software Failure Risk Guidance
?for Zoho CRM Plus
Overall Risk Meter
Top Failure Risks for Zoho CRM Plus
Zoho Corporation Pvt. Ltd News
WhatsApp messages for events: Zoho Backstage enhancements
Zoho has enhanced its Zoho Backstage platform with new WhatsApp integration features. These include delivery reports for message tracking, scheduled notifications, expanded automation triggers for various stakeholders, and improved account management. These updates aim to streamline event communication, offering organizers greater visibility and flexibility in managing WhatsApp messaging.
Introducing Zoho connected apps for Google Gemini
Zoho introduces connected apps for Google Gemini, allowing seamless integration of Zoho applications with Gemini's AI capabilities. This integration simplifies workflows by enabling users to access and interact with business data across Zoho CRM, Zoho Mail, Bigin, Zoho Desk, and Zoho Projects through a single conversational interface. The integration aims to reduce context switching and enhance productivity.
Zoho Backstage x Zoho MCP: Your events, now connected to AI
Zoho has launched the Model Context Protocol (MCP) server for Zoho Backstage, enabling integration with AI tools like Claude and ChatGPT. This allows users to manage event data and workflows using natural language, enhancing event management automation and AI-driven data interaction. MCP supports 49 operations, facilitating seamless AI integration for event planning tasks.
Zoho Mail is now on AWS Marketplace
Zoho Mail is now available on AWS Marketplace, allowing organizations using AWS for software procurement to subscribe to Zoho Mail Premium directly through their AWS account. This integration simplifies billing and management, aligning with existing AWS procurement workflows. Zoho Mail Premium offers robust email security, compliance tools, and centralized admin controls.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
How can Zoho CRM Plus optimize your Social Media Management Workflow?