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Zingtree vs BMC Helix ITSM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zingtree medium Failure Risk for BMC Helix ITSM low
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Comparison Summary

This comparison report of Zingtree vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 2533 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zingtree and BMC Helix ITSM

Zingtree, and BMC Helix ITSM belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zingtree covers Helpdesk Management with Phone Calls, Knowledge Management, Engagement Management, Social Media Management, etc.

BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zingtree

Focus area

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

About

Create Interactive Decision Trees with Zingtree

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

35

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (55)

Read Reviews (67)

communication management

Read Reviews (15)

Read Reviews (15)

sending & publishing communications

Read Reviews (13)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (6)

knowledge management

Read Reviews (13)

Read Reviews (27)

engagement management

Read Reviews (13)

Read Reviews (10)

engaging and following up

Read Reviews (6)

Read Reviews (8)

social media management

Read Reviews (10)

Read Reviews (12)

social media analytics

Read Reviews (10)

Read Reviews (12)

workflow management

Read Reviews (8)

Read Reviews (30)

sales call management

Read Reviews (8)

Read Reviews (0)

objection handling

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (8)

Read Reviews (2)

training & onboarding

Read Reviews (5)

Read Reviews (4)

customer feedback management

Read Reviews (4)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (9)

rating and review management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (1)

Read Reviews (4)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

contract management

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (5)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Scale best practices

  • Grow market share

  • See 5 more

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting