Overview: Zendesk Sell and Microsoft Dynamics 365 for Sales as CRM Category solutions.
Zendesk Sell and Microsoft Dynamics 365 for Sales cater to distinct CRM needs. Zendesk Sell offers comprehensive communication features and supports large enterprises, focusing on sales and customer relationship improvements. In contrast, Microsoft Dynamics 365 emphasizes engagement and workflow management, appealing to enterprises seeking strong data capabilities and customer acquisition. Both products offer robust support, but their suitability varies with operational scale and industry needs.
Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.
Microsoft Dynamics 365 for Sales: Microsoft Dynamics 365 for Sales utilizes AI and automation to enhance deal closures. Features include conversation intelligence, opportunity scoring, and collaboration tools.
Zendesk Sell and Microsoft Dynamics 365 for Sales: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zendesk Sell excels in communication management, such as tracking and monitoring communications. It robustly supports sales call management and lead tracking, aligning well with businesses that prioritize maintaining communication efficiency. read more →
Microsoft Dynamics 365 for Sales stands out with its engagement and workflow management. The focus on proposal and quote management makes it ideal for users who need structured sales processes. read more →
Business Goals
Zendesk Sell aims to enhance customer relationships and increase sales. It also addresses acquiring new customers by improving internal communication processes that align with immediate business growth. read more →
Microsoft Dynamics 365 for Sales targets enhancing customer relationships and acquiring new customers. It supports increasing ROI, a crucial focus for businesses aiming for long-term financial gains. read more →
Core Features
Zendesk Sell offers data export and custom reports, coupled with ease of integration. Its features support users who need versatile analytics and straightforward migration capabilities. read more →
Microsoft Dynamics 365 for Sales provides robust analytics and custom reports. Its integration capabilities are unparalleled, catering to enterprises with comprehensive data import needs. read more →
Vendor Support
Zendesk Sell offers 24/7 support, underscoring its adaptability for global teams. The extensive support range ensures operational continuity is maintained. read more →
Microsoft Dynamics 365 for Sales provides a strong support model with 24/7 availability. This aligns with enterprises needing continuous assistance for critical operations. read more →
Segments and Industries
Zendesk Sell is preferred by large enterprises and those in consumer services. Its deployment reflects affinity for industries needing robust consumer interaction. read more →
Microsoft Dynamics 365 for Sales is popular among IT and software industries. It attracts a broad range of enterprises, especially those prioritizing comprehensive data solutions. read more →
Operational Alignment
Zendesk Sell fits well into communication-based operational environments. It assists businesses with fluid sales processes demanding high engagement and follow-up. read more →
Microsoft Dynamics 365 for Sales aligns with structured environments needing workflow management. Its capabilities cater to enterprises with complex proposal needs and data integration demands. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zendesk Sell in Action: Unique Use Cases
What solutions does Zendesk Sell provide for Communication Management?
Microsoft Dynamics 365 for Sales in Action: Unique Use Cases
What makes Microsoft Dynamics 365 for Sales ideal for Engagement Management?
Why is Microsoft Dynamics 365 for Sales the best choice for Contact List Management?
What Are the key features of Microsoft Dynamics 365 for Sales for Lead Tracking?
How does Microsoft Dynamics 365 for Sales facilitate Sales Document Management?
How does Microsoft Dynamics 365 for Sales address your Workflow Management Challenges?
Alternatives
Integrations
Few Zendesk Sell Integrations
Few Microsoft Dynamics 365 for Sales Integrations
News
Latest Zendesk Sell News
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
Latest Microsoft Dynamics 365 for Sales News
Microsoft commits to Google's interoperability protocol for AI agents - CIO Dive
Microsoft has joined Google's Agent2Agent (A2A) interoperability standards, collaborating with over 50 technology leaders to advance open AI agent protocols. Microsoft will soon launch a public preview of Agent2Agent in Foundry and Copilot Studio, enabling enterprise users to build multi-agent workflows across Azure AI and partner tools.
