Overview: UserVoice and Survicate as Customer Feedback Management Category solutions.

UserVoice and Survicate both operate in the Customer Feedback Management space, each offering distinct advantages. UserVoice excels in custom reporting and 24/7 support, making it ideal for enterprises prioritizing communication and international market entry. In contrast, Survicate stands out with its feedback collection prowess and analytics, appealing to businesses seeking enhanced customer satisfaction and lead generation. The choice between these solutions largely hinges on the specific operational needs and strategic goals of the organization.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

UserVoice and Survicate: Best Use cases based on the customer satisfaction data

Key Activities Supported

UserVoice supports collecting feedback and managing communications, which aligns with enterprises focused on customer engagement and market expansion. read more →

Survicate is strong in feedback collection and net promoter score measurement, catering to customer satisfaction driven businesses. read more →

Business Goals Facilitated

UserVoice aims to improve customer satisfaction and enter new markets, aligning well with enterprises looking to scale internationally. read more →

Survicate helps increase customer satisfaction and revenue, appealing to users looking for growth in sales and enhanced ROI. read more →

Core Features

UserVoice's standout features include custom reports and integration capabilities, ideal for enterprises needing detailed data insights and seamless software integration. read more →

Survicate offers advanced analytics and custom reporting, suitable for businesses focusing on detailed data analysis and customer feedback insights. read more →

Vendor Support Preferences

UserVoice provides comprehensive 24/7 support and phone support, favored by complex enterprises needing consistent technical assistance. read more →

Survicate offers 24/7 support and email support, appealing to users who prioritize round-the-clock help with straightforward communication. read more →

User Segments and Industries

UserVoice is predominantly used by enterprises and the computer software industry, making it suitable for large-scale business operations in tech. read more →

Survicate is used across internet industries and retail, making it versatile for various businesses including large enterprises and marketing. read more →

Operational Alignment

UserVoice fits well with enterprises engaged in international marketing and communication management, designed for large-scale operations. read more →

Survicate integrates seamlessly into operations requiring frequent customer feedback analysis, adaptable to different business environments and scales. read more →