Overview: UserVoice and SurveyMonkey CX as Customer Feedback Management Category solutions.

UserVoice excels in collecting feedback and managing communications, making it highly suitable for the software and marketing industries. It emphasizes custom reporting and seamless integration for enterprise clients. SurveyMonkey CX, conversely, focuses on customer satisfaction metrics like Net Promoter Scores and CSAT, catering to a diverse set of industries such as financial services. Its strength lies in analytics and competitive intelligence, supporting businesses in gaining deeper insights into customer experiences.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

UserVoice and SurveyMonkey CX: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

UserVoice aids in collecting feedback and managing customer communication, crucial for enterprises needing comprehensive engagement strategies. read more →

SurveyMonkey CX specializes in measuring Net Promoter Scores and customer satisfaction, fitting businesses focused on detailed customer experience analytics. read more →

Business Goals

UserVoice helps improve customer satisfaction and expand into new markets, aligning with enterprises aiming for growth and enhanced customer relations. read more →

SurveyMonkey CX targets improving customer satisfaction and increasing sales, suiting businesses focused on ROI and market share insights. read more →

Core Features

UserVoice stands out with custom reports and seamless data import, ideal for enterprises that value detailed reporting and integration. read more →

SurveyMonkey CX provides robust analytics and custom reports, supporting enterprises that prioritize data-driven decision-making. read more →

Vendor Support

UserVoice offers comprehensive 24/7 support, with options like phone and chat support, accommodating enterprises requiring constant assistance. read more →

SurveyMonkey CX provides round-the-clock support, including email and phone, appealing to businesses needing reliable support access. read more →

Segments and Industries

UserVoice is predominantly used by large enterprises in software and marketing sectors, reflecting its alignment with tech and advertising needs. read more →

SurveyMonkey CX serves a diverse range, including financial services and human resources, highlighting its adaptability across various industries. read more →

Operational Alignment

UserVoice is tailored for large-scale operations, easily fitting into tech and advertising environments. read more →

SurveyMonkey CX integrates well with varied business scales, useful for companies in finance and beyond. read more →