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UserVoice vs Qualtrics Customer Experience: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserVoice medium Failure Risk for Qualtrics Customer Experience medium
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Comparison Summary

This comparison report of UserVoice vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 5448 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserVoice and Qualtrics Customer Experience

UserVoice, Qualtrics Customer Experience, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

"We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. " - Brandon Terry

"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserVoice

Focus area

UserVoice is better than Qualtrics Customer Experience for

Software Failure Risk

  • medium

logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than UserVoice for

Software Failure Risk

  • medium

About

Feedback Management Tool to understand what the customers want

Customer Experience Management to understand the customers’ experiences and take the right actions

Age

2002

Financials

SERIES A

SERIES C

Business Need

Total Processes
(we found evidences for)

65

57

Total Goals
(we found evidences for)

10

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (180)

Read Reviews (164)

measuring net promoter score

Read Reviews (22)

Read Reviews (46)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (26)

engagement management

Read Reviews (108)

Read Reviews (83)

engaging and following up

Read Reviews (59)

Read Reviews (72)

products & pricelist management

Read Reviews (68)

Read Reviews (19)

communication management

Read Reviews (41)

Read Reviews (13)

sending & publishing communications

Read Reviews (35)

Read Reviews (8)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (35)

Read Reviews (0)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

international marketing

Read Reviews (26)

Read Reviews (0)

helpdesk management

Read Reviews (25)

Read Reviews (59)

training & onboarding

Read Reviews (15)

Read Reviews (24)

workflow management

Read Reviews (13)

Read Reviews (3)

social media management

Read Reviews (9)

Read Reviews (44)

social media analytics

Read Reviews (8)

Read Reviews (41)

sales review & feedback

Read Reviews (8)

Read Reviews (6)

sales document management

Read Reviews (5)

Read Reviews (6)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (4)

Read Reviews (14)

campaign analytics

Read Reviews (1)

Read Reviews (2)

community building

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (3)

content curation

Read Reviews (1)

Read Reviews (3)

loyalty management

Read Reviews (3)

Read Reviews (43)

identify target customers

Read Reviews (2)

Read Reviews (1)

customise loyalty program

Read Reviews (1)

Read Reviews (41)

customer case management

Read Reviews (2)

Read Reviews (4)

contact list management

Read Reviews (2)

Read Reviews (6)

lifetime value management

Read Reviews (2)

Read Reviews (12)

competitive intelligence

Read Reviews (2)

Read Reviews (3)

touchpoint management

Read Reviews (1)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (6)

reputation management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting