Overview: UserVoice and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
UserVoice and Forsta offer comprehensive solutions for customer feedback management, with distinctive strengths aligning to various business needs. UserVoice excels in engagement and customization, making it ideal for enterprise-scale operations in software and marketing sectors. Forsta, with its robust research tools and analytics, caters effectively to research and consulting firms, supporting market expansions. Both offer continuous support, though UserVoice emphasizes on wide-ranging communication channels, while Forsta leans towards mobile and social media for outreach.
UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
UserVoice and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
UserVoice focuses on collecting feedback through engaging surveys and helps manage products and pricing. read more →
Forsta prioritizes market research and campaign management, supporting feedback collection efficiently. read more →
Business Goals
UserVoice is aimed at improving customer satisfaction and acquiring new customers globally. read more →
Forsta aims to enhance customer satisfaction while bolstering ROI and facilitating new market entries. read more →
Core Features
UserVoice stands out with custom reporting and seamless data integration features. read more →
Forsta offers strong analytics and compliance features, along with custom report capabilities. read more →
Vendor Support
UserVoice provides comprehensive 24/7 support through multiple channels, including phone and chat. read more →
Forsta also offers 24/7 support, with focus on email and phone interactions, suiting thorough communications. read more →
Segments and Industries
UserVoice is heavily utilized in computer software and marketing industries, serving large enterprises down to small businesses. read more →
Forsta predominantly serves research and consulting sectors, catering to enterprises and mid-size businesses. read more →
Operational Alignment
UserVoice fits well into operational workflows needing detailed feedback processing in tech-centric environments. read more →
Forsta integrates seamlessly into operations requiring extensive analytical insights and market research expertise. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
UserVoice in Action: Unique Use Cases
What Are the key features of UserVoice for Collecting Feedback?
What makes UserVoice ideal for Engaging Conversational Surveys?
How does UserVoice facilitate Products & Pricelist Management?
What Are the key features of UserVoice for Communication Management?
How does UserVoice facilitate Knowledge Management?
Forsta (formerly Confirmit) in Action: Unique Use Cases
How efficiently Does Forsta (formerly Confirmit) manage your Market Research?
How can Forsta (formerly Confirmit) optimize your Campaign Management Workflow?
Integrations
Few UserVoice Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms
Press Ganey Forsta has been recognized as a leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms.
How can Forsta (formerly Confirmit) enhance your Social Media Management process?