Overview: UserVoice and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
UserVoice and Forsta offer comprehensive solutions for customer feedback management, with distinctive strengths aligning to various business needs. UserVoice excels in engagement and customization, making it ideal for enterprise-scale operations in software and marketing sectors. Forsta, with its robust research tools and analytics, caters effectively to research and consulting firms, supporting market expansions. Both offer continuous support, though UserVoice emphasizes on wide-ranging communication channels, while Forsta leans towards mobile and social media for outreach.
UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
UserVoice and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
UserVoice focuses on collecting feedback through engaging surveys and helps manage products and pricing. read more →
Forsta prioritizes market research and campaign management, supporting feedback collection efficiently. read more →
Business Goals
UserVoice is aimed at improving customer satisfaction and acquiring new customers globally. read more →
Forsta aims to enhance customer satisfaction while bolstering ROI and facilitating new market entries. read more →
Core Features
UserVoice stands out with custom reporting and seamless data integration features. read more →
Forsta offers strong analytics and compliance features, along with custom report capabilities. read more →
Vendor Support
UserVoice provides comprehensive 24/7 support through multiple channels, including phone and chat. read more →
Forsta also offers 24/7 support, with focus on email and phone interactions, suiting thorough communications. read more →
Segments and Industries
UserVoice is heavily utilized in computer software and marketing industries, serving large enterprises down to small businesses. read more →
Forsta predominantly serves research and consulting sectors, catering to enterprises and mid-size businesses. read more →
Operational Alignment
UserVoice fits well into operational workflows needing detailed feedback processing in tech-centric environments. read more →
Forsta integrates seamlessly into operations requiring extensive analytical insights and market research expertise. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
UserVoice in Action: Unique Use Cases
What benefits does UserVoice offer for Collecting Feedback?
What solutions does UserVoice provide for Engaging Conversational Surveys?
What solutions does UserVoice provide for Products & Pricelist Management?
What Are the key features of UserVoice for Communication Management?
How does UserVoice address your Knowledge Management Challenges?
Forsta (formerly Confirmit) in Action: Unique Use Cases
How can Forsta (formerly Confirmit) enhance your Market Research process?
Why is Forsta (formerly Confirmit) the best choice for Campaign Management?
Alternatives
Integrations
Few UserVoice Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Expands Research Capabilities With Deeper Integration of Qualitative Tools on the HX Platform
Forsta has enhanced its HX Platform by integrating qualitative tools like focus groups and interviews into Digital Diaries, a qualitative research solution. This integration allows researchers to conduct live focus groups and in-depth interviews within the same platform, streamlining the research process and providing a comprehensive view of participant insights.
What Are the key features of Forsta (formerly Confirmit) for Social Media Management?