Track-It! and GoTo Resolve are both robust Help Desk solutions, catering to diverse business needs with different strengths. Track-It! is heavily focused on helpdesk and knowledge management, making it suited for enterprises needing comprehensive support functionalities. GoTo Resolve offers superior collaboration features, benefiting industries prioritizing enhanced customer communication. While Track-It! supports enterprise and mid-market solutions, GoTo Resolve extends its capabilities to larger enterprises and IT industries, offering strategic options for large-scale operations.
Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
Top use cases: Track-It! vs GoTo Resolve
Use cases tied to Track-It! and GoTo Resolve from verified data sources. Click any use case for supporting evidences.
| Track-It! | GoTo Resolve |
|---|---|
Top Capabilities: Track-It! vs GoTo Resolve
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Track-It! vs GoTo Resolve
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Track-It! vs GoTo Resolve
Share of peer evidence by company size for Track-It! and GoTo Resolve. Each product segments add up to 100%. Click any segment for supporting evidence.
| Track-It! | GoTo Resolve | |
|---|---|---|
| Key Capabilities Supported | Track-It! focuses on helpdesk and communication management, ideal for organizations needing efficient support processes. → | GoTo Resolve emphasizes helpdesk management and collaboration, making it a great fit for teams that need seamless cooperation. → |
| Business Goals | Track-It! aids in improving customer and stakeholder relations, aiming at better internal communications and operational efficiencies. → | GoTo Resolve targets relationship enhancement and customer acquisition, focusing on ROI improvement for strategic growth. → |
| Core Features | Track-It! stands out with ease of migration and data integration, providing robust compliance and custom reporting functionalities. → | GoTo Resolve excels in security and privacy, along with seamless migration and compliance, offering strong data handling capabilities. → |
| Vendor Support | Track-It! provides comprehensive 24/7 support, complemented by phone, email, and chat options. → | GoTo Resolve is known for its extensive 24/7 support, along with proactive phone, chat, and email assistance. → |
| Segments and Industries | Track-It! is preferred by enterprises and mid-market customers, particularly in the IT, education, and manufacturing sectors. → | GoTo Resolve is widely used by large enterprises, especially within the IT and software industries. → |
| Operational Alignment | Track-It! fits well into enterprise workflows, supporting large-scale operations and complex environments. → | GoTo Resolve integrates smoothly into varied operational scales, particularly benefiting large enterprise environments. → |
Applying your context and needs changes the comparison
Track-It! and GoTo Resolve: Best activities based on customer satisfaction
Most deployed common Activities for Track-It! and GoTo Resolve
What solutions does Track-It! and GoTo Resolve provide for Helpdesk Management?
"...From a small company with one IT person logging helpdesk calls to a multinational requiring SLA monitoring, detailed asset management, web interfaces and complex reporting, Track-It!..." Peer review by Kate Waring
"...The third is that the help desk can assist while the person isn't even there, not having to authorizing th person to look at the computer...." Peer review by Jenna B., Information Technology and Services
Track-It! in Action: Unique Activities
What benefits does Track-It! offer for Knowledge Management?
"...Open and track helpdesk tickets to keep a knowledge base of known issues with known solutions...." Peer review by User
What Are the key features of Track-It! for License Management?
"...Includes Help Desk, Asset and Software License Management, basic Change Management, a Self Service Portal, and a Mobile Interface, among its many features...." Peer review by Alex Rogers
What benefits does Track-It! offer for Engagement Management?
"...The system would run slow and support team needed to get engaged...." Peer review by Andriy N., Comm.Sys Tech, Government Administration
GoTo Resolve in Action: Unique Activities
What Are the key features of GoTo Resolve for Collaboration?
"...Can share one screen, one program, or the whole desktop...." Peer review by David Reese, ConnectCare Hospital Billing Claims Application Coordinator, Bon Secours Health System
How can GoTo Resolve optimize your Communication Management Workflow?
"...This helps organizational meetings,conference calls, and tracking...." Peer review by Ryan Z, Business Development Manager, Information Technology and Services
Integrations
Ecosystem partners each product commonly connects with.
GoTo Resolve
News
Latest Track-It! news
BMC Helix named a leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms
BMC Helix has been named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This recognition highlights BMC Helix's strength in connecting service management, operations, observability, and AI-driven execution under its ServiceOps strategy.
Latest GoTo Resolve news
‘Not trying to solve world hunger’: GoTo takes pragmatic approach to AI
GoTo focuses on AI applications to enhance customer conversion and reduce costs, planning a broader rollout in 2027. The company uses a mix of AI models, including smaller, cost-effective ones, to optimize operations. AI now handles 35% of customer complaints with higher satisfaction scores and improves financial service collection rates.
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