cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Survicate vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Survicate low Failure Risk for Zonka Feedback low
Know More

Comparison Summary

This comparison report of Survicate vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 6462 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Survicate and Zonka Feedback

Survicate, Zonka Feedback, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Survicate covers Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. " - Abdala Pineda

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Survicate

Focus area

Survicate is better than Zonka Feedback for

Software Failure Risk

  • low

logo Zonka Feedback

Focus area

Zonka Feedback is better than Survicate for

Software Failure Risk

  • low

About

Customer feedback tool to understand the prospects better

Feedback Software & Survey App to collect feedback from customers and employees

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

43

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (588)

Read Reviews (705)

measuring net promoter score

Read Reviews (134)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (98)

Read Reviews (277)

engagement management

Read Reviews (78)

Read Reviews (40)

engaging and following up

Read Reviews (66)

Read Reviews (32)

generation of new leads

Read Reviews (34)

Read Reviews (1)

communication management

Read Reviews (32)

Read Reviews (48)

sending & publishing communications

Read Reviews (26)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (5)

helpdesk management

Read Reviews (31)

Read Reviews (22)

contact list management

Read Reviews (29)

Read Reviews (17)

enriching contact list

Read Reviews (10)

Read Reviews (0)

creating contact list

Read Reviews (4)

Read Reviews (1)

campaign management

Read Reviews (25)

Read Reviews (1)

campaign monitoring

Read Reviews (7)

Read Reviews (0)

campaign analytics

Read Reviews (4)

Read Reviews (0)

knowledge management

Read Reviews (22)

Read Reviews (4)

training & onboarding

Read Reviews (17)

Read Reviews (2)

lead qualification

Read Reviews (17)

Read Reviews (0)

products & pricelist management

Read Reviews (13)

Read Reviews (1)

rating and review management

Read Reviews (12)

Read Reviews (8)

workflow management

Read Reviews (11)

Read Reviews (39)

sales document management

Read Reviews (8)

Read Reviews (19)

contract management

Read Reviews (7)

Read Reviews (0)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (15)

customise loyalty program

Read Reviews (3)

Read Reviews (15)

identify target customers

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (68)

social media analytics

Read Reviews (3)

Read Reviews (65)

lifetime value management

Read Reviews (4)

Read Reviews (3)

business development

Read Reviews (3)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (1)

calendar management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (1)

Read Reviews (2)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Increase customer life time value

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting