Overview: SurveyMonkey CX and Qualtrics CoreXM as Customer Feedback Management Category solutions.

SurveyMonkey CX is tailored for comprehensive feedback management, ideal for businesses looking to enhance customer satisfaction and integrate smoothly into existing workflows. On the other hand, Qualtrics CoreXM offers robust analytical capabilities and extensive integration options, especially suited for businesses focused on market research and expanding their reach across diverse industries.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

SurveyMonkey CX and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey CX excels in collecting feedback, measuring net promoter score, and engaging through conversational surveys. This helps businesses manage campaigns and follow-up engagements efficiently. read more →

Qualtrics CoreXM shines in feedback collection and market research, with a strong focus on engaging conversational surveys. It supports helpdesk management and collaboration, aligning well with both research-driven and customer engagement goals. read more →

Business Goals

SurveyMonkey CX primarily aims to improve customer satisfaction and boost sales and revenue. For organizations seeking to grow their market share and scale best practices, it offers strategic value. read more →

Qualtrics CoreXM is designed to enhance customer satisfaction and acquire new customers. It effectively supports market share growth and brand engagement, making it attractive to companies aiming to build brand awareness. read more →

Core Features

SurveyMonkey CX stands out with its custom reports, easy data import/export, and analytics capabilities. It complements these with seamless integration, providing robust security and privacy. read more →

Qualtrics CoreXM features exceptional analytics, integration, and custom reporting. Its extensive data import/export capabilities and AI-powered tools cater to businesses needing in-depth insights and flexibility. read more →

Vendor Support

SurveyMonkey CX offers solid 24/7 support, with options including chat, email, and phone support. This variety meets diverse customer service preferences across different operational needs. read more →

Qualtrics CoreXM provides comprehensive 24/7 support, including extensive training & onboarding, and multiple contact options, ensuring users receive help that matches their level of operation. read more →

Segments and Industries

SurveyMonkey CX appeals mainly to enterprise, mid-market, and large enterprises. It thrives in financial services, human resources, and real estate, demonstrating versatility across these sectors. read more →

Qualtrics CoreXM is favored by mid-market and small businesses, and its widespread use in education and internet industries highlights its adaptability to diverse fields. read more →

Operational Alignment

SurveyMonkey CX fits seamlessly into enterprise workflows, efficiently handling customer feedback through multiple channels like social media and promotions. read more →

Qualtrics CoreXM integrates well into diverse operational environments, offering robust tools suitable for email, website, and phone call channels, supporting both research and engagement-elevated operations. read more →