Comparison Summary
This comparison report of SupportBee vs. Zendesk For Service is based on a specific set of business needs and context. The comparison uses 35849 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SupportBee and Zendesk For Service
SupportBee, Zendesk For Service, Help Scout, NABD, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SupportBee covers Knowledge Management, Collaboration with E-Mail, Helpdesk Management, Engagement Management, etc.
Zendesk For Service focuses on Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than SupportBee for
Software Failure Risk
About
SupportBee |Ticketing System for High Touch Customer Service
Customer service solution that’s easy to use and scales with your business
Age
2010
2007
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
50
132
Total Goals
(we found evidences for)
9
20
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
-
Launch new products
- See 6 more
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Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
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Scale best practices
-
Launch new products
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Improve ROI
-
Enter new markets internationally or locally
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Improve brand engagement
-
Improve digital and social presence
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Establish thought leadership
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Improve efficiency
-
Build brand awareness
-
Improve visibility
-
Improve stakeholder relations
-
Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
Top Channels
Channels Used
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phone calls
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e-mail
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chat
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user generated content
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blogs
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website
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social media
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offline
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mobile
-
omnichannel
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video
-
point of sale
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text SMS
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Slack
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on premises
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promotions
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mobile app
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Facebook
-
Twitter
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newsletter
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Whatsapp
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games
-
channel partners
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support groups
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mass media
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television
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Facebook page
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coupons
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Instagram
-
trade shows
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events
-
review sites
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display advertisement
-
Amazon
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LinkedIn
-
eBay
-
radio
-
print media
-
magazine
-
movies
-
Netflix
-
causes and charity
- See 39 more
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phone calls
-
e-mail
-
chat
-
user generated content
-
blogs
-
website
-
social media
-
offline
-
mobile
-
omnichannel
-
video
-
point of sale
-
text SMS
-
Slack
-
on premises
-
promotions
-
mobile app
-
Facebook
-
Twitter
-
newsletter
-
Whatsapp
-
games
-
channel partners
-
support groups
-
mass media
-
television
-
Facebook page
-
coupons
-
Instagram
-
trade shows
-
events
-
review sites
-
display advertisement
-
Amazon
-
LinkedIn
-
eBay
-
radio
-
print media
-
magazine
-
movies
-
Netflix
-
causes and charity
- See 39 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
