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SolarWinds Service Desk vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SolarWinds Service Desk vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 24021 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SolarWinds Service Desk and Zoho Desk

SolarWinds Service Desk, Zoho Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. " - Stephen Jacobs

"This is definitely a professional ticketing system that almost any size company can use. " - Tusshar Bastia

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Zoho Desk for

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than SolarWinds Service Desk for

Software Failure Risk

  • medium

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Zoho Desk | Customer Service Software for Context-Aware ...

Age

1996

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

61

92

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction




knowledge management

creating knowledge base


sales document management

contract management

proposal & quote management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media



rating and review management



products & pricelist management



customer case management


category management


contact list management



license management


competitive intelligence






merger and acquisition



lifetime value management


revenue cycle management


sales call management



generation of new leads


discount management


promotion management


campaign management


follower management


business development


lead qualification

lead qualification: technographic



conversion management


content management


performance management


relationship management


touchpoint management


channel management




community building


trade show marketing



pipeline management


social media marketing


billing and invoice management




track learning progress


courses & assessment

track learning progress


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting