Smiddle: Smiddle offers cost-effective call center software solutions for customer service. Demos and price lists can be requested by contacting them.
Puzzel: Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.
Introducing Smiddle and Puzzel
Smiddle, Puzzel, CloudTalk, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Smiddle covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, Collaboration with Offline, etc.
Puzzel focuses on Engagement Management with Social Media, Contact List Management with Games, Customer Feedback Management, Lead Engagement, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Smiddle and Puzzel: Best activities based on customer satisfaction
Smiddle in Action: Unique Activities
Why is Smiddle the best choice for Helpdesk Management?
"...Personalized call center operator control:..." Smiddle Smart Connect automatic employee authentication at the workplace
How can Smiddle enhance your Contact List Management process?
"...Here you will find many solutions for contact center development Call!..." Contact Center and Call Center Software Solutions
How efficiently Does Smiddle manage your Collaboration?
"...We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other...." Peer review from Smiddle
How can Smiddle enhance your Campaign Management process?
"...These results are automatically transferred and stored in Smiddle Campaign Manager database...." Outbound call center campaigns Campaign Manager software
Puzzel in Action: Unique Activities
Why is Puzzel the best choice for Engagement Management?
"...Instantly engage customers for sales and questions on your website. ..." Logicalware CX Platform
How can Puzzel enhance your Workflow Management process?
"...Assign predefined categories to engagements for seamless workflow...." CX Features and Integrations
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Improve internal communications
- See 3 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Smiddle | Puzzel | |
|---|---|---|
| Peer score | 4.2 | 4.5 |
| Peer insights | 634 | 173 |
| Top industries |
Banking 100.0%
|
Insurance 100.0%
|
| SMB and Mid-Market | 100.0% | 100.0% |
| Enterprise | 0.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Smiddle news
Sales of Smiddle v.1 software products to be discontinued
Smiddle will discontinue sales of its v.1 software products, including Smiddle Manager and Smiddle Recording, from January 1, 2022, and will end support for these versions by July 1, 2022. Customers are encouraged to upgrade to newer versions for continued support and updates.
Latest Puzzel news
Puzzel partners with AVANT to Bring AI-Native CX Solutions to ...
Puzzel has partnered with AVANT to expand the reach of its AI-powered customer experience solutions through AVANT's network of Trusted Advisors. This partnership enables organizations across EMEA to modernize customer service operations by leveraging Puzzel's cloud-native contact center platform, which integrates customer interactions, business systems, and workflows. The collaboration aims to enhance service quality, efficiency, and customer satisfaction by providing seamless experiences across voice and digital channels.
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