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ServiceNow vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceNow vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 24746 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceNow and Zoho Desk

ServiceNow, Zoho Desk, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. " - 7-Eleven

"Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers. " - Maximiliano Duran

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceNow

Focus area

ServiceNow is better than Zoho Desk for

Software Failure Risk

  • low

logo Zoho Desk

Focus area

Zoho Desk is better than ServiceNow for

Software Failure Risk

  • medium

About

ServiceNow - Digital Workflows for Enterprise - Make work ...

Zoho Desk | Customer Service Software for Context-Aware ...

Age

1996

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

91

92

Total Goals
(we found evidences for)

17

14

Top Processes

Evidences indicate better relative satisfaction




engagement management

engaging and following up


knowledge management

creating knowledge base


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding



sales document management

contract management

proposal & quote management


social media management

social media analytics

managing social media account



customer feedback management

measuring customer satisfaction


products & pricelist management


competitive intelligence


performance management


customer case management


sales call management


relationship management


content management


campaign management

campaign analytics



lead qualification

lead qualification: technographic


contact list management

creating contact list


generation of new leads


sales review & feedback





community building


trade show marketing





international marketing


follower management






lifetime value management


revenue cycle management



courses & assessment

track learning progress


compliance & governance


pipeline management



discount management


promotion management




business development


social media marketing



rating and review management



touchpoint management


channel management



conversion management



billing and invoice management


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Grow market share

  • Improve visibility

  • Launch new products

  • Improve stakeholder relations

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve consistency

  • Increase customer life time value

  • Improve digital and social presence

  • Establish thought leadership

  • See 14 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting