Comparison Summary
This comparison report of ServiceNow vs. ProProfs Help Desk is based on a specific set of business needs and context. The comparison uses 7874 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and ProProfs Help Desk
ServiceNow, ProProfs Help Desk, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
ProProfs Help Desk focuses on Helpdesk Management, Knowledge Management with Chat, Collaboration with E-Mail, Customer Feedback Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
#1 Help Desk Ticketing System - proprofs.com
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
91
29
Total Goals
(we found evidences for)
17
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve visibility
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Scale best practices
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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e-mail
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chat
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mobile
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offline
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promotions
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events
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trade shows
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phone calls
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mobile app
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point of sale
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website
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review sites
- See 9 more
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e-mail
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chat
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mobile
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offline
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promotions
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events
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trade shows
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phone calls
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mobile app
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point of sale
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website
-
review sites
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
